Profile speed dropped by 10mb

Hi, I've had BT Infinity for about a month and a half and it has been running flawlessly at 35mb. That was until yesterday when the speed dropped to 25mb. I ran the BT speedtest and noticed the profile speed has been capped to 25mb.
Is this normal? Is this because they are switching more people on to infinity in my area? Do I need to do anything?
It's not the end of the world as for my purposes, it still runs at a good speed. I'm just confused as to why it would suddenly drop and wondering if it is likely to recover to its old speed.
Thanks in advance.
Solved!
Go to Solution.

Hi and welcome.
" I ran the BT speedtest and noticed the profile speed has been capped to 25mb." This big speed reduction would not be due to "contention" ie lots more people being added to your Infinity cab.
The Dynamic Line Monitoring equipment could improve things... there are some posts mentioning profile gradually increases but I think these are rare.
As your outside the ten day training period.-
Michael (ypt) had a reduced profile and he was able to obtain an improvement by turning off BOTH the modem and router for a few minutes. Upon powering up again this had forced a profile reset/improvement. POST HERE.
Some say there are "best" times of day to do this to get the fastest profile..... might be worth doing a forum search for that info.
Searched and in THIS THREAD Nige wrote " I have found that turning on the modem/ router is best done at midday(or at least between 12 and 2 pm), I seem to get the fastest/largest ip profile at that time".
If your profile doesn't recover you could try requesting a profile reset via the forum mods.... a contact form can be obtained by clicking on their names eg. "Moderation Team Contact: Please fill out this "contact us" form and we'll get back to you as soon as we can!" http://bt.custhelp.com/app/contact_email/c/4951
Example of Dean's help in the solution on this thread http://community.bt.com/t5/BT-Infinity/Engineer-profile-reset-request/m-p/295069#M15091
If it keeps reducing it may indicate a problem with your Openreach Modem example Post HERE.
Good Luck
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

Broadband speed dropped from 10Mb to 250K overnigh...

My broadband speeds have dropped massively overnight and I was wondering if any of the experts on here can give me some guidance on what to try or to do next?
I've been on BT Total Broadband for ages and it was running typically at about 10Mbps according to occasional checks on Speedtest.net since early May when my line was upgraded - previous had been at about 6Mb. However, today I noticed my internet access was sluggish, I tried Speedtest.net again and was shocked to find I was being quoted a download speed of 0.24Mb (upload strangely was higher at 0.38). I then tried Speedtester.bt.com and it says my IP profile is 250Kbps with an actual speed of 159Kbps, so this makes it sound like I'm being throttled down, yet I haven't even come close to any limits. Also it's a bit strange to have it happen so suddenly - everything was working fine last night and the router has been on 24/7 (although I did reset it this morning thinking that maybe this would solve the speed issue - no such luck!)
I'll post the stats from the Speedtest and from my router below (I use a Belkin, not the Homehub in case that makes a difference), but would appreciate some ideas about what might have happened and anything I can do.
---------- Speedtester.bt.com -----------
Download speed achieved during the test was - 159 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1496 Kbps(DOWN-STREAM), 536 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.52:25.06:55.42 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
----------- Router Stats ------------
ADSL
Type          Fast Path
Status        SHOWTIME
                             Downstream   Upstream
Data rate(Kbps)       1496Kb          536Kb
Noise Margin            26                 25
Output power(dBm) 99               196
Attenuation(dB)       38                 16

Hi there I'm also having the same problem unfortunately. A coupe of days ago I was transferring a file from my laptop to my desktop via wireless and it caused my home hub 2 to hang. I had to reboot it a couple of times to get it working again but once it was back up again I found browsing to be really slow. I went on speedtest.net and discovered that I was getting 250k down and about 300k up. I power cycled the home hub a few times and checked all of my microfilters and connections (just to be on the safe side) but it was still slow. I went on the btspeedtest site and it is showing that my ip profile is 250k even though I am connected at 4,500k. I called the bt helpdesk this evening and was told that there looks like there was a problem but that they are showing my ip profile as being 3000k now and that I should check in a few hours on the bt speedtest site again. Well I did and it's still showing as 250k. The details from my hub and the speedtest site are below. Any thoughts and help would be very greatly appreciated.
Best effort test download speed = 219 kbps
Your DSL connection rate is 4576 kbps (down stream), 448 kbps (up stream)
IP Profile for your line is 250 kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.3 dB / 21.0 dB
Line attenuation (Down/Up)
49.0 dB / 31.0 dB
Output power (Down/Up)
18.9 dBm / 11.9 dBm
Connection Information
Line state
Connected
Connection time
0 days, 1:51:21
Downstream
4,576 Kbps
Upstream
448 Kbps

