Prompt Management Greeting
Hello,
We have a Prompt Administrator who makes changes to the Auto Attendant greeting via the prompt management ext.
When they create an alternate greeting to use, it does not get applied.
The AA Script being used is: aa_sbcs_v03.aef
I did NOT view the script to look at its settings.
Is there anything that we could be missing to make this work?
Thank you,
Jim
Wrong forum, post in "small business voice - UC500". You can move your post using the Actions panel on the right.
Similar Messages
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CUE 7.0 Custom Prompts - Limit with Prompt Management
Hi All,
I seem to be having a problem when using prompt management to create custom prompts. I am running CUE 7.0.2, and according to the table here
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/rel_notes/rel_notes.html#wp221528 I should have 250mins of custom prompts, regardless of each individual prompts length.
The problem exists however that when my users record the custom prompts, some are > 2mins, and prompt management cuts them off from recording.
I assume maybe that while you can upload a prompt > 2mins, you can't record one via prompt management? Has anyone else come across this problem?Hi Matthew,
Recording an Auto-Attendant Greeting or Prompt File
Two methods are available to create auto-attendant greeting and prompt files:
• Create a .wav file with the following format: G.711 u-law, 8 kHz, 8 bit, Mono. The file cannot be
larger than 1 MB (about 2 minutes). After recording the greeting, use the GUI option Voice Mail >
Prompts > Upload or Cisco Unity Express CLI ccn copy command to copy the file in to the
Cisco Unity Express system. See the GUI online help (OLH) or the Cisco Unity Express VoiceMail
and Auto Attendant CLI Administrator Guide for 3.0 and Later Versions for the upload procedure.
• Use the AvT on the TUI to record the greeting or prompt. Dial the AvT telephone number and select
the option to record a greeting. When finished recording, save the file. AvT automatically saves the
file in Cisco Unity Express.
The AvT prompt filename has the format UserPrompt_DateTime.wav, for example:
UserPrompt_11152003144055.wav. You may want to use CLI commands or GUI options to rename
the file with a meaningful name.
Cisco recommends using the AvT on the TUI to record greetings and prompts because the AvT
provides higher sound quality compared to .wav files recorded using other methods.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/GUI/ch1over.pdf
Cheers!
Rob
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com/docs/DOC-8727 -
Hi
I want to record some messages from the cisco phone ( prompt management )Can someone guide me how to do this .i am talking about Avt feature so that a particular phone can record the message . i have Unity Express 3.x version . Thanks
Thanks
K.S.Hi K.S,
The Administration via Telephone (AvT) application is a telephony-based interface that allows Cisco Unity Express that offers the following capabilities:
•Administrators can record new audio prompts or delete existing custom audio prompts without using a PC or sound-editing software, such as with the telephone user interface (TUI). These prompts can then be used in various Cisco Unity Express application scripts, such as the Welcome prompt in the default auto-attendant. The Emergency Alternate Greeting (EAG) is an option within the AvT that allows subscribers to record, modify, and enable or disable a special greeting to be played before the regular greeting, notifying callers of some temporary event or message.
•Administrators can rerecord existing prompts.
•Administrators can send broadcast messages. Subscribers who have the broadcast privilege can access a limited set of AvT capabilities.
•Administrators can record spoken names for remote locations and remote subscribers.
The Cisco Unity Express module installation automatically configures the AvT application.
Only users with administrative (superuser) privileges or prompt management (ManagePrompt) privileges have access to the AvT. (See "Adding and Modifying a Group" on page 147 for information about assigning privileges.) When a caller dials the AvT number, the AvT authenticates the caller by requesting the caller's extension and PIN. The AvT disconnects the caller if the caller does not have administrative authority.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/AvT.html
Check this good "older" doc as well
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/avt/vmadm23.html
Cheers!
Rob
"Always movin' ahead and never lookin' back" - Springsteen -
Manager Manager and Prompt Manager going out of service
Hi,
I have set up RTMT to email me syslogs so I can see if there is a problem with UCCX.
Whenever I upload a new prompt or create a new folder I am seeing error messages saying that Manager Manager and Prompt Manager are in partial service.
But when I look at Network Services in Serviceability, there's nothing there - everything is in service.
So the error messages could be incorrect, or the managers are going out of service and then back again into service quickly.
How can I track down this problem/stop it happening?
In one sense it isn't a real problem, but it is annoying as I may ignore real issues.
Thanks
Jemima
UCCX 8.0Did you try to set it up as new device again? How to back up your data and set up as a new device
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I am currently trying to create a prompt management app. I want to be able to play and record prompts via a CTI port. I have browsed the forums and looked at the jtapi dev doc and apparently missing a critical piece.
what method(s) do I invoke using jtapi to allow for the cti port to accept a g711 stream?
