Progressivley worse

i started out by trying to update my ipod to get better battery life but to install the new software would take 6 hours so i decided to abort that, so i then decided to restore my ipod well after that i connected it to itunes and registered it after all that i recieved a messaged asking if i would like to update my ipod i clicked no, after that message i got one saying " your ipod cannot be updated because all of the playlists selected for updating no longer exist" then after trying to restore again itunes wont open.... now when i hook up my ipod the page with the "calender, notes, and contacts appears but no itunes
  Windows XP  

My device is a Lumia 1520.  I did consider uninstalling it but not reinstalling it  It's a problem with the app, not my installation of it.
After what Weather Channel did to the app I just didn't think it was up to Nokia's standards.  Just check the app reviews for the past month. 

Similar Messages

  • Broken slide button

    I have tried syncing, restoring calling support. Stopped in at an att store. All I get is join our maintance program. If we can`t fix it pay us and buy a new phone. I have been with ATT forever and each year progressivley worse. Can anyone help me?

    Hi Cosentino,
    I've never heard "Slide Button." Do you mean the Home Button? The Power Button? The Volume Buttons?
    -Pete

  • Remove WeatherChannel from Nokia collection! It ha...

    I've never seen an app were every update get progressivley worse.  The latest one has obnoxious ads on it that look like an android with a virus.  It's complete trash now.
    Nokia, consider removing it from the collection!  It tarneshes Nokia's image to be associated with such an ameture app.

    My device is a Lumia 1520.  I did consider uninstalling it but not reinstalling it  It's a problem with the app, not my installation of it.
    After what Weather Channel did to the app I just didn't think it was up to Nokia's standards.  Just check the app reviews for the past month. 

  • Itunes freezes when clicking on a song

    I run a Windows 7. I just updated my itunes to the most recent update. This problem has gotten progressivley worse up to this point. Now, whenever I launch itunes, it starts up fine until i decide to click and play a song/video. At this point it freezes itunes completley - to the point where only the Task Manager will close it. It says, "not responding". Ive tried restarting my computer - no luck. Ive tried going into the control panel and clicking itunes, then 'repair'. Still nothing. Ive looked all over the web and have done virus scans and reinstalations everything reccomended. Nothing will work - itunes continues to freeze when i click on a song/video.
    Is there anything else I can try? What could be the problem?
    If anyone needs to know, I have 1667 songs and maybe five movies. And yes, I still have plenty of room on my computer. RAM and such isnt an issue.

    "We could not complete your Itunes store request" with the unknown error number (306).
    That's a proxy issue, although there's a number of different things that might cause it.
    First, try going into your Internet Options control panel. Go into the Connections tab. Click the "Lan settings" button. Uncheck "Use a proxy server for your LAN" if it is checked, and click okay.
    Can you get through to the Store if that box is unchecked?

  • Upgraded to IOS 8.  iMessage has changed for the worse, losing messages now.  How can I force iMessage to use SMS for some contacts?

    SMS works well and is generally free for most plans here.  I'd like to be able to send messages via SMS from my iPhone for many of these contacts because something changed in IOS 8 iMessage and now iMessages seem to get lost.   Plus as before they can end up in multiple threads.  This latter issue seems to be worse as well with iOS8 but not sure why. 
    For example one friend set up an iPad with her apple ID and subsequently gave it to her son.  She also has an iPhone. I've been exchanging iMessage/SMS's with her which worked fine until the upgrade.  Then she stopped getting my messages on her iPhone.  Turns out that they were landing on the iPad.  While it may be that she doesn't have things sorted correctly on her iPhone that doesn't change the fact that prior to iOS8 she could get my messages.  So I'd like to designate her and a number of other contacts as SMS only.
    Additionally I am seeing more multiple threads from the same contacts.  Not sure why but it seems to have something to do with iOS 8 sucking in additional email addresses, e.g. @icloud.com and subsequently using these in some messages even though the contact is the same person.  I've tried adding the new email address into the contact card I have on file for that person and this simply resulted in two threads with the same contact name.
    Really what is up with this and why does Messages need to keep track of all this info?  The only requirement to direct a message between to iDevices should be valid Apple ID's on both with a means to reference this (Phone Number, Apple ID Email Address) in the respective contact.  In the absence of this the message should be sent as SMS.

    I have the same problem on iOS 7.0.3. With one particular friend I receive iMessages from her just fine and I can send her iMessages from Mac OS X and Messages on iPad, but Messages on my iPhone keep sending her my messages as Text messages. I send iMessages just fine from the same iPhone. SFChuch, what ios version is your recipient using? Did they sign up on iCloud? I wonder if the problem happens with recipients who are not properly registered on iCloud or some special case like that.

  • Is this a low memory issue, or something worse?

    I'm currently running Logic 9.1.6 on a new imac 27" with 16GB RAM. Just about all my libraries are running from a 4TB RAID system. It's not ideal for my purposes ( certainly compared to my "normal" studio setup), but I was delghted with just how much this computer can handle with that amount of memory onboard. However, there is a fly in the ointment, which I hope someone may explain.
    Generally, I'm running a very large orchestral/"filmscore" template. Most of this is being hosted by Kontakt, with a few other bits and pieces thrown in: softsynths, Omnispher, Stylus,etc. But chiefly, it's all orchestral. When currently fully loaded, the Konatakt memory server is showing around 5.5 GB RAM used, which is pretty fantastic considering how much orchestral stuff is loaded up. I'm also working, on average, with around three instances of Altiverb, with groups of Kontakt instruments sent to whatever reverb is appropriate. The output has a simple, single Waves L2 on it. But, and here's the BIG but, despite the fact that I'm well within the RAM limit of my 16 GB. Logic, combined with the OS, is totalling around 13.5 BG of RAM which seems excessive,correct me if I'm incorrect on that. Worse, sometimes Logic starts to behave very oddly, particularly in terms of its GUI. Sometimes, if I choose to load up a couple more instruments, and then begin scrolling around the GUI seems to "collapse" in on itself and tracks start to "merge and dissolve", like the OS is having serious trouble in redrawing the graphics of Logic. Sometimes, also if I launch a Kontakt instance in this condition, the slots appear empty. In fact, I've evn had them actually unload entire 16 slots of instruments from Kontakt, I presume in an effort for Logic or the sytem to conserve RAM, which I find puzzling.
    If left to continue, I usually end up with what I would describe as a damaged song. At that point even clicking on the mouse once send this brilliant white flash all over the screen, each time I click. Eventually, Logic will "collapse" and crash, and I know then that further attempts to relaunch this song will result in the same metling graphics and crashing, ultimately rendering the song unusable. In the past I've resorted to exporting all the data as a MIDI file and had to import to a fresh template, which has proved hit and miss.
    I'm assuming this is a memory related issue, yet I see that even with a fully loaded song such as this, I still have around 3.5 GB RAM spare. More than enough of a cushion to avoid such weird issues as I describe. Or no?!
    Can anyone throw some light on this, please? Is it a RAM/redraw/ graphics issue, due to pushing the memory limits, or something more sinister?
    Thanks.

    OK, I thought you might be interested to read these results. I switched to 64 and rebooted the computer. Now, with the exact same song, the memory used is appromately 9.5 GB, instead of 13.6 GB! an impressive difference.
    I haven't yet used this in anger, so I don't know what will happen regarding third parties. I did note, however, that upon launching Logic for the first time in 64 bit, the AU validation concerned itself with 30 potential problem plugins, as opposed to the full extent of them, which is considerably more. No bad results came back from the scan, although this doesn't mena I'll not experience issues.
    When you said the experience was not great for 32 bit plugins in 64 bit, what exactly did you mean? Crashes? Plugins simply not workng at all?
    Tomorrow I'll get to work like this and see what happens. I have to say I'm encouraged.
    Now if only I could switch to Lion and all my plugins were 64 bit..........

