Production support - major issues or errors

Hi,
I am newly placed in SAP BI 7.0 .
I am into production support.
What are the most problematic issues or errors one face in Production support?
I have checked the forum and found some errors which are common and may occur regulary, but i would like to know about some of the biggest challenges and their solutions.
regards.
akshara
Please check the forum before posting
Edited by: Vikram Srivastava on Sep 25, 2010 8:42 PM

Hi akshara,
this could be one good link i found out because major issues with solution during production support have been given here..
http://indelasap.blogspot.com/2009/04/sap-bi-production-support-issues.html
http://proradian.com/blog/
thanks ,
aravind

Similar Messages

  • Help! CS3 Production Premium major issues in Vista.

    I have been having a heck of a time re-installing CS3 Production Premium on my Windows Vista Home Premium computer (32 bit).
    Here are the system stats:
    Vista Home Premium 32 bit Service Pack 1
    Intel 8500 dual core processor (swapped out old 6400)
    4 GB DDR 800
    (new) 500 GB WD HDD
    Nvidia 9600 GTS 512MB Video Card
    McAfee Firewall/Viruscan running in place of Windows
    DSL Internet
    CS3 Was working great on this computer when it had the slower processor and a smaller HD (160 GB) but since that drive's death and subsequent replacement I have not been able to get a fully successful installation of CS3 to work on this computer. I have done multiple re-installs (format/install) of the OS, CS3 (install and uninstall), running the CleanCS3 script as suggested from tech support, ran under a new user, and install/running under a simplified bootup using msconfig.
    CS3 installs successfully but when it comes to starting for the first time it takes about 10+ minutes to load the serial number screen, then hangs and is unable to activate. I then wait another 5-10 minutes for the "phone activation" screen to come up which succeeds.
    Once activation is successful I can now boot into most of the CS3 programs with these results:
    AE - Boots OK/Exits OK
    PS - Boots OK/Exits Hang on exit (have to force quit)
    IL - Boots OK/Exits Hang on exit (have to force quit)
    EN - Hang on Boot while building media layer
    FL - Boots OK/Exits OK
    PR - Hang on Boot
    SB - Boots OK/Exits OK
    Please help anyone! I'm at wits end here as to why something that was working so well just days before on the same OS and Antivirus/Firewall system has since ceased to work properly. I am having to borrow the Macintosh from work in order to get work done using their copy of the CS3 suite.
    Thanks in advance.
    -Robert

    I have been having a heck of a time re-installing CS3 Production Premium on my Windows Vista Home Premium computer (32 bit).
    Here are the system stats:
    Vista Home Premium 32 bit Service Pack 1
    Intel 8500 dual core processor (swapped out old 6400)
    4 GB DDR 800
    (new) 500 GB WD HDD
    Nvidia 9600 GTS 512MB Video Card
    McAfee Firewall/Viruscan running in place of Windows
    DSL Internet
    CS3 Was working great on this computer when it had the slower processor and a smaller HD (160 GB) but since that drive's death and subsequent replacement I have not been able to get a fully successful installation of CS3 to work on this computer. I have done multiple re-installs (format/install) of the OS, CS3 (install and uninstall), running the CleanCS3 script as suggested from tech support, ran under a new user, and install/running under a simplified bootup using msconfig.
    CS3 installs successfully but when it comes to starting for the first time it takes about 10+ minutes to load the serial number screen, then hangs and is unable to activate. I then wait another 5-10 minutes for the "phone activation" screen to come up which succeeds.
    Once activation is successful I can now boot into most of the CS3 programs with these results:
    AE - Boots OK/Exits OK
    PS - Boots OK/Exits Hang on exit (have to force quit)
    IL - Boots OK/Exits Hang on exit (have to force quit)
    EN - Hang on Boot while building media layer
    FL - Boots OK/Exits OK
    PR - Hang on Boot
    SB - Boots OK/Exits OK
    Please help anyone! I'm at wits end here as to why something that was working so well just days before on the same OS and Antivirus/Firewall system has since ceased to work properly. I am having to borrow the Macintosh from work in order to get work done using their copy of the CS3 suite.
    Thanks in advance.
    -Robert

