Product Registration doesn't accept the Serial Number of my Time Capsule
Hi,
I've bought a Time Capsule 500GB a couple of months ago (at Apple Store - Fort Lauderdale) and several times I've tried to register it's Serial Number at Apple's Product Registration website. I always get the same error when I type the SN: "We could not recognize the serial number you entered. Please re-enter it, making sure each letter or number is correct."
The problem is that I've checked the SN several times (physically at the bottom o TC and via AirPort Utility) and the SN is CORRECT.
Have anyone faced this problem before?
I just had this problem today. I received my TC for Christmas and my parents bought it a week before the holiday from my local apple store (Norfolk, VA). I have been having other problems with my TC and wanted to get online support, that's when I first discovered the problem with the SN. I attempted to register it online with my already existing apple ID and it still didn't work. I finally called tech support. I didn't tell the guy I was having problems registering it with the SN, he typed it into his computer and didn't say anything. After attempting to trouble shoot my other problem I told him about the issue with the SN. He did say that when he put in my current SN that it brought up a message saying that there was "no support" for my TC. I had read that there is complimentary phone support for a certain amount of time for Mac computers and iPhones, but I guess there is not for the TC (what BS!!). Either that or he kept saying that my parents must have "bought it early." I didn't ask this, but I should have, if that meant that there was no warranty on it?? But anyhoo, long story short (sorry for rambling) because he put in my SN and my existing information it automatically registered everything and when I logged back onto apple.com and went to get online support (because the problem wasn't fixed) my TC was now listed as my registered products. You may just have to call like I did. I have no clue why though??
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