Program window plays back at 100% scale

Latest everything, CC Nvidia drivers. 
Playing a clip from the time line and clip is scaled down by 37%, the playback changes to 100% scale. Shows 37% when stopped.
Playing back at 1/2 resolution rather than full fixes it.
Turning off GPU accel in Project settings fixes it.
What am I missing?
Doing the same for me on two different computers with two different Nvidia cards, so doesn't seem to be something specific to one computer.

Just got off a chat with a different support guy.  He confirmed exactly what I was experiencing and I could also tell from the Teamviewer session he was obviously repeating the issue to show someone else!.  His final comment was since it is ProRes they do not support ProRes on Windows. When I asked if he could report it as a bug, he said he could not since they do not support ProRes.   Totally disappointed with their stand on this.
I have attached the transcript of the chat.  I can't really attach even a small clip as it is a recording we did for one of our customers so cannot share it.  I just would like to see if there is another path into Adobe as it is clear the support guys have clear instructions on how to deal with anything remotely to do with ProRes.
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Oct 29, 2014 8:32:11 AM EST
Chat end time
Oct 29, 2014 9:07:48 AM EST
Duration (actual chatting time)
00:35:36
Operator
Kulpreet
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Kulpreet.
Kulpreet: Hello. Welcome to Adobe Technical Support.
Kulpreet: Please allow me a moment while I look into your account & verify the details.
Derek Anderson: Just have to go check something, back in 5 mins
Kulpreet: ok
Derek Anderson: back
Derek Anderson: I have both CS6 and CC 2014 running so can I just show you
Kulpreet: Problem is coming only on GPU acceleration mode. No such issue on software only mode, am I right?
Derek Anderson: yes. Also no issue if you leave GPU on but change to 1/2 res playback in the monitor window
Kulpreet: How much RAM do you have on your system? Which processor and graphics card are you using?
Derek Anderson: Two machines bothe experiencing the same - one Dual Xeons and a Quadro K4000 the other i7 with Gforce 680
Derek Anderson: 64 GB and 32 gb
Derek Anderson: Just rried on my notebook, i7 Quadrom 3000m I think same issue
Kulpreet: Please allow me to take the remote access of your computer, so that I can troubleshoot further accordingly.
Derek Anderson: sure
Derek Anderson: 692 863 523 pw 2342
Kulpreet: Thank you
Kulpreet: Please show me that issue
Derek Anderson: OK
Derek Anderson: Sorry - I am pretty sure that CS6 was working even with GPU on with my other computer
Kulpreet: Hold on
Kulpreet: I am sorry Derek but I think you need to work on software only mode.
Derek Anderson: For now...... Will this be logged as some kind of bug?
Kulpreet: No, because Prores is supported only and only on Mac. It is not supported on Windows.
Derek Anderson: I checked on my notebook. GPU on CS6 did not experience thsi with teh same clip. But CC does
Kulpreet: Even if there is any issue on Win, it can't be logged as bug.
Kulpreet: Because it is not designed for Prores on Win.
Derek Anderson: Bit of a cop out, that is a shame. All your advertizing doesn't make this clear you know
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Kulpreet: Prores is the codec for Apple, so i think its bit obvious.
Derek Anderson: Dissapointed Kulpreet
Kulpreet: I am sorry but it is how the product has been designed.
Derek Anderson: Doesn't explain why it works with softwar and not GPU. Anyway, not going to argue.
Derek Anderson: Thanks
Kulpreet: You are welcome.
Kulpreet: Is there anything else I can help you with?
Derek Anderson: no
Kulpreet: Thank you for using Adobe Connect Chat. Your session has ended. You may now close this window.

Similar Messages

  • FCP X viewer window plays back video with color errors

    I am new to Final Cut X and Final Cut PRo in general. I am doing a project at work where I needed to learn FCPX.
    I figured out a lot pretty fast. But one issue i am having is that all of the clips being played back in the viewer window are being played back with this weird color error. Its happens to movie clips, still photos and titles. See below, This is a screenshot of what it looks like. When I first installed FCP it wasn't doing this but now it started doing it all the time. Its annoying because I can't see the transitions properly, and sometimes video gets out of sync with audio.
    I am running Lion 10.7.1 with a Mac Pro 2 x 2.8ghx Quad Core Xeon. 16GB RAM. Nothing special on the HD's but they are at 7200rpm.
    I tried adjusting prefs for playback quality, I tried transcoding media. However, its doing this to a still frame jpeg as well, which should be giving the machine ay trouble. I feel like my machine should be able to keep up with FCPX.
    EDIT: I also restarted my machine a bunch of times and killed all processes that weren't necessary for the machine to run and for FCP to be working. I also have an NVIDIA GeForce 8800 GT graphics card, which meets the requirements for FCP X.