  • APO-DP/SNP production support issus

    Hi sap gures
       this is suresh in APO-DP/SNP production support,which kind of errors
    we got regularly and how to troubleshoot and how to resolve it , please tell me .i am new for the
    production support
    Regards
    Suresh Kumar

    Dear Suresh,
    In APO production support many issues can come.
    The types of issues are as below:
    1. Data issues  ( this forms major %)
    2. Application issues: Bug in APO application or related applciation,
    3. Process issues: The process it self is not robust designed and issues are occuring
    Within above categories,  issues occur in SAP CIF ( core interface ) applciations , Jobs , process chains.
    Issue Resolution:
    For resolving the issues, first you will have study business processes implemented in the client's APO systems.
    Secondly, you will have to understand APO functionlities and direct these to appropriate resources, if you can not solve.
    You can first refer the issue database to check if similar issues occured earlier  for a quick solution.
    Otheriwise you can raise a query on SDN forum.
    Good monirtoing of the background jobs, process chains, other interafces and promot action to rectify the job failures, helps to reduce the subsequent  issues occuring.
    Regards
    Datta

  • Issues in production support

    hi,
    can any one  send me documents related to Production support issues and how to fix them.
    you can mail me at [email protected]
    thanks,
    ram.

    Hi,
    Normally the production support activities include
    Scheduling
    R/3 Job Monitoring
    B/W Job Monitoring
    Taking corrective action for failed data loads.
    Working on some tickets with small changes in reports or in AWB objects.
    The activities in a typical Production Support would be as follows:
    1. Data Loading - could be using process chains or manual loads.
    2. Resolving urgent user issues - helpline activities
    3. Modifying BW reports as per the need of the user.
    4. Creating aggregates in Prod system
    5. Regression testing when version/patch upgrade is done.
    6. Creating adhoc hierarchies.
    Also refer these posts:
    Re: In production Support , how i can acquire the knowledge
    Re: How to resolve tickets  its urgent
    Re: production support issues
    production support
    frequent load failures during extractions and how to analyse them?
    If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
    If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
    As to frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
    a) Loads can be failed due to the invalid characters
    b) Can be because of the deadlock in the system
    c) Can be because of previous load failure , if the load is dependant on other loads
    d) Can be because of erroneous records
    e) Can be because of RFC connections
    These are some of the reasons for the load failures.
    ****Assign Points If Helpful****
    Thanks,
    Amith

  • Issue in production support

    what r the major issues comes under data transfer in production?

