Product key code is invalid

I try to install Crystal reports XI release 2 fron DVD and received Key code expired or invalid. What caused this? I know key code is valid. Is product keycode associated with CD? Thanks
jann Lin

Hi Jann Lin,
Typically when this happens its becaue the first thing CR install does is try to write the kecode dll to hard driver and register it. If that fails then you can get that message.
You must be a local PC administrator and logged in with that account.
Try copying the DVD contents to your local hard driver first and run the installer. If that fails then copy the keycode.dll to c:\ and use regsvr32.exe to register the dll. Command line would look like this:
regsvr32.exe "c:\keycode.dll"
You'll get a message indicating it's been registered. Now re-install.
If that doesn't work then you'll have to call Customer Services who can verify the keycode and get you a new one if required.
Thank you
Don

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