PRODUCT RECOVERY PROBLEM?

hi good day ! can you help me? i use product recovery disk to recover and format my laptop but after the installation and set up , when it comes to desktop it will suddenly reboot and repeat the process again. please help me in my problem, hoping for your fast action. thank you

Please include your full model number when posting problems on the forums. It can be found on the bottom of your laptop.
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Similar Messages

Product recovery problems on Satellite Pro A200

Hi
I have a Satellite Pro A200. It is running very slowly and sometimes it freezes up when I log on.
Also the homepage has been hijacked and I have tried several anti spyware programs and they have not worked.
I have the product recovery disc but the problem the DVD rom drive has stopped working.
The light is on but it will not open unless I use the manual release.
I have removed it and checked the connections but it seems o.k.
The DVD/CD rom has disappeared from the device manager and does not show up under hardware.
I have tried system restore but this also will not work.
Is there anyway you can use the product recovery software if you boot from a USB key?
I have tried restarting the computer and choosing boot from CD but it will not give me that option.
I have looked in the bios and the only boot options that it gives are harddrive, CD rom, land and FDD

> Is there anyway you can use the product recovery software if you boot from a USB key?
No, this Toshiba Recovery disk cannot be copied to USB flash memory stick and used for OS installation. Im afraid this would not work.
But if youve got an Microsoft Windows CD you should be able to create an bootable USB flash memory stick. In internet you will find many useful step by step instructions how to create such bootable USB stick.
But booting from USB flash memory stick should be definitely possible since the BIOS supports following bootable devices:
USB FDD, HDD, ODD, Network(LAN), USB Memory

Equium L100 - Product Recovery Problems

Hi,
Im having some serious problems whilst attempting to perform a product recovery on my Equium L100 notebook.
I have rebooted the notebook using the product recovery disk provided as instructed in the user manual, and following the re-installation of drivers the notebook powered off automatically. I presumed this was part of the recovery procedure, and therefore powered up the notebook, only to find that after the welcome screen, the monitor shows a black screen from which there is no progress.
I have no idea what I can do from this point. I have presumed that all data originally from the notebook has been discarded, yet the notebook will not reboot properly and remains on this black screen. Any help that anyone can provide me to complete the reformat procedure would be hugely appreciated.
Many Thanks,
James

Hallo James
There is no some trick to make it working again. Either it works or not.
Please try to make recovery installation one more time. Before you do this, set BIOS to default settings and start recovery installation.
When installation is finished remove installation disc from optical disc drive and restart your notebook to see if the same will happen again.

Sun Virtual Box & Toshiba Satellite L10 - product recovery settings problem

Hi-
I had a problem a while back with my Satellite L10 and was unable to get full recovery settings after installing Sun Virtual Box and ignoring Microsoft warnings.
I suspect this has now cloned my disk. Something is very very wrong. I am using Win 7 beta in the interim but would like my XP back.
My notes to Sun Microsystems are here:
[http://forums.virtualbox.org/viewtopic.php?f=6&t=15106 ]
Has anyone had the same experience or what does Toshiba recommend?
Thanks,
Tim

Hi -
Thanks very much for the advice.
It's really strange as the system runs through Win 98 options on booting the product recovery dvd but then gets you to a full & perfect toshiba L10 XP.
I reinstalled XP and went through the process you mentioned above (F8 etc) after installing - at least my safe boot mode options etc. are there.
My guess is that either the disk itself picked up on the cloning or something outside the HDD has been cloned or produced an 'image' of the previous HDD.
If I want to get a new product recovery dvd (as a next step in my investigation) can I download from the net or do I have to order from Toshiba (is this a good course of action?...).
My system can only burn cd's, but I could get someone else to burn a dvd for me if this is possible.
Thanks....
Message was edited by: tigertim71

X301 - Problem creating Product Recovery Disc

Hello,
I recently purchased an X301 laptop and have been trying to create a product recovery disc but to no avail.
Shortly after I begin the process, I get a message saying "Drive is not ready or is busy performing another operation."
Can anyone please suggest what might be the problem?
The DVD burner is a Mat**bleep**a dvd-ram UJ-844 and I am using a SONY DVD+R DL disc.
Thanks.

machdeuce, welcome to the forum,
which OS do you have installed?
I have noticed that, using Vista, that the Vista "autoplay" function interferes with creating recovery discs. It sort of "takes over the drive". When required, insert the blank disc and click on the OK button before the Vista " autoplay has a chance to run. The autoplay dialogue field will come up and show the usual; copy files to disc etc., but you can then just close it without worry as the R&R has already received it's "orders" and will continue without problems.
Hope this helps
Andy ______________________________________
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Equium A210-1C4: Winload.exe problem after using product recovery disk