  • My Mid 2007 24" iMac has been a bit laggy on Yosemite and getting worse every day, so I went to the Apple Support pages on Apples website looking for help and thought I'd found some. This is what I did and it made everything 100 times worse :(

    So here is what I found and what I did to try to alleviate the RAM eating upgrade named Yosemite. This guy has helped quite a few people, you can read all the comments and I gave it several tries this morning.
    Oct 23, 2014 10:59 AM
    I post this hoping to help those users who, like me, are experiencing high CPU usage and massive memory leaking with OS X core services and apps, leading to slow performance and battery drain.
    I've tried everything mentioned, but found the right combination of steps to follow. I've tried this with seven different Apple computers, including mine, and has worked well so far. I applied this method yesterday to give these process a 24 hour window to fail again, so far everything good.
    First step: disconnect any external or secondary monitors, if any is present. The video memory allocation leak can also happen if you have a system with an integrated card, like Intel, with no external monitors attached.
    Second step: Shut down your machine and enter Safe Mode (press shift once you turn on your computer again, more info below). Once you're there, fix your disk permissions.
    Guide of how to access Safe Mode: OS X: What is Safe Boot, Safe Mode?
    Third step: From Safe Mode turn off your machine again and reset your System Management Controller (SMC). There are different methods, depending on machine, to do this. To know what method applies to yours read the following guide.
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Fourth step: Once your machine completes a full boot after resetting the SMC turn it off again and reset your PRAM (THIS IS THE MOST IMPORTANT STEP, BUT THE PREVIOUS ONES ARE ESSENTIAL FOR THIS ONE TO WORK). The PRAM stores small bits of data that indicate our Apple computer how to interact with the devices connected to it, including monitors and video cards. It also affects software.
    To reset it you should hold the OPTION, COMMAND, P and R keys in your keyboard immediately after turning on your machine again.You'll hear the start up chime, continue pressing the keys until the machine boots and the chime starts A SECOND TIME, then release. IF YOUR YOSEMITE INSTALLATION LOCKS UP AT A BLACK SCREEN AFTER THIS, DONT PANIC! It's normal, just turn off your computer and let it boot again.
    More info about PRAM: OS X Mavericks: Reset your computer’s PRAM
    Voila, reconnect your external displays and enjoy your system.
    Message was edited by: Luis_Mercado
    MacBook Air, OS X Yosemite (10.10)
    So here is my EtreCheck report that is a bit above my head but anything in red isn't good I'm sure. I'd really appreciate some friendly advice
    EtreCheck version: 2.0.11 (98)
    Report generated  at
    Hardware Information: ℹ️
      iMac (24-inch Mid 2007) (Verified)
      iMac - model: iMac7,1
      1 2.4 GHz Intel Core 2 Duo CPU: 2-core
      6 GB RAM Upgradeable
      BANK 0/DIMM0
      4 GB DDR2 SDRAM 667 MHz ok
      BANK 1/DIMM1
      2 GB DDR2 SDRAM 667 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      ATI,RadeonHD2600 - VRAM: 256 MB
      iMac 1920 x 1200
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 2:34:25
    Disk Information: ℹ️
      WDC WD3200AAJS-40RYA0 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Data (disk0s2) /  [Startup]: 319.21 GB (230.04 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
      VIA Labs, Inc. USB2.0 Hub
      Generic USB Storage
      Western Digital My Passport 0824 2 TB
      S.M.A.R.T. Status: Verified
      EFI (disk2s1) <not mounted> : 210 MB
      Passport Slim (disk2s2) /Volumes/Passport Slim : 2.00 TB (1.62 TB free)
      VIA Labs, Inc. USB2.0 Hub
      Apple Inc. Built-in iSight
      Apple Inc. Bluetooth USB Host Controller
      Logitech USB Receiver
      Apple Computer, Inc. IR Receiver
    Firewire Information: ℹ️
      WD Passport III 800mbit - 800mbit max
      S.M.A.R.T. Status: Verified
      EFI (disk1s1) <not mounted> : 210 MB
      Passport (disk1s2) /Volumes/Passport : 499.76 GB (370.05 GB free)
    Gatekeeper: ℹ️
      Anywhere
    Kernel Extensions: ℹ️
      /Library/Extensions
      [not loaded] com.lge.driver.LGAndroidmdmcontrol (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidmdmdata (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidndiscontrol (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidndisdata (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidrndis (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidserial (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidusbbus (4.15 - SDK 10.10) Support
      /System/Library/Extensions
      [not loaded] com.devguru.driver.SamsungComposite (1.4.26 - SDK 10.6) Support
      [not loaded] com.markspace.iokit.IOMissingSyncMassStorage (199) Support
      [not loaded] com.markspace.missingsync.palmos.classicseize (1) Support
      [not loaded] com.microsoft.driver.MicrosoftKeyboard (6.3) Support
      [not loaded] com.microsoft.driver.MicrosoftMouse (8.2) Support
      [not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) Support
      [loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support
      [not loaded] com.wdc.driver.1394HP (1.0.5) Support
      [loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support
      [not loaded] com.wdc.driver.USBHP (1.0.1) Support
      /System/Library/Extensions/MicrosoftKeyboard.kext/Contents/PlugIns
      [not loaded] com.microsoft.driver.MicrosoftKeyboardBluetooth (6.3) Support
      [not loaded] com.microsoft.driver.MicrosoftKeyboardUSB (6.3) Support
      /System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
      [not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2) Support
      [not loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2) Support
      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
      [not loaded] com.devguru.driver.SamsungACMControl (1.4.26 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5) Support
      [not loaded] com.devguru.driver.SamsungSerial (1.4.26 - SDK 10.6) Support
    Startup Items: ℹ️
      Cocktail: Path: /Library/StartupItems/Cocktail
      Startup items are obsolete and will not work in future versions of OS X
    Problem System Launch Agents: ℹ️
      [failed] com.apple.security.cloudkeychainproxy.plist
    Problem System Launch Daemons: ℹ️
      [failed] com.apple.ctkd.plist
      [failed] com.apple.ifdreader.plist
      [failed] com.apple.nehelper.plist
      [failed] com.apple.nsurlsessiond.plist
      [failed] com.apple.softwareupdated.plist
      [failed] com.apple.wdhelper.plist
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.hp.help.tocgenerator.plist Support
      [not loaded] com.maintain.LogOut.plist Support
      [loaded] com.maintain.PurgeInactiveMemory.plist Support
      [not loaded] com.maintain.Restart.plist Support
      [not loaded] com.maintain.ShutDown.plist Support
      [not loaded] com.maintain.Sleep.plist Support
      [running] com.maintain.SystemEvents.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
      [invalid?] com.tvmobili.artwork.plist Support
      [running] com.wdc.raidmanagerstatusmenu.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [running] com.bjango.istatserver.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.hp.lightscribe.plist Support
      [loaded] com.maintain.CocktailScheduler.plist Support
      [loaded] com.maintain.HideSpotlightMenuBarIcon.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
      [invalid?] com.tvmobili.tvmobilisvcd.plist Support
      [running] com.wdc.WDRAIDDriveService.plist Support
      [loaded] com.westerndigital.WD-Drive-Manager-Installer.plist Support
      [loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [loaded] com.maintain.ShowUserLibraryDirectory.plist Support
      [loaded] uk.co.markallan.clamxav.freshclam.plist Support
    User Login Items: ℹ️
      Macs Fan Control Application (/Applications/Macs Fan Control.app)
      Solar Service Application (/Users/[redacted]/Library/Application Support/Logitech/SolarService/Solar Service.app)
      Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
      WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
      WD Quick View UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
      Unity Web Player: Version: UnityPlayer version 2.0.2f2 Support
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 2.4.2.4 Support
      OfficeLiveBrowserPlugin: Version: 12.3.6 Support
      RealPlayer Plugin: Version: Unknown
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
      DivXBrowserPlugin: Version: 1.4 Support
      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      iPhotoPhotocast: Version: 7.0
      AdobePDFViewer: Version: 9.5.5 Support
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Java  Support
      Microsoft Mouse  Support
      MusicManager  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: ON
      Auto backup: NO - Auto backup turned off
      Volumes being backed up:
      Data: Disk size: 319.21 GB Disk used: 89.17 GB
      Destinations:
      Passport [Local]
      Total size: 499.76 GB
      Total number of backups: 25
      Oldest backup: 2014-05-10 16:56:40 +0000
      Last backup: 2014-11-14 17:38:44 +0000
      Size of backup disk: Adequate
      Backup size 499.76 GB > (Disk used 89.17 GB X 3)
    Top Processes by CPU: ℹ️
          3% WindowServer
          1% Google Chrome Canary
          1% coreaudiod
          0% systemstatsd
          0% ps
    Top Processes by Memory: ℹ️
      174 MB Google Chrome Canary
      84 MB Google Chrome Helper
      64 MB mds_stores
      52 MB Finder
      45 MB iconservicesagent
    Virtual Memory Information: ℹ️
      3.02 GB Free RAM
      1.69 GB Active RAM
      317 MB Inactive RAM
      753 MB Wired RAM
      8.69 GB Page-ins
      156 MB Page-outs
    I hope to hear from anyone even to knock me in the head, lol. Thanks in advance and I'll be around trying to figure this out.

