Product name: HP Pavilion 15 Notebook PC Issue- No sound

Product name: HP Pavilion 15 Notebook PC
Product number: F9T46EA#ABU
Hi ,
I have no sound on my computer, beside the speaker symbol in the toolbar is a red 'x'. When I press this it says detecting problems and then it says- 'Problem - one or more audio services isn't running' and then 'not fixed' beside that.
I investigated to see which audio service it was that wasn't functioning and it turns out that Windows Audio Service is failing to run.
How do I resolve this problem?
Áine

Hi,
Open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Properties. Click the Driver tab and then click 'Update driver'. Select 'Browse my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'. Left click 'High Definition Audio Device' once to highlight it and then click the Next button to install it.
Has this made any difference?
Regards,
DP-K
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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