Prompt to activate driver updates says my serial number is not correct.

I tried to activate drivers updates and when I type in my Deskjet F4400 serial number, the prompt says the number is not correct.  It is correct, as I got it from the bottom of my printer.  What is the problem here?

Welcome to the HP Forums classylass1,
I see by your post that you are trying to activate the product updates but you are getting a message that the serial number is incorrect. I can help you with this.
I have provided a document for locating the serial number. 10 Digit code.
Print the self test to make sure they both match.
Locating the Serial Number.
Here is the URL for the drivers and updates if you are still having issues.
Drivers & Software .
Select your product and select next, then select the operating system.
Hope this helps.
Have a nice day.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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