Prompt for database logon information

I am using CRS XI R2 SP4 on Windows
I installed a report on the server and completed the datasource information and set the checkbox for using the same database info when report is run.
However when the run is run the user is prompted for database user/password the other fields such as database host and database name are read-only.
The only difference between this report and other reports that do not exhibit this behavior is that this report has a sub-report that uses a Command object
Please suggest ways to suppress the database login prompt.
Regards
Lawrence

did not receive a response to my question

Similar Messages

Infoview prompts for database logon screen when updating dynamic parameter

I have already set up initial database ID/PW for the report in CMS, but when I I tried to update my parameter to schedule the report, it is requiring the user to enter database ID/PW again........Is there a way to set this up so that the user can bypass this step since it is quite annoying?
Thanks.

Is your lov created Business View Manager? If it is, you can store the userid and password in the data connection your business view is based on.
1) Start Business View Manager. Close the default screen that appears.
2) Click View > Repository Explorer on the menu bar.
3) Expand the Dynamic Cascading Prompts folder. Locate the "Data Connection" for the appropriate dynamic parameter. It will be in the form of <parameter_name>_DC (i.e. it will have the name of the parameter and then '_DC').
4) Double-click the Data Connection. "Property Browser" will appear.
5) Type the database user name and password in that Property Browser.
6) Set the Runtime Prompt to Never Prompt.
7) Save the changes to the Data Connection.
The prompt for database logon information will no longer appear when changing parameter values.
Hitomi

Report sometimes prompts for database logon prior to execution

I have installed the Crystal Reports Integration Addon on our system and it works correclty for users on our terminal services server. But when I installed it on a user's PC running Windows XP, when I go to execute an existing report, the Runtime viewer launches, and then displays a Database logon panel with the Server field filled in, the database field is blank, and the SA user and password fields are populated, and I get an error that says logon failed. I type in the SA user id and password, but get the same error.
If the same user logs onto the TS server, the runtime viewer launches correctly and the report prompts for input, then displays the appropriate data (no database logon is requested). But if it runs at that user's workstation, the viewer launches, and then prompts for database logon.
We are running SAP 2007A SP00 PL47, CR Basic 2008 for SAP Business One, and the runtime viewer is Crystal Reports 2008 Runtime SP1. version 2.0.0.7

Hi Bruce,
I am not sure what the problem is.
The only workaround I can think of is to change the Integrated Security in the report to true. This means that you will be using Windows Authentication as opposed SQL Authentication. This will not prompt for SQL username and password.
Usually this is NOT an ideal process as you will have to Add each and every Windows user in the SQL Database you are trying to access. For example, you have to add DOMAIN_NAME\User_Name under the Database Properties.
I am not sure what the minimum security you need to run the report. You will try a few different options and see what works best for you. Avoid permissions that would give users ability to write to the SQL database.
Again, I know this is not ideal. But I am not sure what else can be done here.
Krishnan

Prompting for Database logon

Hi all,
I hardcoded the database logon credentials for a report on CMC and selected " Use the same logon Details when you run". But when i am running the report on Infoview it is prompting for Database logon credentials. I dont want the user to be prompted for logon credentials when he runs the report from Infoview. Is there any other configuration do i need to do on CMC side. I have few other reports running on the same database, when we run those reports it is not asking for logon credentials. It is asking for only that specific report.
Any ideas would be greatly appreciated.
Environment: BOXI3.1, Crystal Reports 2008 and SQL server 2005.
Thanks and Regards
Sudharsan.

Moving to BOE forums

Report that uses web services as data source, prompts for database logon

I have a crystal report that uses web services as a data source. When I deploy the report to Infoview it prompts me for a database username and password. Since I am not using a database it should not prompt me for these. I tried various options in the CMC->database settings for this report but it still prompts me for the database logon info or tells me that the database logon information is incorrect.
The report work fine in the Crystal Reports Designer.
Does anyone know how I can prevent this report from prompting me for the database logon info ?
Thanks,

What options have you tried in the CMC?
Have you tried running the report in Crystal Reports installed directly on the Enterprise machine?

