Production B2C web shop sites

Hi all,
I was looking to see if anyone could give me a URL of an existing B2C web shop that I can look at to see the software package in action. So far the demo sites that I have looked at have been extremely slow. Our e-commerce sites are currently in .net, and we would like to move to the web shop application, but what we have seen so far has been very disappointing performance-wise compared to our existing applications. We are currently migrating from a custom ERP to SAP and looking to convert four e-commerce sites to a CRM E-Commerce/Enterpirse Portal solution. Thanks.
Dave Gramenz

Here's a couple I know of:
Sylvania's B2C - http://ecom.mysylvania.com/sylvaniab2c/b2c/z_login.do
Sony Euro's B2C - https://shop.sonystyle-europe.com/SonyStyle/b2c/catalogForward/(xcm=PCM_b2ccrmstandard&layout=15_108_60_47_109_113&uiarea=0&Z_CONTEXT_RECOMM_TYPE=recommendations&ctype=areaDetails&carea=%24ROOT)/.do?catalogEntry=true

Similar Messages

Products in b2c web shop

Hi
I am busy implementing a b2c web shop and and facing a problem that I hope someone can help me with.
My client has an established SAP ECC6 backend system running SAP retail. They create articles in ECC using transaction MM41. One article represents a product that can have multiple GTIN and units of measure for different pack sizes. When we replicate the products to CRM the product is created with the same article number, GTINs and units of measure.
e.g. 1 can of cola (EA), 6 pack of cola (CK), and 24 case of cola (CS) is 1 article with 3 GTIN.
I need to represent each GTIN as a separate product on the web shop although we only have 1 product in CRM. Is this possible?
Regards
Karl
PS. Please let ne know even if it is not possible.
Edited by: Karl Tilling on Jul 20, 2011 11:14 AM
Edited by: Karl Tilling on Aug 3, 2011 3:46 PM
Edited by: Karl Tilling on Aug 3, 2011 3:48 PM

A GTIN is assigned to the product together with a unit of measure. As more than one unit of measure can be specified for a product, this means a product can have more than one GTIN.
During an initial or delta download, EANs can be transferred from SAP ECC to SAP CRM as follows:
(1) Only the EANs corresponding to the EAN/UCC-8, UCC-12, EAN/UCC-13, and EAN/UCC-14 standards can be transferred from SAP ECC.
(2) As more than one EAN can be assigned to a material in SAP ECC per unit of measure but only one GTIN per unit of measure in the product master in SAP CRM, only the EAN with the Main EAN indicator is transferred.
So, 1 product with 3 UoM is what you will get.

Pricing Totals not appearing in B2C web shop

Hello All,
We are using list prices in product catalog and in B2C web shop.
We are unable to see the pricing totals in the save order screen.The pricing totals and prices are appearing in in the back end(SAP GUI).
Could any one suggest where do we have to make the necessary settings?
Thanks in advance,
Sastri

Dear Yanamandra,
If you are using list price your gross total also will be the same as list price.
And for this you have to switch off the IPC in XCM settings and have to replicate the catalog properly in TREX server.
Otherwise if you are using a customer pricing procedure to calculate the prices and there are other additional prices which have to be added to the list price at the time of pricing.
Then you should activate the IPC and also your VMC should be active in the CRM s/m, and also if you are using any customized user exit that also should be implemented.
hope this clarifies your doubt.
Thanks and Regards
shanto aloor

Problem with B2C web shop(not opening)

Hi all,
Trying to open B2C web shop, getting run time errors.Infact did all the necessary XCM and CRM gui config settings.Role i have assigned here is SAP_CRM_ECO_ISA_WU_B2C.Even the product catalog replication was succesful.
what could be the possible reasons for the above issue?
Regards,
PV.

