Program will not close

Need help I have one program that I cannot get to close and I have one website that will not close. Can someone tell me what to do, please? Thanks!

Hey berthatx,
Thanks for the question. I understand that you are experiencing issues with a few applications on your MacBook Pro. Let’s try to force quit these:
OS X: How to quit an unresponsive application using Force Quit
http://support.apple.com/kb/HT3411
Thanks,
Matt M.

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The program will not close properly unless I turn off the computer.

The program will not close properly. If I close it and then try to restart it I get a message saying that Firefox is already running.

Even under normal circumstances it takes a few seconds after exiting Firefox before you can launch Firefox again successfully.
But you're right, sometimes a zombie Firefox process lives on, consuming CPU cycles and memory long after all the user interface for it has disappeared. The zombie Firefox process blocks the launch of new ones. It's annoying, but there is a lighter-weight work-around than rebooting. If you key Del while holding down Ctrl and Alt (the old three-finger DOS reboot), either the Windows Task manager will pop up immediately or you can select it from a list of options. In the Windows Task Manager's Processes tab, you should be able to find "firefox.exe" in the Image Name column. (Left-clicking the Image Name column will sort the names alphabetically, and then you can scroll up or down looking for "f".) Left-click on that "firefox.exe" and then left-click the "End Process" box. A warning box should then pop up, asking if you're really sure you want to terminate the process. Answer Yes. Then wait a few seconds for disk activity to die down. Then re-launch Firefox as you would normally.

Firefox will not close, will not open multiple browsers

In Firefox this question "ask this" dialog box in chinese: Program will not close properly, must "end Process" in tsk mgr. Will not open multiple browsers. Started after downloading "Java" update.
== This happened ==
Every time Firefox opened
== This morning ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; WWTClient2)

See http://kb.mozillazine.org/Firefox_hangs and [[Firefox hangs]] (Hang at exit)

Mail won't display the viewer window, and it will not close (force quit does not show in menu bar). Can't shut down to reboot because the open mail program prevents it. Any advice?

Mail does not show the viewer window even when new viewer window is cliced. I tried to close mail and reopen, but it will not close, and force quit option does not appear in window bar. I tried to shut down the computer and reboot, but it cannot close because of open mail program it says. Help!

Many thanks. Once I was able to close mail, it reopened and behaved quite normally. Thank you. I'll remember the option quit for force quite!

Adobe 10.1.7 will not close in task manager after you exit the program. High cpu

Hello,
Updated to 10.1.7 and noticed that when you close the program an instance of acrobat stays open in task manager with high 50%+ cpu usage. Will not close at all unless you end task. if you open adobe again a new instance opens again consuming more cpu and cripples the machine with high cpu. This is on win 8 64bit machine. Had the previous release 10.1.6 working for some time on the same machine with no issues.
Thank you in advance

Identical issue with Acrobat XI Pro on Windows 8 Pro 64 bit. After viewing PDF file, upon closing Acrobat, a new Background Process starts called Adobe Acrobat (32 bit) uses 18% of cpu. I have left run for three to four hours and does not close. If I open another PDF file and then close, a second Background Process of Adobe Acrobat (32 bit) start, also using 18% of cpu. I was able to open a third PDF file and upon closing a third Background Process of Adobe Acrobat (32 bit) start, also using 18% of cpu. I did not try more. All three consume over 50% of processor and after an hour does not close. Fan and cpu begin to run hot so I manual End Task. I tried Repair Acrobat Installation command, did not fix. After searching forum used the Adobe Reader and Acrobat Cleaner Tool (http://labs.adobe.com/downloads/acrobatcleaner.html) to uninstall. Then downloaded Acrobat XI Pro from My Adobe account login. Reinstalled software. Issue gone, could not replicate even after several hours of trying. Then Checked for Updates. After updates installed, loaded and brought to version 11.0.3, problem returned as before. I have PDF files on both local drive and NAS, been able to recreate issue on both. In a PDF intensive environment, I was having to leave the task manager up and occasionally stop Background Process of Adobe Acrobat (32 bit) so as to keep processor usage and fan speed down, thanks to Goateye01 for the suggestion, I now leave Acrobat open and close the files, this way the background process hang does not occur. Additional Note, only able to create issue with standalone application, issue does not occur when in IE10 and viewing PDF files. Hopefully a fix or helpful guidance coming soon?
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On my canon powershot A3300IS the lense is stuck in the extended position and will not close

I have a canon powershot A3300 IS the lense is stuck in the extended position and will not close. How can I fix this myself?

Forneypamela,
Please remove the battery from the camera for a few minutes. Then, put the battery back in the camera and power it on again. If the lens is still stuck in the extended position, the camera is going to need service. I apologize for any inconvenience this may cause.
To start your repair process, you'll need to complete a Repair Request on our website.
If the camera is more than a year old, you may participate in the Canon Loyalty Program instead. The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping. The unit offered through this program carries a 90 day warranty. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.
If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with online support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.
If this is a time sensitive-matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Sent long message 4s now message program will not open. Tries to load but returns to the home screen after a while

Sent long message 4s now message program will not open. Tries to load but returns to the home screen after a while. How can I open my messages?

close all backgrounded apps, and then try,if it crashes again then do a reset all settings

Tabs will not close when hitting the "X" in the tab.

