Programmes not recording

I have already checked and no FAQ answers are applicable. The program showed as set to record on EPG, but was not available (ie not showing at all) to start watching from the recorded list after the program had started. When selecting the program to watch from EPG, it suddenly started to record (part way through). This is not the first time that for no reason a program has not recorded. It was on series record, good signal, no power interruptions, no turning of machine etc. the box was supplied new by BT within last six months and is up to date with latest software. The box is set to over write old programmes when the drive is full.
Are these boxes just unreliable or is their a fix for this problem?
Incase it is relevant, it happened with 2 programmes at the same time (1) Silent Witness, BBC1 21.00 tonight (12/01/15) and (2) Broadchurch on ITV at the same time. Heathfield transmitter.
Thanks

I'm having problems with advaced recording,when its only recording for 1 minute before its turning its self off. Is anyone else having the same problem? Anyone got an answer?

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