Speed drops- can anyone help me please?

I had a consistent speed of 1 MB when I got Broadband, not marvelous but bearable. In the past year I have had my speed drop, go through the process of the idiots with the scripts even though I have told them the same at least 10 times previously, the speed drops to 0.47 MB, they do all the stuff checks then say there is a line problem and my profile needs redoing. The speed has risen then to 0.7 MB and never again reached 1 MB, but after a few weeks drops to 0.47 again. I am 99% sure that BT are " robbing Peter to pay Paul" in the area, adding more people to a network using old wires and BT with all their billions of profit won’t spend a bit on adding a bit more sophistication. In answer to my question why am I not getting 1MB, I have had replies like “ it happens”, they have tried to sell me the thing where you pay a monthly fee to look at my computer, ( My computer is well protected and cleaned out daily) and they just treat people like we are at fault.
So is there anyone who can help me to bypass the stupid scripted people who treat everyone like idiots and get someone to fix the speed, the stress of going through that performance is just too much for me.
The irony is if I wanted to sign up for BT, the estimated speed available is advertised as 1 MB, are they breaking the trade description?

Thank youu for taking the time to reply, I reset router a few hours ago in case it made a difference, not that it ever does.
As requested here is the info:
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 04:26:11
Downstream
896 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
7.1 dB / 14.0 dB
Line attenuation (Down/Up)
69.2 dB / 31.5 dB
Output power (Down/Up)
1.3 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 8
CRC Errors (Down/Up)
2774 / 131
HEC Errors (Down/Up)
2315 / 16
Error Seconds (Local/Remote)
994 / 130
BT speed test has never worked for me, result from elsewhere:

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Broadband speeds dropped

I'm sorry if this has been posted before but it could of taken a while to find a thread on exactly the same subject as mine
I got BT Broadband, Option 3 last month. When I signed up I was told I could get upto 7.5MB download speeds and for the last month I have been getting speeds of around 5 - 6.9MB which I was very happy about but over the last few days I have seen my speed drop to around 1.7 - 1.9MB and in 1 case as low as 0.7MB.
My phone still works so I don't think there is a problem with my phone line, I don't believe there is a problem with my router but just so you know I have the HomeHub 2.0
. I recently did a speed test on the BT website and it claims I can get upto 8MB which is 0.5 more than a month ago so is it possible that the exchange has had some work done on it and it will just take a few days for things to get back to normal? I would appreciate any help that you could give me

Download speedachieved during the test was - 1313 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 14:08:16
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.6 dB / 25.0 dB
Line attenuation (Down/Up)
14.6 dB / 6.0 dB
Output power (Down/Up)
15.3 dBm / 1.8 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
2126 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
59 / 0
Error Seconds (Local/Remote)
2 / 0

Upgraded from HH3 to HH5 and Speed Dropped Straigh...

Hello All,
I did a very foolish thing earlier in the week. I ordered a Home Hub 5 to replace my Hub 3. I installed it today and immediately the download speed dropped from an average 71megs (+BT WiFi Allowance) to 61megs. I spoke to online support and they basically told me I was only guaranteed about 55meg. Now, I have been getting 71 for more than a year - completely constant. No problems, very little variation. BT Wholesale Speedtest shows my download speed has dropped to 61.00 and my profile is set to 62.28. The slowdown is quite noticable in use. I presume the changeover has caused my line to be re-profiled which, naively, I didn't expect to happen as I was only changing the hub. My hub stats are shown below. Any help would be most appreciated. I have to say though that I should have followed the expression 'If it ain't broke don't fix it' and left things well alone!
Best wishes and kind regards,
Roy Bennett
1. Product name:
BT Home Hub
2. Serial number:
xxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 23:27:55
6. Data rate:
20000 / 64340
7. Maximum data rate:
22363 / 74404
8. Noise margin:
6.4 / 6.6
9. Line attenuation:
0.0 / 18.0
10. Signal attenuation:
0.0 / 18.0
11. Data sent/received:
162.8 MB / 1.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

