Prompts to install Crystal 2008 SP1 each time I double-click .rpt file

Every time I want to open a report (.rpt) file from Windows Explorer, I get a message box stating:
Preparing to install...
Followed by another message box:
Please wait while Windows configures Crystal 2008 SP1
Followed by another message box:
The feature you are trying to use is on a CD-ROM or other removable disk that is not available.
Insert the 'Crystal Reports 2008 SP1' disk and click OK.
I select cancel at this point (I've already got Crystal Reports 2008 SP1 installed on my machine).
After I select cancel, the following error appears:
Error 1706. No valid source could be found for product Crystal Reports 2008 SP1. The Windows installer cannot continue.
I click OK and the report does not open.
If I start Crystal Reports itself, then select File, Open and select the report to open, it opens fine (without error).
The version of Crystal Reports (from Help, About Crystal Reports) is: Version 12.1.0.892
How can I resolve this without searching for the Crystal 2008 SP1 files (which were downloaded from the SAP/BO website).

Hi Nancy,
I've seen this happen usually when Windows Office has also been installed. The installer gets confused as to what should be installed or some dependency is missing. Not sure exactly what causes it.
Go into Control and Add/Remove Programs and try doing a repair install for both CR and SP1. Then open up Explorer and click on Tools, Folder Options and then File Type. Scroll down to RPT and click on Change or Restore. Ther main be something missing from the File type association.
Be sure to do this when you are logged in as local Administrator and/or your account is also configured to be part of the Local Admin group.
Thank you
Don

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