Several times a day I will notice that when I close a tab that the tab remains open, but turns into an "(Untitled)" tab, which will not close. I then have to restart my Firefox browser. This has only occurred after the installation of your new version, 3.6.6.
== This happened ==
A few times a week
== immediatly after installating the most recent Firefox version 3.6.6

hi refer to
* [https://bugzilla.mozilla.org/show_bug.cgi?id=899011
Bug 899011 - Firefox Nightly 25.0a1 (2013-07-28) - Can't close any tab with the explorer shell replacement bbLean installed ]
remove the application bblean and try again, that program is not in active development anyways (last activity on the sourceforge page, 2009)

Third party software will not close without a soft reset.

I have a few third party software utilities/games that do not want to close without a soft reset, some show a white screen and others just will not close. Should I uninstalll these and reinstall them? My grandson has the same utilities on his Treo 650 without these problems. My phone is the Treo 700p.
Post relates to: Treo 700p (Verizon)

I would try uninstalling and reinstalling the software. If this does not work, you may want to check if there are updates or newer versions of this program and be sure to check the compatibility.
I hope this helps,
-Pat

I just upgraded to OS 10.8.4 last night and my Office 2011 programs will not work.

I just upgraded my MacBook Pro (early 2011) to OS 10.8.4 last night and my Office for Mac 2011 programs will not work. To test in safe mode, I shut down my computer, restarted in safe mode to see if I could open any of my word or excel documents, which I was able to do. I restarted, and tried opening an office document (word and excel), which did not work. Does anyone have a solution to this? I cannot revert back to OS 10.8.3 because I did not use Time Machine. Any help will be appreciated.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open. Post the contents of that window, if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; sudo defaults read com.apple.loginwindow LoginHook; } | open -f -a TextEdit
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}' | open -f -a TextEdit
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null | open -f -a TextEdit
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

Will not close

When I publish my captivate2 program to LMS and then run the
program it will not close after I complete the last slide (which is
the summary of the test score). Does anyone have an idea where I
made a listake?
David

Did you set the "Project end" option (in the Project
preferences) to "Close project"? This will close the window if it's
at all possible to do so (for example, I don't think Firefox allows
windows to be closed programmatically).
Also, sometimes you must configure the "close window at end"
behavior in the LMS, so if the above doesn't work you might try
looking in the course properties in the LMS for such an
option.

Adobe flash 11.01.152 is crashing and firefox will not close properly

when I go to a site such as Castle Empire Adobe Flash crashes and hangs up fire fox then eventually will report the crash. When I close firefox then try to open it again I get an error message of firefox still running. This does not show in task manager as an Application running but does as a process. I have to stop the firefox.exe*32 before I can open firefox again.
I'm running Windows 7 and have all the latest updates.

It is not generally advised to install software in Windows Safe Mode. Only a small subset of the Windows operating system is loaded in Safe Mode. Some software will not install at all in Safe Mode. Some users installing software in Safe Mode have ended up with problems "down the road".
If you can not install software in regular Windows mode, that '''''may''''' indicate a problem with your Windows installation which needs to be investigated, sometimes by a professional.
You may sometimes be advised to un-install in Windows Safe Mode when a program will not otherwise un-install, but the un-install is not as complete.
(edited by SafeBrowser to present in more general terms)

What is the problem with the latest update of Firefox - 30. I have tried the update 4 times (Win 7 Pro ) Program will not start under conditions?

That's it.
After update the program will not run. No matter which method I choose. I.E. Run as administrator. Double click.
I tried starting multiple windows but when each one get to a few 2000 mbs showing in Taskmaster they re-treat and close down??
Uninstall and re-install the old version and everything is hunky dory?
Well apart from informing me that there is an update available.
Many thanks :)

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Adobe bridge cc is not working on my mac snow leopard version 10.6.8. In other words the program will not open all other programs work fine

Adobe bridge cc is not working on my mac snow leopard version 10.6.8. In other words the program will not open, but all other programs i have been able to open just fine

Moving this discussion to the Bridge General Discussion forum.

The first tab will not close, and often does not load all of a page.

When I open firefox, the first tab always has 'search bookmarks and history' in the address bar, instead of the url of my homepage, and it will not close.

While trying to figure out a solution, I removed my themes and I closed the tabs I could, then clicked on the new tab button, doing so changed my original tab into an (Untitled) tab and created a new (Untitled) tab. I then found I couldn't close either tab, I clicked on new tab again, got a third (Untitled) tab, which again I couldn't close. I then closed Firefox choosing not to save. This appears to have fixed the problem; however I do not know which of the above action(s) resolved it.

Program will not close

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