Promise RAID problems

Hi all,
I was wondering if anyone on the list had problems with the Promise RAID.
My system is a 875P Neo. The two SATA drives are Seagate ST2380023AS. The system shas been wrking fone for about a month than troubles started. My system is updated to all the latest patches WinXP and MSI wise as well.
The system keep corrupting itself. When rebooting WinXP goes into a repair mode and run chkdsk. After in installing PAM 4.0 and enabled the logging I see these messages popping up in the event viewer:
Source: fasttx2k
event ID: 9
Desc: The device \device\scsi\fasttx2k1 did not respond within the the timeout period.
I had to recover WinXP a few times now and I can't keep working with the system this way and wondering when it is going to corrupt some files what I have not backed up yet.
I can't find any answers on Promise's website or here.
Any help appreciated,
--Laszlo--

Thanks for your help. I think my config is more simple than yours. I only have WinXp on this system on the Promise controller. I have the two drives in a stripe configuration, RAID 0 with 2x80GB drives. Same manufacture same BIOS on them.
I am not using the Intel SATA controller. The only device is a CD drive there.
What can I configure on the RAID controller? The only option I saw is for cache. Write Through or Write Back. Mine is set to the default of Write Back.
How could I verify that the drives individualy performing well? Is there any utility from MSI or Promise allow me to do that? What version of the Promise driver are you using and what is your BIOS version? I have the latest available from MSI which is 1.00.1.29 and my system BIOS is 1.9.
Thanks,

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694D AR Promise Raid problem

When I boot up, I don't get prompted to enter the Promise BIOS.
I am running v3.7 of the 694DAR BIOS, and the Promise device is recognized in Windows (the device manager shows it as working).
I've tried flashing to other versions of the BIOS (3.4, 3.5, 3.6) all with no luck.
Anyone know what's up?

Use CTRL-F after the memory count.
That will get you the Promise utility.
There's an option in there to hide the system message telling you to hit CTRL-F (similar to CTRL-A for Adaptec SCSI controllers) which may be enabled.
Ignore Wakanoby - he'll probably tell you to buy a new PSU....

KT4 Ultra Promise Raid Problem

Hi,
I recently purchased a KT4 Ultra board to replace a K7T 266 board. After connecting my RAID 0 array to the 40pin IDE RAID controller on the new board, I was surprised to discover that only one hard drive was recognized. I tried every jumper combination, even iterating through ones I knew would be invalid. I switched cables, and I even tried a different hard drive. Since the two Serial ATA connectors naturally only support one drive, I would hope that some errata in the BIOS would not cause the old 40pin connector to only allow one drive. Who knows.. that was my only guess, as I've tried everything I can think of. Does anyone have any ideas?
Thanks,
Jeremy

ide 3 acts like a sata channel and will read one drive only
as it says on boards page you need at least one sata drive for raid
you cheapest option is 2x sata convertors
abit make them and sig do as well
i say 2 as i would not have one sata one ide in raid myself
ps this is the nforce forum not via

MSI 865 PE NEO 2 (MS-6728 v.1) raid problems

Hello guys,hope somebody can help before i throw everything out of the window.
Hi had this mobo since 2003.
p4 2.66 800 fsb
memory pc 2700 333mhz
Ati radeon 256 mb
2 ide hds 120gb each on onboard promise as raid optimized for performance (raid0)
Everything start about a month ago.
suddenly Pc dont boot from array.( i think was a power cut)
after playing a bit around I went to fast build (ctrl -f ) delete the array and with option 1 auto detect the array again.
Pc booted and everything was fine,then messages like " windows no disk error" start to pop up everytime i boot up again.
I taught about malaware of some kind and even try to reassign a letter for hds that always appeared as "C".
then very frustrated I had the "brilliant" idea of using window restore point to restore windows some time before I had this problem.
Then no more boot guys the man lost control of the machine.
i tried to use recovery consolle, when i go "chkdsk" says: disk appear to have 1 or more unrecoverable errrors.
MAP do not shows the disks (maybe `cause raid?).
the funny thing is that on fastbuild (ctrl-f) a bootable array is present and "Functional",but when i do option 1 (array autoset up) says "no available disks".
I have tried to reinstall Promise pdc20378 driver(cannot find original floppy anymore so i have download driver) to reinstall windows XP(SP2),pressed F6 and then s messages says unexpected error on line bla bla bla.
It does not allow me to install a fresh copy of xp.
Do you think is the promise raid controller fault?
do I need to change/reinstall the driver(maybe i have downloaded the wrong 1).
There is not very important stuff on hds,just years of downloaded movies and songs,which i would like to keep if poss.
Any suggestions before I throw this superb mobo of the 2003 and get the new p35 chipset?
Is the machine finally beat the man?
I thank you all in advance
A sleepless man

