Product registration--- individual object- installed base

HI all,
As soon as i register the products in ICSS, it creates individual objects.
1)HOw can it be automatically added to Existing ibase of customer?
2) Or how can it be created itself automatically as Installed base.
Please give me some valuable suggestions .
Thanks,
Priya

Hi Priya,
The product registration process in ICSS is the creation of a standalone individual object. If you want to have an ibase node created please use the ibase functionality and add a node component (product or object) to an existing ibase or create a new ibase.
regards,
Riad Hijal
SAP CRM e-service product manager

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Reference object installed base is inactive

hi all!
when I am trying to set up initial data I choose change managment- maintenance optimizer- create new maintanance trnsaction. then I choose product version SAP ERP my logical component that I have created before. I click continue and I have an error "Reference object installed base is inactive". I couldn't see the screen where is have to be "maintenance" and "ehp instalation". what is wrong? please help! my system is registered as ERP.
Thanks!

Hello Markus,
I go thru the thread.
Request you pl. see http://scn.sap.com/thread/3202414
I am also facing same problem.
I have run maintenance transaction sucessfully to download EHP before six month.
Now I am trying to create new transaction as we have start our upgrade process now. But I am getting
error and warning message as below :
error : Reference object installed base is inactive
Warning : Assignment of database host to system PRD is inconsistent.
Warning : Not able to find an active SLM for selected managed systems
Warning : The system/systems - PRD-, has/have not been registered in SLM
Warning : No common SLM system is registered for managed systems: PRD
Warning : No SLM configured in system - SM2
Warning : The landscape pattern of system PRD is DEFAULT.
From your reply I can under stand this I have to use maintenance transaction which is already exist.
If yes, then if i want to create new one what to do ?
Thanks in advance,
Nirav

Individual objects data retrieval through function modules (FM)

Hi Gurus,
I'd like to know if I can use Function Modules for the retieval of the following information:
- Reference Product of an Individual Object within the component of an iBase.
- Warranty of the Individual Object
- Purchase date of the Individual Object
(Using the FM CRM_ORDER_READ, under the path ET_SERVICE_OS-OSSET-REFOBJECT-PRODUCT_ID, I'm able to identify the iObject, but not its reference product)
Alternatively, which is the table these information are stored in?
Thanks in advance,
Andrea Ricci

HI,
You have to refer different tables for your requirement:
CDBD_IL_IBCWTY             Installed Base Components - Warranty Relationship
CDBD_IL_PRDIB                 Individual Object-Installed Base Interlink
CDBD_IBIB                         Installed Base Header Table.
Hope this works.
Regards,
PP

Individual Object assigned 2 Reference Product

I want to use Individual Object with referencing Data from Products in CRM 5.0 SAPGUI.
Help link CRM 5.0:
http://help.sap.com/saphelp_crm50/helpdata/en/a9/42388d7cb5c24ba5a3701a13aa9ea4/frameset.htm
The steps I made:
In trx COMM_HIERARCHY I added the following category:
R3PRODSTYP
- MAT
-- MAT_HAWA
<i>--- ID_REF (added)</i>
For cat MAT_HAWA, in tab Relnship Types:
- PRDSCPS Customer/Distribution Chain for Product
- IOBMP S IOBMP/S
- IOBQFRS IOBQFR/S
- PROREFS Reference Product for Individual Object
For cat ID_REF:
Assigned to object family Z001
Additional Settype ZS0001
I have created a material Z900016 of the type MAT_HAWA,
In the Installed Base 100, I created a component Building A. Tab Product I added the created material Z900016. Tab Individual Object I added Family Z001 and Object ID z1234. After selecting the IO component I press the icon Component Detail.
I can see my additional settype ZS0001 chars but I don't see the reference data of Z900016.
Any suggestion is appreciated,
Kim

Dear Raj,
Thnks for reply but the problem remains. Just to be sure:
Product Z900016 has the category MAT_HAWA. The date maintained for this category is:
MAT_HAWA:
- Tab CATEGORY: Product/Object Assignment Possible
- Tab RELNSHIP TYPES: Reference Product for Indivual Object
One level down of MAT_HAWA the category ID_REF is maintained:
- Object Family: Z001
I create IB 415 Customer 01
- Building A (Text)
-- 900016 (Product)
--- Family Z001 (object fam) + Z900016V01 (Object ID)
When I open the pop-up for Object ID you can search using 'REFERENCE PROD ID' but the system doesn't show any hits. When I enter Z900016v01 and select 'Component Detail' I see the own settype and the general settypes of the product. But the date in the general settypes are all empty.
Kim

Populating the configurator from install base!!

