Projects stopped opening after subscription to the Cloud

Aloha all,
About a month ago, I downloaded the trial of PR CS6. I also bought the relevant "Classroom in a Book" and began working my way through it, using the included projects. I made it about halfway before my trial expired, but that was enough to convince me that Adobe was a worthwhile product. So I joined the Creative Cloud, taking advantage of the sale for educators.
Now, I can no longer open any of the projects from the book. Whether I try to open the original project, or one that I've edited on, I get the same message:
"This project contained a sequence that could not be opened. No sequence preview preset file or codec could be associated with this sequence type."
I'm concerned. There are several things about this I find alarming.
So, can someone help me? What's the magic fix to get this up and runing again? Or have I made a horrible, horrible mistake, and should I quick cancel before my 30 days to do so expires?
Mahalo!
Tom G

Thanks for the reply!
The Deactivate/Reactivate method didn't work for me. I am unable to deactivate the software. "Deactivation not successful. Please try again."
Uninstalling / cleaning / reinstalling is not something I'm willing to consider at this point. I have legacy versions of other Adobe products, and don't want to risk the scrub tool rendering those unfunctional as well.
There is an available update, but it fails to install because something called "Dynamicclick" needs to be shut down.
Sorry for the lack of info, let me fill that in:
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
Premiere Pro CS 6.0.0
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Unable to. Installer runs for about an hour, then tells me to close a program that, to the best of my ability to locate, does not exist.
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
10.7.5
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
Various. .mp4, .mov, .avi files. Not only the files from the training DVD, but also AVCHD files from a camcorder.
If you are getting error message(s), what is the full text of the error message(s)?
See screenshot above
What were you doing when the problem occurred?
Trying to open projects that worked last week.
Has this ever worked before?
Nope
What other software are you running?
When the problem first appeared, part of my troubleshooting involved restarting the machine and launching Premiere by itself. Didn't help.
Do you have any third-party effects or codecs installed?
Not yet. haven't had the chance!
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
Mac Mini, 2.3 GHz Intel Core i5 processor, 8 GB RAM. No 3rd party hardware attached.
Are you using Mercury Playback Engine GPU Acceleration?
Nope. At least, I don't think so.
Does the problem only happen with your final output, with previews, or both?
Neither. I can't get to the stage where either previews or output are available.

Similar Messages

Having Trouble Downloading After Effects VIA the Cloud.

So I purchased Adobe AFter Effects through the cloud on a month to month basis. I had just finished the free trail and decied I needed to download it.
I then dowloaded the free trail of Creative Cloud just to see how the layout was etc. Then I purchased After Effects on Creative Cloud.
After I recieve my e-mail telling me my purchase had gone through etc etc. I logged in to Creative Cloud and tried to download AE.
The Adobe Apllication Manager window opens and I selected After Effects again but it doesn't do anything? On the left side (where it should say download or try) it says Up To Date.(picture included below).
I checked my computer just to make sure it hadn't downloaded and it's not there. I have a feeling this whole issue has to do with the free trail I was on?
Anyway, it's Saturday and Adobe's phone support is not open and I'll be wasting two whole days of my month to month plan if I can't get it downloaded
Anyone have any ideas as to what I'm diong wrong here, or what I should do to resolve the problem??
Thanks...

Log out of AAM, clean the SLStore folder as expalined here:
Error "Licensing has stopped working" | Mac OS
Sign back into AAM and then launch the apps to confirm the license agreements and finalize the activation.
Mylenium

Opening a file from the Cloud of Adobe Reader - Ipad

Hi,
I have got a serious trouble with my Ipad. It's been about 3, maybe 4 days that I can't open my files from the cloud of Acrobat.com if it hasn't been open recently, thus not in the docoument.
When I try to open a file, I click on it, and then, it do not open, just stay blocked on "Opening... X Mo." without never progressing.
I thought it was maybe the internet connection. But the Cloud of Pages, Numbers and Keynote works perfectly.
Then, I did some manipulations on Adobe Reader : I deleted it, then downloaded it. All the files are in it, but I can't open them. I 've checked the version of Adobe reader and it's the latest one. I've checked the version of My Ipad, and it's the lastest one too. I even turned off my Ipad, then turned it on. Nothing.
So, I thought it was maybe the files itself. But I can open them on the cloud of my computer.
Ps. About subscriptions, I bought the Pack (about 79€ a year).
Sarah
Sorry for my english, I'm french
Hope you'll understand what I'm saying.

