Profile dropped after 9 stable months

OK so I had infinity installed in March and have had a stable 37 meg down and 8 meg up ever since. My profile according to BT speedtester was 38617k. I have however got up this morning and seen that my speeds have dropped dramatically (14meg down and 4 meg up). Looking on the speedtester site my profile had dropped to 15000k, so after a call to India, they identified there was an issue with my line and said it would be fixed in 24 hrs with no need for an engineer to call.
However I have just had a call from India asking if my speed had improved - it has (now getting 20 meg down 5 meg up - profile set at 21000kl), but still nearly half of what I was getting. I asked for my profile to be reset to what it originally was and was told an engineer needed to come out tomorrow to resolve this
I hope they can restore my original profile tomorrow and this isnt the start of any issues - so far I have been impressed by BT.
Heres hoping?

Chris,
Thanks for the reply and the interest.............it went very well back to 37meg down and 8 meg up. The engineer said the culprit was more than likely my old modem (which is one of the first and was due to be swapped out via Kellys in the new year).
The engineer did say it may be a bit of a battle to get the profile reset as it was over 15 meg and they dont normally do it in that instance, however they did and I am good to go again.
I have to say this, im really pleased with BT, I know you only tend to hear from people when things go bad, but my experience has been one of efficient service/results.
Thanks once again - All the best to you and your colleagues/families for the festive period and have a happy and prosperous 2012!
1TC

