Project Online - Can't Delete Resource and User from Delete Enterprise Objects

Question

I would like to link a resource account to a user account but I ran into an error: "The resource account
is already in use.".  This is a known issue which I attempted to resolve by following the instructions in KB2881398.
However when deleting the selected resource from Delete Enterprise Objects I get a message indicating success ("The
selected Resources and Users have been deleted.") but the duplicate user is still in the listing in Delete Enterprise Objects and when attempting to link the remaining resource to a user logon account I still get the error
"The resource account is already in use."
Why is the user not deleted even though Delete Enterprise Objects reports success and how can I delete these duplicates to be able to successfully link the account?

Answer 1

Hi,
This might be due to your Exchange Sync issue, where your project workspace is unable to delete that user from local DB. Try following steps to diagnose the problem:
1) Go to your Resource Pool, DELETE a resource.
2) While resource is being Deleted, open another window 
Server Settings -> Manage Queue Jobs
3) Here you can view the progress of your current Resource Deletion update, check if all goes smooth and your Resource is deleted successfully by showing process completion 100% :
 ( to view any error look at the
last column of table on Manage Queue Job page)
4) Cross check your Resource by running Resource Availability Report.
Basically this will give you a fair idea of your resource deletion problems and how system is responding to it.
Regards