HI All
We have a requirement of
Referencing the current product configuration from the Install Base and then populating it in Oracle Configurature , If any feature code is not populated due to any reason ,then we need to show those reason in the report .
Do we have any stabdard API or concurrent program to this ??
Or any program which does some part of the above requirement !??
Pls help
thanks
naveen

hi,
To get one service customer created one order in CRM system (say A) and this order is came down to our system(say B) and we send it further to another system(say c). we got ok response from system whome we send the order i.e. (C), so in our system (B)we close the order.
But unfortunately this order is failed in System C so we need to cancell this order. We cancelled the Order in system A but in our system(B) order is close so it is not possible to cancelled this order so we need to remove this item instance form install base.

Individual object settype in installed base

Hi,
We have created many set types for individual objects.So,If I go to Individual object application I get a new tab general where all these fields displayed.
But we need those details in the installed base application itself,while clicking the corresponding individual object.
Is there any way to get it done without writing Model access class for installed base application.
Thanks and Regards,
Abdul Raheem .S

Hi Abdul,
This is a new feature for CRM 5.0. To implement this in CRM 4.0 is very difficult because several components are affected. New functionality have to be implemented for the ibase access class, product (iobject) access class and for the settype generation (TA COMM_HIERARCHIE etc.).
At first the settype generation has to be modified, because if you create or change any settypes in TA COMM_HIERARCHY, several entries in the different tables of the TA CRMC_BLUEPRINT have to be generated. In CRM4.0 these entries will be generated only for the product or iobject application (both use the same access class).
Then you have to modify the product(iobject) access class: You need a method to set the product guid external and you need a method to control the display mode (if the ibase is locked, no changes at the settypes are allowed, because it is possible that someone edit them in the SAPGUI (IB52)).
At last you have to modify the access class for the ibase application to handle the product specific data. In this class you have to map the ibase component object key to the product(iobject) guid and you have to call the CHECK_ACTIVE_TABSTRIP method of the product access class before the controller with the settypes tabstrip is displayed the first time (the product tabstrip contains all entries for all settypes and with the first call the access class filters these entries ->product guid->category->settypes).
Sorry, but a simple implementation is not possible and its not recommended to modify the above mentioned transaction or access classes. In CRM 5.0 this is a standard feature in the ibase application of the pc-ui.
Best regards,
Oliver

Equipment hierarchy with Non serialized products to Installed base in CRM

Hi,
I have just performed an equipment download from R/3 to CRM. I now have these records created as individual objects assigned to an installed base.
However my equipment record in R/3 has Serialized Products as well as non serialized products in form of BOM (bill of material).
Example: Equipment Hierarchy (In R/3 )
    10123428 Main Equipment have 2 non serialized product
199-012100         (Non serialized product under this equipment)
                270-012200         (Non serialized product under this equipment)
       10123429         Subordinate equipment to main equipment
                              (Serialized product )
340-070800 (Non serialized product under this 2nd equipment)
              270-562700 (Non serialized product under this 2 nd equipment)
The Main equipment(10123428) is created as installed base in CRM successfully.
     The Subordinate Serialized product (10123429) to main equipment is created as individual object under this Installed base of the Main equipment properly.
     But the non serialized products (199-012100,270-012200 ) for main equipment and non serialized products (340-070800 ,270-562700)for the subordinate serialized product are not coming in CRM .
Because When I go to IB53 transaction there is no entry in the components in the product Tab under product id column.
Has anyone replicated R/3 equipment records with BOM structure into CRM and got their Non serialized products visible in the components of the Individual objects.
Any help would be most appreciated.
Regards,
Rahul

Hi Prabhakaran,
You can filter the data downloaded from R/3 to CRM based on the filter criteria assigned to adapter objects. You can do this via transaction R3AC1 wherein you specify the table and fields based on which you want to filter out the data.
For Serial Numbers and Equipments the business objects are SERIAL and EQUIPMENT respectively.
Reward with points if this helps.
Regards,
Gaurav Gera

Installed Base / Fleet Objects - Plant Maintenance Module

Dear Experts,
Can anyone guide me what are fleet objects and Installed base in relation with Plant Maintenanace Module?
Please do throw some light on it.
Thanks
DM

Hello Deepak,
IBASE -> A collection of function modules used for VC or Hierarchcal structures.
Fleet -> Is used for example if you have to maintain many vehicals i. e. car park etc.
this is the easiest way to describe the use of both elements.
Hope that this helps
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Import data external system in PCUI SAP CRM install base Object fact sheet

I want to import data from third party system to Object fact sheet of install base. Please let me know the possible way to do so. Do I need to import data in BI and then to Object fact sheet?