Thanks HenryW,
I have create the dikette and done the test.
It did not recognize the disks on the onboard promise ata raid.....so i plug them on the normal ide
I ve done quick scan first and 1 of the disk came up with error 0x73 (defective device ..excessive shock),
then i ve performed advanced scan on the same disk and gave me a different error code 0x72 defective device ..S.M.A.R.T failure.
I guess 1 of the disk has gone,unless i can repair it somehow with this utilities,or disks have to be read 2gether on the raid controller..
Well i ll try to see on hitachi website,any more suggestions please let me know.
I thank you for the great help you are giving

K9A2 Platinum bios 1.4 or 1.5 Promise RAID fail Boot.

Ok I have BIOS version 1.3 running fine. I want to upgrade to a bios that officially support the phenom and its power usage. So back in may I try to upgrade to bios 1.4. No good the machine will not boot the RAID set that contains window XP. :( Reverted back. Contacted support. Not much help... a few weeks pass. Contact support again they send me bios version 1.51. Same issue. Reverted back to 1.3. Recently I tried the final release of 1.5 with the same issue.
Anyone out there using a phenom on the K9A2 and booting with the Promise RAID controller in a striped 0 set ? How did you get it to work with the current bios version. Tech support 'claims' they have no problem with the bios and that they have tested it with the promise controller booting to XP.
Thanks,
Jon Harrell

Considering the very large files that regularly run through the system and the extra cpus that windows inefficiently uses I doubt a software controller would impact the performance gains significantly. The units we have prep large format presentations and regularly handle very large files. Bandwidth is key. If this was the average desktop or even a web server yes 1 drive would most definitely be faster. But that would be a different subject.
Although now we might just be considering scraping the whole MSI created mess, and purchasing a hardware solution like that of the quad sata raid in our server.
But for now:
Does any one know the perfect combination?
e.g. Promise driver 1.1.1030.47 !work with Bios 1.50 (promise 2.8.1030.0032)
Thanks,
jh

K7T266Pro Promise Raid not detected anymore

Have just installed a MSI FX5700 Ultra graphics card on a K7T266Pro, and am now unable to use the onboard Promise raid controller.
I realise it's the card that is causing it, but can't find out what it has done. I've also looked for a bios update for the raid controller but can't find one. Motherboard has latest bios and drivers, as has the FX5700.
Any help greatly appreciated.
Pete.

hi martin555,
you should have really started a new thread, giving as much info about your problem and your system as you can, rather than add to this old and unresolved thread
but as we are here now, please post full system specs, and also what the blue screen error message says if you can

Promise RAID or other Storage

I've noticed a few threads where people have mentioned the Storage they're using. I'm sure it would be handy for others if people could give a bit of info on their setup as I initally assumed everyone was either using Promise RAIDs or some none Xsan type setup for Final Cut Server.
I saw Infortrend mentioned by Willard in another thread which is what sparked me thinking about this.

I think you can use any strorage you like it all depends on the SAN software you use. SAN software secures your volumes and files from getting corrupted when a volume is being entered from more then one computer. XSAN has it's own filesystem and needs a metadata controller. I use MetaSAN from tiger technology because it makes your RAID act a an ordinary drive. You can format is NFS and put any file type on it you like. Just a very big drive on your desktop.
Read more about it on:
http://www.kenstone.net/fcphomepage/metasannattress.html
What should be important for the hardware are things like support, easy to setup and maintain.
Yesterday as wat at the IBC and overwhelmed by the amount of storage systems. I am working o the infortrend for a year and a half now with zero problems.