Hi There
I Could really do with some help here. I have a Toshiba Equium A210-1C4 Laptop. Partitioned drive with Vista home premium service pack 4.0.
Last night I used the product recovery disk supllied with the laptop to try and restore it back to its factory settings.
and the end of the process I'm left with a cmd prompt box with X:\windows\system32\cmd.exe in the blue top bit stating:
Error: imageX could not apply vista F:\05993xsp.swm Index 2 from ODD to C:\!
Press any key to continue. That box dissappears then another one with Administrator: X:\windows\system32\cmd.exe in the blue top bit stating:
waiting for ODD to become available...
ODD Drive F: ready.
check for medium in drive F:...
Failed to initialise the raid class.
No RAID - continue normally...
X:\windows\system32>
Now whenever the laptop tries to restart it just comes up with the error message:
WINDOWS FAILED TO START. A RECENT HARDWARE OR SOFTWARE CHANGE MIGHT BE THE
CAUSE
FILE: \WINDOWS\SYSTEM32\WINLOAD.EXE
STATUS: 0XC000000E
INFO: THE SELECTED ENTRY COULD NOT BE LOADED BECAUSE THE APPLICATION
IS MISSING OR CORRUPT
Below I then have the option to esc or continue both with the same outcome of system trying to restart.
The recovery disk has no repair option on it.
please help, I haven't a clue.
thanks

Hi
It looks like something went wrong during the Recovery procedure.
Did you try to recover the notebook once again?
If not you should definitely try this!
You are right; the recovery disk hasnt a option for repair because the recovery disk is not the same like a MS Vista disk. The Recovery disk contains the image files (its a package) and the files contains the Vista, Toshiba drivers, tools and additional software.
Therefore if something went wring during the recovery procedure, you will be not able to repair the OS installation but you have to run it again.

T60 problem with product recovery disks

After Installing disk 1 of product recovery I am getting a message asking for "Final C" disk. I do not have this and I can go no farther with the recovery
How can I get past this? What could be causing this?

Maybe you could provide a little more information as to how you are trying to recover your system, are the recovery discs from Lenovo or did you create them yourself?
Recovery scenario using Lenovo or self created recovery discs;
boot from the Lenovo R&R or 1st disc created, once it has loaded choose to restore system and then restore to factory settings. Make sure you read all messages carefully. If it says remove disc and turn off and then turn on your system, you will need to, after removing the disc, press the power on button untill the system turns off, then turn it on again without inserting any disc.
You may be asked for a supplemental disc. If the discs are self created you do not have this disc and you need to click on "no". If the discs are from Lenovo you may, may not have one, click "yes" or "no" accordingly. Proceed as instructed and your system will be recovered.
Edit; just had another thought, may / may not be relevant in this case - but just in case: If you are starting the system, then pressing the blue ThinkVantage button, and do not have a factory restore option; - if you can still boot into windows you need to run System Update and let it update itself. Then try the ThinkVantage button again at boot, hopefully the factory restore option will be available.
Hope this helps
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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Product Recovery shuts down unexpectedly on Satellite 1900-303

I have the correct Product Recovery disk and have got the recovery screen by holding down "C". I press 1 and the 1 again to do a full wipe clean. The progress indicator bar then show progress until about the 25% level (takes around 5 mins) then machine shuts down.
Has any one experienced this issue? Greatly appreciate any comments ideas. Many thanks, Brendan.
[Edited by: admin on 22-May-05 20:26]

I found the problem. The shutdown was occurring because during recovery the "system" (System = hard disk/dvd reader?) is under high stress requiring the fan on 100% for cooling. My fan intake on the bottom of the machine looked clogged so I blew it and lots of fine dust came out.
I then retried and it worked. Presumably, the shutdown was because of overheating of the "System" (not exactly sure of which bit - but whatever bit was getting too hot). How about that for a low tech answer?
Sorry it was not more interesting! Brendan.

How to use the rescue and recovery, and the product recovery discs ?

