Project as ticketing system/helpdesk

Hi,
I am new to Project or Project Pro for Office365. Wanted to ask if anyone has used Project Pro for Office365 or Project Online with Project Pro for Office365 as a helpdesk/IT task system, which can handle projects as well as daily tasks and helpdesk
requests. Also looking to have reporting, asset management, and a plus would be integration with email, where users would be able to email the system to open tickets.
Thank you

In addition to Paul's excellent answer, I'd add that PS2013 offers a new timesheet feature as the multilines administrative time categories which allows managing in a better way support activities like tickets.
See this
article on my blog about this topic.
Hope this helps,
Guillaume Rouyre, MBA, MVP, MCP |

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Helpdesk ticket system for use with SBO

Hello Experts,
I am searching for a helpdesk - message or ticket system for or own use, to improve our customer support.
At this moment we simply use the email (pop inbox) and the SBO service module, but we want a more sophisticated solution.
I would Like:
Automatic reply and a tracking system for ourselve and our customers to follow the processes of a message.
Connection with our a AR invoicing system.
What systems can you experts advise me for further investigation?
Kind regards
Henk Tjassing

Project Management for Business One, developed by Maringo, is an Add-on that you can use.
Kind regards
Carin

Support Ticket System

Is there any source code available for Support Ticketing System ??

dcminter wrote:
Depends what you mean. My guess would be: "I have to do this for a project, but I'm in over my head and I have no idea where to start and the deadline is looming."

Third party Logon ticket system - Info Required

Hello
We have to integrate existing Broadvision portal to Enterprise portals. We are in the mood of moving to third party logon ticket system. Can anyone suggest which is the best one?. The user has to login to Broadvision portal first and then by using sigle sign-on to EP next. Can anyone suggest what are the possibilities are there to implement SSO amoung the above hetrogenous portal?

For time management with the help of transaction pt80 you can download the information about employees with the help of idoc. And there are some programs a.k.a connectors that link access control systems and SAP so that you do not hire the same employee in the access control problem. You hire the employee in SAP and SAP sends the information (HR Minimaster DATA) to the related program.
It is also do the same thing for the employees who resign. I mean if an employee is fired or resigned from the company than it is sent to the related system.
These can be found under PDC integrated systems. You can find information about the systems from Ecohub. http://ecohub.sap.com/
I hope this answer will help.

Wireless in the hotel. Ticketing system solution?

Hello guys,
It's not a first time when I heard about this.
Customer wants to have a ticketing system integrated with their wireless network for the guest users.
But as I know, Cisco has just "WebAuth" with LobbyAdministrator functionality. It's not the best choice.
What kind of systems do you use for hotels? Maybe you have any recomendations? Maybe any Free/Open source?
Also have you tried to do it with Cisco ISE?

The default gateway for the guest vlan should be the nomadix box. So all traffic gets handed to nomadix. The nomdix handles the who, what, where, when and how.
On the wlan side -- you keep it open. Nothing on the webauth .. open wlan, default gateway is nomadix ..
Can you add security on the wlan side. Yes, but then clients would need to know the key or logon name / password.
GUI wise.. Its been a bit since i played with it.. But it was like a 30 minute config and she was running ..
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
‎"I'm in a serious relationship with my Wi-Fi. You could say we have a connection."

Integrating OIA with Remedy Ticketing system

Hi,
Did anyone tried to integrate OIA with Remedy ticketing system to send remediation actions via tickets to the appropriate group?
I see that in several white papers that it's possible but could not find any good source to do the same.
I also see the following in the OIA guide;
To Create a Business Structure Hierarchy
An n-level business structure hierarchy can be defined in Oracle Identity Analytics. A business structure can have various child business structures under it.
1. Log in to Oracle Identity Analytics.
2. Choose Identity Warehouse > Business Structures.
WorkingWith Business Structures
36 Oracle Identity Analytics User's Guide • August 2010
3. ClickNew Business Structure to create a business structure.
The Create Business Structure window opens.
4. Complete the form as follows:
■ Name - Type the name of the business structure.
■ Parent - Select the parent business structure from the drop-down menu.
*■ Enter the Service Desk Tick # - Each business structure can be associated with a unique*
service desk ticket number if an integration between Oracle Identity Analytics and a
ticketing system is used in your organization.5. ClickOK.
Can anyone explain what is this Service Desk Tick # here?
Thanks
Arun

You should post your question to the SBO forum:
SAP Business One SDK

SolMan ticketing system

Hi,
i had config solman as ticketing system....
i can create support message through help menu but only in solman......
not in other system those are in landscape.......it is saying "Customizing for feedback functionality missing"
it is showing ..... one more thing if i create support message then how can i see.....
With the feedback function, users can enter a feedback message directly from the SAP system (with system menu Help -> Feedback or by double-clicking on the SAP logo) and send it to the relevant support unit. The support unit can be a customer support unit or one at SAP.
You have to make the necessary settings in the system.
please correct me....