    hi,
    Before you start the initial data transfer, you should have answered the following questions:
    Which business objects are to be transferred?
    The objects to be transferred depend on the business applications you are using. If you are using sales and distribution processing, for example, you should transfer the material master records as well as the sales master records .
    How should the business objects be transferred?
    Various techniques are available to load the data into the R/3.
    To load data into your R/3 System you can use the standard techniques BAPIs, batch input or direct input:
    BAPIs as interfaces
    Business Application Programming Interfaces (BAPIs) are standardized programming interfaces that provide external access to R/3 business processes and data.
    BAPIs are defined in the Business Object Repository (BOR) as methods of SAP business objects or SAP interface types. BAPIs enable an object-oriented access to R/3 application components.
    BAPIs are implemented and stored as RFC-enabled function modules in the Function Builder of the ABAP Workbench.
    For more information about BAPIs see the  BAPI User Guide.
    The data is transferred by calling a BAPI in the appropriate application.
    When using BAPIs as interfaces to the SAP System, the Workbench uses the same technology as used with permanent data transfer via ALE between R/3 Systems or between R/3 Systems and non-SAP systems. The data to be loaded must be in IDoc format (see Analysing SAP Structures). The IDoc numbers in the file must be unique.
    If, after a run has ended, there is an error file resulting from task type LOA , this can be used for restarting the data transfer, once the error has been removed.
    Batch input
    Batch input is a standard technique for transferring large sets of data into the R/3 System. Here the transaction flow is simulated and the data is transferred as if it were entered online. The advantage of this is that all relevant checks of the transaction are executed, thereby ensuring that the data is consistent.
    The batch input process is divided into two steps:
    The data transfer program creates a batch input session that contains all the relevant data.
    The batch input session is processed and the data it contains is transferred into the R/3 System.
    The Data Transfer Workbench executes step one only.
    The majority of SAP standard data transfer programs use the batch input technique. The data transfer program creates a batch input session which is processed later. Batch input sessions can be processed in various ways:
    In the foreground
    In the background
    During processing, with error display
    You should process batch input sessions in the foreground or using the error display if you want to test the data transfer. If you want to execute the data transfer or test its performance, you should process the sessions in the background.
    The process of transferring data for each object can be divided into the steps:
    Preparing the Data Transfer
    In the first step you extract the existing data from a source system into a file (see Program to Create Data Extraction).
    Cleanup: Clean the data in this file if necessary (see Analysing and Cleaning Legacy Data and Analysing SAP Structures).
    Conversion: You have to convert your extracted and cleaned data into the structures of the transfer file . To do this you should use the SAP's Legacy System Migration Workbench (LSMW) (see Using LSM Workbench for the Conversion). You could also use a conversion program you have created yourself or one available on the market (see Creating Your Own Conversion Program.
    Hope this is helpful, Do reward.

  • Post production support Issues

    Gurus,
    Can anyone provide me with PA/OM production support issues with the solutions..will be obliged
    Regards
    Eliz

    Hi Eliz,
    For the post production issues like,
    1. create new employee sub groups,
    2. create new payroll area
    3. create new wage type( transport allowance) in infotype15
    4. delimit the wagetypes which may allowances will not pay future.
    5. payslip error
    6. employee getting double pay
    7. configure of new nationality
    8. configure of addtional dependents
    9. create new infotypes for schools, dependent visa's etc.
    Hope you cleared
    Vijay

  • Typicl Errors in Production Support

    Dear All
    Can I Get any of the Typical Errors we faced in Production Support.
    Regadrs
    manikanta
    Edited by: Manikanta Ramisetty on Feb 14, 2011 11:29 AM

    Hi Manikanta,
    have you try to search in SDN forums or google.
    This topic has been discussed n no of times and lots of docs are there in SDN.
    Watch the threads those all the thread are related to production issues only.
    Regards
    KP

  • Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?

    Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?
    Thanks,
    Sreenivas

    Hi Sreenivas,
    I would recommend that you read the Rules of Engagement and other documents in the Getting Started link (top right) before posting anymore.  Your Discussion will most likely get reported as non-specific and get removed.  If you have a specific problem with TM, please post it in a new thread with error messages, version and SPs installed, and how the error occurs and what you are trying to get TM to do.
    There are a lot of resources available in the TM Overview page which can help, so start there and maybe also look at some of the MKS (Monday Knowledge Session) recordings which should also be listed.  There are also a lot of experienced people who can help resolve issues your TM installation, but you need to provide enough information on the problems you are having.  If you are just looking for information on past problems, do a Search or simply browse through past Discussions which are marked with a green Check (Correct Answer).
    Regards, Mike
    SAP Customer Experience Group - CEG (and a Moderator)

  • Send meLO's intutive diagram and some of errors in production support

    <b>send me LO's intutive diagram and some of errors in production support and also process chain types and error</b>

    Some Errors in Production support:
    --Loading any of the missing master data attributes/texts - This would be done by scheduling the infopackages for the attributes/texts mentioned by the client.
    --Create ADHOC hierarchies. - Create hierarchies in RSA1 for the info-object.
    --Validating the data in Cubes/ODS. - By using the Validation reports or by comparing BW data with R/3.
    --If any of the load runs into errors then resolve it. - Analyse the error and take suitable action.
    --Add/remove fields in any of the master data/ODS/Cube. - Depends upon the requirement
    --Datasource Enhancement.
    --Create ADHOC reports. - Create some new reports based on the requirement of client
    Regards.
    Lakshmi.

