Prompt window Issues-resize and date format setting to 'mm/dd/yyyy' .

Guys,
        I have two issues which needs to be solved for better reporting.
        I am using url reporting approach to view reports in ActiveX viewer.
        1) I have to set date format to 'mm/dd/yyyy' in parameter prompt window by default It is in yyyy-mm-dd format.
         2) I have to make prompt window with full size screen in order to accommodate more than one date parameter and make it looks better.
     Can any one tell me how to change and fix date format and resize Prompt window?
      Should I open a ticket with business object in order to solve or customize the Crystal Report Server XI R2 configurations for us?
    Please suggest me some probable options for it.
Sincerely,
Sanjay Patel
Edited by: Adlyd Joseph on Feb 3, 2009 7:22 AM

Hello Adlyd,
SAP Business Objects does not support customizing Infoview, CR Server, or BusinessObjects Enterprise. I'll post the content of SAP Business Objects Note 1218598 below that speaks to this. Even if they could help customize CR Server/Enterprise/Infoview there's no way to change the parameter prompting page. It's a page that is generated at runtime, and it isn't exposed to any of the BusinessObjects SDK.
If you want to see if SAP Business Objects can help you with the date format that might be possible. In North America you can call 1-800-877-2340, and select option 4, and then option 1.
You can also purchase technical support from the [Online Store|http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300].
Sincerely,
Dan Kelleher
NOTE: This Note was written for BOE XI and XI R2, but it applies to BOE XI 3.0 and 3.1 as well as all versions of CR Server since version XI (v11.0).
++++++++++++++++++
1218598 - Support policy on customizing BusinessObjects InfoView and other applications
Symptom
In previous versions of Business Objects products, Business Objects Customer Support had assisted customers with the customization of the ePortfolio and InfoView applications by providing guidance on what changes were required for simple and specific custom features.
What is the support policy for customizing BusinessObjects XI, XI Release 2, XI 3.0, XI 3.1 InfoView and the other included applications?
Resolution
Starting with BusinessObjects XI, code-level customization of InfoView and the other applications included with BusinessObjects XI is not supported and not recommended. These applications include Crystal Reports Explorer and the Central Management Console.
InfoView is a fully-featured product and can be customized by changing settings in the Central Management Console or by changing values in the application configuration files only.
Requests for custom features in InfoView or any other included applications will be treated either as enhancement requests, or in extreme cases, as product defects. Any feature that does not function as documented will be treated as a product defect.
Custom features may also be implemented as part of an Original Equipment Manufacturer (OEM) agreement, or by engaging Business Objects Consulting Services.
Background Information
Modification of any of the following file types in BusinessObjects InfoView XI, XI Release 2, XI 3.0, XI 3.1 is not supported:
.aspx
.cs
.vb
.ascx
.asax
.jsp
.java
.js
.htm
.html
.csp
See Also
For more information, please refer to the technical paper, [Customizing Look and Feel using the CMC and Style Sheets|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/209e174d-be3e-2b10-4d8e-e25a76a6fac1].

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