Prompt option doesn't work

Hi
I have a 8703e and the DELETE ON: Prompt option doesn't work.
It show me only "delete/cancel" with out the option to choise from where i want to do that
I have only one account email from a Lotus Notes Server 8
Any recommendation? thank you so much for read me
Solved!
Go to Solution.

HI and thank you for your email.. yes we are using a blackberry enterprise server ... but anyway
I was trying a lot of differents methods without success. Finally I found a solution.
This is the recets:
1) Create a backup from the desktop software at desk's client
2) Wipe the blackberry device
3) Re-install the account in the blackberry device
4) Restore the backup from the desktop software.. but PreAttetion here!! in Advance way... one by one the differents option from the checklist... because When I was trying to do a complete restore (all in the same time) the problem were the same
I don't know if there is another best solution.. but in this case It was fine.
Eduardo A. Pinetti

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