Prompted for a serial number when opening CC CS6 products

Hi all,
I'm trying to do final user testing for my team who are all signed up to CC for teams membersip. We're unfortuately bound by the limitations of Windows XP (yes really!) and so Adobe advised our IT team to d/l an older version of the cloud (so to speak) which is compatible. The CS6 master collection was downloaded and installed fine following this, but when I try to launch the products using my Adobe ID on our test machine, it prompts for a serial number instead of linking it with my membership.
I have tried all the troubleshooting options, like language preference and adding an address etc. Nothing has changed the current status.
Please can someone advise how to fix the problem?
Many thanks,
Louise

>just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps
What program are you using to try and open the PDF?
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

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