Prompting for username and password for opening

Hi,
The domain of my organisation is xyz.com. So when try to access any office doc from the office network it opens the office docs without any prompt in office client. But whenever try to access them using VPN or citrix it asks for the username and password.
Then if I give credentials or cancel it irrespective of that it opens the doc for me.
The sites are in trusted zone. It is happening for 2010 and 2013 both. But for pdf it is not prompting.
Why it is asking for credentials and how to mitigate this so that it opens directly from everywhere.

You can try to take a fiddler trace in both scenarios and then search for the differences. This issue seems to be related with your network configuration that with the product itself.
In fiddler you can identify what verb is requesting for credentials and from there you can go further with troubleshooting.
You can check also this article
http://blogs.technet.com/b/office_integration__sharepoint/archive/2014/02/24/users-are-prompted-for-username-and-password-when-opening-an-office-file-from-a-web-server.aspx
MCITP|MCTS SharePoint| SharePoint Performance blog

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Word 2010 prompts for username and password when opening a document on trusted website

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We have a website (not sure if the site is a sharepoint site) on our trusted domain that asked for username and password when trying to access it. I added the site to our trusted sites zone and this resolved the issue however when I try to open word documents
I get prompted for usernames and password again if I cancel the credentials box the document opens with no issues.
Below is some of the steps i have taken
- Tried opening other non office documents (e.g. PDF, JPEG) and they open with no issues
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To establish the richest experience possible, the first thing that the Office application does is communicate with the server to determine the server type and what web authoring protocol is available. The application does this by making
an OPTIONS request directly to the server.
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Please try the following methods:
An alternative with full functionality but with a calculated risk
Client approaches that can reduce the impact
Alternative configurations when the web server does not support DAV or reduced functionality is acceptable
For more detail information, please refer to the following link:
http://support.microsoft.com/kb/2019105/en-us
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Edward:
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You can try to take a fiddler trace in both scenarios and then search for the differences. This issue seems to be related with your network configuration that with the product itself.
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
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hello All ,
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Trevor Seward
Follow or contact me at...
&nbsp&nbsp
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GoodEvening!
I'm developing a web application using jsp
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p.s.
sorry 4 my bad english! ;-)

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Prompting for username and password for opening

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