Hi ALL, my problem is resolved.
the user password in jco setting is wrong and when i corrected that. the error went off.
So try to test run the applications where ever possible before accessing it.
Priya

Error while opening the B2C Web Shop

Hi All,
Our Basis team has installed the JAVA Stack for CRM 7.0 EHP1. We can successfully open the XCM page for the web shop using the following URL: http://host:port/b2c/admin/xcm/init.do.
We get a SAP E-Commerce Error page when we try to launch the B2C Web Shop using the following URL:
http://host:port/b2c/b2c/init.do. The following error messages are shown along with a "Log On" button:
An application error occurred
A serious system error has occurred
The shoplist read from buffer is empty
Contact the administrator
Log on
I have created the Internet B2C Users& specific roles and also done the XCM Configurations (New customer configuration, General Settings & JCO Component created). Restarted the Java Application. However we still get the same error page while launching the web shop. Please help us to rectify this error.
Also I get a blank-white page when I try to open this URL for maintaining a B2C Shop: http://host:port/shopadmin/shopadmin/init.do?configuration.xcm=Z_MY_SCENARIO
I can successfully open the URL for SHOPADMIN XCM: http://host:port/shopadmin/admin/xcm/init.do
Please help us to resolve the issue. How can we maintain the SHOP? Have we missed some configurations?
Thanks !

I am not able to open the shopadmin URL for defining a new B2C web shop. This URL does not work : http://host:port/shopadmin/shopadmin/init.do?configuration.xcm=ZMY_SCENARIO. I just get a white blank page.
I can open the XCM for shopadmin using teh URL: http://host:port/shopadmin/admin/xcm/init.do.
Thanks.

Interaction Center Mode functionality in B2C Web shop

Hi,
We have a requirement in which sales rep of a company will pre-populate a shopping cart for the customer in B2C Web shop. Later customer can order that shopping cart.
We are trying to achieve this requirement through Call/Interaction Center Mode functionality.
If anybody has worked on this functionality before or has any idea, please share.
Regards, Vipul Kumar.
Edited by: vipul_kumar02 on May 27, 2011 12:11 PM

Hi,
I have configured the call center mode functionality in spro (Customer Relationship Management -> Web Channel -> Basic Settings -> Activate Links from CRM WebClient UI to Web Channel Applications -> Start Web Shop in Interaction Center Mode) with the help of information given on help.sap.com.
Now I can see B2C Web shop link on Web UI. The problem when I click on the link it's working if the URL in the backend is of google.com but not working for B2C Web shop. I think the problem is with the role assigned to the user.
If anybody has any idea, please share.
Regards, Vipul Kumar

PDF document in B2C Web shop

Hello Experts,
I am trying to set up a B2C shop in CRM 2007 (sp02).
I have set up a product catalog and maintained a PDF document in the HEADER AREADocuments TabBDS_PDF folder.
I replicated the same to TREX(having IIS installed on the same machine). I could find the index and the document in TREX and on IIS.
I am unable to see the same in the web shop.
Did I miss some thing ? Do I need to do any other settings in XCM or in JSP?
Thanks in advance
Regards
Aravind

HI Sateesh,
Thanks you for your response, Iu2019d like to mention that I am from functional background and hence would like further help in this issue.
I could find the Product DetailsB2C.jsp at location: ..\DVEBMGS00\j2ee\cluster\server0\apps\sap.com\crm~b2c\servlet_jsp\b2c\root\catalog
I found the following code from the JSP page which I thought is relevant from your suggestion. (EX:item.getAttribute("DOC_PC_CRM_PDF"))
 <%-- image --%>
 <% pageContext.setAttribute("item", currentItem); %>
 <isa:ifImageAvailable name="item">
 <div class="b2c-prd-img">
 <img src="<isa:imageAttribute guids="DOC_PC_CRM_IMAGE,DOC_P_CRM_IMAGE" name="item" />"
 alt="<%= JspUtil.encodeHtml(currentItem.getDescription())%>" />
 </div>
 </isa:ifImageAvailable>
Could you please elaborate/ specify the changes that I need to make in this code?
My objective is to dispaly a PDF about the product in the web shop.
Thanks In Advance
Aravind

Customised look and feel for B2B/B2C web shop.

