Product name: HP ENVY 15 Notebook PC-Product number: J2C79PA#UUF- 15k012tx

Intel(R) HD Graphics Family=10.18.10.3496 (11-03-2014)
Unable to play blue ray disks using Samsung blue ray player/writer.
Eroor message "graphics card driver is incompatible"
However it is wprking with HP Pavilion dv6 lapop.
This is the driver pre loaded with and the latest.
Tks

Hi @3200 ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are unable to play Blue ray disks in the Envy15 15k012tx Samsung player, you get a message that "the graphic driver is incompatible."
When I went to the specifications page for your notebook I noticed the recommend driver is a different versions then the one you have installed. HP does not support drivers from the manufacturer's site as they are untested in your system and the results are unknown. That it not to say they will not work only that it is unknown.
Downloading or Updating Software and Drivers for HP Computers
First are all your Windows updates done?
Here is a link to HP ENVY 15-k012tx Notebook PC Drivers.
Please ensure you have done all the HP updates.
I would suggest deleting the Intel driver.
Then restart your notebook and download and install the recommended driver from the download page.
Good Luck!
Sparkles1
I work on behalf of HP
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MC,
Good call - if all is well, leave it alone.
It is this Expert's opinion that you should not depend on HP Support Assistant when it comes to BIOS updates.
Depending on other factors in the system at the time the HPSA tries to hit your system with an update of this type, the results might be ... other than expected.
You might set HPSA to "Notify" to prevent it from trying to update your BIOS.
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Happy Computing!
Click the Kudos Star!
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Hi Ravi2602,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion g6 and no audio. Here is a fix from Microsoft. Right click the speaker icon in the taskbar and select Playback Devices. Left click Speakers and Headphones, click the Set Default button. Restart the computer.
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Thanks.
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Microsoft MVP - Windows Experience

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Hi:
Sometimes it does, and sometimes it doesn't.
Based on the product specs for your notebook, here is the link to the graphics driver you need to reinstall...
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Hi:
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Hi,
Whay you have to post same question on many places ? Please use this:
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When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please contact official HP Customer Support in your country / region, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for the computer. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
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Hi AOD13,
Sorry to hear about the issues with the Envy. I will be happy to help but I need some additional information. What is your operating system? What is your product number?
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
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http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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This question was solved.
View Solution.

Dear Customer,
Welcome to HP Support Forum and we are glad to assist you.
It looks like the USB Ports have stopped working on your Notebook and your in need of some help
We will surely assist you with this issue at the earliest
I would kindly request with you to perform REFRESH on your Notebook to take it back to an earlier state
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Step 02. Please select General Tab on the left side
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Step 04. Follow the On-Screen prompts to complete the Refresh/System Restore
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
I work on behalf of HP

Product name: HP ENVY 15 Notebook PC-Product number: J2C79PA#UU​F- 15k012tx

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Product name: HP ENVY 15 Notebook PC-Product number: J2C79PA#UUF- 15k012tx