K9A2 Platinum Sata Raid Problems

I could not get my 2 500 gb seagate 7200.11 drives to work on the sb600 raid controller, in raid 1 (set to raid mode in bios). I'd set it up and it would remain functional until I formatted it and put stuff on it. Then when I restarted, it says critical and can't locate the second drive, but it shows up in the list of definable drives. My older 200 gb seagates 7200.9 in the same setup do not have this problem. I finally got my 500s working by hooking them up to the promise controller instead. (Although no longer a current problem, I wouldn't mind knowing what would cause this for future occasions.)
My new problem is, I had to unhook all but the drive I wanted to install Windows XP on (A separate 120 JBOD configured drive) so I could get it to be C:/. This all went fine. However when I hooked up the 500s again, Windows XP would not boot, the screen just stayed black, with them not hooked up, it boots just fine, with the 200s as well. When running the Windows XP setup again, the 500s appear as C:/ instead of the 120 in the disk select screen of the install. It's like the 500s took over the drive letter when they are hooked up and thus can't load. Is there some way to stop it from doing this or am I completely off on this.
My computer spec is:
K9A2 Platinum
AMD X2 6000
2*2gb OCZ PC6400
ATI Radeon 3870
700 Watt OCZ PSU
Update: Installing XP ignoring the fact its not C: fails. It copies all the files onto it, then after restarting I get a black screen.
Another Update: On a whim I tried disabling the SB600 raid and set it to AHCI instead as I read that other people were having problems with it and it all works perfectly now. It's too bad this doesn't work, but I'll just put the 200s back in my old computer instead.

I'm having the exact same problem you did. Same Mobo. Except I started off with Promise RAID 1 because when I tried using SB600 RAID, my SATA DVD drive would not function in Vista Ultimate x64. So I had my Raid 1 configured on Promise T3 with BIOS 2.8.1030.0021 using 2 320GB drives. One of them Seagate, one WD, both 3GB/s transfer, only difference was that Seagate has 16MB cache, while the WD has 8MB. But both drives worked fine in the array for some time, and then after doing some updates from Windows Updates now the Raid config shows that encountered a critial status, "A disk member of an array has failed or is not responding", "Problem is detected with Array : 1". And when I go to the see the Array status it shows the Seagate drive on ID channel 1, but for the 2nd drive it shows questions marks all the way through the item line. I checked the drive, it seems fine. And even when I go to define a second Array, it shows the WD available on channel ID 3. So it definitely see both drives, but how do I re-add that WD drive that it doesn't see to my earlier defined array without loosing data on my Seagate drive?

Promise Raid won't recognize all of my HD space??!! HELP

I have the MSI 845 Ultra board with the promise RAID controller on it. This is my first time using raid, so bear with me. I purchased 2 80GB HD's for the purpose of striping to gain some speed. I have them hooke up as masters 1 to each port, but the problem is that the controller/MB tells me that they are 33GB dirves!! When I go into the configuration mode its all they show up as. When I go into windows its all they show up as!!
I have tried to delete and recreate the array many times with no luck. I have tried to find some setting in the BIOS which would let me change the size, but no luck....
Do I have to individually go and format them on a normal channel 1st before hooking them up to the RAID?
Is there something I'm missing here besides 100GB of space??!
Any help would be GREATLY appreciated.
Thanks in advance.

Master on Samsung should be |::: with the orientation being |----IDE----||jumpers||power|
Did you by any chance set it to ||:: ?
This is the master with cylinder limitation mode which is intended to force 32GB on the drive.

K8T Neo - FIS2R (model 6702) SATA and RAID Problems = Hair Loss

Hi All,
new to the forum, have searched but nothing like my problem exist.
I have a K8T Neo FIS2R M/B and trying to get a single SATA HDD working for my secondary drive. primary is a IDE which works well and I want to leave it.
I have plugged in the SATA HDD into the SER 1 port ( Promise 237 ?) anyhow the bois at startup or post recognises the drive, but then says soemthing like you have set up raid before F1 for setup F2 to continue to boot.
I have pressed both f1 and F2 at various time, but it appears that it want to turn the single drive into a RAID system, which is not possible with one drive !!....
Anyhow windows XP then boots up and loads a RAID driver and also the promise RAID drivers. the real problem is that XP sits and waits for the raid which never comes and during startup on XP. it is extremely slow.
Does anyone have any ideas. I am not that computer techy as you can see by the description, but it appears that I cannot get into the RAID bios to turn it off.. I have zapped the bios to try and reset it. basically i am loosing my hair ove this.
if anyone had some step by step instructions how to prevent raid from switching on at the bios and then in XP it would be greatly appreciated
Jeff

