Program crashes without error message when opening a database

One of our users is experiencing an issue with Discoverer Desktop whereby the program crashes with no error message when he attempts to open a database from a local or network drive. If he logs in to Windows as himself, and runs Discoverer as himself, the program crashes under any Discoverer login; if I log in to Windows using an admin account, and run the program under the same context, the same issue occurs; however, if I log in to Windows as the user and run the program under the context of admin, the error does not occur under any Discoverer login.
I've tried removing and reinstalling the program but this has not alleviated the issue. The program version is 10.1.2.55 running on Windows XP SP3. If there are any other relevant details required to diagnose the issue I will gladly provide them. Could someone please help me resolve this?
Edited by: 805312 on Oct 27, 2010 6:25 AM

Welcome to the forums !
Has this ever worked ? Pl see if MOS Doc 197716.1 (Running Discoverer Desktop on Windows 2000 Or Later Releases As a Restricted User Fails With "Failed to update the system registry. Please try using REGEDIT.") can help.
One option might be to install Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to identify the cause of the issue.
HTH
Srini

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