My big problem is not so much IP Phone calls to a CTI port but calls coming from an MGCP or H323 gateway that hit the application. I guess I am not understanding how I can stream RTP to a PSTN connection?
I have seen in the forum where one can use the avtransmit2.java posted by Steiner (very cool sir). So this assumably will stream a designated wave file over g711 to an IP address. How do I make a CTI port "listen" to this stream thus playing it for the caller.You application needs to register with the media terminal (which is what the CTI port is), if I remember correctly. You application will then be alerted to any calls to the port and be able to set RTP parameters to the media terminal, specifying itself as the media source/sink. message flows at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide_chapter09186a00806f093f.html#wp1016822
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Hi
I wanted to know can someone tell me how do I start off making a phone prompt for a receptionist in one of our offices.
She wants a prompt so that when you call the main number to the branch you get a prompt saying for example if you want
shipping press 1. If you want sales press 2, and stuff along that line. I've looked in UCCX and I see where other prompts
are stored and I know the lady who will record the prompt but this is what I want to know. Is there like a blank template that
I can send her to record the prompt and once she does do it how do I apply it to the main phone number of the location so that's what
they get when they call the location.Thanks for any help and I look forward to your replys and have a great day.So UCCX does not come with a built-in feature for prompt managment. You will need to build one yourself.
Here's the bare minimum to get you started:
Variables
Document recording = DOC[]User repo_user = USER[aholloway]
Script
StartAccept (--Triggering Contact--)recording = Recording (--Triggering Contact--, P[]) Successful Authenticate User(repo_user, PIN = "12345") Successful Upload Prompt (recording to L[en_US] as "" + new Date().getTime() + "-recording.wav") Successful Unsuccessful Unsuccessful UnsuccessfulTerminate (--Triggering Contact--)End
Do change the user ID from "aholloway" to a real user ID and set the PIN to match it (PIN's are set in CUCM).
What this will do is: you call the trigger, and you will then hear a beep tone. After the beep, you speak your recording, and then press # when finished.
It if worked, you will have a file in your Prompt Repository, in the en_US folder called something like: 138323456789-recording.wav.
You will need to rename it to a friendlier name like: main_menu.wav.
Once you rename the file, you can then start building your Auto Attendant script, and reference this prompt in a variable like so: P[main_menu.wav]
Hope that helps.
Anthony Holloway -
Prompt Management in UCCX 7.x/8.x
Looking for the best approach in allowing frequent updates to prompts for non-administrators. I've seen posts on custom IVRs ... not sure if anything has changed in 7.x or 8.x to help facilitate this. Any info appreciated.
Nothing has changed. You have to get the prompts into the Prompt Repository. The only two methods of doing that are the web interface or an IVR that uploads the prompt. The root cause of this restriction is that the repository is actually BLOB data in the database which is then replicated to the file system periodically. There are no APIs for importing this data into the database through another means.
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Custom AA Prompts Missing in CCA but exists in CUE Greeting Management
I just recorded a new greeting using a phone with the CUE Greeting Management tool. After recording, I go into CCA and configure the auto attendant. On the Prompt Management tab, the newly recorded prompt is missing. However, if I go back to the CUE Greeting Management with the phone, I can hear the new prompt -- it exists.
Under Monitor -> Voice Mail Status -> Others ccn Prompts, I see the following:
Name: UserPrompt_07142012110809.wav
Language: en_US
Last Modified Date: Sat Jul 14 11:08:09 CDT 2012
Length in Bytes: 270138
But this is not shown in the AA Prompt Management tab or in the drop down selection for AA assignment.
I successfully added a custom prompt previously and it shows in CCA. The following attempts to add custom prompts result in the file not being show in the CCA tool.
This is on a new UC540, Software pack 8.6, and CCA 3.2.1. It has been managed entirely in CCA, no CLI configuration.
Anyone know what might cause the new prompt to not show in CCA or how to make the prompt show in CCA? I'd be grateful for any advice or guidance in resolving this odd quirk.
Thanks!
RobertHi David:
Indeed, I did try to restart CCA. I also tried CCA from a second laptop. I tried to restart CUE. I even went as far as doing a full restart of the UC540. The new custom prompts refused to show. I finally gave up, went to dinner and when I returned, it was there. I have yet to determine what caused the behavior.
Robert -
UCCX 8.5 - How do I create a menu option that overwites a prompt?
Hi All,
I'm fairly new to UCCX scripting and have a question about a way to create a menu option that overwrites a prompt.
Here is the situation, we have only one small call center. There are two scripts in play here, one is their production script. Everythign is working fine with that script. The other is a recording script. The call center supervisors would like to be able to call into the recording script and record a prompt that says something like "All agents will be out today, November 1st, until 2pm on a staff luncheon, please call back at 2pm". This would overwrite the welcome prompt on their production script. As you can see from the language above, the message would be different depending on what was going on that day. I actually have this working quite well.