    I am also seeing the same issue. I have an Eizo Display and if I color correct with the i1 it behaves as above. It has been driving me crazy. If I switch back to standard profile it seems to work but my dislplay is not color calibrated. Is there a fix?

  • Premiere Pro is playing back my sequence at high speed. I do not want this.

    I don't know what keyboard shortcut I must have accidentally hit, but I can't get it to play back at normal speed. I did not speed up any clips, so I'm assuming there's some easy way to disable this speedy playback that I just can't seem to find. Anyone?

    Hi,
    Right click on the clip and choose 'Speed/Duration'
    Check if it is playing back at 100% or something else. The default shortcut would be to press Ctrl+R on Windows and Command+R on Mac.
    Thanks!
    Rameez

  • PP CC not playing back footage from timeline. Playhead moves but program window doesn't update.

    I have an issue that usually comes up a few minutes after using Premiere Pro CC. Everything is fine and then the program window will stop previewing video from the timeline. Nothing else is frozen though. I can still move the playhead in the timeline around and select/highlight clips. But the program window will freeze on a frame and not update when i press play or move the playhead in the timeline. If I quite PP it will close but the icon still shows it as open so I have to "force quit". When I re-open the program it plays fine but the issue eventually comes up in a couple minutes. I'm guessing this has something to do with render issues… I'm using a Macbook Pro bought in early 2011.
    Here are my specs:
    Processor  -- 2.2 GHz Intel Core i7
    Memory -- 16GB 1333 MHz DDR3
    Startup Disk -- my internal Macintosh HD
    OS -- Lion 10.7.5
    Graphics -- AMD Radeon HD 6750M 1024 MB
    Thanks!

    Yes I downloaded PP CC on Decebmer 3rd, 2014. I can do that, would that help? I will google about doing that.
    Ok… googled it… It turns out my graphics card doesn't support OpenCL (or CUDA)… it doesn't show up in the lists here: System requirements | Adobe Premiere Pro
    So I will switch to software only. Do you think that will solve the issue?

  • I have some dts cd's that I want to import into itunes on a windows pc and then play back on my apple tv 3 (i think its 3, about 9 months old) to listen to through my onkyo amp via hdmi as dts, when I play back I just get white noise.

    I have some dts cd's that I want to import into itunes on a windows pc and then play back on my apple tv 3 (i think its 3, about 9 months old) to listen to through my onkyo amp via hdmi as dts, when I play back I just get white noise. I have seen lots of old posts which go on about converting files but am wondering wherher at the current time with the latest versions of itunes and apple tv whether this should by now be a virtual play out of the box solution.
    I have tried connecting my atv to the amp by optical cable but that didnt produce anything better and am assuming that a hdmi cable should be able to reproduce everything an optical cable does.
    Is this something I should be able to achieve without having to recode the files?
    Tracks are imported to itunes as apple lossless, have tried setting the atv audio settings to auto and 16 bit, neither works yet I was told some time ago by an apple rep that the atv shoud be able to handle any type of audio as it just passes it to the amp to decode. I am not stupid but not that technical when it comes to audio and bitrates etc so any explaination would be appreciated.
    Thanks in advance for any help

    Willy, the procdedure you describe works perfectly for AppleTV G1. In fact, I frequently play DTS music discs ripped to my iTunes library as Apple Lossless (ALAC) and synched to the ATV. What happens is that, as far as iTunes and the ATV are concerned, a conventional stereo 16/44 audio file is being played; however my reciever detects the DTS data stream, and instead of outputting static, it decodes the 5.1 channels correctly. This process parallels the way DTS discs were designed to be played back: a conventional CD player is connceted, via digital out, to a DTS-aware reciever/pre-amp and the two channels of static are recognized as 6 channels of DTS-encoded audio.
    However this process will only work if the player (CD, ATV, PC, etc.) sends a "bit-perfect" 16 bit/44.1 khz data stream to the decoding device. In the case of ATV G2 and G3, as has been discussed elsewhere, the unit resmaples all audio - including 16/44 PCM (Redbook CD)  - to 16/48. While this is not a big deal for conventional audio CDs, MP3s, and AAC files, it mangles the fragile DTS datastream and renders it undecodable. The resulting static that you hear is just like the static you would hear if you played a DTS CD on a non-DTS capable system.
    Sadly, I'm not aware of any easy way around this. You could use a program like Foobar (and the DTS plugin) to convert your DTS CDs to 6-ch .wav or .flac file. From there you could transcode the file to AC-3 and then mux it into a video container that ATV supports. You may need add a dummy video track, for iTunes/AppleTV to be ok with the file, though I'm not sure. This may be a lot of work.
    Sorry for the bad news. I wish that the iTunes/ATV ecosystem had better multi-channel audio support.
    Steven