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 461455494 3627668074 1083382502 1274181950 1855907737 1848501757 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 3301885676 891055588 998894468 695903914 4136085286 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' 's/^.+: //p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit sudo\ smcDiagnose );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D13 40 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • After iOS 8 update wifi is so slow and battery life is much worse

    After installing iOS8 on my 5s the wifi and 3G has slowed remarkably down. The facebook app now doesn't refresh unless I turn the phone off and on again and safari takes an age to load it's pages. Also the battery life is even worse than before. I used the maps yesterday for 1.5 hours for a trip and it took me from full battery down to 10% in that time. This is really irritating me now, will it be fixed?

    Like you I have a 4S running on iOS 8, and since the upgrade to 8 my battery drains like crazy.  I'm not experiencing the wifi issues that some of the other posters are having, but the rapid battery drain seems to be a common issue.  I keep hoping Apple will address this with their updates for iOS 8, but it always seems to be overlooked.

  • Best Buy is a mess, or worse.

    Best Buy is a mess, or worse.  I just signed up for Amazon Prime.  Here’s why:
    I purchased a laptop that arrived with a non-functioning touchpad.  I simply wanted to exchange this broken computer for a working model.  Best Buy could not accomplish this, and showed some abysmal customer service in the process.  I thought somebody at Best Buy should know.  Below are the details.
    I ordered an HP Envy Touchsmart Sleekbook with a 1TB HD and 8GB memory (SKU 9268057) on 1 January 2014 through BestBuy.com. The computer's specs were good and the price was great ($399), so I pulled the trigger on the purchase.
    The computer arrived quickly and as promised, but after a 10-15 minutes of use, the touchpad “click” would stick down and the computer would be remain constantly left-clicking.  In other words, the computer was not useable.
    I visited the Best Buy store in Reston, VA (store 297) and showed the problem to the Geek Squad.  They said the computer could be sent for repair (approximately 3 weeks), or I could exchange it for a new one.  Opting for the exchange, I took the computer to the customer service counter.  I was then told that the computer was an online only item and I would have to call 1-888-Best-Buy to exchange it.
    Issue #1 – I bought the computer from Best Buy and wanted to exchange the computer at Best Buy.  As a customer, I simply do not care if your internal inventory systems list an item as online only.  If visiting Best Buy to exchange a Best Buy item, I expect my very basic request to be honored.
    But fair enough, I understand.  I called the number, navigated a horribly designed IVR, then waited on hold for 30 minutes.  Apparently, I was transferred to Tech Support in error.  Tech Support said I'd have to be transferred again and wait on hold again.  I said that waiting another 30 minutes was unacceptable and asked that I be transferred directly to a person who could help.  At this point, the person in Tech Support hung up on me.
    Issue #2 – Despite my being courteous and polite on the phone, the inconvenience of my request caused this person in tech support to commit an indefensible disservice to a paying customer.  I can think of few things in this world that surpass the rudeness, gall, and unprofessionalism of hanging up on a customer. How little training are these people receiving that they would hang up on anybody, much less a customer?
    I called 1-888-Best-Buy again, waiting on hold for 30 minutes a second time. This person was more helpful. A shipping label was promptly emailed to me and I sent back the computer.  A few days later, I noticed that my credit card was refunded for the computer, but this was extremely odd given that I wanted an exchange for the exact same computer.
    Issue #4 – The Best Buy return forms need to be vastly clearer.  A customer needs to be able to indicate that the product is being exchanged, not returned.  I placed a handwritten note on the form, but apparently nobody at the return center bothered to read the note.
    I called 1-888-Best-Buy a third time.  This time, I spoke with a very nice lady who was (frankly and unfortunately) clueless.  She said that since the money was back on my credit card, I could simply buy the computer again.  I explained to her approximately a dozen times that I wanted an exchange and that if I repurchased the computer again, I would not receive the sale price because the computer was no longer on sale (I believe that the price was then $699).  In other words, the failure of Best Buy to correctly process the exchange would cost me an extra $300 if I was to repurchase the computer.  The customer service agent could not resolve the problem and then transferred me to a new person.
    Issue #5 – From my first phone conversation with a customer service agent, I was given an RA number.  Subsequently, I was told by everybody with whom I spoke that they could not look up my order or exchange via the RA number.  Why does Best Buy give an RA number if it is subsequently useless?  This is a giant waste of your customers’ time.
    I explained the situation a second time to the new customer service representative.  He understood the issue and was very helpful in resolving the issue.  After a few minutes of investigating, he came back on the line and said that the computer was no longer available, but that he would complete the exchange with a like product (HP Envy with 1TB HD and 8GB memory).  This resolution was exceptionally fair and met my expectations (the new computer had a price of $999, after all).
    When this new computer arrived, I realized that it was similar but had some substantial and material differences.  The keyboard is not backlit, the screen has very poor resolution (I’ve spent hours trying to resolve this issue to no avail), the touchpad is difficult to use and unresponsive, the monitor does not open beyond 90 degrees (Okay, maybe 95 degrees…but this makes the computer impossible to use on a desk, or more importantly, on a lap.  Seriously, why would HP design a computer like this??  You have to stoop down to see the monitor because it simply does not open wide enough), and the laptop body is horribly designed with all of the weight on the back, leaving the computer constantly unbalanced and the touchscreen 50% useless).  As I discovered, these differences all boiled down to a very small detail:  The original HP I purchased was a Sleekbook, while the new laptop is not.  One small word, one big difference.
    I then went back to the Best Buy store in Reston, VA and explained the situation.  My request was to exchange the HP Envy that I now possessed for the same model that I originally purchased (the HP Envy Sleekbook).  The lady at the customer service desk said that she could not perform the exchange.  Her rationale was that the exchange could not be made if the new computer would cost more than the original computer that I purchased.  I explained that I was now in possession of a $999 computer and was wanting to leave the store with a $699 computer.  This would net Bet Buy $200.  Regardless of that fact, however, my request to her was very basic:  I purchased an HP Envy Sleekbook, the first exchange did not work, and I still expected to receive an HP Envy Sleekbook.  She then went to find her supervisor.
    Issue #6 – Why can Best Buy employees not make a decision?  Can Best Buy please empower somebody?  Waiting around at the counter while employees search for a supervisor is unacceptable in 2014.  If you need an example, visiting an Apple store would be hugely beneficial.
    The supervisor, James {Removed per Forum Guidelines}, then arrived.  I explained the situation a second time.  James verified that the computer I originally purchased was indeed available at a nearby store.  But, he would have to charge me an extra $300 for the exchange.  Thinking that this was preposterous, I asked him to explain.  He said that he could not verify the price that I originally paid on January 1st.  Conveniently, I had a smartphone in my pocket and offered to show him the receipt from my purchase.
    As I did with the first employee, I explained again my very simple request to exchange the HP Envy Sleekbook that I originally purchased for a functional version of the same.  He said that this was impossible because I was shipped an HP Envy Sleekbook as an exchange.  I explained that this like-item exchange was the decision of Best Buy and that I had no control over what I was shipped by Best Buy when they were choosing an equivalent product.  Nonetheless, all of those facts notwithstanding, I was now in possession of a $999 product and wanted to exchange it for a $699 product.  THIS WOULD NET BEST BUY $200!  James {Remvoed per Forum Guidelines} was unwilling to hear any of this, said I would either have to either keep the HP Envy Sleekbook or pay $300 extra to leave the store with the computer that I originally purchased for $399.  These were the options, take it or leave it.
    Here’s the bottom line:  Best Buy won mightily.  Best Buy got its way.  I did not.  I admit it, Best Buy is the victor.  Congratulations.
    I could continue to fight for an exchange, but in Best Buy’s victory, the archaic process and automaton employees have worn me down.  I’ve now given up.  I’ll keep this sub-par, hardly useable computer.  I’ll also hate it.  I’ll also scorn Best Buy when I log on every morning and every evening.
    I’m not without options, though.  As a matter of fact, I’ve now joined Amazon Prime.  The Amazon service is amazing and I encourage every Best Buy customer to do the same.  You order heavily discounted products, you have the help of many customer reviews, and the products arrive at your door the next day.  I’ve already spoken to Amazon’s customer service team, and the experience was first class.  Since my Best Buy experience, I’ve already ordered an iPad and Nikon D3200 for my wife’s Valentine’s Day present.
    Best Buy could have had these sales.  James {Removed per Forum Guidelines} and the Reston store won the battle, though.  The price of losing the battle is that I have to keep a $999 laptop.  The price of the victory for Best Buy, though, is that a lifetime of sales will now be channeled through Amazon Prime.
    I expect Best Buy to do nothing after receiving this note.  But, my ideal resolution:  Please have the manager of your Reston store, along with James {Removed per Forum Guidelines}, write me a letter of apology.  It would be wonderful, and go a long way towards resolving the situation, if both the manager and James {Removed per Forum Guidelines} would acknowledge that when given the opportunity to do the right thing, they instead chose to hide behind inflexible and inappropriate company policy.  When given the opportunity to surprise and delight a customer, they instead chose to not lift a finger to make things right.  When given the opportunity to win a loyal customer, they instead chose the easy path that resulted in alienating a customer.
    All customers have a choice.  My choice is now Amazon Prime.

