Profile does not exist on server error message

I am able to sign in to the support community, but when I try to update my preferences it says my profile does not exist on the server.  Any Ideas?

Hi, Jon -
The new design for these forums does not handle usernames (aliases) with special characters in them very well. In this context, 'special characters' includes accent marks and, in your case, the use of a slash as in "Mac/Video" and probably the inclusion of the colon after "Jon". Some of the symptoms reported include not being able to log in at all, or not being able to get to one's Profile (because the system can't find it).
I will ask the Hosts to get in touch with you about fixing things so you can re-acess your account settings.

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