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Hi
Seems to be a pattern emerging of people slowing down due to ip profile drops and im the same.
On infinity 2 i used to get the full speed ie 70+mbs down and 19 mbs up.
I have had a few restarts 2 weeks ago due to a power cut ... then i had some electrical work don in the house so power was on and off etc.
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Proz wrote:
Anyway how long do i have to wait to get my full speed service again instead of paying full price for whats now a slower service ??
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Hello everbody!
Background: I have a cheap laptop with a windows only ACPI module, so I have to set acpi=off at all times anyway. I tried Ubuntu, which has the wireless problem too, but instead of repairing something bloated like Ubuntu, I now found my way to Arch to make it right from the beginning.
If the wireless problem gets solved, I want to go on installing the nvdia driver, maybe configure xmonad. (I want to try KDE4 for fun too though, eyecandy you know ) Simple working desktop without getting my laptop heated up like windows does.
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Wireless encryption: WPA2 (CCMP)
lspci | grep -i net
00:0a.0 Ethernet controller: nVidia Corporation MCP79 Ethernet (rev b1)
05:00.0 Network controller: Ralink corp. RT2860
wpa_supplicant.conf
ctrl_interface=DIR=/var/run/wpa_supplicant GROUP=wheel
network={
ssid="fritztest"
scan_ssid=1
proto=RSN
key_mgmt=WPA-PSK
pairwise=CCMP TKIP
group=CCMP TKIP
psk=Passwort
starting wpa_supplicant with -dd to show how the connection auths:
Trying to associate with ma:ca:dr:es:se:bb (SSID='fritztest' freq=2457 MHz)
Associated with ma:ca:dr:es:se:bb
WPA: Key negotiation completed with ma:ca:dr:es:se:bb [PTK=CCMP GTK=CCMP]
CTRL-EVENT-CONNECTED - Connection to ma:ca:dr:es:se:bb completed (auth) [id=0 id_str=]
CTRL-EVENT-DISCONNECTED - Disconnect event - remove keys
CTRL-EVENT-DISCONNECTED - Disconnect event - remove keys
CTRL-EVENT-TERMINATING - signal 15 received
lsmod
Module Size Used by
usbhid 32582 0
hid 59859 1 usbhid
uvcvideo 54388 0
videodev 34611 1 uvcvideo
v4l1_compat 13478 2 uvcvideo,videodev
snd_hda_codec_realtek 186046 1
joydev 7378 0
rt2860sta 498204 0
snd_seq_dummy 1067 0
snd_seq_oss 24984 0
snd_seq_midi_event 4484 1 snd_seq_oss
snd_seq 41656 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi_event
snd_seq_device 4349 3 snd_seq_dummy,snd_seq_oss,snd_seq
snd_pcm_oss 33442 0
snd_mixer_oss 14356 1 snd_pcm_oss
snd_hda_intel 19249 0
snd_hda_codec 59723 2 snd_hda_codec_realtek,snd_hda_intel
snd_hwdep 4752 1 snd_hda_codec
snd_pcm 57767 3 snd_pcm_oss,snd_hda_intel,snd_hda_codec
snd_timer 15629 2 snd_seq,snd_pcm
snd 42562 11 snd_hda_codec_realtek,snd_seq_oss,snd_seq,snd_seq_device,snd_pcm_oss,snd_mixer_oss,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_timer
soundcore 5017 1 snd
snd_page_alloc 5873 2 snd_hda_intel,snd_pcm
ohci_hcd 19405 0
ehci_hcd 31420 0
usbcore 119796 5 usbhid,uvcvideo,ohci_hcd,ehci_hcd
i2c_nforce2 4780 0
i2c_core 14855 2 videodev,i2c_nforce2
psmouse 50729 0
shpchp 26528 0
pci_hotplug 23303 1 shpchp
sdhci_pci 5466 0
sdhci 13959 1 sdhci_pci
mmc_core 45599 1 sdhci
led_class 1997 1 sdhci
forcedeth 47287 0
serio_raw 3618 0
evdev 6716 0
pcspkr 1347 0
sg 20820 0
rtc_cmos 7546 0
rtc_core 11851 1 rtc_cmos
rtc_lib 1482 1 rtc_core
ext4 302709 1
mbcache 4278 1 ext4
jbd2 63651 1 ext4
crc16 1041 1 ext4
sd_mod 25215 3
sr_mod 13097 0
cdrom 31305 1 sr_mod
ahci 29826 2
libata 138071 1 ahci
scsi_mod 79436 4 sg,sd_mod,sr_mod,libata
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MOD_AUTOLOAD="yes"
#MOD_BLACKLIST=() #deprecated
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Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
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Jun 7 02:31:49 arch kernel: <-- RTMPAllocTxRxRingMemory, Status=0
Jun 7 02:31:49 arch kernel: 1. Phy Mode = 0
Jun 7 02:31:49 arch kernel: 2. Phy Mode = 0
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Jun 7 02:31:49 arch kernel: 3. Phy Mode = 0
Jun 7 02:31:49 arch kernel: MCS Set = 00 00 00 00 00
Jun 7 02:31:49 arch kernel: <==== rt28xx_init, Status=0
Jun 7 02:31:49 arch kernel: 0x1300 = 00073200
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Jun 7 02:31:55 arch kernel: ==>rt_ioctl_siwfreq::SIOCSIWFREQ[cmd=0x8b04] (Channel=1)
Jun 7 02:32:47 arch kernel: ===>rt_ioctl_giwscan. 13(13) BSS returned, data->length = 1985
Jun 7 02:32:57 arch kernel: ===>rt_ioctl_giwscan. 13(13) BSS returned, data->length = 1985
Jun 7 02:33:07 arch kernel: ===>rt_ioctl_giwscan. 13(13) BSS returned, data->length = 1985
Jun 7 02:33:14 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=1!
Jun 7 02:33:14 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=2!
Jun 7 02:33:14 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=3!
Jun 7 02:33:22 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=4!
Jun 7 02:33:22 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=5!
Jun 7 02:33:22 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=6!
Jun 7 02:33:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=7!
Jun 7 02:33:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=8!
Jun 7 02:33:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=9!
Jun 7 02:33:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=10!
Jun 7 02:33:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=11!
Jun 7 02:33:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=12!
Jun 7 02:33:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=13!
Jun 7 02:33:24 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=14!
Jun 7 02:33:24 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=15!
Jun 7 02:33:24 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=16!
Jun 7 02:33:32 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=17!
Jun 7 02:33:32 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=18!