    Hello cathacker,
    Buying a new computer should be fun and exciting and not fraught with problems after the fact. I deeply regret the numerous obstacles to receiving a successful exchange for your defective machine and for any resulting inconvenience.
    The problems that you encountered are not helpful or endearing in the remotest measure. Having to cope with an unprofessional telephone representative is not the least of the unfortunate circumstances you describe, and for that above all I offer you my own personal apology. There is never a circumstance where behavior of that kind is appropriate and you shouldn't have had to cope with it.
    I was gratified to read that your subsequent call to arrange an exchange through BestBuy.com was successful and netted a comparable computer for the same financial outlay. I was disheartened to hear that, while the offer met your expectations, the hardware did not.  I know that your objective was to exchange the substituted device when you revisited the Reston store, but were you offered a refund during your conversation?
    In any case, it's clear that the Reston store and BestBuy.com created a disappointing situation for you with this purchase. Certainly, this was not our goal. While I understand your decision to pursue a relationship with one of our competitors, it remains my hope that you will one day give Best Buy another chance to win you over.
    Please know that i'm grateful for your eloquent remarks and for taking the time to compose and present them, both here and on our Facebook page.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

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    Process:   
    Logic Pro [844]
    Path:       
    /Applications/Logic Pro.app/Contents/MacOS/Logic Pro
    Identifier: 
    com.apple.logic.pro
    Version:   
    9.1.8 (1700.67)
    Build Info: 
    Logic-17006700~1
    Code Type: 
    X86 (Native)
    Parent Process:  launchd [144]
    Date/Time: 
    2012-12-21 13:10:49.982 -0800
    OS Version: 
    Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  8
    Application Specific Information:
    abort() called
    Thread 0:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib       
    0x94c29afa mach_msg_trap + 10
    1   libSystem.B.dylib       
    0x94c2a267 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x9a9622df __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation 
    0x9a9613c4 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation 
    0x9a9611f1 CFRunLoopRunInMode + 97
    5   com.apple.HIToolbox     
    0x959cae04 RunCurrentEventLoopInMode + 392
    6   com.apple.HIToolbox     
    0x959cabb9 ReceiveNextEventCommon + 354
    7   com.apple.HIToolbox     
    0x959caa3e BlockUntilNextEventMatchingListInMode + 81
    8   com.apple.AppKit         
    0x950f9595 _DPSNextEvent + 847
    9   com.apple.AppKit         
    0x950f8dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    10  com.apple.AppKit         
    0x950bb1f3 -[NSApplication run] + 821
    11  com.apple.prokit         
    0x00fd4446 NSProApplicationMain + 326
    12  com.apple.logic.pro     
    0x0002bad5 DummyConnection::DummyConnection() + 193
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib       
    0x94c50382 kevent + 10
    1   libSystem.B.dylib       
    0x94c50a9c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib       
    0x94c4ff59 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib       
    0x94c4fcfe _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib       
    0x94c4f781 _pthread_wqthread + 390
    5   libSystem.B.dylib       
    0x94c4f5c6 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib       
    0x94c29afa mach_msg_trap + 10
    1   libSystem.B.dylib       
    0x94c2a267 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x9a9622df __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation 
    0x9a9613c4 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation 
    0x9a9611f1 CFRunLoopRunInMode + 97
    5   com.apple.Foundation     
    0x94e20224 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6   com.apple.Foundation     
    0x94de74c4 -[NSThread main] + 45
    7   com.apple.Foundation     
    0x94de7474 __NSThread__main__ + 1499
    8   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    9   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 3:  com.apple.CFSocket.private
    0   libSystem.B.dylib       
    0x94c48ac6 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation 
    0x9a9a1c53 __CFSocketManager + 1091
    2   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    3   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 4:
    0   libSystem.B.dylib       
    0x94c29afa mach_msg_trap + 10
    1   libSystem.B.dylib       
    0x94c2a267 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x9a9622df __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation 
    0x9a9613c4 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation 
    0x9a967304 CFRunLoopRun + 84
    5   com.apple.DVCPROHDMuxer 
    0x1c78b98f AVS::DestroyAVCDeviceController(AVS::AVCDeviceController*) + 317
    6   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    7   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 5:
    0   libSystem.B.dylib       
    0x94c29afa mach_msg_trap + 10
    1   libSystem.B.dylib       
    0x94c2a267 mach_msg + 68
    2   ....audio_hijack_server.hermes
    0x02ea39b2 ah_serv_loop + 132
    3   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    4   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 6:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.music.apps.MAFiles 
    0x02a53838 ResolveFile + 54808
    4   com.apple.music.apps.MAFiles 
    0x02a53901 ResolveFile + 55009
    5   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    6   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 7:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.music.apps.MAFiles 
    0x02a53838 ResolveFile + 54808
    4   com.apple.music.apps.MAFiles 
    0x02a53901 ResolveFile + 55009
    5   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    6   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 8 Crashed:
    0   libSystem.B.dylib       
    0x94c970ee __semwait_signal_nocancel + 10
    1   libSystem.B.dylib       
    0x94c96fd2 nanosleep$NOCANCEL$UNIX2003 + 166
    2   libSystem.B.dylib       
    0x94d11fb2 usleep$NOCANCEL$UNIX2003 + 61
    3   libSystem.B.dylib       
    0x94d33685 __abort + 136
    4   libSystem.B.dylib       
    0x94d336f5 abort_report_np + 0
    5   com.apple.logic.pro     
    0x003e6729 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 3842985
    6   libSystem.B.dylib       
