Production support
Hi,
I have one project management question. I have some interfaces (think of 50) and they are in go-live phase. So I need to present the resource requirement for the production support. Could you please tell me the basis on which I should select the resources in this case ?? What are the things that I should consider to come into conculsion about the headcount ?? Just I am looking for technical aspects (e.g data volume) and not the environmental or physical reasons.
thanks
kumar
hey
>>resource requirement for the production support
well as the scenarios are in prd they have passed through QA and won't have any explicit flaw in them so in terms of headcount ,1 XI consultant would be enough to monitor the interfaces.
he/she must know troubleshooting and should be able to fix the problem as soon as possible coz u don't want to waste too much time in Prd(client will be loosing revenue every passing sec.:) )
thanx
Aamir
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Product support for Portege M800
Hi all,
Recently my girlfriend gave me her TOSHIBA M800 laptop. Enlighten me pls as to why I cannot find the model M800 in Toshiba's product support tab?
The models I see there are all 805-XXXXXX.
Is 800 supposed to mean 800 series and that in fact the laptop I am having now is one of those 805-XXXXXX?
I tried to see if any of those M805-XXXXXXX match the model number I see on my laptop but none of it matches. Mine is PPM81L.
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I found it on the asian page.
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Message was edited by: nitekid11 -
How can i add fields to a cube which is in production support
hi,
how can i add fiels to a cube which is in production support.Hi Maruthi
You need to add new fields to cube in Development system and then transport it to production after testing.
Edit cube in RSA1. Add the new infoobjects from right hand directory to left hand pane and assign these new infoobjects to suitable dimensions. Save and activate the infocube. Now go to change update rules for this infocube and do proper mapping of these infoobjects.
Save & activate the update rules.
RSA1-> Transport connection-> select cube, update rules and related objects and create transport request.
After testing is done, give the transport request number to your Basis person and he will do the transports for you.
Regards
Pradip -
Re: Portege R830 - Can't find my model on the Product Support list
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Production Support for Multiple BI roll-outs
Hello BI Experts,
This might be more of an administrative question, but I will need inputs from Developer's perspective.
We are having 2 implemenation projects going on at the moment. They are sharing same ECC 6.0 & BI 7.0 landscape.
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I agree with you it is not complicated from Basis perspective to create RFCs & source system connections.
I would like to know how complicated it would be for BI Developers to manage data coming from 2 very similar ECC6.0 systems and move it across to Production without trouble.
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Looking for FLEX Developers and Flex production support specialists
We are looking for several strong Java/Flex developers as
well as Java/Flex production support specialists for long term
consulting/right to hire opportunities with a global telecom client
in Warren, NJ
6 month contract potential/right to hire
For more details please email me/send a resume to
[email protected] or call me at 732-726-2237
Thanks
Jim Lang
Sr Technical Recruiter
CGS Technology Associates Inc
732-726-2237You can also try posting to the Flex Jobs mailing list, if
you haven't already:
http://tech.groups.yahoo.com/group/flexjobs/
hth,
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flex docs -
Best Practices for APO Production Support
What are the best practices needs to be adopt for APO Production Support? in DP, SNP, PP/DS, CIF, APO-basis, APO -ABAP area?
I know this is not the standard way to reach you, but you answered a question long back about /SAPAPO/AMON1 - Alert Monitor. Can this alert monitor be configured to show up in the universal worklist (UWL) in the portal? if so would these alerts show up in the alert inbox of the uwl just as other sap alerts do? (the other alerts i speak of are those referenced here (http://help.sap.com/saphelp_nw04s/helpdata/en/3f/81023cfa699508e10000000a11402f/frameset.htm).
Or are these alerts two totally different types of functionality with the same name (ARERT) ?
Thanks
Ted Smith -
What is exactly Production support role and responsibilities APO-DP/SNP
hay sap gures
please help me
what is what is exactly Production support role and responsibilities APO-DP/SNP
Regarding
sureshHi,
you can go throguh this tag,
can any explain APO -DP/SNP production support.
Regards
Nagaraju -
Can any explain APO -DP/SNP production support.
Hi sap gurus..
this is suresh ,i am new for APO -DP/SNP production support,
exactly what my role and responsibilities in production support,what i can do
please any one healp me i am very thankful to them.
regards
suresh kumarHi Suresh,
In DP/SNP production support,
1) You need to monitor business related background jobs on daily/weekly/monthly basis
2) You need to analyse and take corrective actions for failed jobs
3) Any production related issue, you may receive tickets and accordingly you need to analyse the issue and find out suitable solutions in line with client
4) Documentation activities if any needs to be carried out
5) For system downtimes/incidents, suitable back ups/job retriggerings needs to be done
6) In DP, updation of CVCs/planning book data extraction if any needs to be carried out.
Regards
R. Senthil Mareeswaran. -
APO-DP/SNP production support issus
Hi sap gures
this is suresh in APO-DP/SNP production support,which kind of errors
we got regularly and how to troubleshoot and how to resolve it , please tell me .i am new for the
production support
Regards
Suresh KumarDear Suresh,
In APO production support many issues can come.
The types of issues are as below:
1. Data issues ( this forms major %)
2. Application issues: Bug in APO application or related applciation,
3. Process issues: The process it self is not robust designed and issues are occuring
Within above categories, issues occur in SAP CIF ( core interface ) applciations , Jobs , process chains.