I have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
I told him that my HH5 drops out and is very unstable and I should get 75meg but was fluctuation between 6 and 32meg on wi fi.I told him I hve reverted back to my old Huib 3 and Router setrup and both him and an engineer that visited me said that ws a good move. He told me to do the following:
Go into the hub and change the channel to 11
turn all media off that was connecting to the wi fi, from mobiles to laptops and iPads and even the Youview box
unplug the Router then the HH3 and leave off
he then resent the line to clear as he said "static/cache on the line and anything holding memory"
a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
turn the HH3 back on and wiait for the 3 blue lights
fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded. Watch this spce for update
Phew!

BT Infinity speed dropped from 77mb to 64mb

Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thanks

can you post the estimates from the dslchecker
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

Internet speed dropped from 2Mbps to 135Kbps for p...

Hi,
Until last week i had 2Mbps internet which was fine and stable, then it suddenly dropped to 135K.
I did not change anything on my network to caus this
I have tried a different router/cables/microfilters and virus checked with avira and malwarebytes none of which did anything so i am convinced it is an external problem.
I called india who reckoned i had 6Meg available.
Please can you find out if anything has changed somewhere else in your network or with my account that would cause this.
here is the speedtest results
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6624 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
here are my routers details
tatus
System Date and Time
LAN Settings
Date/Time
October 5 2011 , 8 : 10 : 41
LAN MAC Address
00:11:502:06:81
IP Address
192.168.2.1
Version Info
Subnet Mask
255.255.255.0
Runtime Code version
F5D7633-4Av1_UK_1.00.009
DHCP Server
Enabled
Boot Code Version
1.0.37-5.15
Hardware Version
V1.0J3
WLAN Settings
ADSL Modem Code Version
A2pB015c6
Wireless Function
Enabled
Serial Num
168-168-16888
WLAN MAC Address
00:11:501D:B7
Mode
125 High-Speed Mode
Features
SSID
coelodonta
Firewall
Enabled
ESSID Broadcast
Enabled
NAT
Enabled
Channel
11
UPnP
Disabled
Security
WPA-PSK
ADSL
Internet Settings
Type
Interleave
WAN IP
86.139.117.131
Status
No Defect
Default Gateway
217.32.91.140
Downstream
Upstream
Primary DNS Server
217.32.171.22
Data rate
6624
448
Secondary DNS Server
194.74.65.68
Noise margin
14.8
28.0
Output power
19.8
12.4
Attenuation
31.5
18.5
Solved!
Go to Solution.

Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub.
Some exchanges are now using a new profiling system that gives 88.2% of your connection speed the profile change on these exchanges is immediate at the new connection speed all you can do is wait while the exchange equipment restores your profile
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Big speed drop!!