Hi everyone,
I've just recently became a new owner of a T61, and really enjoying it. I haven't had a chance yet to test-drive the lenovo phone support, as I have not yet screwed anything up that bad that required their help. I did try a clean factory reinstall from the service partition and it worked great. I would like to find out, how does one use the rescue and recovery startup disc, and the product recovery discs that I created myself? From my previous experience with Dell and HP, I only had to insert the first one and restart the computer, and the rest followed. But with ThinkPads, if I ever wanted to bring it to a clean factory state using those discs, do I use rescue and recovery first, followed by the product recovery? I'm curious, what is the difference between the two?
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro
Solved!
Go to Solution.

blake_ibm wrote:
Hi! I'm blake
There is no diff between the two... One is on the Hard Drive and the other on CD/DVD.
Having the HDD version (pre-installed) is a good for trouble shooting. It uses a whole diff O/S on a whole diff partition (not C.
So if you are having problems and boot to RnR (via F11), and those problems go away. you know your issue is software related. If you still have the same problems probly Hardware related... IT IS AN EFFECTIVE WAY TO TAKE WINDOWS OUT OF THE PROBLEM.
Other then that. You can re-image another HDD from disks, you can't do that with the F11 version.
dose all that make sense?
Hi blake_ibm,
Thanks. All this makes perfect sense to me, but that's not what I'm asking for. My question is this: if I wanted to bring my notebook to its factory shipped condition using my recovery cd's, how do I do that? Do I insert cd1 first and then restart the notebook, or do I just insert it without restarting it, or perhaps I should use first the rescue and recovery?
You said that there is no difference between the two, but what two are you talking about man? I am not comparing cd recovery to partition recovery. I am talking about rescue and recovery cd, with system recovery cd's. These are the two things that I'm talking about.
I'm really grateful for all replies, but please people, read the question first !!!
I would really appreciate if someone could explain the steps involved in performing a clean factory recovery, using the cd's, and not the recovery partition. I just want to know for the future, in case one day I have to do it. That is all I'm asking.
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro

Error message "Product Recovery Function" removed

Greetings
Hi all........I am in a big trouble at this moment.I have installed OS XP which i am having from university. I am trying to reinstall my original Winxp using Rescue & Recovery 3.0. I repaired my MBR using MBR repair diskette and installed RnR 3.0. After that when i pressed F11 key it enters in rescue and recovery but when i click to bring my laptop to original factory state it gives me an error "Product Recovery Function removed from the system". I am service partition is still intact with the hard disk. It would be really helpful if someone can share his knowledge and experience.
thanking in advance
yogesh

Hi,
The recovery DVDs from Lenovo should get you going.
Are you trying to shrink the C: partition from within Windows? It's probably the page or hibernation file that is the problem. If you want to keep trying while waiting for the DVDs you could try an off-line partitioning tool. gParted on a Linux live CD or USB flash drive for instance.
There is some cloning software that can do a shrink during the clone op - Acronis for instance.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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How to make a set of Product Recovery discs

Hi everybody.
          I meet some problem ,and need help.
          My notebook is T61p with Vista system
          I want to create a set of Product Recovery discs.And I click Start --> All Programs --> ThinkVantage --> Create Recovery Media.
          However ,I can't find Create Recovery Media in my PC .
          Where can I download the  Create Recovery Media and install it ?
          Anyone can help?
          Thanks!
Message Edited by SunWill on 07-22-2008 10:16 PM

Try to find the the program RRmedia.exe with windows search.
Click it to start and create your media. You´ll need more than 6 CD´s or 2 or 3 DVD´s.
In my system (XP) you´ll find RRmedia.exe in: "C:\Programme\Gemeinsame Dateien\Lenovo\spi\RRMedia.exe"
Message Edited by Agotthelf on 07-23-2008 07:47 AM
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I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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Trouble with Product Recovery for Satellite L450 D

Hi,
I've had a big problem with my L450 D and was advised by the warranty provider to use the Product Recovery disc. I have done this but I am unable to get past the following command:
x:\windows\system32>
Can anyone tell me what this means and how I can get past it to continue with product recovery on my laptop please?
Many thanks

> have restarted but when I enter the HDD1.....
Why HDD1 if you use recovery disc?
Start your notebook and press F12. When the boot menu is shown put recovery disc in optical disc drive. Choose CD/DVD drive on the list and press ENTER.
Follow the menu on the screen and see what will happen. at first the whole image will be copied to second partition and when it is finished OS installation will start.
If the recovery installation cannot be done properly either is installation image screwed-up or your HDD make problems.
Sorry but I don't have other explanation for this.