Dear anu/urbanj,
i follow the same sapnote as you pepole suggested and now i am able to create support message ...
as what i did
i call t- code DNo_NOTIF
and select groups
then select Groups without text SLF1 and choose group ---> insert and give the value as per Solman
but SolMan having three elements
Group
Element    Elem. Text                                                    From No.               To No.                     NR Status Ext.
Basic Notification
                                                                                9999000000                9999999999                   9999000000
SLF1
Basic Notification
                                                                                1                                      999999                        X
ABSC
TASK
ABA Message SLF1
                                                                                8000000000           8999999999           8000000000
while at my ECC devlopment
ABA Message SLF1 is not showing that why i assigned only above one
Group
Element    Elem. Text                                                                     From No.               To No.            NR Status Ext.
SAP Support Message
                                                                                9999000000           9999999999           9999000009
SLF1
SAP Support Message
                                                                                1               999999
ABSC
TASK
then according to sap note 498984 i delete or change the status profile in customizing:
t-code DNO_CUST01
then select entery SLF1
then Details
then delete the entery in "STATUS PROFILE field   and then save
now problem is that when i created message through ECC devlopment server that it is giving me message no 009999000000
and when i am checking through SolMan <MSM> then through CRMD_ORDER it is asking Business transaction Number and i am giving the number 9999000000 then it is saying that
Transaction with the transaction number
'9999000000' is not available or archived
Transaction with the transaction number '9999000000' is not available or archived
Message no. CRM_ORDERADM_H012
tell me what should i do to check it out
please help
Edited by: dik on Jul 13, 2009 1:45 PM

Customizing exchange for ticketing system

I posted this in a system center operations manager 2012 forum but maybe it belongs in a exchange 2010 forum. I set up subscriptions in SCOM to email out alerts when i get a hardware alert. I would like to send these email alerts directly to our ticketing
system. I would need to inject :START OF INCIDENT and :END OF INCIDENT
into the body of the email (see below) so that our ticketing system can parse out the data. Any ideas? Below is the question i posted in scom 2012. Thanks
I know you can add custom scripts to alerts which can then be emailed out by using this method.
http://stefanroth.net/2012/04/17/scom-2012-using-alert-customfields/
But these custom scripts add them on at the end of the alert and i needed them to be added in the middle for our trouble ticket system. It needs to see start of incident and end of incident. Thanks for your help if this can be done. Example:
:START OF INCIDENT
Alert: resource exhaustion detected (check virtual memory)
Source: PTESPSQLPROD01.mtsallstream.com
Path: Not Present
Last modified by: System
Last modified time: 9/26/2014 2:58:20 PM Alert description: Event Description: Cluster resource ‘SharePointAG1_10.45.12.166′ in clustered service or application ‘SharePointAG1′ failed.
:END OF INCIDENT
lars

Hi lars,
It seems an issue on SCOM. I suggest ask SCOM for help so that you can get more professional suggestions. For your convenience:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/home?category=systemcenteroperationsmanager
Thanks
Mavis Huang
TechNet Community Support

Premiere timeline won't redraw properly after opening project on different system

I've been seeing an issue (for quite some time now) where if I'm working a job on two different edit systems (usually with duplicate media or using a shuttle drive for mobile editing) that when I open the project on the "other" system the timeline won't redraw properly and looks like the attached image. The edit is there and the system will play the timeline but it's unusable as you can't work.
I've found that some combination of duplicating the sequence and/or quit and restart might fix it. Importing the sequence to another project will too. A talk about this on twitter with other editors who have seen this says a relink to the media will fix it. I used to think that was a problem of using Dropbox to store a PPro project files was the culprit but it happens when I use a shuttle drive to keep the same project on two computers in sync for editing on one or the other.
Anyone else? Any solutions?

Hi Scott,
I've been seeing an issue (for quite some time now) where if I'm working a job on two different edit systems (usually with duplicate media or using a shuttle drive for mobile editing) that when I open the project on the "other" system the timeline won't redraw properly and looks like the attached image. The edit is there and the system will play the timeline but it's unusable as you can't work.
Yes, I have seen issues here in support when users transport their projects from one system to another via a portable hard drive. It's very weird behavior and I'm investigating the issue. What you might try is a different method of transporting those projects, like a different drive, etc.
I will add this issue to my report. Feel free to file a bug report here.
Thanks,
Kevin