Issue Resolution:
For resolving the issues, first you will have study business processes implemented in the client's APO systems.
Secondly, you will have to understand APO functionlities and direct these to appropriate resources, if you can not solve.
You can first refer the issue database to check if similar issues occured earlier for a quick solution.
Otheriwise you can raise a query on SDN forum.
Good monirtoing of the background jobs, process chains, other interafces and promot action to rectify the job failures, helps to reduce the subsequent issues occuring.
Regards
Datta -
hi,
can any one send me documents related to Production support issues and how to fix them.
you can mail me at [email protected]
thanks,
ram.Hi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
frequent load failures during extractions and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
As to frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
****Assign Points If Helpful****
Thanks,
Amith -
Qn: How to prepare for the job of DP Production support role?
My situation:
I have a good understanding of the functionality and have gone through the student guide
TO help you bainstorm:
1/what are the most useful documents that I need to get? Like Blue printing doc,configuration Doc
2.What should be my approach and Plan for the first week--Like first read extensively all teh documents or first speak to the APO consultant who participated in the implemenation
3.What are the various sources which help me prepare betetr for this role? I am very disappointed at not being able to find any book or documentaton focused on production support issues? Like the common ones running batch jobs etc.....
Ex: SDN forum,it tool box, Any material from help.sap.com
I am just trying to do my best.
Apart from the above issues please feel free to post any other relevant things tat I need to concentrate on
Thanks a lotHi,
In order to efficiently provide such supports, first of
all, understanding of the business process end to end
is mandatory.
Afterwards, try understanding the business master
data, configurations, enhancements etc.,
Later on, understand their pain areas etc., during the
implementation.
After collecting all such data, work out simulation
results so that during support, these can be extensively
utilised
Regards
R. Senthil Mareeswaran. -
Send meLO's intutive diagram and some of errors in production support
<b>send me LO's intutive diagram and some of errors in production support and also process chain types and error</b>
Some Errors in Production support:
--Loading any of the missing master data attributes/texts - This would be done by scheduling the infopackages for the attributes/texts mentioned by the client.
--Create ADHOC hierarchies. - Create hierarchies in RSA1 for the info-object.
--Validating the data in Cubes/ODS. - By using the Validation reports or by comparing BW data with R/3.
--If any of the load runs into errors then resolve it. - Analyse the error and take suitable action.
--Add/remove fields in any of the master data/ODS/Cube. - Depends upon the requirement
--Datasource Enhancement.
--Create ADHOC reports. - Create some new reports based on the requirement of client
Regards.
Lakshmi. -
BI Production Support Value Adds
Hi,
I am working on a just started bi production support. There are not much activities as of now but I intend to bring in more work. I need to propose some value addition to the work process apart from just monitoring of chains. For ex. setting up error alert mechanism through process chains, performance improvement techniques etc. Would appreciate if you could share in detail with me more things that could be considered as value adds to clients. Thanks.Hello,
As this is an assignment which has started just now, you can look at following additional value adds:
1. Looking through all the Update rules or Transformations and finding ABAP codes written inside which are time consuming.
2. Finding out queries which are not used for last say 4 months. Deleting them with concents of users.
3. Old Process chain log deletion
4. Recommendations for PSA deletion for Full loads & optimizing data base size.
5. Improving Query run time with std techniques.
6. Some Training materials for End users how to use reporting + user Manuals for Data load Monitoring
Hope this will give some points to start up the Value added activities. -
Oracle Production Support Roles and Responsibilities
Hi,
I am currently working in Application Support from past 4 years and I have applied for a opening in Oracle Production Support environment and it is different from DBA.
So far i have never worked in Oracle Production Support so i am curious to know what exactly the roles and Responsibilities for this position.
What kind of issues comes and how to troubleshoot them?
I actually need to understand the nature of this job in detail and few interview questions that can be asked for this position.
Any kind of help will be appreciated.
Thanks in Advance,
Regards.Deadlock10 wrote:
Hi,
I am currently working in Application Support from past 4 years and I have applied for a opening in Oracle Production Support environment and it is different from DBA.
So far i have never worked in Oracle Production Support so i am curious to know what exactly the roles and Responsibilities for this position.
What kind of issues comes and how to troubleshoot them?
I actually need to understand the nature of this job in detail and few interview questions that can be asked for this position.
Any kind of help will be appreciated.
Thanks in Advance,
Regards.
In addition to Joe's questions regarding if you don't know the answer, then how do you know you want the job .......
Regarding job titles:
"When I use a word," Humpty Dumpty said in rather a scornful tone, "it means just what I choose it to mean -- neither more nor less."
(Lewis Carroll - Through the Looking Glass)
And so it is with job titles. Any given job title means only and exactly what the organization chooses it to mean -- "neither more nor less".
Even though we work in a technical industry, not every term you see has a universal, fixed, immutable, technical meaning. Not even close.
My first two jobs in IT were in shops that had exactly the same set of job titles for Programmers --
- Programmer/Analyst I
- Programmer/Analyst II
- Programmer/Analyst III
In one shop, the Programmer/Analyst III was the most junior of the three.
In the other, the Programmer/Analyst III was the most senior of the three.
So, you tell me, what is a "Programmer/Analyst III"? What is a "development DBA"? What is a "production support DBA"?
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