Infoview prompts for database logon screen when changing dynamic parameter

I have already set up initial database ID/PW for the report in CMS, but when I run the report from InfoView as I tried to update my parameter, it is requiring the user to enter database ID/PW again........Is there a way to set this up so that the user can bypass this step since it is quite annoying?
Thanks.

did you try selecting use same database credentials database option in CMS? If you are still getting the database prompt then it might be because of dynamic parameters in the report. If you have any dynamic parameters in the report it generates LOV in the repository. So try to open the LOV in Business VIew Manager and check the properties of the LOV and go to corresponding data connection for that LOV and in the properties tab select never prompt instead of always prompt by giving database credentials.
regards,
Raghavendra

The database logon information for this report is either incomplete or inco

getting below error while opening a report from infoview
The database logon information for this report is either incomplete or incorrect.
Unable to retrieve Object.
The database logon information for this report is either incomplete or incorrect.
They can open the same report from crystal designer.We have checked the database and it is pointing to correct one in process->database of CMC.
They have created the report with windows NT credentials.
Can any one help in this regard.
Thanks,
Gokul.

How did you set up NT auth on the report? With CR Designer I'd assume you are using a trusted connection? Which option did you choose in the CMC for DB credentials? Prompt, same login, or SSO (I don't have the CMC screen in front of me right now so I'm abbreviating the options)?
Regards,
Tim

The database logon information for this report is either incomplete

Hello All
I have installed a full licensed version of crystal reports server 2008 onto a windows server 2003 virtual server.
I am getting the following error message when trying to run some reports when i am logged in as the adminstrator
'The database logon information for this report is either incomplete or incorrect.'
Some reports work and some dont, I use the same login information for all reports, same username and same password, same machine datasource and all the reports run fine in crystal designer 2008
The only difference i can see is that the error mainly occurs with reports that use stored procedures, the ones that dont work fine.
I not sure how to resolve this problem as i have tested the login and the datasoure and it works fine, just not through crystal reports server

Further to this i've realized that this only happens with reports which have been updated to use a stored procedure from a query file. And the reports dont use any repository objects

The database logon information for this report is either incomplete or incorrect

Post Author: mchishty
CA Forum: Authentication
We have published a crystal report (XI) to InfoView (XI R2 SP2) and we are getting the following error for the database login.
"The database logon information for this report is either incomplete or incorrect."
The report is working fine in Crystal Reports XI.
The report is using the OLE DB connection to ORACLE.
The same server is running WebI reports against the same ORACLE DB. Thanks

Hi,
We configure DSN with windows authentication and report in CMC has the configuration information like this
Server Name: Populated
Database: populated
User: Empty
Password: Empty
For the report to run, do we have 6400 to 6490 ports open?
we have port 1433 open between database and CR server but not the 6400 - 6490 ports open?
Thanks in advance

The migrated Crystal Report throws "The database logon information for this report is either incomplete or incorrect" error

[ENVIRONMENT]
Product version - BI4.1 SP03
OS - Windows 2008 R2
CMS Database - Oracle 11g
Java Application Server - Tomcat7
[ISSUE]
Using the Upgrade Management Tool to completely migrate a BOXI3.1 SP3+FP3.6 to BI4.1 SP03. The reporting database from both BOXI3.1 and BI4.1 are the same and so is the database logon credential.
When viewing and refresh a migrated Crystal Report, it throws "The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. [] ---- Error code:0 [CRWEB00000119]" error in both BI Launchpad and "The database logon information for this report is either incomplete or incorrect" in scheduled job.
[STEPS TAKEN]
- Update the Database Configuration with the SAME Oracle database password in CMC and "The database logon information for this report is either incomplete or incorrect" issue goes away.
I search the SAP SMP and SCN forum and found no reference on this UMT and Crystal Report database logon problem. Hope any of you have seen this problem and share if there is an ADAPT for it.
Thank you in advance,
Jin-Chong

