Profile manager shows 'new device' instead of device name.

Have just enrolled an iphone into profile manager for - oddly it just isnt showing up as it's proper name and attempts to 'update info' just hang. Our other deivces continue just fine. I can't figure out why this iphone is such a problem. I've restored back to factory iOS in tunes and its still just showign as 'new device'.
Anyone else seen this?
OS X 10.8.2, Server App 2.1.1

I'm having the same issue now with a device that's on the latest iOS (6.1.1)
Symptom:
1. Enroll device, no issue
2. Install Trust Profile and Settings for Everyone, no issue
3. Put user in proper Device Group, those settings never push down. Always show "sending".
Troubleshooting:
1. Completed wiped iPhone and manually installed new OS - same issue
2. Removed user's account from our Apple Server, recreated account, reenrolled device - same issue.
3. Replaced the iPhone hardware - same issue
4. We have tried these steps both on the cellular data connection and on a unrestricted wifi connection - same issue
Woudl really like to get this resolved. Any thoughts would be appreciated.

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