Production support question

Hi All Can anyone please send me some examples of issues or tickects in OM and PA..
Thanks in advance and will be waiting for ur reply.
Edited by: P S on Feb 10, 2008 5:39 AM

hai
these are the question or tickets we can see
1. in hiring we have given a wrong date how to correct it
2.if there are more than one payroll areas, how to restrict an employee form one payroll area
3. how to caliculate quarterly varient payment
4.how to caliculate loss of pay
5. what is the tool is used to get the tickets
6. what are the statuses of the tickets
7.what is diamond and silver
8.how many tickets have u solved so far
9. what is the toughest ticket which you have solved
10. when u get ticket what do u do
11. if it is a new requirement what do u do
i think i have given a clue regarding the support questions
all the best watch sdn.sap.com an denrich ur knowledge
madhu

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This might be more of an administrative question, but I will need inputs from Developer's perspective.
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I am currently working in Application Support from past 4 years and I have applied for a opening in Oracle Production Support environment and it is different from DBA.
So far i have never worked in Oracle Production Support so i am curious to know what exactly the roles and Responsibilities for this position.
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Deadlock10 wrote:
Hi,
I am currently working in Application Support from past 4 years and I have applied for a opening in Oracle Production Support environment and it is different from DBA.
So far i have never worked in Oracle Production Support so i am curious to know what exactly the roles and Responsibilities for this position.
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In addition to Joe's questions regarding if you don't know the answer, then how do you know you want the job .......
Regarding job titles:
"When I use a word," Humpty Dumpty said in rather a scornful tone, "it means just what I choose it to mean -- neither more nor less."
(Lewis Carroll - Through the Looking Glass)
And so it is with job titles. Any given job title means only and exactly what the organization chooses it to mean -- "neither more nor less".
Even though we work in a technical industry, not every term you see has a universal, fixed, immutable, technical meaning. Not even close.
My first two jobs in IT were in shops that had exactly the same set of job titles for Programmers --
- Programmer/Analyst I
- Programmer/Analyst II
- Programmer/Analyst III
In one shop, the Programmer/Analyst III was the most junior of the three.
In the other, the Programmer/Analyst III was the most senior of the three.
So, you tell me, what is a "Programmer/Analyst III"? What is a "development DBA"? What is a "production support DBA"?

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I have one project management question. I have some interfaces (think of 50) and they are in go-live phase. So I need to present the resource requirement for the production support. Could you please tell me the basis on which I should select the resources in this case ?? What are the things that I should consider to come into conculsion about the headcount ?? Just I am looking for technical aspects (e.g data volume) and not the environmental or physical reasons.
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hey
>>resource requirement for the production support
well as the scenarios are in prd they have passed through QA and won't have any explicit flaw in them so in terms of headcount ,1 XI consultant would be enough to monitor the interfaces.
he/she must know troubleshooting and should be able to fix the problem as soon as possible coz u don't want to waste too much time in Prd(client will be loosing revenue every passing sec.:) )
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ny way they r like
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Assigning pointz is the only way of saying thanx in SDN ****
Message was edited by:
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hoping for reply
bye

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