Hello everyone !
I backed up my Ipad, then restored it and... It works
Hope It will help some of you. I was soooo deperate and then, I can get back to work

ITunes crashes upon opening after telling me the volume is turned all the way down....

After updating to iTunes 11.1.3, everything was fine initially. Suddenly though, as of yesterday, my iTunes decided that it was going to turn off it's own program-controlled volume. It was kind enough to alert me to this, and I closed the warning about it and set about raising the volume, wondering why I had turned it down in the first place. At this point though, iTunes had stopped responding at all. So, I forced it to quit, reopened it, and once again it alerted me to the fact that the volume was turned all the way off. Okay, I said, told it not to warn me again, closed the warning and then there was a new alert about the fact that my previous forced closure of iTunes resulted in extra windows being closed that it was now asking me if I wanted to reopen. I can't even click on the "Don't Reopen" button, as the program itself once again stops responding after I acknowledge the first warning about the lack of volume. Anytime I open iTunes it does this (repeated without fail, several dozen times now...). Once iTunes is open, none of the options in the Help or Edit or File or any of those buttons in the taskbar are actually clickable, since I can't do anything before acknowledging the alert about the volume, after which it inevitably stops responding. Tried restarting the Mac to no avail. Tried downloading and installing a fresh iTunes hoping it might repair the damaged files, to no avail. I can't actually remove the current iTunes from the computer since apparently it is 'essential to OS X'. Not really sure how to go about fixing this issue.....could anybody shed some light on this?
Thanks!

In that case I would reinstall your itunes. It will just install over the top of the existing program. As a precaution it is usually wise to make a copy(Backup) of your itunes folder when installing itunes. It should not affect anything but you never know
You can find the install package for itunes 11 here
http://www.apple.com/itunes/download/

In august 2014 I bought a year student subscription from the cloud , and now no sync , Illustrator suys I am logged out.No updates ?

In august I bought a year student subscription from the cloud , last month when open any program I was asked to accept the Adobe License agreement for every program I opened ,I thought must be part of the updates , sinds then I have no sync , Illustrator suys I am logged out.
I can't update and Illustrator says I am logged out when I want to acces the kuller ( color ) from Illustrator . In the cloud I want to ad some changes to my ID , it says I have no access , what is happening , do I have to un install the whole thing and install it again ? THX

Hi There,
Kindly sign out and sign in to Creative Cloud app.
Sign out, Sign in | Creative Cloud Desktop app
2. Sign in, activation, or connection errors | CS5.5 and later
3. update: http://helpx.adobe.com/creative-cloud/help/install-apps.html#Update apps
Troubleshoot update: Troubleshoot update issues | CS5, CS5.5, CS6
Please revert if you still not able to update.
Thanks,
Atul Saini

TS3048 My wireless mouse has stopped working after I recharged the batteries,the green light does not come on. I swapped the batteries from the mouse to my wireless keyboard and they work fine in the keyboard.

My wireless mouse has stopped working after I recharged the batteries,the green light does not come on. I swapped the batteries from the mouse to my wireless keyboard and they work fine in the keyboard.What can I do?

Hello:
Try resetting the SMC and PRAM.
Barry

WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none receive

Hi,
WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none received"... Help
I have tried network diagnostics which doesnt help... The only other ting is, when I woke the computer up it said tat another device was using my IP... My wife had plugged her phone into the computer to charge etc but even when i turn wifi off on the phone there is no change... also in settings on the phone the IP address is different...

The answer to your question is - neither!
Your PC should to configured to obtain an IP address automatically, and to obtain DNS server IP addresses automatically, from the Airport Express. This is the way Windows (and Macs for that matter) are configued by default, and that is the way most people have their computers set up. If you manually configured your PC's IP address to be the same as your wife's Mac, it certainly explains why your PC is not able to access the internet.

"A problem caused the program stop working," after I accepted the TERMS and Conditions for Adobe Reader 11 installstion. What I need to do next? Thanks.

"A problem caused the program stop working," after I accepted the TERMS and Conditions for Adobe Reader 11 installstion. What I need to do next? Thanks.

Thanks for your reply. I did get upgraded to 10. something. Not on that computer now. 11 is not supported on Vista
Pat Willener <[email protected]> wrote:
Pat Willener created the discussion
""A problem caused the program stop working," after I accepted the TERMS and Conditions for Adobe Reader 11 installstion. What I need to do next? Thanks."
To view the discussion, visit: https://forums.adobe.com/message/6442262#6442262

I'm missing a lot of my pictures on my phone after going to the cloud. You cab see that the were there but it's just a grey tile now. When I click on it it just spins loading. Any help would be appreciated.

