Program Monitor Freezing Every 10 Minutes (Fixed by Force-Quitting - Relaunch)
When editing in Premiere Pro, everything is fine and responsive for about 10 minutes, then, while previewing my timeline, my program monitor will freeze randomly causing me to stop, save my work, force quit Premiere then re-open to continue editing.
Anyone have a similar issue? I'm thinking it's GPU related, but I've tried switching hardware acceleration off and the issue persists. Very frustrating.
Running a timeline with a mixture of footage - GoPro H264, FS700 MTS, Canon H264 and some ProRes.
2009 Mac Pro with Yosemite and GeFore GTX 680 4GB, 24GB RAM.
In addition, occasionally when playing the timeline, the video will continue not allowing me to stop. Audio and video will continue, I'll get the beach ball cursor and I'll have to force quit Premiere.
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SO I did some more digging around and read ATI cards seem to overheat easily. I knew the fan was working, but after closer inspection I realised there was ALOT of built up dust on the card and clogging the fan and airflow. Blew it out with alot of compressed air, stuck it back in the Mac and BAM...no black screens. I tested it by streaming 6 video sources...doing 2 screen captures at once as well as watching a HD movie in fullscreen. Did all this for 30 minutes and no crashes. I also downloaded an app to monitor the temps inside the computer and the expansion bay stays at 41 degrees. No clue what it was before but obviously it was hotter than that. So my problem is solved! Funny that 10.7.5 made the card work harder. I wonder if its off loading some CPU stuff to the GPU for processing more than 10.7.4 so its just working a bit harder and so it heats up faster.... -
Essentially, while editing SD footage, on the Premiere Pro CS5 timeline, in a SD 720 x 480 resolution project, the Program Monitor image freezes.
It does not seem to matter what I am doing such a playback, adding a transition, color correction, shortening the length of a clip, or cropping an image. It makes no difference. The Program Monitor just freezes.This happens twice in every hour or so of editing. There does not seem to be a timing variable to this problem, or it is not consistent.
The timeline is still useable and the audio continues playing, the mouse moves, I can access clips on the Source Monitor and play them. Nothing else changes. I can change the playback resolution or make any other monitor changes, although they do not show up since the image at the time of the freeze stays in the monitor. Refreshing does not work. Restarting the program does not work. All changes since the last freeze can be saved since the Save function still works. I just cannot edit and the only way that I can proceed is to reboot the computer.
Adobe Service has escalated this case #182091487, back and forth for almost two months. This is putting a crimp in my production schedule.
This happens sporadically, although on one occasion, I was actually able to demostrate the freeze to Adobe Service while they were on line.
I currently edit on an MSI GT660R laptop
• Intel® Core™ i7-740QM Processor
• Genuine Windows® 7 Home Premium 64bit
• 15.6" TFT-LCD Display (LED Backlight)
• NVIDIA® GeForce® GTX 285M 3D Discrete Graphics Card (DDR3 1GB VRAM)
• 6GB (2GB x 3) DDR3 1066 MHz System Memory
• 1TB (500x2) 7200RPM Hard Drive
• 802.11 b/g/ n Wireless LAN with Bluetooth
• Dynaudio Premium Sound Speakers
• Dual SATA Hard Drive with Raid 0
• Accelerated CPU+ GPU performance with MSI TDE Technology
• MSI Cooler Boost Technology
• USB 3.0 for high speed data transfer
• Blu-Ray Optical Drive
• Built-in 720p HD webcam
• HDMI (High-Definition Multimedia Interface) output
I want my CS3 back.Screen saver is (NONE) so probably not a factor
My laptop is used for editing while travelling. They would not let me carry
my desktop on the the plane. Complained that the three monitors took up too
much space.
Do not really have much stacked up on the timeline. Mostly one, sometimes
two and on the odd occasion, a third track for perhaps a title or PIP.
However, I am using colour correction via Auto levels and ProDad's Mercalli
2.0 stabilizer (incredible plug-in). Never have Red or Yellow bars over the
footage on the timeline without applying these effects. Mercury engine has
really helped with that issue.
When my 'Program' monitor freezes up, I am still able to save, playback
(audio only) the timeline, and even play clips on the source monitor. It has
been suggested that I reduce the Program monitor playback resolution. I will
experiment with that.
I will also follow your suggestion and render more often when these Red
/Yellow bars do appear. I appreciate the suggestions.
Wayne -
Hi, I just switched over to premiere CC and have been having trouble with the program monitor freezing up. I am editing R3D files 5k and therefore have the playback quality set to 1/8. But every time I'm trying to scale up the picture, the monitor freezes completely. Everything else works, but i have to restart premiere to get any picture back on the program monitor. Is there any setting i could change to prevent this? Answers are appreciated!
- Espenmy computer configuration details are:
-Its a MAC
-processor: 2.6 Ghz Intel core i7
-memory 8 GB 1600 Mhz DDR3
in the project settings:
-renderer: Mercury playback engine GPU acceleration (openCL)
-diplayformat: Timecode
And I'm have set the scratch disks to an external HD using USB3, could this maybe be a problem?
The strange thing is that everything worked when I Used the Premiere cs6 before i switched to premiere pro CC.
