Proper Procedure for Remote Desktop Manager

We are a small company with our BB Enterprise running on our servers in Kansas where our IT guy lives. We operate in our remote locations using Citrix app servers. No employees work out of Kansas. Therefore we send our BB units to Kansas by FedEx anytime we need to update software, synch, or to initiate a new model BB. The Desktop Manager software is loaded on our server, etc.
Here is my question: Operationally, we need to have Desktop Manager loaded on our remote computers in order to charge the BB handhelds and transfer files or load applications. I realize we cannot synch to our Outlook program or Exchange as Citrix doesn't seem to have an answer for this. What is the best way to do this? Is there a Web located Desktop Manager that all employees can use or is it best to have each employee load the Desktop Software on their own PC or laptop.
Any advice would be highly appreciated...thanks

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Looking for a remote desktop management system

Hello,
I am looking for a remote desktop management system which should be very user-friendly. We would prefer a open-source software for that for further customization. I have found Paragent software which seems to be looking good so far, any suggestions regarding this would be appreciated.
Thanks in advance.
bmora96

How is this related to Java?
Edited by: wpafbuser1 on Feb 22, 2008 9:22 AM

Remote Desktop Service Manager - configure permissions for Remote Desktop Users to Send Message, Disconnect, Logoff

Hello, dear colleagues.
We are using Windows Server 2012 R2 as Remote Desktop Server. Also use Windows Server 2008 R2 with Remote Desktop Service Manager to control RDS user sessions (Send Message, Disconnect, Logoff, Query Info).
Send Message, Disconnect, Logoff options works only for users in Administrators group.
I can't to configure permissions for Remote Desktop Users, specific user or AD group.
To set permissions I'm running RDS Host Configuration on Windows Server 2008 R2 and connect to Windows Server 2012 R2. Then double-click
RDP-Tcp, Security tab, add specific user account , AD group or configure
advanced permissions
for Remote Desktop Users.
But, as I sad above, these options works only for users in Administrators group. How to make it work for Remote Desktop Users or specific user, AD group?
Thanks.
P.S. If move specific user from Remote Desktop Users group to Administrators group on
Windows Server 2012 R2 - it works.

Hi,
You can prevent administrators from changing the permissions for a connection by applying the
Do not allow local administrators to customize permissions Group Policy setting.
This Group Policy setting is located in Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Security
Apart there is one command with which you can set the permission for that check the related
article. Additionally checkthis
thread for more detail.
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Getting Client Name in Remote Desktop Manager for Server 2012 R2

Remote Desktop Manager appears to have been replaced or moved in Server 2012 to Server Manager. It doesn't really matter to me where this is located, however I don't seem to have all of the features that were in Remote Desktop Manager (2008 R2). The biggest
one that I need is to be able to tell what computer each RDS user is logged in from. We use this quite often so we can remote into that users computer for troubleshooting.
Does anybody know how to obtain this information in Server 2012 R2? If it's not possible in Server Manager, can it be done with Powershell? A 3rd party application?
So far the only way I have been able to do this is if there is still a 2008 R2 server on the network. I can log into it and use Remote Desktop Manager to connect to the 2012 R2 server. Since a 2008 server can still obtain this information for a 2012 server
there must be a way to achieve this.
Thanks in advance!
Tom

Hi Tom,
In addition, the PSTerminalServices PowerShell Module might help.
https://psterminalservices.codeplex.com/releases/view/65937
You can run Get-TSSession in PowerShell.
Thanks.
Jeremy Wu
TechNet Community Support

Remote Desktop Manager 50% off for SysAdmin week!

