Program is freezing.  can't get past downloading photos.  What do I do?

I have PhotoShop Elements 7 and recently the program started freezing as soon as the photos are downloaded.  Can't get past the download.  Thumbnails come up and the timer turns and that's it.  computer freezes and it has to be turned off.  Can someone tell me what to do?
Thank you.
DWilder

Operating system?
What are the exact steps you're doing, what do you see, and are there any error messages?
Did it ever work?
Ken

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