Hi All,
Sorry for the slow reply, retrieving the box from the bottom of the swimming pool !!!
I set it to SATA as you have indicated Hans, I did check that setting. Thankyou for checking.
Spray, I have tried the P20378 setting as well. You indicate that you need to press F6 when installing the OS. I have WinXP running already on an IDE master and am trying to set the SATA up as a secondary disk drive.
As I indicated above, the machine runs slowly to the point of it being a 486 when I use either promise or Via controllers.
I have since removed the drive and are now having problems with XP on boot up/startup. The thing seems to hang or go slowly when the horizontal bar runs across under the Windows XP logo. I have turned everything off in the bios both Promise and Via. I am at a loss as to why:
1 it runs slowly with the SATA drive in ( also does not show all the auto loading icons near the clock)
2. why it hangs when I remove it and turn both SATA controllers off in the bios.
I have a feeling that I may have corrupted part of the registry playing around. Any thoughts... going bald :-)
I really appreciate the feedback so far

SATA RAID problem on K8N Neo2 Platinum (nForce3 ultra) & winXP x64

I entered on MSI driver dowload page, put my model, and i found out that the RAID driver for win x64 wasn't released (nforce3 ultra), but in the same page was the driver for the nforce4, so I supposed it was compatible. I made the driver disk. press F6 and he askme for the drivers, ok, i introduce BOTH drivers, he detects perefctly the SATA RAID (stripping) format the disk, copy the files and ask me for some .CATof teh raid driver that wasn't on the zip file.... omit files, reboots, completes the instalation, but on the first boot of win x64 when it's just about to show the windows screen, a bue windows, and resets the pc so fast that's unreadable. fail safe start.. same crash.
I Installed win on an IDE and it run prefectly... In th other hand... without installing any driver the windows instalation recognices the SATA drives, but not the RAID. Maybe I just got to install the raid driver but not the SATA driver... the nforce3 driver form nvidia.com is pretty old... The real funny is that when i installed winXp x64 BETA i hadn' any problem... (winXP 64 doesn't admit the 32 bit driver=
Which driver i'm supposed to install? to INSTALL winxp64 on a SATA RAID and make it boot from there?
Thaks a lot

HI! i'm the one wih the raid problem on a k8n neo2....
That's what a i Did.. i unpacked the exe and copy the files in a floppy... question is: if i do that, windows instaler askme for some files that aren't in the .exe, anway it reconices the raid and everithing goes fine until the first BOOT on windos... it shows a blue screen, butremoves it so fast that i cant read it or pause the system. But i know it's a raid problem because if i install it on a ide disk it works.
The nforce3 drivers are almost a year old, and i'm not sure if nforce4 is compatible...
I think the're compatible because if you enter in msi driver download page and select my model, they put the Nforce3 and nforce4 for win64 and my model is only nforce3. The thing is they havent released the nforce3 for WIN 64.... So.. It's normal that win asks me for some files that ain't in the .zip file (i extracted the files o course) and Which driver should i put the Nvidia one year old nforce3 or the new nforce4. (the nforce3 for 32 bits is rejected by windows) or... i have to wait the new nforce3?
thanks for helps

Promise RAID vs. Via RAID

When I was setting up my system I wasn't really sure which RAID controller I should use in order to get the best performance...I opted to go with the Via controller as it is an integrated part of the KT800 chipset whereas the Promise RAID controller is an optional add-in chip (or such is my understanding), so I figured using the Via controller would give the best performance...but I'm curious as to how the Promise controller performs. Has anyone tried setting an array up both ways and testing to see which controller performed better?
I'm running two 36 GB WD Raptor SATA drives in RAID-0 off the Via controller, and I get a score of 61 MB/sec in Sandra 2004's File System benchmark...if anyone is running a similar array off the Promise controller and could post their benchmark results, I'd appreciate it.