It has not been posted here yet, but Devolutions are again offering 50% off a one-year licence of their excellent Remote Desktop Manager software. The offer is available at
https://store.devolutions.net/promo/sysadminThis program is something I use on a daily basis in my job, and to be honest I would be completely lost without it now. Manage just about any server or environment you have from a single program - RDP, VNC, SSH/Telnet, Citix, Teamviewer, LogMeIn, Radmin, XWindow. It will even give you status pages for VMware, HyperV & XenServer environments - and even AWS! The best part, it also integrates with Spiceworks.
Strong credential management and integration with popular services like KeePass and LastPass make it easy, and there is also automated VPN management (start connection, VPN opens & connects then the software opens the...
This topic first appeared in the Spiceworks Community

Thanks Jakub for "corflags" info.
Unfortunatelly it doesn't work because running mRemoteNG.exe process in 64bit can't load MSTSC ActiveX component (referenced assemblies) because original files were assembled from 32bit dll [mstscax.dll]?
Error message when making RDP connection:
Could not load file or assembly 'Interop.MSTSCLib, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. An attempt was made to load a program with an incorrect format.
I was able to create new AxInterop.MSTSCLib.dll and Interop.MSTSCLib.dll assemblies from 64bit dll version and now it works with "AnyCPU":-)
http://www.filedropper.com/axinteropmstsclib-mremoteng
Using AxImp.exe and TlbImp.exe didn't worked for me because it creates assemblies in wrong namespace "MSTSCLib" instead of "Interop.MSTSCLib" (AxImp.exe) and TlbImp.exe for changing namespace generated many "marshaled errors"
so final .dll wasn't working.
Adding MSTSCAX.dll reference in Visual Studio directly created correct and functional assemblies. Who don't know how to create 64bit compatible assemblies or don't have Visual Studio, feel free to check linked file.
Hope it helps
P.S. Sorry for possible technical misinterpretation, I am not programmer so creating new assemblies was trial-error process...

Remote Desktop Management service not starting. service-specific error: %%2284126209 - Event ID: 7024

Hi Forum members,
We have a client that has intermittent issues with RDS on a 2012 R2 server.
As an overview of the environment, the client has a single VMWare host support 2 x Windows 2012 R2 VMs one is the File/Print/Email server and the 2nd is the RDS server used to allow the client to run MYOB Enterprise. Both servers have the AD DS role and
DNS roles amongst others.
The 1st issue is that the RD Connection Broker shows the error: "The server pool does not match the RD Connection Brokers that are in it. and then "1. Cannot connect to any of the specified RD Connection Broker servers".
The above issue seems to be caused by the RDMS service not starting. When you attempt to start it, the service stops and the error in the title is logged in the "System" event log. Full transcript below:
Log Name:      System
Source:        Service Control Manager
Date:          21/01/2015 4:50:32 PM
Event ID:      7024
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      intentionally removed.local
Description:
The Remote Desktop Management service terminated with the following service-specific error: %%2284126209
Event Xml:
<Event xmlns="
<System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T05:50:32.129949400Z" />
    <EventRecordID>53721</EventRecordID>
    <Correlation />
    <Execution ProcessID="568" ThreadID="12436" />
    <Channel>System</Channel>
    <Computer> intentionally removed.local</Computer>
    <Security />
</System>
<EventData>
    <Data Name="param1">Remote Desktop Management</Data>
    <Data Name="param2">%%2284126209</Data>
    <Binary>520044004D0053000000</Binary>
</EventData>
</Event>
In addition in the "Application" event log, the following error is logged:
Log Name:      Application
Source:        MSSQL$MICROSOFT##WID
Date:          21/01/2015 5:24:47 PM
Event ID:      18456
Task Category: Logon
Level:         Information
Keywords:      Classic,Audit Failure
User:          NETWORK SERVICE
Computer:      intentionally removed.local
Description:
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'. Reason: Could not find a login matching the name provided. [CLIENT: <named pipe>]
Event Xml:
<Event xmlns="
<System>
    <Provider Name="MSSQL$MICROSOFT##WID" />
    <EventID Qualifiers="49152">18456</EventID>
    <Level>0</Level>
    <Task>4</Task>
    <Keywords>0x90000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T06:24:47.000000000Z" />
    <EventRecordID>4228336</EventRecordID>
    <Channel>Application</Channel>
    <Computer>intentionally removed.local</Computer>
    <Security UserID="S-1-5-20" />
</System>
<EventData>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data> Reason: Could not find a login matching the name provided.</Data>
    <Data> [CLIENT: <named pipe>]</Data>
    <Binary>184800000E0000001F00000055004E0047004500520045005200410055005300530056005200300033005C004D004900430052004F0053004F0046005400230023005700490044000000070000006D00610073007400650072000000</Binary>
</EventData>
</Event>
I have been attempting to resolve these errors for some time, without success. I have read the many KBs and forum entries related to the above and applied a number of the suggested fixes, including the one which suggests to add the NT SERVICE\ALL SERVICES
to the "Logon as a Service" in the "User Rights Assignment" of the "Default Domain Policy" which is linked to the domain level, that both servers are objects of.
My question to the forum is, can anyone come up with a solution to resolve the above issues and all the RDMS service to start which will then hopefully resolve the broker error?
Regards,
David West.

