Product key for volume license does not work

Hi,
My organization has a MS volume license and I want to install MS Office 2010 Standard SP1 32bit on another computer. I downloaded the software, installed it and then went as instructed to the start menu to launch the program and received a window asking
to enter a Product Key. I enter the key and then receive a message saying it is not a valid office product key. MS phone help confirmed that it is a valid key but then said they would need to charge over $200 to resolve the problem, more than the cost a new
license.
Thanks,
Kevin

MS Office Standard is a Volume Licensing product - VL products do NOT prompt for a product key.
You can't download VL products from the public internet - only download via the VL customer logon portal (VLSC).
You can't convert a Retail Office product into a VL product.
You will need to obtain the installation source files/media/disc, from the licensing contact/controller in your organisation. (who will obtain it from the VLSC)
If you are the VLSC licensing contact/controller for your organisation, you have downloaded the wrong product.
Don
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