  • Program Monitor - I'm not seeing whole clip when playing back

    I'm real worried!  Having spent days of my life importing video and editing it - and then trying to fix my problem of only seeing a part of the playing-back clip in the program monitor which led me onto your site.  I've spent hours looking at your posts (and indeed Adobe help pages) trying to solve this and clearly (I think!) my original sequence settings have been wrong.  Maybe I can come back to that because I'm really not sure how to set these correctly.  My initial question please, if I complete my editing and then export this file, will I still only see part of the clips in the final version, or will I see the whole of the original movie clip?
    Some information:
    - Windows 7
    - Premiere Pro CS4
    - Program Monitor setting is "Fit"
    - 16:9 aspect ratio
    - PAL (based in the UK)
    - Sony HD camcorder - SR12E
    - 1920 x 1080i HD
    Phew, hope that's enough information for you to 'kick start' me!
    Thank you.
    Regards, Doreen.

    Would you also be able to tell me if the Sequence Preset below is my correct preset for the future.  Thanks.
    - AVCHD
    - 1080i
    - AVCHD 1080i30 60i (Amamorphic)
    Oh, it's like a new language!
    Regards,
    Doreen.

  • 720P 30 H.264 videos stutter when played back on Windows

    720P 30 H.264 videos stutter when played back on Windows
    I have an interesting problem that I am hoping someone can help me with.
    I have several short videos (2-4 minutes) in 1080i HDV that I have edited in FCP. When output to 720P 30 H.264 in Compressor at either 10 or 6 MB they look just drop dead gorgeous when played back on either of my dual processor Macs.
    However when played back on a Windows machine with QuickTime 7, they stutter to the point that playback locks up. This happens on 1.5 GHz to 3.2 GHz P4 class machines with 512 MB to 1 GB of RAM and 64 to 128 MB video cards. On the 3.2 GHz P4, the processor utilization peaks at 100%. The interesting thing is that all of these same Windows machines have no problem playing back 720p 24 trailers at 6 MB.
    Thanks all.

    First a correction. I am using the latest version of FCP – 5.
    Regarding the encoding, I have tried going from native HDV MPEG-2 to H.264 at 720P from 10 to 4 MB at 24, 30 and 29.97. The Mac seems to play everything back very well, but most PCs (the latest IBM T 40 – 43 series laptops) a couple of Dell desk tops (2.6 GHZ with 64 and 128 MB graphic cards) and a 3.2 GHz Shuttle PC with a 128 MB graphic card (that we routinely use to decode four MPEG-4, 4CIF images simultaneously and display on a 42” ED Plasma) choke/stutter to varying degrees with processor utilization hitting 100%.
    So, the real issue here is what is the difference between a 720p trailer that I can download from Apple and what I can output using Compressor 2 at a similar data rate – other than the frame rate?
    And why does the Compressor output stutter on most PCs?

  • No Video plays in Program window but works in source window

    I'm using the trial version of Premiere Pro CS6 and I can't get any of the videos I import to play in the program window; only the sound works. If I double click the program window in the general area of where the video should play I get the paused image of the video at wherever the timeline is stopped at. In the source window the video and sound plays perfectly.
    I'm working on a Win 8 PC. Intel Core i7-3630QM Nvidia GeForce GTX 660M

    >Win 8 PC. Intel Core i7-3630QM Nvidia GeForce GTX 660M
    Back when Win8 first came out, there were several messages about video not working... with the solution, as I remember, being a video driver update
    nVidia drivers updates should be from the nVidia site, for your model card, NOT via Windows Update
    nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us
    How to determine your nVidia driver version
    Right click in any open area of the Windows desktop
    Select NVIDIA Control Panel from the popup window
    Select SYSTEM INFORMATION at the lower left corner
    Driver version should be the 1st line in Details
    I have a GTX285 using driver 296.10 and Win7