    0x94c9005b _sigtramp + 43
    7   ???                     
    0x0000000b 0 + 11
    Thread 9:
    0   libSystem.B.dylib       
    0x94c29c0e mach_wait_until + 10
    1   ...ple.CoreServices.CarbonCore
    0x9409d7f0 MPDelayUntil + 43
    2   ...ple.CoreServices.CarbonCore
    0x940ad226 Delay + 107
    3   ...opellerheads.rewire.library
    0x50d0e654 RWIsReWireMixerAppRunningImp + 30420
    4   ...opellerheads.rewire.library
    0x50d1d228 RWIsReWireMixerAppRunningImp + 90792
    5   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    6   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 10:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   com.ableton.live-engine 
    0x50d85652 0x50d7a000 + 46674
    2   com.ableton.live-engine 
    0x50da944e 0x50d7a000 + 193614
    3   com.ableton.live-engine 
    0x50d83737 0x50d7a000 + 38711
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 11:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   com.ableton.live-engine 
    0x50d85652 0x50d7a000 + 46674
    2   com.ableton.live-engine 
    0x50da944e 0x50d7a000 + 193614
    3   com.ableton.live-engine 
    0x50d83737 0x50d7a000 + 38711
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 12:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   com.ableton.live-engine 
    0x50d85652 0x50d7a000 + 46674
    2   com.ableton.live-engine 
    0x50da944e 0x50d7a000 + 193614
    3   com.ableton.live-engine 
    0x50d83737 0x50d7a000 + 38711
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 13:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   com.ableton.live-engine 
    0x50d85652 0x50d7a000 + 46674
    2   com.ableton.live-engine 
    0x50da944e 0x50d7a000 + 193614
    3   com.ableton.live-engine 
    0x50d83737 0x50d7a000 + 38711
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 14:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   com.ableton.live-engine 
    0x50d85652 0x50d7a000 + 46674
    2   com.ableton.live-engine 
    0x50da944e 0x50d7a000 + 193614
    3   com.ableton.live-engine 
    0x50d83737 0x50d7a000 + 38711
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 15:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   com.ableton.live-engine 
    0x50d85652 0x50d7a000 + 46674
    2   com.ableton.live-engine 
    0x50da944e 0x50d7a000 + 193614
    3   com.ableton.live-engine 
    0x50d83737 0x50d7a000 + 38711
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 16:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   com.ableton.live-engine 
    0x50d85652 0x50d7a000 + 46674
    2   com.ableton.live-engine 
    0x50da944e 0x50d7a000 + 193614
    3   com.ableton.live-engine 
    0x50d83737 0x50d7a000 + 38711
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 17:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b09f7c MD::CallProcessThread1(void*) + 108
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 18:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b09cfc MD::CallProcessThread2(void*) + 124
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 19:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b09a6c MD::CallProcessThread3(void*) + 124
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 20:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b097dc MD::CallProcessThread4(void*) + 124
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 21:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b0954c MD::CallProcessThread5(void*) + 124
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 22:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b092bc MD::CallProcessThread6(void*) + 124
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 23:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b0902c MD::CallProcessThread7(void*) + 124
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 24:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b07bac MD::CallProcessThread15(void*) + 124
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 25:
    0   libSystem.B.dylib       
    0x94c57aa2 __semwait_signal + 10
    1   libSystem.B.dylib       
    0x94c5775e _pthread_cond_wait + 1191
    2   libSystem.B.dylib       
    0x94c593f8 pthread_cond_wait$UNIX2003 + 73
    3   ...le.music.apps.MAAudioEngine
    0x02b273a9 MDFileIOThread_IsBusy + 3593
    4   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    5   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 26:
    0   libSystem.B.dylib       
    0x94c29afa mach_msg_trap + 10
    1   libSystem.B.dylib       
    0x94c2a267 mach_msg + 68
    2   com.apple.audio.midi.CoreMIDI
    0x0139a0c1 XServerMachPort::ReceiveMessage(int&, void*, int&) + 155
    3   com.apple.audio.midi.CoreMIDI
    0x013b897a MIDIProcess::RunMIDIInThread() + 150
    4   com.apple.audio.midi.CoreMIDI
    0x0139b2d9 XThread::RunHelper(void*) + 17
    5   com.apple.audio.midi.CoreMIDI
    0x0139aca6 CAPThread::Entry(CAPThread*) + 96
    6   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    7   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 27:
    0   libSystem.B.dylib       
    0x94c29b5a semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib       
    0x94c576e1 _pthread_cond_wait + 1066
    2   libSystem.B.dylib       
    0x94c865a8 pthread_cond_timedwait_relative_np + 47
    3   ...ple.CoreServices.CarbonCore
    0x94019b90 TSWaitOnConditionTimedRelative + 242
    4   ...ple.CoreServices.CarbonCore
    0x940198ce TSWaitOnSemaphoreCommon + 511
    5   ...ple.CoreServices.CarbonCore
    0x9403db8b TimerThread + 97
    6   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    7   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 28:
    0   libSystem.B.dylib       
    0x94c48ac6 select$DARWIN_EXTSN + 10
    1   com.apple.logic.pro     
    0x0096fc07 void UnitTest::CheckEqual<ScTypeSetter::tVerticalAlignment, ScTypeSetter::tVerticalAlignment>(UnitTest::TestResults&, ScTypeSetter::tVerticalAlignment, ScTypeSetter::tVerticalAlignment, UnitTest::TestDetails const&) + 375367
    2   com.apple.logic.pro     
    0x005b1d84 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 5724676
    3   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    4   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 29:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   ...ery 3.MusicDevice.component
    0x5c4876be BEngine::SetEngineParThreadProc() + 62
    2   ...ery 3.MusicDevice.component
    0x5cdc2d68 NI::GP::Thread::execute(void*) + 72
    3   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    4   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 30:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   ...ery 3.MusicDevice.component
    0x5c4d8336 BStreamingEngine::run() + 230
    2   ...ery 3.MusicDevice.component
