Product name: HP Pavilion 15 Notebook PC, unable to take the recovery set using sandisk cruzer 32GB

I am unable to take the recovry set through HP Recovery Manager by using New SANDISK CRUZER SWITCH (32 GB)
It is prompting to insert the USB drive or Disks, once i insert the USB drive its not moving to further steps.
Please rectify this problem
Regards,
Jagannadha Raju

If you are running Windows 8 and you are using a flash drive that has the Windows 8 compatibility icon that could very likely be the problem. It is a known issue and last I heard on it HP is working on a patch/update for Recovery Manager. If it has been released it should be on your driver page. If not I suggest trying an older flash drive with no Win 8 compatibilty icon.
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