  • I just had major issues with my Mac and had to get a new logic board. When I got the computer back and tried to reinstall Photoshop- it says error 6. What do I do?

    I just had major issues with my Mac and had to get a new logic board. When I got the computer back and tried to reinstall Photoshop- it says error 6. What do I do? It is impossible to get any phone number for adobe.

    Try these solutions: Error "Licensing has stopped working" | Mac OS

  • User Issues, Tickets in Production Support

    Hello,
    What are the general issues and tickets that we get when we are doing production support ?
    How to support payroll in a live environment ?
    TIA

    Hi,
    In Payroll live support mostly user mistakes will be there, i.e. Postings of IT0014 might be done in IT0015 and also entering wrong details might be the reason.  Whatever the issue in payroll please analyse the problem in your perview and try to give possible answer in you authorization, if unable contact SME's.

  • What are the frequent data load errors in production support?

    what are the frequent data load errors in production support?

    It is a long list. Here is some of them.
    1. Idoc not arriving from source system.
    2. previous processes failed.
    3. change run unsucessful or did not run properly and data in master data is messed up.
    4. invalid characteristics in the data.
    5. Duplicate records found.
    and on  and on.
    Ravi Thotahdri

  • CAn anyone send me documents related to key production support issues

    CAn anyone send me documents related to key production support issues in SD and MM
    thanks &regards
    aman

    Hi Priya,
    Please find the below link to have a very good stuff on Foreign Trade;
    http://help.sap.com/bp_bblibrary/500/html/G09_ForgTrade_EN_IN.htm
    Please Reward If Really Helpful,
    Thanks and Regards,
    Sateesh.Kandula

  • SEM production support issues...

    Hi,
    Right now I need to work on production support in SEM.
    Can any one provide me list of issues faced in Production support.
    Thanks
    Krishna

    Hi Krishna;
    The common production issue on BPS would be the following:
    1. Slow Performance on Layout; Function display.
    2. Locking issues.
    3. Layout not executable because of the dataslice.
    4. wrong data written into the cube
    5. Not displaying all the master data list for example If they are planning on cost center...not all the cost center displays on the list.
    Hope this helps.
    BK

  • Mostly what are issues we get for production support in hyperion planning project ?

    mostly what are issues we get for production support in hyperion essbase project ?

    When is the interview
    Cheers
    John

Maybe you are looking for

  • "CSAP_MAT_BOM_MAINTAIN" can read material which is created without commit?

    hi:   i want to create a material first with "BAPI_MATERIAL_SAVEDATA",then i want to add this material as a component   to a existing BOM with "CSAP_MAT_BOM_MAINTAIN".   1 I create the material using "BAPI_MATERIAL_SAVEDATA" without "BAPI_TRANSACTION

  • How to validate date between Header and Detail Block..

    Hi All, I was trying to find a way where, suppose I enter 'from date' and 'to date' in the header block.then in detail block all 'from dates' and 'to dates' should be restricted between the dates entered in the header block. Thank you

  • Edit My Employee Information from HR Professional Responsibility

    How can we edit My Information details of employee using the HR Professional Responsibility. Please advice Thanks Siva

  • Effective Exchange Rate

    Good day all I am looking for the definition (SAP definition/description) for Effective Exchange rate and for the calculation formula as well. I will greatly appreciate any assistance. Regards Lu.

  • Update Resource Field Form using Post Process.

    Hi all, I need to set a field in a GTC resource form field. I have an ID and need to set the value NAME based in this ID, like this: ID NAME 1 RESOURCE_RESP1 2 RESOURCE_RESP2 This must be done at the time the resource is provisioned. Anyone can help