Jun 7 02:33:32 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=19!
Jun 7 02:33:33 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=20!
Jun 7 02:33:33 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=21!
Jun 7 02:33:33 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=22!
Jun 7 02:33:33 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=23!
Jun 7 02:33:33 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=24!
Jun 7 02:33:33 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=25!
Jun 7 02:33:33 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=26!
Jun 7 02:33:34 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=27!
Jun 7 02:33:34 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=28!
Jun 7 02:33:34 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=29!
Jun 7 02:33:42 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=30!
Jun 7 02:33:42 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=31!
Jun 7 02:33:42 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=32!
Jun 7 02:33:43 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=33!
Jun 7 02:33:43 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=34!
Jun 7 02:33:43 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=35!
Jun 7 02:33:43 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=36!
Jun 7 02:33:43 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=37!
Jun 7 02:33:43 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=38!
Jun 7 02:33:43 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=39!
Jun 7 02:33:44 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=40!
Jun 7 02:33:44 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=41!
Jun 7 02:33:44 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=42!
Jun 7 02:33:52 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=43!
Jun 7 02:33:52 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=44!
Jun 7 02:33:52 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=45!
Jun 7 02:33:53 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=46!
Jun 7 02:33:53 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=47!
Jun 7 02:33:53 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=48!
Jun 7 02:33:53 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=49!
Jun 7 02:33:53 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=50!
Jun 7 02:33:53 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=51!
Jun 7 02:33:53 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=52!
Jun 7 02:33:54 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=53!
Jun 7 02:33:54 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=54!
Jun 7 02:33:54 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=55!
Jun 7 02:34:02 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=56!
Jun 7 02:34:02 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=57!
Jun 7 02:34:02 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=58!
Jun 7 02:34:03 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=59!
Jun 7 02:34:03 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=60!
Jun 7 02:34:03 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=61!
Jun 7 02:34:03 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=62!
Jun 7 02:34:03 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=63!
Jun 7 02:34:03 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=64!
Jun 7 02:34:03 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=65!
Jun 7 02:34:04 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=66!
Jun 7 02:34:04 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=67!
Jun 7 02:34:04 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=68!
Jun 7 02:34:12 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=69!
Jun 7 02:34:12 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=70!
Jun 7 02:34:13 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=71!
Jun 7 02:34:13 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=72!
Jun 7 02:34:13 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=73!
Jun 7 02:34:13 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=74!
Jun 7 02:34:13 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=75!
Jun 7 02:34:13 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=76!
Jun 7 02:34:13 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=77!
Jun 7 02:34:13 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=78!
Jun 7 02:34:14 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=79!
Jun 7 02:34:14 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=80!
Jun 7 02:34:14 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=81!
Jun 7 02:34:22 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=82!
Jun 7 02:34:22 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=83!
Jun 7 02:34:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=84!
Jun 7 02:34:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=85!
Jun 7 02:34:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=86!
Jun 7 02:34:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=87!
Jun 7 02:34:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=88!
Jun 7 02:34:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=89!
Jun 7 02:34:23 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=90!
Jun 7 02:34:24 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=91!
Jun 7 02:34:24 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=92!
Jun 7 02:34:24 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=93!
Jun 7 02:34:24 arch kernel: Qidx(0), not enough space in MgmtRing, MgmtRingFullCount=94!
Thanks in advance to anyone helping me! I really really want to get Arch going. It's ideal for this laptop, no wasting of disk space, ressource friendly, the temperature doesn't go up as much with less cpu usage I guess..
I've written quite a bit, but hopefully this makes it easier for you to help me! I've included all I thought which could be useful.
Greetings from Germany,
Fenris