I've 'tested' both controllers.
Before the K8T, I was using a KT4 ultra with a Promise 376 and two raptors RAID0 (around 60-70Mb/s with HDTach)
Then I switched to the Promise 378 of the K8T (I keep promise to keep data). A little bit better than with the 376 of the KT4V but not very clear. I recently put the two raptors on the VIA. A little bit better but again, not very clear. It seems however that with the VIA the output is more 'unstable' .. I mean: with Promise, HD Tach gives me a straight line from the begining of the disk array to the end; with VIA, it's less straight.
I think I will crash my RAID 0 to test with one raptor on the VIA and one on the Promise. OSsystem for a disk, software and apps for the other one. I'm not sure that it's a goo idea

Storage redundancy using two OSX servers - Promise RAID

Hi All,
Currently we run 1 Mac Mini and Server on Mavericks connected via Thunderbolt to a Promise RAID 5 device, it works great. I want some redundancy and have purchased an additional Mac Mini to backup Open directory and DNS as our main server does pretty much everything.
Incase the main server fails what is the best way for the Promise RAID to stay up? I've read you can create a "Thunderbolt Bridge" by connecting both Mac Mini's via thunderbolt cable and one to the RAID??? Is this correct? Or.... purchase a Thunderbolt to Gigiabyte adapter and run the RAID off the network. Any idea how to configure this?
Thanks.
James

Sadly Apple do not provide much if any facilities for building a resilient setup along the lines you are thinking.
The nearest you can get happens to be for Open Directory and DNS. You would setup two servers, one as the DNS master and one as a DNS secondary, and you would setup one server as the Open Directory Master, and the other as the Open Directory Replica. Neither of these require the two servers to share any storage or files, the two servers would send the information between themselves over the network. This only works for those two services.
You couldn't for example have both connected to the promise and act as File Servers. (Both ordinary files sharing or network directories.)
To get nearer to having two servers sharing common storage so that if one goes down the other takes over would require a SAN and not direct attached storage like the Promise. However Apple's software does not support this for file sharing services.

Alternative to Promise RAID

I'm among the disappointed.. currently have 6 Xserve RAIDs and now going to have to resort to ebay for drive replacements until things just die on a massive scale.
$12k for a Promise RAID is far beyond my budget. The $6k entry Apple was feasible, and then buying drive or ebaying them as I went was ok. Does anyone know of any other more sensible alternatives now that the Apple RAID is no more?

Apple's page on the Promise RAID is pretty minimal. Promise's site (www.promise.com) has more info and the manual available for download. The manual is much more detailed than the XServe RAID manual.
Error notifications are available and are more flexible than the XServe RAID. It's detailed on page 73 of the manual, but they allow six different levels of email to any user.
I've only skimmed the manual, but in general I'd say:
1) The Promise RAID is (on paper) a very nice step up from the XServe RAID. It's faster (RAID 50 and 60), more redundant (RAID 6 and 60, active/active controllers) and has greater capacity (16 drives, external chassis, one controller can access all drives).
2) The configurations options are more flexible, more of the underlying capability is exposed to the user. This is good and bad. It will make initial setup a little more daunting, but ultimately it allows you to tune things more carefully.
3) If we can use the retail product effectively it is available at cheaper similar or cheaper price points (outside of Apple) than the XServe RAID (particularly if the 12 bay chassis works)
4) The retail versions of the box ship without drives. You buy your own drives and install them in carriers. Again, a little less plug and play than Apple, but you have access to cheaper drives. Just don't buy the cheapest thing out there, get something rated for 24x7 use.
5) None of this is worth anything if you can't actually plug the thing into an OS X machine and have it perform as they say it will
So in short there are lots of questions about actual experience with the box, and it won't be as easy to set up the first time, but on paper it's more functionality for the same or less money.

Novell driver for promise raid controller PDC20276

[size=13]Is there a Novell driver for the promise raid controller on the KT3 Ultra2-R (MS-6380E) mainboard[/SIZE] this board uses the promise PDC20276 chipset.
The supplied disk only supports windows ;(
Can any one advise options thanks :P

CapricornC,
Since you have a KT3 Motherboard and you posted in the nVidia/AMD/SiS Motherboard Forum, I moved the thread to Via Forum for you.
Good Luck,
Richard

Promise RAID problems

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