Prompting to save report.

I support a program that generates a report in PDF format. One of my users is now being prompted to save the report every time they view it. In the past this was not the case, they could generate the report and print and close with no prompt to save. Where can I go in the preferences to stop it from prompting this save?

There are no preferences like this. Acrobat or Reader prompts to save if the file has changed, and for no other reason. The trick is, certain scripts and certain kinds of file damage can cause the file to change.
Your first step would be to compare the EXACT versions of software in use, and product; and what window the file is viewed in. (Many people now use non-Adobe viewers like Firefox).

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