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Hello and welcome to the Skype Community.
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Checking for you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
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Typically you have a codec or media resource issue to track down. IE, MTP, region, location, gateway trunk to trunk to call or something in that area.   Bypass UCCX and do the same call without this app... does it happen with a normal call?

Bluetooth dropping after update to 10.6.8

The bluetooth connection between my Nokia BH-908 headsets and my mac mini periodically drops after I upgraded to 10.6.8.   Restarting blued daemon via Bluetooth Explorer does not fix the problem; I have to reboot the computer to restore the connection.   I've tried resetting the System Management Controller (SMC) and I attempted to delete the device and re-pairing it. Neither of those things worked, the headset sill drops periodically.    This is what the kernel logs say when the device drops:
Aug 8 07:01:41 kernel[0]: E:[AppleUSBBluetoothHCIController][BulkOutWriteCompleteHandler] ERROR2: 0xe0004006; sizeRem=00000059; isInactive = 0, suspended = 0
Aug 8 07:01:41 kernel[0]: E:[AppleUSBBluetoothHCIController][SendACLData] Bulk out [ACL] data failed. (error = 0xe000404f )
Aug 8 07:01:42: --- last message repeated 20 times ---
Again, this only started happening after I upgraded to 10.6.8.   Any suggestions for resolving this issue?

It was a good suggestion, but unfortunately that didn't solve the prolem.   Here's the Bluetooth Exploer actions I tried:

Project deleted in iPhoto 11 ver. 9.1.1 After spending three months building a twenty six page Book Project in iPhoto i added a page and later decided to delete the page. I selected the page, pressed the delete key and confirmed the delete dialog box ( i

Project deleted in iPhoto 11 ver. 9.1.1
After spending three months building a twenty six page Book Project in iPhoto i added a page and later decided to delete the page. I selected the page, pressed the delete key and confirmed the delete dialog box ( i didn't read, dummy) by pressing the delete button. The whole project was gone, the undo menu was grayed out and there was nothing in the iPhoto trash about my Book.
Surly I can find this if I knew the path to find the project in a library on a back column I have of my hard drive.. Could anyone help me?

Sorry I'm having a hard time getting this.
If I go to my hard drive BIGMAC>Library>Application Support>iPhoto>the only thing in this folder is Themes.
However, when I "Get Info" it's 580MB for 24,421 items. iPhoto says I have 35,977 photos. I would think the database would be into the GB for this many photos.
If I go to BIGMAC>system>Library>I find nothing about iPhoto
Is the iPhoto file in the Application Support the one I need to replace with my backup?
Thanks so much for your help.
Jack

Can't drag and drop after update

can't drag and drop after update

hi Dustin, maybe with a bit more info someone will be able to help with this:
what Mac OS System version are you using?
what is it you are 'dragging and dropping'? : Is this drag and drop of text in InDesign? Or are you dragging and dropping from the Mac OS (e.g. a file from a folder) into InDesign?
If you are referring to drag and drop from OS into InDesign: I'm thinking this 'might' be a Mac OSX issue. If you look over at https://discussions.apple.com/index.jspa there seem to be plenty of issues with drag and drop across different OS versions.
Next time it stops working whilst you are in InDesign, does it still work in other programs? That is one way of determining if this is caused by InDesign or the operating system. If it is the OS, my guess is that it stops working in other applicaitons as well.
Hope this helps,
Cari
twitter: carijansen
facebook: carijansen.au

Why can't I make any calls on facetime, the call drops after saying connecting.

Why can't I make any calls on facetime, the call drops after saying connecting for a few seconds. I'm using an iphone 5, 32 GB on IOS 6.0.1 over 3G network in Muscat, Oman. Just to be clear, I was able to make facetime call in Muscat about a week ago.

If this user to user forum could not help you with your issue, contact Apple to get your Device serviced or looked at.
http://www.apple.com/contact/

IPod not charging after only 6 months

After only 6 months, my iPod (color display) seems to have stopped taking charges. When plugged into computer, a very faint image appears saying something like "Battery power very low." We brought to an iPod store. They said the battery is fine, and sold us a cord for plugging into wall outlet. We left it charging overnight, but it still doesn't work (it does work while plugged into wall).
Could the battery really be dead after only 6 months?
Does it really cost $80 to have a battery replaced?
Is there really no way to get support from Apple directly to answer questions like these?
Thanks,
Steve

Please note that
Normally, the battery should needs to be replacement around 18 months, yours is 6 months -Hummm.
Where did you buy it? Are you sure it is a brand new one? iPod with colour display have came to market for quite some time.
Try to do a reset and recharge your iPod again.
If still does not work, you can go to Apple shop again, your iPod should covered by 12 months warranty

Profile dropped after 9 stable months

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