  • Canvas window - video plays back at different speeds from the timeline. Why

    I've scanned 25 pages of topics but found nothing that mentioned this as a problem. When I play a sequence in the timeline, the video in the Canvas window slows down (and sometimes suddenly speeds up to catch up with the audio) About the audio, it sounds find regardless of how the video is playing back. if I hit the space bar to stop play back, the video snaps to the correct position.
    Any ideas why?
    Sometthings I've noticed : If I restart my computer, the video tends to play back fine. But if I leave the program open and use it alot, the play back problem happens over time. If I make the canvas window tiny (25% size), the video plays fine but at 50% - I get video speed changes. (audio, always good)
    Here is what Im using : The project is about 20 mins long. I have over 50 gigs of HD space (the Macs main drive) Im using FCP version 4.5 on a Dual G5. 2.5 GB of Ram.
    Well thanks to any one who respones.

    When I play a sequence in the timeline, the video in the Canvas window slows down (and sometimes suddenly speeds up to catch up with the audio) About the audio, it sounds find regardless of how the video is playing back. if I hit the space bar to stop play back, the video snaps to the correct position.
    Does this happen in any other sequences within this FCP project? Or, for that matter, with any other projects on your FCP system?
    And, to confirm, your media is running off your system drive? That is, your machine has only one hard drive on it, correct? (Partitioned or not)

  • Does Premiere or Encore allow me to play back blue ray discs on Windows 7?

    Do I need additional software to play back a blue ray disc on Windows 7 when I have the Production Suite?

    Yes. PrPro is not a BD "player," but a video-editing program.
    There are several good ones available for the PC, and I recommend MediaPlayer Classic HC (free).
    Good luck,
    Hunt

  • Video playing back choppy even in Source window

    I've been working on a project for a while and wanted to back it up to a hard drive. We have an internal hard drive bay so I shut the computer down, put in a 500GB hard drive, backed up the project, shut the computer down and removed the hard drive.
    Now, all of the sudden, my footage is playing back choppy. I probably shouldn't say it's playing back choppy because what happens is I'll take a raw clip, load it into the Source window start it playing and it plays fine for about 8 seconds, then it starts stuttering, the audio drops out completely and then it completely freezes up. It doesn't seem to matter what clip I'm using and all of these clips used to play back fine.
    We are using a Matrox RT.X2 card and the footage is on four 500GB hard drives that are in a RAID 5 array, so I have a total of 1.5TB of space. Would defraging the drives make a difference?
    I'm not sure why this has just started when nothing was added or taken away from the project.
    The computer's specs are as follows:
    Win XP Pro
    2.66Ghz Core2 Quad
    4GB Ram
    GeForce 7600GT
    Matrox RT.X2 Card
    300GB SATA HD for Operating System
    4x 500GB SATA HDs in RAID 5 array for Footage

    According to the Intel Matrix Storage Console (which is the software that monitors and controls the RAID array on this motherboard, an Intel D975XBX2), the raid is working properly and is not being rebuilt.
    To check and make sure the software was working properly I shut down the computer, unplugged one of the hard drives in the array and restarted the computer. The monitoring software reported that the array was missing a hard drive.
    I have seen before when the array was being rebuilt. It will state this in the monitoring software. But the software is reporting all is well.
    So I backed up everything and deleted the RAID array. I recreated the RAID array and was still getting the same problem. To test every time, I have a 900MB file that only takes about 20 seconds to transfer between two single SATA hard drives in the same computer. When I tried copying this to the RAID array it said it was going to take about 30-40 minutes!
    I removed my boot drive and put in a spare that we had, formatted it and installed Windows XP, hoping that the problem was in the operating system. After installing the mobo drivers I tried copying the 900MB file and again it was going to take 30-40 minutes.
    I deleted the RAID array and just made each of the 4 500GB hard drives a separate drive. I formatted each of them and tried copying the 900MB file to each. Each one of them only took about 20 seconds on their own to copy the file.
    SO, I'm assuming that the problem is the RAID controller on the motherboard. The motherboard has an Intel ICH7R/DH SATA RAID controller. I purchased a Rosewill RC-209-EX PCI controller from Newegg.com and I'm really hoping this will fix my problems. I'm having it overnighted (which costs more than the controller itself) so I'll put it in tomorrow.
    If anyone has any other suggestions, please let me know.

