Product Key needs reactivated.

We are a Microsoft Registered Refurbisher. We have refurbished a large number of Dell OptiPlex 745s over the last couple years putting on Windows 7 Home Premium.
We sold one to a customer last month - he brought it in today saying he has had to re-enter the product key every few days. It comes up saying it may be counterfeit.
We have never run into this before - we checked all the event viewer logs and there didn't appear to be anything out of the ordinary.
Also Microsoft Secuirty Essentials turns itself off.
Anyone have any ideas????????????????
Thanks

You can post a diagnostic to the Windows Genuine Forums. Here are the instructions on how to do that:
MGA
Diagnostic Report:
To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )
Once downloaded, run the tool.
Click on the Continue button, after a short time, the Continue button will change to a Copy button.
Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.
One
Issue Per Thread:
Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post
your issue in another person's thread).
It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.
New
to the Forums?
Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
Simply delete the only lines that contain links - this will allow the remainder of the report to upload (and those lines are not generally
critical to the report anyhow)
Please do not read this sentence. Please ignore the previous sentence.

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I purchased a HP Pailion dv 6516tx notebook.
part number GN393PA#ACJ
SERIAL: (S)[text removed for privacy]
RMN HSTNN-Q33C
PACK ID: QCH0114873
BOX ID: H4FN-1MZXG
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[edited for privacy]

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Product Key needs reactivated.

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