Hey, ive had BT Infinity for just over a month now, pay for upto 76mb, it started off fine, but the speed over the last 2/3 weeks it has intervals of serious drop in speed, these can last upto a day or 2! This happened again to me yesterday the download speed dropped during the evening and by the night it was below 1mb, during the next day it went up to 15mb but now again during the night its dropped below 1mb as the result below shows.
im quite experienced with Internet etc, so done all the basic tests etc restarted router, pc, disconnected all wireless devices but still having this problem?!
i also live within a stones throw of the exchange so that isnt the problem either!
If anyone else has this problem or know any solutions they will be much appreciated
Thanks
1. Best Effort Test: -provides background information.
Download Speed
0.48 Mbps
0 Mbps
70.37 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.48 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-70.37 Mbps .
Additional Information:
IP Profile for your line is - 70.37 Mbps
2. Upstream Test: -provides background information.
Upload Speed
16.07 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 16.07Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42948500
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:19:09
6. Data rate:
19999 / 72599
7. Maximum data rate:
24083 / 72692
8. Noise margin:
15.2 / 6.5
9. Line attenuation:
0.0 / 13.9
10. Signal attenuation:
0.0 / 13.9
11. Data sent/received:
32.2 MB / 21.7 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-H8PS
15. 2.4 GHz Wireless connections:
Disabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTHub5-H8PS
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
c8:91:f9:38:9e:c4
56. Software variant:
57. Boot loader:
Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 5 ms 6 ms 217.41.216.69
5 6 ms 6 ms 6 ms host109-159-245-130.range109-159.btcentralplus.c
om [109.159.245.130]
6 6 ms 6 ms 6 ms 213.120.162.71
7 * 7 ms 6 ms 31.55.165.109
8 6 ms 5 ms 5 ms acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.25
0.230]
9 13 ms 15 ms 16 ms core2-te0-13-0-15.ealing.ukcore.bt.net [109.159.
250.162]
10 13 ms 13 ms 13 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.227]
11 28 ms 26 ms 12 ms 194.74.65.42
12 * * * Request timed out.
13 * 15 ms 16 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
14 14 ms 14 ms 15 ms 132.185.255.165
15 14 ms 14 ms 13 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

As you can see on the stats you have posted, your IP profile is 70.37Mbps the data rate for your line is 72.59Mbps and your max data rate is 72.69Mbps with the noise margin at 6.5. This would indicate no problem with your actual connection.
Have you tried a speed test with your PC turned off/disconnected from the network. It could be something running on it that is slowing your network down.

Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

After installed Home Hub 5 my wireless speed drop ...

Hi there.....
I wonder if anyone can help me with this. I got my Home Hub 5 today to replaced my Home hub 3. Once I installed the home hub 5 all my wireless device has dropped to 10mb!
I don"t know what else can I do coz I tried resetting the home hub 5 and change all the setting on the home hub 5 but still only give me 10mb!
Can anyone please help
Kit Kat
Solved!
Go to Solution.

Hi there.............
I have solved the problem why the speed has dropped down to 10 mb on wireless device!
For anyone in the future that upgrade to the home Hub 5 I will like to mention the reason so they know what to do:
Once you installed the home hub 5 , turn it on and add wireless device to it . When you open the browser on your wireless device Bt home hub will pop up the ' parental guide ' page for you to set up . You can set it up or click do not want it then it's will go back to the main web page !
Because some of us who use apple device such as iphone don't use the browers and use the apps so didn't know that .
So once you went through the parental guide page your bt speed on your device will went back to full speed !! All my wireless device went back to normal around 50 mb !!
I hope the above statement will help who ever going to upgrade to home hub 5 soon and will notice why the speed drop so much and what is the reason for it and don't need to mess around with your home hub channel coz just the simple parental guide set up page need to finish the setting !'
Kit kat

Broadband speed drops from 4mb to less than 0.5mb ...

Hello forum readers,
I am having speed problems since early December where during the day time my download speed is 4mb. However, after 7:30pm the speed then drops very quickly to below 0.5mb. I did a speed test just now and it is:
Download speedachieved during the test was - 268 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
I have tried calling India technical support, all I got was "we are looking into the problem" over the weeks. Very frustrating as it is so difficult to understand them. They keep giving me excuses as to the causes. Today I am told there is a problem with the exchange. I asked when can this be fixed by, the response was they are not going to fix it as the equipment is very expensive to replace.
I am so frustrate by all their so uncaring attitude that I have obtained a MAC code tonight. Will a different provider be any different if the problem is with the exchange?
Has any forum readers experience this speed dropping problem? I can understand if the speed drops due to higher demands in the evening, but with this slow speed it is impossible to use the internet for anything meaningful as a web page took over 40 seconds to load.
I am on the unlimited Option 3, and my exchange is Poplar, London.
Is there a BT moderator on this forum who can help me resolve this speed problem please?
Thanks.