Dear experts,
I would like to find out if there is an admin page for SAP E-commerce to customise the look and feel of the webshop?
Thanks.
Wein

Hi Wein,
To change Look and Feel for Web shop is depends on scenario of eCommerce application i.e. B2B or B2C. B2B has different structure than B2C.
Web Channel application comes in SAP standard with SAP look and Feel. You have to change look and feel as per client requirement.
To change look and feel of Both B2B/B2C scenario you have to deal with files like CSS, JSP, Properties, XLF and some time you have to add your custom JAVA, JSP, CSS, Properties files etc...
To change standard SAP logo youhave to make change in CSS files. Also you have to consider Browser type while changing look and feel because to display your B2B/B2C application correctly in different browser you have to make changes in different CSS.
You will get better idea with example how to change look and feel in "Dev & Ext. Guide" for Web Shop. You will get this from Service Market place.
eCommerce Developer.

External Product catalog in B2C web shop

Hi All,
Can I use External Product catalog in B2C scenario. I have gone through the documentation & it states that External Catalog managment is supported in B2B scenario.
Can some one guide me whether we have to develop any custom interface for this.
Thanks & Regards.
Amit Kumar Dhingra

Hello Amit,
Please have a read of the following this should assist you
http://help.sap.com/saphelp_crm50/helpdata/en/2f/86653fac7ab21ae10000000a114084/frameset.htm
Regards
Mark

Second B2C Web Shop

Hello,
My Project currently has B2B and B2C running. Our business group would like to have a second B2C shop for special customers to use. This second B2C site would have a different catalog from the primary B2C site, but all the other functionality would remain the same. I am new to the configuration side of things, and am not sure how to accomplish this.
Can someone recommend the proper approach to accomplish this, and possibly the documentation to accomplish this?
Thanks!

I am just making it clear what Ashok has already told you to do.
You can actually define a new shop to achieve this. Shop takes the Product catalog and catalog variant as inputs and these two inputs in the shop define which product catalog is displayed in the B2C application. There is no need for another copy of this application at all.
Each shop has its own shop id. This shop id has to be passed as an URL parameter to the B2C application.
http://<server>:<port>/myb2c/init.do?shop=NEWSHOP

B2C web shop - change/remove the 302 redirects for google search

Hi All,
We are making our webshop (http://hamperking.com.au) search engine friendly and implimenting a number of SEO recommendations. One of these recommendation requires the removal of the "works as designed" 302 redirects (temporary) in our CRM 2007 shop. Or atleast change them to 301 redirects (permenant). As the 302 redirects are temporary, google will not give them priority.
Can anyone point me into the right direction as to the SC and DC where is config is made?
Cheers,
Vic

I can not answer your direct question, but am curious as to why you are not using the [Web Crawler|https://service.sap.com/sap/support/notes/1128832] to accomplish this or perhaps you were unaware of it?

Question about B2C Web Shop

Hello,
On http://help.sap.com, it is mentioned that On the General Information tab page in Shop Management the system administrator enters the reference user ID in the Reference User field.
But in my shopadmin I don't see Reference User field. Any suggestions?
Thanks,
Harsha

Hello Harsha
Check that the version and sp level mention in help.sap.com matches that of your system. Please also check the XCM settings for the relevent scenario.

How to set up WEB SHOP in R/3 & CRM?