Anyone get this when opening projects on other systems

Have a project running on my mac pro (system A)... put everything on an external drive... open it on another identical system (system B), and get this:
Premiere CC 2014 Timeline Issue - YouTube
It does not matter which way I go... (A to B or B to A) every time I bring the project to another system I always get this issue.
The only time it opens ok is when the project relinks media from the system the project was saved on.
The best workaround is to start a new project and drag the project I want to open into it.
Cheers

Sorry but ... from the PP manual... if you have ever read it???
Clip instance
A dependent reference to a source clip, used in a sequence. Each time you add a clip to a sequence, you create another instance of the clip. A clip instance uses the name and source file reference used by its source clip. While clip instances are not listed in the Project panel, they are differentiated in the Source Monitor menu if you open instances there. The Source Monitor menu lists instances by name, sequence name, and In point.
Hope that helps you understand the correct terminology.
Anyway, I was wondering if anyone can try to duplicate my issue??

Send data from "create support messages" via Mail to a ticket system

Hello all,
I'd like to make use of the option "create support messages" directly out of the induvidula SAP systems. This would raise highly the Information our supporters recieve.
As far as I understand there must be an initial setup to get the above mentioned functionaly in an individual SAP system.
The problem is that we do not want to use the SAP Service Center. We have a very effectiv Interface to our current ticket system which scans incomming eMails, evaluates, classivies and routes them.
Due to this I like still to use the "create support messages" directly out of the induvidula SAP systems to gather the information BUT then I like to send all as an eMail to our ticket system.
Has anyone done something like this or has an idea how to set this up? I have heard that this is a not too rar setup but until now I couldn't find someone who actually set this up.
Thanks a lot
Michael

Hello Michael,
I found your forum entry and I would like to ask if you have solved this problem? I would also like to implement a third party ticked system with menu - create support message.
Do you have any information or documentation how to do this?
Thanks and kind regards,
Leo

Block mailer-daemon from ticket system

it is possible to block an address from the ticket system (example: [email protected])
sometime users CC an incorrect email address and when replys happen we get the Mailer-daemon errors in the ticktes. can this be blocked?
spiceworks version: Version 7.4.00059
This topic first appeared in the Spiceworks Community

If you don't have it set, it takes the default setting which is fine. That said, you use virtual domains which are unaffected by this parameter. If you want to properly reject mail to unknown users, you will need to switch to postfix style virtual domains instead of Apple style virtual domains.
Users in your Open Directory database will work with Postfix. If you want to mail enable LDAP users in a different LDAP database, you will need to recompile Postfix to include LDAP support.

Need a trouble ticket system written in CF

I have a restaurant client who has outsourced portions of
their online ordering system (takeout and delivery) to three
different companies. First, there is the ColdFusion application
development, testing, deployment and maintenance provided by me. A
second company supports the http network, where each of the 5
restaurants have Web servers, allowing food ordered online to be
sent from the Web site to the correct restaurant. Third, there is
the company that provides the point-of-sale system, which accepts
the online orders off the Web, as well as orders from POS terminals
in the restaurant, and prints tickets for the kitchen, cashier and
a customer receipt.
We need a trouble ticket system that allows anyone to open a
trouble ticket, make assignments to individuals, automatically
e-mail interested parties, update ticket status and close tickets.
This must be simple enough for the customer to use, should be
written in CF and use MS Access as the database backend.
A lot of Googling has produced a lot of applications, but
none written in CF.
Any thoughts?

see if this will work for you:
http://www.coldfusionjedi.com/index.cfm/Lighthouse-Pro-CF-Bugtracker
Tim Carley
www.recfusion.com
[email protected]

OTRS - Trouble ticket system

I'm trying to find out wheter the ZCM-Database can be synchronized,
imported in the OTRS CMDB database. This is a feature I need to make a
choice for OTRS.
I know OTRS in essence is a trouble ticket system, however there is an
ITSM module which provides some configuration and ITIL options.
I do not need the technical under the hood details, just a general
guide. Some say I need SOAP, others say there shuold be an synchronizing
tool between MSSQL and MySQL.
Thanks in advance for any information.

On Tue, 18 Nov 2008 13:57:37 GMT, Brief wrote:
> I'm trying to find out wheter the ZCM-Database can be synchronized,
> imported in the OTRS CMDB database
hmm... let me ask.. but chances are slim that we get really enough
information till the sdk comes out.
you could ofcourse always enlist the help of Novell Consulting which would
be able to do that job though..
Marcus Breiden
If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Problem/Issue/SR Ticketing System

Hi All,
I am task to develop a problem ticketing system.
Is the apex package apps "ISSUE TRACKER" similar to ticketing system?
Thanks a lot,

Hi All,
I am task to develop a problem ticketing system.
Is the apex package apps "ISSUE TRACKER" similar to ticketing system?
Thanks a lot,

Project as ticketing system/helpdesk

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