The problem is that when they come back from their luncheon, or from whatever they were doing, they want the ability to revert back to the original opening greeting wav file. The way it's set up now, when they get back from lunch they'd have to re-record the whole opening greeting "Thank you for calling XXX, press 1 to be connected to an agent, press 2...".
It seems like there should be a way, a new menu option in the recording script, that would allow me to revert back to the original recording so they don't need to re-record the opening greeting every time. I've created a new folder in Prompt Managment called "Revert" and placed the orginal opening greeting there. Can anyone give me guidance on what step to insert that would in effect say, if the caller presses 3, copy "Revert/Welcome.wav" to "CallCenter/Welcome.wav"? In this case the "CallCenter" folder contains the production prompts for the CallCenter script.
Thanks,
JoshJosh,
I would recommend the following configuration:
1.) Setup a XML file that has an option called "EarlyClose" or something similar.
2.) Setup your script with an "IF" that reads in that XML document and looks for "EarlyClose". If it's set, then play the custom closed message. If not, then play the normal message that is never overwritten.
The second part is to create a second script that has an internal only extension. This would then allow your supervisor to dial in, and put in a PIN. Once this is done, set have the agent record the greeting. Then (and only then) set the "EarlyClose" variable in your XML document. This will prevent the user not getting the new prompt recorded and EarlyClose being set early. You can also setup the script to play back the prompt and then have the end user validate that everything is working right. I would recommend reading through the scripting guides as they have some great infomation on this type of thing and example scripts. I hope this helps you out.
Thank you,
Robert W. Rogier -- UCCE TAC Support Engineer
Cisco, RTP NC. -
UCCX 7.01 CTI manager failover
Hi, I couldn't find any definitive documentation on the what determines if a CCX server fails over to the secondary CTI manager. Is it loss of ping? Is it CTI service related.
Env:
2 CCM servers running 7.0.2
1 CCX server running 7.0.1
Our CCX server is pointed to the subscriber first and publisher second under AXL provider and CTI manager. Replication between the 2 servers failed on Jan 2nd. When folks tried to log into CCX on the morning of Jan 3rd, they received an error stating that a CTI manager is not available. We logged into CCX and removed the subscriber from the list of selected AXL and CTIM servers and people were able to log into CCX. We rebooted the subscriber and after some time, replication was again restored.
My main concern was why did the CTI Manager running on the publisher not take over? Was it because the Subscriber was still pingable? The TAC engineer stated that the failover was based on pings. Can anyone verify this? He did not seem too confident when he made this statement and it would make much more sense to have the failover based on service availability.
We've since gone into RTMT and setup e-mail alerts so in the future, we'll at least be given a heads up if there is a replication failure.
Thanks in advance!
-EricThis is what I found but it does not seem to contain any useable information.
503: Nov 11 15:19:46.829 EST %MIVR-CLUSTER_MGR-7-UNK:Post Convergence Event: CONVERGENCE_COMPLETED, name=CRS SQL Server - Repository
504: Nov 11 15:19:46.844 EST %MIVR-PROMPT_MGR-1-MGR_PARTIAL_SERVICE:Prompt Manager in partial service:
505: Nov 11 15:19:46.844 EST %MIVR-GRAMMAR_MGR-6-MGR_IN_SERVICE:Grammar Manager in service:
506: Nov 11 15:19:46.844 EST %MIVR-CLUSTER_MGR-7-UNK:try to process MasterConvergenceCompletedCmdImpl: name CRS SQL Server - Historical, nodeId=1, type=MASTER_ELECTED, uniqueId=99, master=true, updateTick=423, baseTick=422, nodeCurrentTick=423
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;} -
Prompts reverting to previous versions - IPCC 7.x, IPIVR
Has anone else experienced IP IVR prompts using IPCC Enterprise 7.x, that when you reboot the IPIVR's revert some files back to prior verions?
If you have, what have you done to stop it from reverting?
Thanks in advance for any advice,Hi Mike,
Make sure the prompts are uploaded through Prompt Management in AppAdmin. If the prompts are being uploaded through a script, make sure you are using an Upload Prompt step. If the prompts are written to the Prompts directory in Windows but not uploaded to the DB, they will be overwritten like you are seeing.
Thanks,
Brendan -
Hi,
we are using uccx 8.5 environment.
I need to replace the system prompts for playing back the number through Generated prompt step.
As per suggestions given in few forums, in CCX admin system parameters, overrided the property " User Prompts override System Prompts" to "enable".
Uploaded the number prompts in prompt management in following directory structure en_US\Gen\Number. I have placed the relavant prompts like 1.wav, 2.wav etc.
When I tried to playback the the number 1 using Generated prompt step, the newly recorded prompts are not playing.