  • Volume not saving in the Window's volume mixer. Resets back to 100% [Adobe Flash Player]

    This problem is rustling my jimmies hardcore
    Everytime I restart Firefox or Internet Explorer "Adobe Flash Player 11.3" always resets back to 100% in the Window's volume mixer while everything else stays put.
    My Skype volume never resets after a restart, my Firefox volume never resets after a restart, my WMP/VLC players never reset after a restart. Why does this
    How could something so obvious get past QA, quite frankly I think it's embarrassing for a company as big as Adobe.

    When you have a minute, please vote for the following bug:  https://bugbase.adobe.com/index.cfm?event=bug&id=3210127
    As for working around this issue, please see the following FAQ.  In particular, you can either disable Protected Mode or revert back to a previous version of Flash Player.
    How do I troubleshoot Flash Player's protected mode for Firefox?

  • I bought a movie on iTunes but when I try to watch it plays back slowly with no sound.  Then the video will speed up and the sound will work for a moment then off again and back to slow motion.  I have a dell laptop running windows 7

    The description says it all.    I bought a movie on iTunes but when I try to watch it plays back slowly with no sound.  Then the video will speed up and the sound will work for a moment then off again and back to slow motion.  I have a dell laptop running windows 7

    Hi Normanwh,
    If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
    Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/ts1718
    Regards,
    - Brenden

  • Nothing plays in the Program window.

    Hello,
    I'm a new user to Premiere Pro and I recently downloaded it and started working on it. I'm using Mac OSX 10.8.5
    I was working on a project that someone had given to me, I opened it and everything was working fine and then inexplicably nothing would play in the program window. When I scrub the playhead I can hear the audio and the sequence progresses in the Program window, but when I press play it does absolutely nothing, it doesn't even play a single frame. All clips still play just fine in the source window.
    While I am admittedly a novice on Premiere Pro this strikes me as a very peculiar problem as it seemed to happen out of nowhere, one moment it was working, the next it wasn't.
    I've tried restarting, saving the project in a different location, logging in with a different user and always with the same result, the sequence just won't play.
    Can anyone suggest a solution?
    Thanks.

    Hi Arjun,
    When I right click on a clip and and create a new sequence it works fine.
    So I tried creating a new sequence, and then copied and pasted everything from the sequence that wasn't playing into the new one and it plays now though playback is not very smooth, other than that it's working fine.
    Jude - it was the entire sequence that wouldn't play, not just one video track.
    Thanks for your help.

  • AC3 sounds garbled when played back through the asset window

    i have a 5.1 AC3 file i made with A.Pack with DVDSP3 (now using DVDSP4) and when i played the file back in my asset window via S/PDIF out on the Mac to a Dolby Digital Capable 5.1 amp (having the prefs in DVDSP set to SPDIF not default in the simulation pref window)...it sounds REALLY garbled.....i know what a raw AC3 file sounds like played back throught a standard amp (like a code-not being able to hear anything BUT that)...and the file i tried to play back was still barely understandable...but sounded like a robot. is this a bug or am i doing something wrong?

    Awesome! This fix worked for me as well. I too don't know what happened after my system had been working just fine for years, then today it was all garbled. All is well now. Thanks!

Maybe you are looking for

  • Open PO items that should have been already delivered

    Hi, is there a transaction where you can see the open PO items that should have been delivered already up to a certain date? If a PO has several scheduling lines and also several confirmations were entered for the scheduling lines only quantities sho

  • AT&T Nokia Lumia 900 SW 2175.2307.8862.13100 now a...

    Just updated using Zune Latest software release for AT&T Nokia Lumia 900 is SW 2175.2307.8862.13100 New start screen experience with resizable tiles: to change the size, tap and hold the live tile Theme colors added Lock screen improvements: Bing pho

  • How to send a song by e mail

    I used to be able to create a song in Garageband send it to iTunes and attach or drop and drag it to an e mail And now nothing but the icon is being sent. Did I change a setting not realizing this would cause this issue? Please help. -Jon

  • How to use Alias Columns in WHERE CLAUSE

    Hi , I have a query where in there are 2 alias columns, start_date and end_date where in i need to use them in my WHERE clause as start_date < end_date. Please let me know if this is possible. please see the bwlow query SELECT (GREATEST (MIN (a.start

  • How do I see the song list in a play list

    How do I see a song list within a playlist. When I touch the icon for a playlist it just advances to the next song