Promo for Smartphone, oh wait, we didn't actually apply that to your account.

Question

I have had a smart phone since the day the Droid 1 came out, my partner has wanted one for the camera but not for the data plan. We are on a family share plan and we both had our upgrades come up in the last month or so.
I upgraded my phone right away and we waited on hers. She planned on just upgrading her enV3 to another LG feature phone, and we went to the local Verizon Store in Asheville, NC where we just moved at the beginning of September from MN.
What shouts at us but an awesome sign declaring a promotion for a smartphone data package for $20 a month! Awesome! Its only 300mb of download, but she can use WiFi, no big deal. That puts it in our budget, $30 is just too much. We go through the motions of picking out a smartphone for her, paying for it, buying accessories, the whole shebang...
W get home and a few days later, I check our account because I noticed something funny on her account. Lets see... she has a $30 data package, well thats not right, we went into the store and bought a smartphone (which she really seems to enjoy now) and ONLY bought her the Droid Incredible 2 BECAUSE we could get a $20 data package.
Now she called the store and had an extremely rude representative (who wouldn't give her her name), tell us that its not possible because she doesn't have a North Carolina Area code number... 
Next I call customer service directly (I figure its best to deal with someone that professionally handles issues not just selling the phones), and after waiting on hold for 20 minutes they tell us they can't apply the promotion to her account because she doesn't have an area code that matches the promo. We can switch the area code of her number and then it can be applied.
Problem is... we just moved here. She has job applications, professional connections, government applications, and other places that have her number as it is right now. She has had this phone number for 6 years! Imagine if someone told you you had to switch your number just to get a promotion you thought you were getting and dropped $200 for a phone to get it.
Why do we have to switch her number? 
I considered trying to get her number to Google Voice, but it doesn't seem like that would work.
We will likely switch her number at the end of the month just before the end of the promotion, but its a huge hassle, and leaves us both extremely dissatisfied with Verizon and their poor service in the store and after leaving.

Answer 1

ChaBuku,
Good evening and welcome to the community!
I'm sorry to learn that our store representative was rude over the phone. Verizon Wireless prides itself on world-class customer service. I will be eager to look into the experience for you to improve future interactions. From time to time, Verizon Wireless does special promotions based on region or market. The way we determine markets is by the area code and prefix (or NPA-NXX) in that particular area. You can sign-up for emails for all future and current promotions here.
Thank you!