Product not recognized by computer or iTunes.

My iPod Touch, 4.3.5 no longer is recognized iTunes or in My Computer as hardware, I've taken the necessary steps listed at http://support.apple.com/kb/TS1538 and it still isn't working, please help.
My iPod will be charged by the computer when plugged in, but it won't be recognized.

That happened to me today. I called Apple and they had me check latest iTunes(which I had), I had tried 2 cords and two computers and it still didn't find it. I have Windows 7 on a new laptop and a Windows XP on an old desktop and neither recognized it. It has been backed up on each before. I kept playing with the cords -while the Tech was on the line- and it picked it up once but kept losing it again. He had me do a reset and it didn't help. He thought it was in the iPod itself where it connects and suggested I take it to an Apple store. If they couldn't get it to work, they would replace it as it is underApple Care warranty until 12-13-11.
Apple has excellent CS and always very knowledgeable so I will do that.
Sorry I couldn't solve it as I disappointed it wasn't my USB cord.

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Ipod touch not recognized by computer or ITunes

Ipod touch is not recognized by computer or Itunes. Tried it on Windows XP OS and also Windows 7. Error message OxE8000068, unknown error, appears. Thanks for any help!

Try here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

Ipod Nano not recognized by computer (or itunes) but charging.. so connected

worked until this am (though I think I had this once before, a couple years ago, too often follows itunes updates)
connected to computer (win 7) this morning and it is not recognized by computer (or itunes)
can't find it looking in Explorer
but, it is charging so... it is connected
have tried everything except re-installing itunes... if the computer is not seeing it, and it shows the connection when itunes isn't open...
would that make any difference?

diagnostic shows....
**** Device Connectivity Tests ****
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: Y(I removed info)
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
it looks like everything is fine, except it can't find the ipod... why?
when I plug in a thumb drive, it recognizes that, why not the ipod?

My iphone 4s is stuck on connect to itunes, is not recognized by computer or itunes

my iphone is stuck on the "connect to itunes" loading screen, and when it's plugged into my computer, itunes and the computer are not able to recognize it. when it is plugged in, it gets a "USB device not recognized" and in device manager, it shows up as an "unknown device". I have read and tried everything in http://support.apple.com/kb/TS1538, as well as uninstalling and re-installing itunes and all it's components several times, but nothing has helped. Please help!!!

The iPhone has gone into recovery mode and you have to restore by connecting to a computer with iTunes and follow the instructions in http://support.apple.com/kb/HT1808. If you do not have a computer with iTunes, a friend with a computer with iTunes, can you get to an Apple store genius bar and see if the techs will restore for you?

I installed a ipod shuffle, named it differently, now my ipod classic is not recognized by computer or itunes. How do i fix?

I installed an ipod shuffle with different name. Now my ipod classic is no longer recognized by computer or itunes. It appears that Itunes decided that I had replaced the classic with a shuffle. Classic battery doesnt seem to want to charge, and cannot restore.
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Hello BLTNO,
Start with this Apple support document related to your issue. Make sure to work through each and every single troubleshooting step as necessary.
http://support.apple.com/kb/TS1369
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Shuffle not recognized by computer nor itunes

Shuffle not recongnized by computer nor itunes. I have a brand new edition of itunes.

Hello obks1984
Check out the article below to troubleshoot issues with your iPod shuffle not showing up in iTunes. Also make sure that you have the cable plugged in completely to your iPod Shuffle and not just slightly pushed in.
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Regards,
-Norm G.

IPod nano does not charge & is not recognized by computer or iTunes

I have a 1st generation nano 1 GIG.
It appears "dead."
It is not recognized by My Computer, iTunes or the Ipod Updater (The updater asks that I connect the iPod, which I do). The iPod diagnostics through iTunes also reports that my iPod is not connected.
I have tried my iPod on 4 different machines, with one of them having USB 2.0.
I tried the following from Jeff Bryan. (I don't know if the links from his post have carried over into this post.) So I will list the things I have tried near the end of this post.
- My iPod won't turn on.
- iPod battery doesn't charge.
- iTunes 7 doesn't recognize the iPod.
- Your Windows PC doesn't recognize iPod.
- iPod appears in Windows Explorer but does not appear in iTunes.
- iPod does not appear in iTunes.
- Fast user switching in Windows XP is not supported.
I tried resetting my iPod by switching the Hold button on and off and then pressing Menu and the Select button for 6-10 seconds. I have done this over and over and over.
I have uninstalled the latest iTunes, reboot, reinstall - same problem.
I have stopped the iPod service, plugged in the iPod, but it isn't recognized by My Computer as stated in the Apple Do-It-Yourself Help. I launched iTunes - same problem.
I used the window cleanup utility, reboot, reinstall iTunes, connect iPod - same problem.
I have used the Windows ipconfig utility to change my boot parameters, but still nothing.
If anyone has any ideas, I would greatly appreciate them.
My iPod is just shy of 6 months.
I do have a replacement contract with Best Buy - but I would like to cover all the bases before I succumb to defeat.
Thanks
XP Home with USB 1.1 Windows XP 4 machines, all XP, 2 XP Pro, 2 XP Home, 3 have USB 1.1, 1 has USB 2.0, 2 machines have latest iTune

I'm having the same problem, my ipodnano is about a year old and I can't figure out what to do. I just installed the new itunes on my new laptop with vista premium. I'm desperate for a resolution, do you have any suggestions at all. Any help is greatly appreciated. Thank you

Ipod is not recognized by computer or itunes and does not charge

Hi, so for a few months I've been having a problem with my iPod Touch 4th gen where when i connect the ipod to the computer it does not connect. My Computer says "USB device not recognized" and also I've recognized that my ipod doesnt charge either. When I connect it to a wall charger the ipod charges fine, but i can't sync anything or any music. I have no idea how to fix this problem :\

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Ipod Touch 3rd Gen - not recognized by computer or itunes. Shows cable pointing to itunes logo. Can't reset it. Doesn't work at all. Have tried all the supposed fixes on the apple site with no luck. It suggested asking other users !