    0x5cdc2d68 NI::GP::Thread::execute(void*) + 72
    3   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    4   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 31:
    0   libSystem.B.dylib       
    0x94c29b36 semaphore_wait_trap + 10
    1   ...ery 3.MusicDevice.component
    0x5c82c1ea BBackgroundLoader::run() + 74
    2   ...ery 3.MusicDevice.component
    0x5cdc2d68 NI::GP::Thread::execute(void*) + 72
    3   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    4   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 32:
    0   libSystem.B.dylib       
    0x94c29afa mach_msg_trap + 10
    1   libSystem.B.dylib       
    0x94c2a267 mach_msg + 68
    2   ...tope.audioplugins.AU.Trash2
    0x667bd57a catch_exception_raise + 250
    3   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    4   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 33:
    0   libSystem.B.dylib       
    0x94c29b5a semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib       
    0x94c576e1 _pthread_cond_wait + 1066
    2   libSystem.B.dylib       
    0x94c865a8 pthread_cond_timedwait_relative_np + 47
    3   ...ple.CoreServices.CarbonCore
    0x94019b90 TSWaitOnConditionTimedRelative + 242
    4   ...ple.CoreServices.CarbonCore
    0x940198ce TSWaitOnSemaphoreCommon + 511
    5   ...ickTimeComponents.component
    0x920ee8b5 ReadSchedulerThreadEntryPoint + 4698
    6   libSystem.B.dylib       
    0x94c57259 _pthread_start + 345
    7   libSystem.B.dylib       
    0x94c570de thread_start + 34
    Thread 34:
    0   libSystem.B.dylib       
    0x94c4f412 __workq_kernreturn + 10
    1   libSystem.B.dylib       
    0x94c4f9a8 _pthread_wqthread + 941
    2   libSystem.B.dylib       
    0x94c4f5c6 start_wqthread + 30
    Thread 8 crashed with X86 Thread State (32-bit):
      eax: 0x0000003c  ebx: 0x94c96f39  ecx: 0xb052211c  edx: 0x94c970ee
      edi: 0x00000000  esi: 0xb0522178  ebp: 0xb0522158  esp: 0xb052211c
       ss: 0x0000001f  efl: 0x00000247  eip: 0x94c970ee   cs: 0x00000007
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x62e4d000
    Binary Images:
    0x1000 -   0xbeafff  com.apple.logic.pro 9.1.8 (1700.67) <94981650-518B-2288-F07D-F28F27103100> /Applications/Logic Pro.app/Contents/MacOS/Logic Pro
      0xe8f000 -   0xeadfef  com.apple.XSKey 1.0.0 (52) <71B94F53-15DB-9012-91F2-211F7C2CD790> /Library/Frameworks/XSKey.framework/Versions/A/XSKey
      0xebc000 -   0xeeffe7  com.apple.music.apps.MAAudioUnitSupport 9.1.8 (233.53) <E8A99468-7726-CCFE-8D26-DDBC9D5E1AC3> /Applications/Logic Pro.app/Contents/Frameworks/MAAudioUnitSupport.framework/Versions/A/MAAudioUnit Support
      0xefc000 -   0xf2dff3  com.apple.musicaudiodataservices 1.1 (251.4) <0265F317-13AB-6CF1-A171-7D5853442E75> /Applications/Logic Pro.app/Contents/Frameworks/MAAssetSharing.framework/Versions/A/MAAssetSharing
      0xf3c000 -   0xf9aff3  com.apple.music.apps.MALoopManagement 9.1.8 (219.66) <0075F2D0-7A48-A362-2D49-4FECA5E9DF8E> /Applications/Logic Pro.app/Contents/Frameworks/MALoopManagement.framework/Versions/A/MALoopManagem ent
      0xfb0000 -  0x11e8fff  com.apple.prokit 7.0 (1331) <B3DAD7D3-5D87-CBA6-D4C7-74E96928BA77> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
    0x12f0000 -  0x136afff  com.apple.music.apps.MACore 9.1.8 (477.58) <8025A098-49AF-AFF3-4B8E-4C30C06123FF> /Applications/Logic Pro.app/Contents/Frameworks/MACore.framework/Versions/A/MACore
    0x138a000 -  0x13d6ffb  com.apple.audio.midi.CoreMIDI 1.7.1 (42) <FB4D4B64-6ABB-679E-3AA8-21DE9062B4C1> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
    0x13fb000 -  0x1451ff7  com.apple.music.apps.MAHarmony 9.1.8 (199.72) <448DD823-9EF9-8F88-FFF1-2C7EBD9647B1> /Applications/Logic Pro.app/Contents/Frameworks/MAHarmony.framework/Versions/A/MAHarmony
    0x1468000 -  0x1882feb  com.apple.music.apps.MAPlugInGUI 9.1.8 (424.79) <9EBA5689-ECE1-E66B-6A0D-DE3F9C7867E4> /Applications/Logic Pro.app/Contents/Frameworks/MAPlugInGUI.framework/Versions/A/MAPlugInGUI
    0x1aa0000 -  0x1b82feb  com.apple.music.apps.OMF 9.1.8 (109.7) <65E724BA-01DB-68E1-9661-E9B96DA76300> /Applications/Logic Pro.app/Contents/Frameworks/OMF.framework/Versions/A/OMF
    0x1b96000 -  0x21e7fe3  com.apple.music.apps.MADSP 9.1.8 (588.98) <93C7306D-07A8-DED0-C59B-B333A475E6DB> /Applications/Logic Pro.app/Contents/Frameworks/MADSP.framework/Versions/A/MADSP
    0x28cc000 -  0x28edff7  com.apple.music.apps.LogicFileBrowser 9.1.8 (1700.67) <DB122163-0F15-2E23-16AE-3DCAE41D1870> /Applications/Logic Pro.app/Contents/Frameworks/LogicFileBrowser.framework/Versions/A/LogicFileBrow ser
    0x28f6000 -  0x296fff7  com.apple.music.apps.LogicLoopBrowser 9.1.8 (1700.67) <AFAED0FE-A81D-8204-3633-B6DEF6455B8A> /Applications/Logic Pro.app/Contents/Frameworks/LogicLoopBrowser.framework/Versions/A/LogicLoopBrow ser
    0x2983000 -  0x29a4ff7  com.apple.music.apps.MAApogeeSupport 9.1.8 (313.26) <B23133C5-90D1-4B22-7421-375F9374C9EA> /Applications/Logic Pro.app/Contents/Frameworks/MAApogeeSupport.framework/Versions/A/MAApogeeSuppor t
    0x29a9000 -  0x29aeff7  com.apple.music.apps.MAResources 9.1.8 (212.66) <EEB8FFEB-61A3-69E2-D6AC-AB5C7B8337E2> /Applications/Logic Pro.app/Contents/Frameworks/MAResources.framework/Versions/A/MAResources
    0x29b2000 -  0x29dbfe3  com.apple.audio.CoreAudioKit 1.6.1 (1.6.1) <7FFBD485-5251-776A-CC44-4470DD84112B> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
    0x29ec000 -  0x29fcff7  com.apple.AERegistration 1.2 (401) <09312188-9C9E-E1A8-0F53-B8F34AA7F76A> /Applications/Logic Pro.app/Contents/Frameworks/AERegistration.framework/Versions/A/AERegistration
    0x2a10000 -  0x2a1cff3  com.apple.music.apps.MAUnitTest 9.1.8 (97.27) <1B77FF0E-ABF2-ABC4-5D7E-638D56A24C69> /Applications/Logic Pro.app/Contents/Frameworks/MAUnitTest.framework/Versions/A/MAUnitTest
    0x2a24000 -  0x2adafff  com.apple.music.apps.MAFiles 9.1.8 (144.87) <23D65681-872A-1E6B-91E5-B93643CCB375> /Applications/Logic Pro.app/Contents/Frameworks/MAFiles.framework/Versions/A/MAFiles
    0x2af3000 -  0x2b6bfe3  com.apple.music.apps.MAAudioEngine 9.1.8 (158.42) <6ADDBB03-0D41-4473-AFC3-385EFA574B87> /Applications/Logic Pro.app/Contents/Frameworks/MAAudioEngine.framework/Versions/A/MAAudioEngine
    0x2bd2000 -  0x2bddff7  com.apple.music.apps.MAToolKit 9.1.8 (359.28) <FEEF1A62-CB87-8FD2-F724-0BB660D63146> /Applications/Logic Pro.app/Contents/Frameworks/MAToolKit.framework/Versions/A/MAToolKit
    0x2be1000 -  0x2bf5ff7  com.apple.music.apps.MAVideo 9.1.8 (12.70) <FAFE71CD-0FC8-69F4-6FEE-9E873D9F5DD5> /Applications/Logic Pro.app/Contents/Frameworks/MAVideo.framework/Versions/A/MAVideo
    0x2c08000 -  0x2cbdfe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib
