Product number: C5E40UA#ABA

Have Windows 8 64 Bi.  CD/DVD door will not open.
Control panel for CD/DVD device is working properly
regards
Capt

Hello Captadventure, 
Welcome to the HP forum.
If it is a software failure then try the following:
Go to Computer (This pc) > Right click on the CD/DVD drive then a menu wil show > Click on eject,
What happens now?
Winos.
The doors of wisdom are never shut. Benjamin Franklin
We must use time wisely and forever realize that the time is always ripe to do right. Nelson Mandela

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