Hi,
The BI4.1 SP03 server and client and Crystal Report 2013 SP03 developer and Crystal Report for Enterprise 4.1 SP03 are all installed onto this Windows 2008 R2 server.
I am able to open the migrated report from CMS repository in Crystal Report 2013 SP03 developer and am able to refresh it with database logon password provided. After save it back to the Enterprise, the database logon password field for this report in CMC becomes empty so that I have to enter the database password and choose "Use same database logon as when report is run" when viewing and scheduling report.
What is interesting to me is that the UMT seems to migrate the report along the database logon password because I can see the encrypted password in the report database logon property in CMC. The workaround is to reenter the database logon password in the report database logon property in CMC.
With this said, there are hundreds of the Crystal reports and the workaround would consume lots of manual work by update each report's database logon password in CMC.
For other customers who have more crystal reports, I wonder if there is an automated way to update the crystal report's database logon password on BI4.1 or if this is an isolated incident on my new BI4.1 SP03 environment.
I run UMT in command line to perform livetolive migration, and my steps are listed below
cd "E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\apps\upgradeManagementTool\jars\"
"E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\javaw.exe" -Xmx56g -Djava.library.path="..\..\..\..\win64_x64" -jar upgrademanagementtool.jar -internal_use_only_noversioncheck -responsefile LIVETOLIVEResponseFile.txt
LIVETOLIVEResponseFile.txt:
mode=livetolive
source=edhc01nwapp65:6400
sourceusername=Administrator
sourcepassword=xxxxxxxxxx
destination=WAPP246N:6400
destinationusername=Administrator
destinationpassword=xxxxxxxxxx
logfile=E:\temp\livetolive.csv
configparam:base_url=https://boprod.bsc.bscal.com/dswsbobje
locale=en_US
Regards,
Jin-Chong

Crystal Report Error Failed to load Database logon Information

Hi Experts,
We developed a Crystal reports fetching data from a BI Query. When we run the report from Crystal Report Desginer it runs perfectly.
When I schedule the report in the CMC / Infoview, I am getting a error message saying:
"<REPORT NAME> Failed to load database logon Information."
We have checked the database configuration in CMC for this report. BI system hostname and the other necessary credentials are fine.
Please suggest us on how we go about understanding the cause of the error.
Crystal Reports 2008 SP2
OS --> AIX
Best Regards,
Suchindra.

Moved to SAP Integration kit forum

Use original database logon information from the report

When publishing reports to crystal reports server, the data source password is missing and reports as set to 'prompt the user for database logon'
Here is a description of our report creation process and how we currently set the db password.
Reports are created using Crystal Reports Designer XI Professional.
The data source is set up through the report wizard or manually to a sql db
using either a sql login or integrated authentication
the reports are then publish through the designer by going to File Save As - Choose Enterprise - then give
report server info.
From the CMC (crystal report server XI r2)
we go to the folder location,
select the report then go to the process tab
click on database sub tab.
we then set the database password and change the "When viewing reprot" setting to "Use same database logon as when report is run"
reports are run both ondemand through links to infoview and through a variaty of schedules.
How can we publish the reports to the Report Server without having to go to the CMC and set the database password, it doesnt' matter if we use sql login or integrated authentication, the result is the same.