    0x2d03000 -  0x2d9fffc  com.apple.MobileMe 9 (1.01) <EBADB981-9ED6-82B0-810F-F1CB05CB5A17> /Applications/Logic Pro.app/Contents/Frameworks/MobileMe.framework/Versions/A/MobileMe
    0x2e59000 -  0x2e8eff7  com.apple.prokit.SnowLeopardPanels 7.0 (1331) <BB481932-46DC-8FB1-97CB-67C484A6CBF2> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/Resources/SnowLeo pardPanels.bundle/Contents/MacOS/SnowLeopardPanels
    0x2e9f000 -  0x2eabff7 +com.rogueamoeba.audio_hijack_server.hermes 2.2.5 (2.2.5) <CD6C7A74-BA03-F3A7-0D1E-460E6A043024> /usr/local/hermes/modules/Instant Hijack Server.hermesmodule/Contents/MacOS/Instant Hijack Server
    0x3f9a000 -  0x3f9eff3  com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x3fa3000 -  0x3fa9ff7  com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x3fae000 -  0x3fccfff +de.access-music.virus_ti.util.hal ??? (2.1.0) <DBC06F6E-0D35-0700-D515-CD0BAC2B6002> /Library/Audio/Plug-Ins/HAL/de.access-music.virus_ti.plugin/Contents/MacOS/de.a ccess-music.virus_ti
    0x1b0b3000 - 0x1b0ddff7 +com.grame.JackRouter JackRouter (0.9.5) <13AB2581-FFAF-AC76-FB8F-D1C8779C94AF> /Library/Audio/Plug-Ins/HAL/JackRouter.plugin/Contents/MacOS/JackRouter
    0x1c4a2000 - 0x1c4cbfff +Jackmp ??? (???) <0B8EB3A5-FD59-2D99-839C-2D4A9A59AA94> /Library/Frameworks/Jackmp.framework/Versions/A/Jackmp
    0x1c700000 - 0x1c755fe2  com.apple.DVCPROHDAudio 1.3.2 (1.3.2) <2E0A9883-4EA5-706F-78F6-4C1F105A4D30> /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio
    0x1c774000 - 0x1c7d9fe0  com.apple.DVCPROHDMuxer 1.3.2 (1.3.2) <483DD62C-46C4-36AA-6A1C-2DEA6F062863> /Library/QuickTime/DVCPROHDMuxer.component/Contents/MacOS/DVCPROHDMuxer
    0x4577c000 - 0x45782ff7 +com.prosofteng.soundbunny.plugin 1.0.2 (898) <26781624-AE2F-3FCB-A11A-FC51C889E7A8> /Library/Audio/Plug-Ins/HAL/SoundBunny.plugin/Contents/MacOS/SoundBunny
    0x457af000 - 0x457b7ff7  com.apple.proapps.mrcheckpro 1.4 (397) <25DBA6AA-139D-EFAC-1BF8-5D29A3DFA497> /Applications/Logic Pro.app/Contents/Resources/MRCheckPro.bundle/Contents/MacOS/MRCheckPro
    0x457f2000 - 0x457f4ff3  com.apple.music.apps.anvil.resources 9.1.8 (280.4) <AFA90574-C724-880F-9C99-52E064F5B3E8> /Applications/Logic Pro.app/Contents/PlugIns/anvil.res/Contents/MacOS/anvil
    0x457f8000 - 0x457faff3  com.apple.music.apps.common.resources 9.1.8 (280.4) <579C1A3C-3636-9A69-185E-819DC01E1083> /Applications/Logic Pro.app/Contents/PlugIns/common.res/Contents/MacOS/common
    0x460e9000 - 0x460eafef  com.apple.music.apps.midi.device.plugin.FaderPort 9.0.0 (173) <00C2D825-856B-A371-4684-6FCD1FDECC21> /Applications/Logic Pro.app/Contents/MIDI Device Plug-ins/FaderPort.bundle/Contents/MacOS/FaderPort
    0x46161000 - 0x46163ff3  com.apple.music.apps.ebp.resources 9.1.8 (280.4) <95A85BC0-7D35-B965-2026-1A44E96DC653> /Applications/Logic Pro.app/Contents/PlugIns/ebp.res/Contents/MacOS/ebp
    0x46e3b000 - 0x46fb4ff7  GLEngine ??? (???) <76C922AA-A4A7-2835-537B-17F316AD95F6> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x46fe6000 - 0x473f9fef  com.apple.ATIRadeonX2000GLDriver 1.6.36 (6.3.6) <257CAA1D-6573-2932-E344-E96F6C9CDA84> /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRade onX2000GLDriver
    0x4742b000 - 0x4744ffe7  GLRendererFloat ??? (???) <F19DDBE8-1DF6-6618-F554-0E81ED85CE67> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
    0x47705000 - 0x47708fe7  com.apple.MIDIDevicePlugIn.Axiom Pro 1.0.1 (70) <B8D61742-3ADC-1EDB-4D0B-344E0CD0D33A> /Library/Application Support/MIDI Device Plug-ins/Axiom Pro.bundle/Contents/MacOS/Axiom Pro
    0x47840000 - 0x47842ff3  com.apple.music.apps.efx.resources 9.1.8 (280.4) <FB5BBFF8-DF5E-32BC-4F4C-C5A2DA3FB1A6> /Applications/Logic Pro.app/Contents/PlugIns/efx.res/Contents/MacOS/efx
    0x47846000 - 0x47848ff3  com.apple.music.apps.egt.resources 9.1.8 (280.4) <11B09E42-9FC4-A372-8738-057CAB888671> /Applications/Logic Pro.app/Contents/PlugIns/egt.res/Contents/MacOS/egt
    0x4784c000 - 0x4784eff3  com.apple.music.apps.emx.resources 9.1.8 (280.4) <A3C65CFE-2BBF-DB8C-D4C8-5950284E44CF> /Applications/Logic Pro.app/Contents/PlugIns/emx.res/Contents/MacOS/emx
    0x47852000 - 0x47854ff3  com.apple.music.apps.es1.resources 9.1.8 (280.4) <DB1CD8D6-2C8F-32EE-266B-A28C00B2DFB7> /Applications/Logic Pro.app/Contents/PlugIns/es1.res/Contents/MacOS/es1
    0x47858000 - 0x4785aff3  com.apple.music.apps.es2.resources 9.1.8 (280.4) <7E91D13E-87CF-0B50-14A7-9B7A1E3D345C> /Applications/Logic Pro.app/Contents/PlugIns/es2.res/Contents/MacOS/es2
    0x4785e000 - 0x47860ff3  com.apple.music.apps.esp.resources 9.1.8 (280.4) <C5284B25-3250-2201-D4EE-523FE37B9E6B> /Applications/Logic Pro.app/Contents/PlugIns/esp.res/Contents/MacOS/esp
    0x47864000 - 0x47866ff3  com.apple.music.apps.evb3.resources 9.1.8 (280.4) <068F656F-6CA6-37E9-96F5-1F8E10546A43> /Applications/Logic Pro.app/Contents/PlugIns/evb3.res/Contents/MacOS/evb3
    0x4786a000 - 0x4786cff3  com.apple.music.apps.evd6.resources 9.1.8 (280.4) <B15F044D-60BB-FD36-6A49-685C7DCA7FB4> /Applications/Logic Pro.app/Contents/PlugIns/evd6.res/Contents/MacOS/evd6
    0x47870000 - 0x47872ff3  com.apple.music.apps.evoc.resources 9.1.8 (280.4) <E361301A-56EF-FF6C-67E5-AC3D9F15E190> /Applications/Logic Pro.app/Contents/PlugIns/evoc.res/Contents/MacOS/evoc
    0x47876000 - 0x47878ff3  com.apple.music.apps.evp88.resources 9.1.8 (280.4) <6E1152B4-E9F3-3F6E-7246-A10456888210> /Applications/Logic Pro.app/Contents/PlugIns/evp88.res/Contents/MacOS/evp88
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    Pancenter...
    Yes... but I have come across some setups that came with a native SL (and even one Lion!) installation.. that somehow had a corrupted or older Prokit installed for some unknown reason... and given it's a quick fix to try.. I thought I'd mention it..
    I frankly don't think it is entirely a Prokit issue itself, but it wouldn't do any harm to try and install v7 just in case it is part of the problem...
    +1 on the UAD stuff....
    Also, at the time it crashed... according to the logs...the OP was running Ableton Live at the same time, presumably rewired with Logic... so add all that together with UAD plugins... and that's quite a load on the system...
    Finally in thread 32 there is a weird exception msg relating to the Trash2 plugin.. that I haven't seen before...
    Thread 32:
    0   libSystem.B.dylib      
    0x94c29afa mach_msg_trap + 10
    1   libSystem.B.dylib      
    0x94c2a267 mach_msg + 68
    2   ...tope.audioplugins.AU.Trash2
    0x667bd57a catch_exception_raise + 250
    3   libSystem.B.dylib      
    0x94c57259 _pthread_start + 345
    4   libSystem.B.dylib      
    0x94c570de thread_start + 34
    That might be nothing... but as i said, I haven't seen that one before and given what else is going on.. it might be involved too... or nothing to do with that at all!