I have a 3rd Generation ipod touch that is not recognized by itunes or my computer. My itunes works with other apple devices I own. I cannot reset the ipod touch and can never get to the screen where it is supposed to show a red battery to turn it off. I can't reset it. Have tried to use the suggestions on the apple site to no avail. Any suggestions ?

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

After upgrading to 8.1 in windows, my ipod is not recognized in computer or itunes

I upgraded to Windows 8.1 a while back, and just tried to synch my ipod with itunes and now my ipod is not being recognized in my comuper or itunes. Does anyone know why this is and/or how to fix it?
Thanks!!
Amber

Hello Amber,
I would be concerned too if my iPod was not recognized by iTunes. I found a couple of articles that might help with this.
If you don't see your iPod in the My Computer or Computer section of Windows, follow the steps in this article:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
If Windows recognizes your iPod but iTunes does not, follow the steps in this article:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

TS1369 ipod touch not recognized by computer or itunes

My iPod Touch is not recognized by my computer or itunes. I believe this happened after the recent upgrade for latest fixes.

See:
iOS: Device not recognized in iTunes for Windows
I would start with:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Also, if you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar

Ipod not recognized by computer or itunes GETTING FRUSTRATED

My ipod nano 3rd gen. is not being recognized by my computer. Everything worked fine, then plugged it in to my laptop one day and all I might get are 3 beeps, but nowhere in my computer is it shown that it is there. Ii have tried reinstalling itunes, the "5 R's", rebooting my computer, nothing is working. I am finding more and more posts of people having this trouble, and nowhere have I found that apple has actually offered a solution. Does any one have any ideas on how to fix this? It would really be nice to be able to sync and charge my ipod again.
Thanks for any help you could offer.

Hello Triguy60,
Thank you for contacting Apple Support Communities.
The following article have information that would be useful in sorting out your issue with the iPod not being recognized:
iOS: Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
USB and FireWire Quick Assist
http://support.apple.com/kb/HT1151
iPod nano (5th generation) Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/nano5gen/
Regards,
Jeff D.

Ipod not recognized by computer or itunes plaese help

Hey I have had my ipod since last december and around april it stopped working and responding to my computer. it does charge but now it can only hold a charge for a certain amount of time. Can sum one help me?

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

Ipod not recognized by computer or itunes.!please help..been trying all day

i did 4 of the 5 R's because when i tried to restore my ipod the ipod updater 2006-03-23 wont even update because it thinks my ipod isnt plugged in. what can i do.

I have a very simular issue. I had my 5G iPod replaced by apple and i'm very scared it may happen again. I had the 5G for 2 weeks when iTunes would take a long time to recognize it. XP MCE 2205 will recognize it immediately, but iTunes does not start automatically nor does it recognize it if i start it. Then, i got that folder with exclamation icon, this is the reason they replaced it. I got the new one today, and connected it to my USB 2.0 port as i did before. Has been working fine. All of the sudden, iTunes is not recognizing it again. Restarted the computer and then iTunes decided to recognize it, and then iTunes locked up. I waited, then i got the "long write failed" error in windows. That scared me. I had to kill iTunes. Restarted my computer while removing the 5G from the USB. Once the computer was logged on, i connected the 5G to the onboard USB1.1 and... so far so good. The USB2.0 is a 4 port PCI card. ???? Does that have anything to do with my problems? Maybe not!

Problems with shuffle gen. 2 not recognized by computer or itunes

Hello to all who may help me solve my problem.
I received a Gen. 2 Shuffle with 1GB several years ago, and used it over that time. It has lasted longer than 2 laptops and I hate to throw it away if it isn't fixed or the problem isn't solved soon.
I received a Win. 8 laptop as a gift two years ago, and now my laptop is not recognizing the shuffle. The laptop is an ASUS model.
Besides receiving the message "This device is not recognized by the computer," I researched and installed and uninstalled iTunes following all instructions I could find online. I have iTunes 11.3.
My biggest concern is the message I have after studying "hardware ids" in the device. It reads "USB\DEVICE_DESCRIPTOR_FAILURE". I have uninstalled all USB root hubs and rebooted several times.
It works fine on my sister's computer.
What steps would I take to fix it?
Thanks for any help.

I'm having the same problem (except this isn't a new shuffle).
How do I "restart" an iPod shuffle? I have it plugged into my MacBook Air via its dock but it's not recognized in iTunes. iTunes does recognize my iPad (under Devices). Yesterday the MBA recognized both devices. I tried it also on iTunes on my Mini but no go there either.
I've rebooted both machines. No go.

Product not recognized by computer or iTunes.

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