Hi Pankaj,
If you have seperate BI server also alongwith the CRM system as back end.Then IU can create two seperate iviews of the two fact sheets hitting different servers e.g.if this is telecom perspective then In one pcui screen you can give two iviews one will fetch data from CRM server and populate 360 degree view of the customer whereas the BI iview will have multiple line level display of the last bills generated which we can see in detail also by hitting the same iview.
Regards,
Priyadarshan

CRM 2007 - Installed Base - Sold to Party per Product

Hi Gurus
I'm working through Best Practice guide C13 Service Master Data.
For the Installed Base I'm using, for each product I have on the system I must assign each Business Partner (Sold-to Party) to that product.
For me this is a Maintenance nightmare, if I have 100 Products and 100 Customers I have 10,000 entries to make.
Is there a simpler way of completing this?
We are running a Standalone CRM System
Many Thanks
Panduranga

Did you create IBase for the system from where you create message?
If so, Did you mention Sold-to Party for that system IBase?
If not, First create IBase for the system, then assign Sold-to Party for the system IBase.
To do this use DSWP, Select the solution of the system and choose option "Initial Transfer to IBase" from menu.
So that solman system will automatically generate IBase for that satellite system. No need to create IBase for the satellite system explicitly by using IB52.
Once "Initial Transfer to IBase" is done, then go to IB52 and select the IBase of that system as well as client and assign the Sold-to Party by using menu "Go To"->"Partners". It important to assign the Sold-to Party for the working client. i.e. from which client of the satellite system the messages are created.
Hope this solves your problem.
If not, Go to SPRO and check the partner determination rule for Sold-to Party. It should be from IBase.
^Sanjai

Installed base object family determination

Hi all,
I have requirement for determining installed base object family,
i am trying to use CRM_EQUI_LOAD badi ,
the thing is when we get material number, using this material number we need to change the object family of the
material.
DETERMINE_OBJECT_FAMILY does not take materila number as input,
please suggest some solution for object family change.
Thanks,
Sushant

Sushant,
You can use the Function Module 'CRM_ICSS_GET_COMPONENT_DETAIL' to get the Object Family detail. You can pass the Ibase and Ibase component number and you will get the details.
FYI - The object family is stored in the table COMM_PRCAT.
Regards,
Shyamak

Individual Object - Products

Hello,
I am looking for creating Individual Object in CRM, please let me know the transaction code and also how to associate it with the products.
Regards,
Sanju

Hi Sanju,
you can try this CRM_ICSS_CREATE_COMPONENT or check this FM inside u can get some ideas. We are using this FM, but it's important to know that the CRM_IBASE_SAVE which is included in the above mentioned FM can cause a memory consumption problems if you use e.g. in a mass upload. So we use it in a separate program and call this program via SUBMIT.
I hope this helped.
Kind Regards:
Pal

How do you update installed base from crm Product Hierarcy

does anyone know the steps to update an ibase from crm product hierarchy? Can the data from the product Hierarchy be replicated to the install base via config?
any help would be appreciated????

Hi Shannon,
no, it's a free update. The procedure goes like this:
1. BACKUP!!!
2. Unplug all peripherals but your original Apple keyboard and mouse
3. Repair permissions before and after an update! (click the link and read it!)
4. Download and apply the Mac OS X Update 10.3.9 (Combo)
5. After the restart repair permissions again.
Do NOT use the computer during the update!!!
[ Edited by host. Please see the terms of use 4.2.2, http://discussions.apple.com/help.jspa#terms ]

Creating installed base product

I have created an inventory item, but it wont show up when I try to add customer product in the installed base. Any help will be greatly appreciated.

Do the following step.
For the Particular Item remove all the stock from all inventories and sub-inventories
Then got the Master Item Setup.
Set the Intall Base Trackeable and Serviceable flags.
Then again take the Stock for the Item
Do the OM Cycle and you will get the Item displayed in IB.
Hope this clarifies

Creation of individual object in crm

Hi All,
Can anyone help me how to create an Individual Object in CRM.
I have created Equipment in R/3,replicated to CRM.
Now when i am trying to create Installed Base i dont find any Individual Objects on the Individual Object tab in the Installed Base screen.
I have even done the required configuration of the Individual Object.
Please help me on this issue.
Thanks,
Kalyan

Hello Everyone,
Iam trying to Download Equipments from ECC 5.0 to CRM 5.0.
Iam getting a Validation Error in the Bdoc CRM_EQ_DMBDOC.
The Error Message is <b>Assign a Base Category to the Product.</b>
I have the Base Hierarchy R3PRODSTYP Assigned to the Application
Product.
And i cannot edit the Hierarchy or Categories since they are Downloaded
from ECC.
Please let me know how to Specify a Base Hierarchy/Category for the
Equipments to get Downloaded as Individual Objects.
I should also be able to create Individual Objects Directly in CRM.
Using IB51 too i get the Same Error it says Product Category not
Avaiable for Object Family 0401.
Please Advice!!!
Thanks & Regards
Kumar

Product registration--- individual object- installed base

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