Hello peeps,
An update on my slow down boardband connection...
I have reported the problem to "No Help Indian Technical Support" since 11 December, still no resolution!
I was told to wait until the end of February as work on the exchange may take place to increase capacity. Nobody called to update me on what is happening since my last post. Called Indian support for an update (17 March) only to be told my case was closed and problem resolved on the 28 February!
Then I asked to speak to a supervisor and the guy literally cut me off. All I wanted to ask was why they think the problem was resolved when I am still getting the same slow down every evening. I tried calling them again, but useless idiots who would make you answer their scripts again, but still they can't give me an update or what are they going to do about the problem.
I am at a loss in how to obtain an update from them. I am sure many of you who have the experience of calling Indian will end up with frustrations. They will try their best to ignore you especially with questions they have not a clue in answering. Every time they say they will call back, but no they don't.
Why is BT technical support be handled by such non-technical idiots? The minute they have ran of scripts to follow then you are speaking to a blank wall.
Anyone here know of a complaint number I can call or email?
Thanks.

Infinity speed dropped

does anybody know why my actual speed is far less than when i first had infinity installed.i have rang several times and spoken to an advisor but am non the wiser.for the first few months i was on 18mb download as i was estimated (slow area),then for months since i am now on 10mb.after phone calls and resets it goes back up again for a few hours then just drops right down again.advisers never give me an explanaition.im pretty sick of paying all this money for unlimited infinity when my speeds dropped so much,was quite happy with 18 download

As usual, visiting this site is a waste of time. 'Connect via ethernet cable' to do a test. Oh, yes, I'll just send my new tablet back and ask for something put on the market in the 20th century so that I can check my rubbish BT Infinity connection.
My BT Infinity connection is rubbish. It was always awful, but now it's rubbish. If I do a series of speed tests using Speedtest.net seconds, minutes, hours or days apart, the results are all over the place. One moment I can get 6mbps (which is good for me), then it is 0.6, then 20, then 8, and maybe once a day I can stubble upon a 36 or 48. (Once, it was over 50.)
It is not possible to watch TV on my computer, as it stops to wait or stream for 5 seconds out of every 15 seconds of broadcast. That's unusable.
The switch from awful to rubbish coincided with my phone connection going off for a day (broadband was still on). The phone came back, then went off again, then came back. The line is so noisy at times that I have to terminate calls, and I am told that sometimes dialing my number results in nothing happening at all.
I have already wasted a couple of hours mucking about on BT sites, clicking that and clicking that, and anything that purports to do any sort of test comes back saying all is well. Well, well it isn't.
And now that I have no site hosting option at BT I have no reason to stay with BT.
I'll keep a record of my speeds, refuse to pay for a service I am not getting, demand a refund (talk to the legal department: they just love to talk about contracts and consumer law and all that sexy stuff), then go to another provider.
UNLESS, a BT modertator reads this, decides that BT should really provide a decent service to the people who pay for it, and put my so-called Infinity service to a speed that is over 50mbps 9 out of every 10 times I check it, never dropping below, let's say, 20. That would be satisfactory.
By the way, when I was on my previous tarrif, BT told me that I would make a saving switching to Infinity. My bills are almost double what they were.

Constant speed dropping

Okay so British telacom are saying my broadband is fine and running fine dispate BB speed dropping i was getting 6-7 meg now im getting 3meg which is a totle joke
heres the BB stats below
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:43:44
Downstream:
3.336 Mbps
Upstream:
1016 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.0 dB / 6.4 dB
Line attenuation (Down/Up):
44.4 dB / 27.2 dB
Output power (Down/Up):
18.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
481 / 66
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
849 / 88
Error Seconds (Local/Remote):
4493 / 21

FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
4642 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4642 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5735 Kbps(DOWN-STREAM), 999 Kbps(UP-STREAM)
IP Profile for your line is - 5059 Kbps
2. Upstream Test: -provides background information.
Upload Speed
828 Kbps
0 Kbps
999 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 828 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 999 Kbps

Profile speed dropped by 10mb

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