Fail to Create Product Recovery Media with x301

I purchased an x301 recently with Vista home and fail to create a product recovery disk disk so far.
By going into thinkvantage using "Create Product Recovery Media", shortly I was prompted to indicate a recordable disk drive,which in my case is an external D drive CD burner, then the "little red ball" started to run showing "extracting files please wait"; BUT it won't STOP even after an hour or so and it also did not display any error messages. In fact, the program never went into the next stage prompting me to insert a blank disk. When I tried to stop the program, it sort of hangup and I had to shut down my computer by hard-pressing the turnon button! After several trial I gave up.
Alternatively, when I doubleclick the Q drive to initiate "create product recovery media", the program indicates that it is not responding.
Strangely, I have managed to perform "Create Recovery Media" successfully under Thinkvantage and burned a CD (note - not the Create Product Recovery Media).
I have even gone the extent to do a Full Factory system restore which verifies that my Q drive is working very well!
So, what could be the problem and I'd really want to create a set of product recovery disks!!
Cheers.

If you call lenovo up, i think they will send you a set of recovery media for free, given that you can't create it in the first place.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Satellite P200 - Product Recovery Disk 2/2 doesn't work

Hello,
because my laptop (Satellite P200 - I bought it in dec. 2007) didn't work properly anymore - and when after a lot of cleaning up it still didn't work properly - I decided to start from the beginning and restore the operating system with the 2 product recovery cd's/dvd's.
Product Recovery Disk 1/2 worked fine - Windows Vista Home Premium is loaded again on my computer.
But what abot *Product Recovery Disck2/2*??
At one point the recovery program asks for an 'ADD-ON' but when I put in Product Recovery Disk 2/2 at that moment the program doesn't recognize the disk. During the rest of the recovery program the program doesn't ask for Product Recovery Disk 2/2, so the content of that cd-rom/dvd now isn't loaded on my laptop.
Has anyone had this problem too?
What did you do about it?
Is it a problem not to have loaded the content of Product Recovery Disk 2/2 (can I go without it?)?
Thanks in advance for any reactions!
Craftsmen
Message was edited by: Craftsmen

Hi
> Product Recovery Disk 1/2 worked fine - Windows Vista Home Premium is loaded again on my computer.
I dont know what Add-ons the tool asked for but as far as I know the Toshiba image contains the Vista OS, Toshiba drivers and the additional software.
So if you have recovered the notebook using the Toshiba Recovery disk 1 then the notebook should be set to the SAME state like at the first day of purchase.
PS: what files can you find on the second disk?

Satellite A200 - can't use Vista after Product Recovery

Hello. I hope someone can help me with the following... This week I've had various issues with my laptop following a Vista update that System Restore did not fix, so I decided to go for a full Product Recovery (as I have a full backup of all my files).
So far I have used product recovery on my laptop in each of the 3 ways I can see (and more than once): without changing settings, changing settings and maximising the partition, changing settings and selecting the advance / expert option.
Each time I was able to complete the initialisation of windows, creating a new user account, etc. Once the desktop has been set up, I get a small window with a progress bar and when this completes I click the 'restart' button...
After restarting I get to the black screen that says Microsoft Corporation with the green progress bar, but it stays there for what feels like 'too long'. After a while I get a black screen with a cursor and then a blue screen for a crash dump.
If I use F8 and start in Safe Mode, the system stops at the CplIR.sys file, although hard disk activity seems to continue. After 10+ minutes I switch off.
If I use F8 and then select Repair Computer... this is what happens with each option
- Restore the complete windows operating system: after clicking OK nothing happens.
- Memory diagnostics: there are no problems with the memory
- DOS prompt: I have run CHKDSK and there are no problems with the hard drive
- Startup Repair: there are no errors,although the diagnostics say 'failed' when it sees there are no system restore points
Then on restarting I either get the black screen with cursor followed by the crash dump OR if I manage to sign in and get to my desktop, I get the crash dump as soon as I try to do something (like open the control panel).
Following instructions found elsewhere, I've tried this after removing the battery and then changing the power management options immediately after windows initialisation (ie. before clicking the restart button). No change.
I've even ignored the restart button! But still get a crash dump when I try to do something.
Any ideas?? I have spent (ie. wasted) so much time on this and don't understand what can be wrong after formatting the drive and re-loading windows image...

Hello
It is very interesting story. I have recovered several notebooks many times but I have never noticed something like this.
I must say that all you have done right and you think in right way. If I were you I would try exactly the same steps to get it work somehow.
I don't know which various issues you had before but I presume there issues were just software issues and not relevant for hardware functionality.
It is really hard to say what the problem can be. What you can try is obtain somewhere Microsoft Vista installations disc and install naked Vista to see if the same will happen again.
Anyway, the fact is that recovery images are tested and adapted for each notebook model and if the hardware is OK there is no reason for such behaviour.
Try with clean installation using Microsoft installations disc and let us know what happen exactly.

PRODUCT RECOVERY PROBLEM?

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