Hi
I want to set up Webshop in both R/3 & CRM & linking of url for CRM B2B transaction.
please let me know.
-Rohit

Hi Rohit:
1.Access the activity using the following navigation options:
http://<host>:<port>/shopadmin/shopadmin/init.do?scenario.xcm=<yourscenario>
2.Select a logon language, for example EN.
3.Logon to the Web Shop Management with the Web Shop Manager user/password. 4.Choose Create New Shop for scenario and select the Internet Sales scenario, for example Internet Sales B2B or Internet Sales B2C via dropdown list.5.Create a Web Shop for each language you want to offer.
6.Make the following entries for a sample B2B Web Shop:
New Shop Value (Example)
Shop ID B2B_SHOP
Description Business to Business Shop
General Information Value (Example)
Usage Internet Sales B2B
Authorization Group
User Administration- Partner Function Contact Person- Country group e.g. 00000015Z001 (US) or Z002 (EU)
Catalog Value (Example)
Catalog PRODUCT CATALOG
Variant Variant 1 (EN) (defines the language of the shop)
Controlling price determination in the catalog Via IPC
Order Value (Example)
Order type ISBB
Sales office <empty>
Order Templates Allowed Select
Availability check control CRM integrated availability check (SAP APO) or availability information (SAP R/3)
Display product determination information Select
Quotations Value (Example)
Request for Quotation Select
Order type AGIS
Contract (B2B only) Value (Example)
Contract Determination <empty>
Contract Negotiations Value (Example)
Allow Contract Negotiations <empty>
Marketing Value (Example)
Global Product Recommendation Optional, you can assign later
Personalized Product Recommendation Optional, you can assign later
Cross-, Up-Selling and Accessories Optional, you can assign later
7.Choose Save.
8.Make the following entries for a sample B2C Web Shop:
New Shop Value (Example)
Shop ID B2C_SHOP
Description Business to Consumer Shop
General Information Value (Example)
Usage Internet Sales B2C
Authorization Group
User Administration- Country group Z001 (US) or Z002 (EU)
Catalog Value (Example)
Catalog PRODUCT CATALOG
Variant Variant1 (EN) (defines the language of the shop)
Controlling price determination in the catalog Via IPC
Order Value (Example)
Order type ISBC
Sales office No entry
Availability check control CRM integrated availability check (SAP APO) or availability information (SAP R/3)
Marketing Value (Example)
Global Product Recommendation Optional, you can assign later
Personalized Product Recommendation Optional, you can assign later
Cross-, Up-Selling and Accessories Optional, you can assign later
9.Choose Save.
Best Regards,
Pratik Patel
Reward with Points!

CRM E-Commerce BOB Web shop - Duplicate check for New Customer Creation

Hi,
In CRM E-Commerce BOB Web shop we have a requirement wherein new customer creation should go through a duplicate check. Only unique customers should be created as BP in backend GUI, in case a customer already exists with the same credentials, BP should not be created and user should get a message that the customer already exist in the system.
Currently the system is not preventing me from creating new customers with same credentials.
In case anybody has worked on the similar requirement or has any idea about the same, Kindly help.
Regards, Vipul
Edited by: vipul_kumar02 on Jun 21, 2011 4:20 PM

Hi,
Any pointers for function module used for creation of a new BP for a new customer request in BOB Web shop?
Is it same as B2C Web shop?

Communication Structures called in the E-Commerce web shop orders

Hi Experts,
When we create orders in e-commerce B2B / BOB / B2C web shops, we get pricing elements at header and item level on the shopping basket / order page. To display these pricing elements, communication structures are called from the backend GUI. These stuctures are accessed in the SAP CRM 7.0 GUI by the T-code CRMC_MAP.
Can you please let me know the communication structures that are called for
- Pricing elements at the header level on the shopping basket / order page
- Pricing elements at the item level on the shopping basket / order page
Thanks and regards,
Mahesh Kakani
Edited by: maheshkakani on Nov 7, 2011 1:54 PM
Edited by: maheshkakani on Nov 7, 2011 2:04 PM

Hi Mahesh
Please check
CRMT_ISALES_BASKETHEAD_IL
CRMT_ISALES_BASKETITEM_IL
Hope this will be useful.
Regards

Production B2C web shop sites

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