However if I try to play the prompt as System Prompt (SP) it is playing the updated prompt. Find the sample script below.
!https://supportforums.cisco.com/servlet/JiveServlet/downloadImage/65707/scriptSample.bmp|_mce_src=https://supportforums.cisco.com/servlet/JiveServlet/downloadImage/65707/scriptSample.bmp|alt=scriptSample.bmp|class=jive-image|src=https://supportforums.cisco.com/servlet/JiveServlet/downloadImage/65707/scriptSample.bmp!
If I want to make the recorded prompts to be reflected in Generated Prompts, where should I place the prompts.
Any help regarding this is greatly appreciated.
Regards,
Indumathi.PHi Bill,
What build of UPK is being used - 3.6.1?
Have you applied any applicable Service Enablement Packs - specifically for versions 3.6.1 (SP3 available) and 11(SP1 available)?
I had a similar issue although it was with R11 and applying SP3 on UPK 3.6.1 sorted out all of my Firefox issues.
I hope this helps somewhat.
Regards,
Greig -
UCCX 8.5 - Downloading Prompt Recordings
Hello -
I am in the process of changing some of the prompts in our UCCX system. Before uploading the new prompts, I wanted to download copies of the existing prompts. The problem I ran into is - - - when I select download from prompt management, the file will launch in Quicktime but there is no way (that I found anyway) to save a copy of the prompt. Any help is appreciated.Thank you G.
By changing the playback device from QuickTime to Windows Default, I was able to right-click and select Open Containing Folder.
Conversely, I was only able to download the html image of the folder in Prompt Mgmt while QuickTime was the chosen player. -
Hello,
I'm adopting a script for Lithuanian office and got a problem with prompt localization. UCCX is configured for English and Russan languages, I also created lt_LT language and placed localized prompts there. In UCCX Editor I placed Play Prompt step with P[Welcome] @ L[lt_LT] prompt and in Reactivate Debug I got "user prompt '/opt/cisco/uccx/Prompts/user/lt_LT/Welcome.wav'" exception. I can see and play this file in lt_LT in Prompt Management. Is there any niceties with creating prompt languages? I'm using UCCX 8.5.1
Regards,
MaximI think it's a defect, and nothing your are doing wrong, or misunderstanding. In my opinion lt_LT should have worked, just as en_US works. Feel free to open a TAC case to report the trouble. There should even be a button at the top of the right hand column on this very page, to open a case based on this topic.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches. -
CAN CCX IVR play Voice prompts without TTS ?
A company has an IVR based on dialogic Envox product.
It is used to validate accounts and pending due.
Incoming Caller listens to the welcome:
DEAR CUSTOMER PLEASE ENTER YOUR ACCOUNT NUMBER
After customer dials his account number , IVR gets access to a DB checks amount due ( example 25,50) and payment date ( example October 10th) then plays to the caller the following audio:
"DEAR CUSTOMER YOUR ACCUNT SHOWS TWENTY FIVE DOLLARS AND FIFTY CENTS YOU SHOULD PAY BEFORE OCTOBER TENTH THANK YOU FOR YOUR VISIT"
The IVR in service today stores lots of voice prompts and can chain them according the situation for example in the last example it queues the following prompts one after the other
DEAR CUSTOMER
PLEASE ENTER YOUR ACCOUNT NUMBER
YOUR ACCOUTN SHOWS
TWENTY FIVE
DOLLARS AND
FIFTY
CENTS
YOU SHOULD PAY BEFORE
OCTOBER TENTH
THANK YOU FOR YOUR VISIT
The same company bought a CCX with IVR WITH NO TTS LICENSES and plans to use the same list of promts to do the same service by replacing the Dialogic Envox IVR with the new CCX 8.0 IVR
The question is CAN CCX 8.0 IVR DO THE SAME FEATURE WITHOUT TTS LICENSES ?
How can import all the existing voice prompts ( already recorded by a professional speaker) and use it to compose the responses ??
please reply to [email protected]You should be able to re-use these prompts and upload them to CCX via Prompt Management. You might need to convert these to CCIT-Ulaw 8-bit Mono...etc depending on what format they're in now. From what I can see, the only "variables" in the script are the Months and Amounts owed. You can possibly use static prompts for the months of the year by recording the months individually (or use the already available system prompts for this). The actual dates can be done the same way although you might want to just use the system prompts already available to save you time and headache of recording each day. For the amounts, you can probably use the "Create Generated Prompt" within the script to handle this.
However, if the customer name needs to played out as well, this can get tricky. Without TTS, the only way I can think of is to record each one and upload them and then reference them within the script. This isn't bad if there's only 20 but if there's say 2,000 then you got your work cut out for you.
Others might have other better ideas as well on how to handle this....HTH
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