Hi Mario,
some things you may want to consider.
1) Setting up SSO to the DB. If your install is on windows and DB is SQL or Oracle, you can integrate your logon with windows and pass that all the way down to the DB when viewing the report. This is fairly complex to set up initially but simple to use from then on.
2) DBuser and DBpass. You can populate user/pw fields associated with user account and then pass this value down to the DB. This can work with any DB instead of just SQL and Oracle. This doesn't appear to be documented yet. You may need to open a message with support if you need more details.
3) Create reports based of a universe. This will use the universe connection (set per universe) to access the DB. For more on this post a question in the crystal reports forums.
The kerberos SSO to the DB is documented in the [XI 3.0 admin guide|http://help.sap.com/businessobject/product_guides/boexir3/en/xi3_bip_admin_en.pdf]
regards,
Tim

Being Asked for Database Logon Twice

I am using VS2010 and have created a webpage to display a report. I load up a report using a stored procedure into the Viewer. When I click to export the report, it wants to open up another window and then asks for the logon information again.
Below is the code that I am using. It gets the right results.
            ReportDocument rpt = new ReportDocument();
            rpt.Load(MapPath("CheckReport.rpt"));
            TableLogOnInfo logonInfo = new TableLogOnInfo();
            foreach (CrystalDecisions.CrystalReports.Engine.Table crtable in rpt.Database.Tables)
                logonInfo = crtable.LogOnInfo;
                logonInfo.ConnectionInfo.DatabaseName = "BankRec";
                logonInfo.ConnectionInfo.ServerName = "XXXXX";
                logonInfo.ConnectionInfo.UserID = "XXXXX";
                logonInfo.ConnectionInfo.Password = "XXXXX";
                crtable.ApplyLogOnInfo(logonInfo);
            rpt.SetDatabaseLogon("BankRec", "XXXX", "XXXXX", "XXXX");
            rpt.SetParameterValue("@BankAcct", cboBankAcct.Text);
            rpt.SetParameterValue("@MonthEnd", txtMonthEnd.Text);
            int exportFormatFlags = (int)(ViewerExportFormats.PdfFormat | ViewerExportFormats.ExcelFormat | ViewerExportFormats.ExcelRecordFormat |
                ViewerExportFormats.XLSXFormat | ViewerExportFormats.CsvFormat);
            CrystalReportViewer.AllowedExportFormats = exportFormatFlags;
            CrystalReportViewer.Visible = true;
            CrystalReportViewer.HasCrystalLogo = false;
            CrystalReportViewer.ReportSource = rpt;

I may have solved my problem.
I did not realize that it would call the page load event.
I added a call to the method and it seems to be working now.
If there are any ideas or I'm doing this wrong, please let me know.

CrystalReports prompting for database details

Hello all,
I am posting this issue for the second time.. In my previous post, I didn't get a solution.
For some reason a few of the reports that we run are prompting for database information for no apparent reason. I have provided a screen shot of what the behavior looks like. Can you please let me know if you have any ideas on what might be causing this? I have written a number of reports with the same use but for some reason only a few behave in this way.
Any ideas you may have would be helpful.
[Crystal Report DB Login screen|http://img214.imageshack.us/img214/7665/image006cy.jpg]
Thanks in advance
Anoop