  • Print head alignment keeps on getting worse and worse the more I try to "fix" it

    First off, I know that this question doesn't really belong in the mbp section, but since I am printing from one, I thought this would be the closest match.
    I have an Epson NX420 printer which came with my 2011 mbp 13in for free (err... $100 off the original $95ish to be exact). It will turn 3 years old in less than a month.
    This past week, I have had troubles printing "good" images, so I did the print head alignment on Epson Printer Utility 4, following the written directions. I printed something out, and it was still disgustingly off, so I repeated the process two more times, each time printing something different. The vertical alignment is fine, but the horizontal alignment seems to get worse and worse. One thin line will be split into two in some places, and one will be dotted while the other solid, and in the case of color, the two bands are different colors. Solids come out grainy.
    I don't want to waste any more paper and expensive ink for something that is not fixing itself. Since my mbp is still under Applecare warrenty, will Apple fix or trade my current printer for another one for free, or does Apple have nothing to do with printers other than its sale? If not, are there alternative ways to fix this problem? I am sure I am choosing the box without any bands at all and if there is I choose the lightest band-in-a-box and click realignment.
    Here is the recent printout of random lines and text, after three unsuccesful trials of print head alignment.

    This is a printer issue and it's only covered under the Epson Warranty Program, which is 1 year.  AppleCare has nothing to do with that.
    You'll probably have to replace the printer if the print heads cannot be replaced.  That's the issue when you buy an inkjet that has print heads that aren't part of the ink cartriges... when they go bad, they go bad and you're hosed.  If the issue persists after a print cartridge change, then it's definitely the heads.

  • Firefox slowness issues have been getting worse, when is it going to be re-coded? none of the "FIXES" ever work and my other browsers work just fine.

    My frustrations with firefox continue to mount. All the supposed fixes are a waste of time. There is obviously a major code problem that needs to be addressed. Your solutions that you post just seem to be the same and never work. Users are not programmers and should not be expected to do your troubleshooting. I have been running a comparison lately using four different browsers to play a popular facebook game (Trainstation). (All browsers at the latest version)
    1. Firefox
    2. Internet Explorer
    3. Google Chrome
    4. Opera
    to do the exact same thing in the game firefox was taking 20 to 30 seconds to complete (about half of the time completely freezing for several minutes.) where the next slowest browser (I.E.) was taking 2-3 seconds whilst opera was the fastest at almost instant, chrome almost as fast.
    Firefox is also slow to load any page in general regardless of flash content.
    Frequently I get "not responding" at the top of the window.
    My system is a new Dell Inspiron with Intel Core I5 processor @ 2ghz and 6GB Ram, about 300GB free hard disk space. Windows 8.1
    The game played requires the latest flash version which does not work on LINUX. However the linux firefox version is much faster. Perhaps there is a direct link for conflict with windows 8.1
    Firefox also seems to have a memory leak, resources get dramatically worse if the browser is open for many hours. (this is not a problem with other browsers in general, except I.E. which exhibits this problem as well to a lesser degree. The freezing issue has also been a problem with Thunderbird lately as well, I do not have another e-mail client installed to compare to.

    I have tried that already, I have seen that response in more than one forum in the past and it does not do anything. I also for the test of it, upgraded to the v29 beta version. Still is slow (not just the game i was playing which is on face book but also on the game developers site directly as well (http://portal.pixelfederation.com/trainstation/), using either does not matter as far as performance of the game. All sites and browsing is slower, as is startup loading my home page which is just google.com. I remember when firefox used to be blazing fast compared to others. I have also tried recreating a new profile, didn't help. tried a complete removal (including registry entries and all files, then a new fresh install, didn't help. someone on another forum suggested several tweaks in the about:config area, didn't help. something has changed dramatically in the last four or five versions. FYI:
    Installed plugins
    Java(TM) Platform SE 7 U51
    File: npjp2.dll
    Path: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
    Version: 10.51.2.13
    State: Enabled
    Next Generation Java Plug-in 10.51.2 for Mozilla browsers
    Shockwave Flash
    File: NPSWF32_12_0_0_77.dll
    Path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_77.dll
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    State: Enabled
    Shockwave Flash 12.0 r0
    Unity Player
    File: npUnity3D32.dll
    Path: C:\Users\S\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
    Version: 4.3.5.32006
    State: Enabled
    Unity Player 4.3.5f1
    Silverlight Plug-In
    File: npctrl.dll
    Path: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrl.dll
    Version: 5.1.30214.0
    State: Enabled
    5.1.30214.0
    Shockwave for Director
    File: np32dsw_1209149.dll
    Path: C:\WINDOWS\SysWOW64\Adobe\Director\np32dsw_1209149.dll
    Version: 12.0.9.149
    State: Enabled
    Adobe Shockwave for Director Netscape plug-in, version 12.0.9.149
    McAfee SecurityCenter
    File: npMcSnFFPl.dll
    Path: c:\PROGRA~2\mcafee\msc\npMcSnFFPl.dll
    Version: 12.8.934.0
    State: Enabled
    McAfee MSC FF plugin DLL
    Adobe Acrobat
    File: nppdf32.dll,nppdf32.dll
    Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll
    Version: 11.0.6.70
    State: Enabled
    Adobe PDF Plug-In For Firefox and Netscape 11.0.06
    Intel® Identity Protection Technology
    File: npIntelWebAPIIPT.dll
    Path: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll
    Version: 2.1.42.0
    State: Enabled
    Intel web components for Intel® Identity Protection Technology
    Intel® Identity Protection Technology
    File: npIntelWebAPIUpdater.dll
    Path: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll
    Version: 2.1.42.0
    State: Enabled
    Intel web components updater - Installs and updates the Intel web components
    Gamers Unite! Snag Bar v. 1.300.436 addon
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