Thanks for the reply Rameez! -
Premiere program monitor freezes
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Steve -
Macbook pro ( 13" mid 2009 ) keeps freezing every few minutes since downloading mavericks
Ever since downloading osx Mavericks , my mac book keeps on crashing every few minutes. Doesn't matter what application I am using, system hangs every few minutes. I have been looking at Activity monitor closely. Following programs end up using a lot of CPU and hang a lot:
SystemUIServer ( not responding -- several times )
Google Chrome ( not responding -- several times )
Google Chrome Helper ( not responding -- several times )
PepperFlashPlayer ( not responding -- several times )
Windows Server ( not crashing -- but using a lot of CPU resources - remains at top 5 CPU usage tasks. )
Looking at Console app .. following programs cause a lot of crashes: ( Console itself was not responding several times I was looking at it )
systemstatsd
GoogleChromeHelper
I also ran EtreCheck program .. here is the output:
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
8 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
Startup Items:
ChmodBPF - Path: /Library/StartupItems/ChmodBPF
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 12:48:1
Disk Information:
FUJITSU MJA2160BH FFS G1 disk0 : (160.04 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 159.18 GB (116.26 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-868
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
[failed] com.apple.systemstatsd.plist
Problem System Launch Agents:
Launch Daemons:
[loaded] com.anchorfree.ajaxserver.plist
[loaded] com.fitbit.galileod.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] org.macosforge.xquartz.privileged_startx.plist
Launch Agents:
[loaded] com.google.keystone.agent.plist
[loaded] org.macosforge.xquartz.startx.plist
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
[failed] com.apple.CSConfigDotMacCert-sukhi_rs@me.com-SharedServices.Agent.plist
User Login Items:
iTunesHelper
iTunesHelper
Google Drive
3rd Party Preference Panes:
None
Internet Plug-ins:
AdobePDFViewer.plugin
Default Browser.plugin
DirectorShockwave.plugin
DivXBrowserPlugin.plugin
EPPEX Plugin.plugin
Flip4Mac WMV Plugin.plugin
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
npgtpo3dautoplugin.plugin
o1dbrowserplugin.plugin
PDF Browser Plugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
User Internet Plug-ins:
Bad Fonts:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
5% WindowServer
2% EtreCheck
1% Google Chrome
1% hidd
1% Activity Monitor
0% fontd
0% sysmond
0% notifyd
0% ocspd
0% imagent
Top Processes by Memory:
123 MB softwareupdated
115 MB Google Chrome
106 MB com.apple.IconServicesAgent
82 MB mds_stores
61 MB Activity Monitor
49 MB mds
49 MB Finder
41 MB WindowServer
33 MB Dock
33 MB Google Chrome Helper
Virtual Memory Statistics:
4.87 GB Free RAM
1.50 GB Active RAM
673 MB Inactive RAM
738 MB Wired RAM
1.42 GB Page-ins
0 B Page-outs
Is there anything else you would like me to post?ChmodBPF - Path: /Library/StartupItems/ChmodBPF
StartupItems can slow your Mac down.
Go to HD > Library > StartuItems
Remove this: ChmodBPF
Restart your Mac.
If it's still slow, open System Preferences > Users & Groups > Login items
Remove Google Drive. (iTunes Helper should not be a problem)
Restart your Mac. -
MacBook Pro freezes every 15 minutes after Mavericks upgrade
After upgrading to OS X 10.9.3 my computer freezes every 15 or so minutes in the middle of working. The keyboard and touch pad stop working and the mouse curser disappears. I'm using Ableton audio software and the audio will continue playing and looping normally but I loose any control to stop the audio or the program and I can not switch windows or even control volume. The only way to stop it is to hold down the power button and reboot. When restarting I tried pressing the command option +P +R through 3 whole sequences and still once I begin working again it freezes again. This has never happened in the 5 or so years of owning this computer and everything worked great while using lion. Only after installing the new upgrade of OSX did it start to do this. Any help would be appreciated. I live far away from any Mac store or Genius Bar.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Premiere Elements 13 (demo) freezes every 5 minutes...
I'm currently looking for a new photo editor, so I'm trying the elements 13 demo and so far I start to like the program (except why is there no option to fill your texts with gradients? what's so damn hard about that?) But this program freezes every freaking time within 5 minutes.
I'm using the Elements 13 editor in expert mode, the program creates ~50% CPU load and that's it, I can't do anything...
system:
windows 7 x64
core2duo e8400
4 GB RAM
AMD HD 7850The recommended forum post didn't work out. What appears to have worked, at least to this point, is the following:
Boot into OS X Recovery (restart your Mac and hold down the Command and R keys at startup).
Open Disk Utility and select your primary volume.
Click Verify Disk and if prompted, click Repair Disk.
Click Verify Disk Permissions and if prompted, click Repair Disk Permissions.
Exit and restart.
Premiere Elements 13 should function normally.
In my case I ran both Repair Disk and Repair Disk Permissions. It's been about 3-4 days after applying this and PE 13 no longer randomly crashes. -
It's just random, about every five minutes everything just freezes. It's not my computer, just the browser. I get the (not responding) in the upper left corner of the browser. I have to keep waiting about a full minute for the browser to resume. This only started happening after I downloaded Firefox 7
Did you give it a try to be sure that that isn't at least part of the problem?
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
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