Hi..
I am using CrystalRepots 12.2 in my machines and .NET Framework 2.0.
I am using vb.net 2005 for developing applications.
I am using SQL 2005 Database.
Connection using is ADO.NET
Here is the database login source code. Please check it.
<pre>
            Dim c As ConnectionInfo
            Dim crDB As Database
            Dim crTables As Tables
            Dim crTable As Table
            Dim TblLogonInfo As TableLogOnInfo
            Dim crSections As Sections
            Dim crSection As Section
            Dim crReportObjects As ReportObjects
            Dim crReportObject As ReportObject
            Dim crSubreportObject As SubreportObject
            Dim subRepDoc As New ReportDocument
            Dim ServerName As String, DatabaseName As String
                Me.rptDoc.Load(sCRPath, OpenReportMethod.OpenReportByTempCopy)
                ServerName = ActiveCompanyServer
                DatabaseName = ActiveCompanyDB
                c = New ConnectionInfo
                'Set Conenction info for DB
                With c
                    .ServerName = ServerName
                    .DatabaseName = DatabaseName
                    .UserID = "sa"
                    .Password = SAPsaPwd
                End With
                'Associate DB to the report
                crDB = Me.rptDoc.Database
                'Instantiate Tables collection
                crTables = crDB.Tables
                'Loop thru tables in report and set connection information
                For Each crTable In Me.rptDoc.Database.Tables
                    TblLogonInfo = crTable.LogOnInfo
                    TblLogonInfo.ConnectionInfo = c
                    crTable.ApplyLogOnInfo(TblLogonInfo)
                    crTable.Location = c.DatabaseName & ".dbo." & _
                             crTable.Location.Substring(crTable.Location.LastIndexOf(".") + 1)
                Next
                'Set the sections collection with report sections
                crSections = Me.rptDoc.ReportDefinition.Sections
                'Loop through each section and find all the report objects
                'Loop through all the report objects to find all subreport objects, then set the
                'logoninfo to the subreport
                For Each crSection In crSections
                    crReportObjects = crSection.ReportObjects
                    For Each crReportObject In crReportObjects
                        If crReportObject.Kind = ReportObjectKind.SubreportObject Then
                            'If you find a subreport, typecast the reportobject to a subreport object
                            crSubreportObject = CType(crReportObject, SubreportObject)
                            'Open the subreport
                            subRepDoc = crSubreportObject.OpenSubreport(crSubreportObject.SubreportName)
                            crDB = subRepDoc.Database
                            crTables = crDB.Tables
                            'Loop through each table and set the connection info
                            'Pass the connection info to the logoninfo object then apply the
                            'logoninfo to the subreport
                            For Each crTable In crTables
                                With c
                                    .ServerName = ServerName
                                    .DatabaseName = DatabaseName
                                    .UserID = "sa"
                                    .Password = SAPsaPwd
                                End With
                                TblLogonInfo = crTable.LogOnInfo
                                TblLogonInfo.ConnectionInfo = c
                                crTable.ApplyLogOnInfo(TblLogonInfo)
                                crTable.Location = c.DatabaseName & ".dbo." & crTable.Location.Substring(crTable.Location.LastIndexOf(".") + 1)
                            Next
                        End If
                    Next
                Next
</pre>
I had been using the same code from the year 2005(last 5 years). But didn't see this error before.
Also i am getting this error only for 2 or 3 reports.
I guess the issue is with the crystal report design.
Any way please help me.
Thank you
Anoop

Dynamic Parameter Prompting for Database Connection Password When schedulin

I'm having problems with Dynamic Parameters when I try to schedule a report in InfoView.
I create the report in Crystal Reports XI and publish it to the Crystal Server. I go into CMC and under Process:Database set the correct data source and enter the server, database, user and password.
When the report is run I can choose a dynamic parameter and the reports runs fine - it's when I try to schedule the report and choose the parameter that I am asked to enter the user and password for the database.
If the parameter is static it's fine and I don't get prompted. Because I want the end-users to schedule their own reports I need to have the user and password embedded in the report.
From what I've read in the forums, there seems to be a lot of issues with dynamic parameters and database logons, and no real solutions. But this is just weird that it's only failing when I try to schedule the report!

I am having the same issue.
Issue started on 9/25/2008
Existing BO 11r2 installation including service pack 2
Windows Server 2003 Service pack 2
Existing scheduled reports do not exhibit this behaviour and run correctly.
Add new or update existing report. Log into the CMC as administrator and set process for database and parameters.
Exit CMC
log into Infoview. Click on report and run (as administrator OR as existing user with permissions) NO PROBLEM.
Log into Infoview as Administrator or existing users with permissions) as attempt to schedule report. All reports Any dynamic parameter and request for user name and password opens. Once the correct info is entered the report can be scheduled.
This is a new issue on our installation, we have been running without problems for over a year.
Any help appreciated.

Prompt for database logon information

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