I'm missing a lot of my pictures on my phone after going to the cloud. You cab see that the were there but it's just a grey tile now. When I click on it it just spins loading. Any help would be appreciated.

I, on the other hand, had no brightness issues on the 4S after upgrading to iOS 6, and no change in (good) battery life. If could be something else, an app or background process that is less efficient with iOS 6? Could be anything.

Digital amplifier cd box won't open after I push the eject button

My digital amplifier cd box does not open after I push the eject button. Then it starts reading and shows no disc. I can't get it open to put a disc in. Please help.
Solved!
Go to Solution.

If you experience difficulty with the disc tray opening or closing, follow these steps to try to resolve the issue:
Turn off the power to the disc player or the stereo system, if the disc player does not have a separate POWER button.
Unplug the power cord from the AC outlet.
Verify there is nothing is blocking the tray from opening or closing.
Let the disc player or the stereo system remain without power for approximately one minute.
Plug the power cord back into the AC outlet.
Turn on the power to the disc player or stereo system.
Attempt to open or close the disc drawer or tray.
If issue recurs, reset the unit to factory settings (attached below are the steps):
If the issue is still unresolved, service may be required. Click here to check for your service options.
If my post answers your question, please mark it as "Accept as Solution"
http://bit.ly/Win-4K

"General" in Settings won't open after I installed the iphone 4.0 upgrade.

"General" in Settings won't open after I installed the iphone 4.0 upgrade. Any ideas?

Have you tried to reset? Hold off button and home button together until Apple apears.

After uploading to the cloud, i lost access to some of my songs. The library still shows the information and there is a cloud download icon but the font color would seem to indicate it has been deactivated (i.e. nothing happens when I click on it).

After uploading to the cloud, i lost access to some of my songs. The library still shows the information and there is a cloud download icon but the font color would seem to indicate it has been deactivated (i.e. nothing happens when I click on it).

Problem closed (although not resolved). After working with Apple support, no resolution was found. I asked for a refund of the iTunes match purchase price, which was granted. Interestingly the support tech, who was very nice if not particularly helpful from a technical point of view, spun the "resolution" of refunding my iTunes match purchase price as a positive one, here is a quote from the final email
"I'm glad to hear that you're not having issues with the songs you've purchased. Nothing makes Apple happier than to hear that our customers concerns have been rectified."
It is notable that I never had an issue downloading music directly purchased thru the iTunes store, the only issue that existed was downloading songs that I ripped from my CD collection and "matched".
I'm happy that I received my money back, however I wish that the iTunes Match service worked for me (I was looking forward to this service). I'm most upset at the time I wasted trying to fix this problem.
I'll now download music the old fashioned way: syncing with iTunes directly.

Photoshop Opens After I Quit the Program

Everytime I quit one of my adobe products, it automatically opens again. I use the force quit a couple of times before the program stops opening. How can I fix this?

I have the same problem!
Photoshop restart alone after I quit it

Stop opening multiple instances of the same application

I am used to having graphic files on my desktop, when editing one I would simply right-click and pick "open with" > Photoshop (which is always open in its own desktop in my computer). Now out of the blue, if I do that, it loads another instance of Photoshop, which is certainly what I don't want. I can have 2, 3, 4 Photoshops running at the same time and editing the same image!
Any idea how to solve this? I searched but all I could find is people wanting the opposite i.e. opening multiple instances of the same app.

Your best bet to prevent this is to detach or unmount this drive; however, you can also try resetting your Mac's launch services, to have it re-scan only the Applications folders on your boot drive for programs to associate with documents and services you are using. Running the following command in the OS X Terminal will kill the current launch services database (its long, but copy and paste the entire line):
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill
Following this, run the following command to seed the database with the apps you currently have installed:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -seed
Note that these changes will only apply when opening documents that have not been specifically assigned to a program. If you find a specific document continues to open the program on the external drive, then you can get info on it and change the associated program in the "Open With" section of the info window. After doing this, you might need to re-run these commands above, as opening the program will register it with OS X's launch services and have it now be available for automatically handling other documents.

My Itunes store wont open after I did the update on my Iphone.

I cant get itunes store to open now after i did the update?

thank you very much for solving my problem, im just used to clicking on the link all the time, but as long as i can open the page thats ok, thanks again

Projects stopped opening after subscription to the Cloud

Similar Messages

Maybe you are looking for