Hi David,
If virtual machines on the server are Windows Server 2012, then it is not supported to install Remote Desktop Connection Broker on a Domain Controller.
More information for you:
Remote Desktop Services role cannot co-exist with AD DS role on Windows Server 2012
http://support.microsoft.com/kb/2799605/de
Guidelines for installing the Remote Desktop Session Host role service on a computer running Windows Server 2012 without the Remote Desktop Connection Broker role service
http://support.microsoft.com/kb/2833839
If the VMs are Windows Server 2012 R2, I suggest you install RDS on a separate machine to see if the issue persists.
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Windows Server 2012 Standard - Remote Desktop Management service won't start

Dear colleges, I'm seeking your help in resolving a weird issue with Remote Desktop.
The Remote Desktop Management service gives the following error message any time it is attempted to start:
"The Remote Management Service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."
The Event Viewer error message is as follows:
"The Remote Desktop Management service failed to start. Error code: 0x88250001"
Whenever I connect to the server with RD I get error message that the Remote Desktop Licensing Server isn't configured and that the RD trill will expire in N-days. The server is up to date updates wise and has been licensed for 5 RD CALs. The server hosts DNS
server and has AD DS role installed, is virtualized to have one Hyper-V server.
I read some blogs about having both DNS and AD DS on one box is a bad sea and a root cause of the issue. Well, that very well may be, but for me that's an option as I'm not going to get a box to just host DNS. There should a solution to this as I shouldn't
only one suffering from this issue.
I also read about KB2871777 - Servicing stack update supposedly addressign this issue. Well, it's on my system and the issue is there too. :)
Will I loose ability to RD when the trial expires or it's just another misleading MS message that can be ignored?
How do I mend Remote Desktop Management service to start?
Appreciate your help!

Hi,
Thank you for posting in Windows Server forum.
Can administrators perfectly connect to RDS environment?
In meantime please check that you have properly configured and activated RD License role service and install RDS CAL on it. It might also possible that you have configured RD License server but it server can’t find it and giving you error due to certificate
also. Please check that you have properly configured certificate on your RDS Server. Try to install and update below hotfix for License related issue.
No RDS license when you connect to an RDS farm in Windows Server 2012
http://support.microsoft.com/kb/2916846
If you have configured both RDS and AD DS on single server then also you may find some error reading this. If so please try to setup both roles on different server and check the result. In addition to this, please check below articles.
What's New in Remote Desktop Services in Windows Server 2012
http://technet.microsoft.com/en-in/library/hh831527.aspx
Install Remote Desktop Services Failed on Windows 2012 Server
http://social.technet.microsoft.com/Forums/windowsserver/en-US/bbf47aa2-8ae5-4f22-9827-afee5a11417a/install-remote-desktop-services-failed-on-windows-2012-server?forum=winserverTS
Hope it helps!
Thanks.
Dharmesh Solanki

Web Access for Remote Desktop on Windows Server 2012

Hello,
i've a Windows Server 2012 without a domain. So i installed the remote desktop session host, the remote desktop license server and the remote desktop gateway as a server role only. All is working fine. Without a domain, no management tools for remote
desktop are available. So i configure the remote desktop via the registry. I define (via registry) some remoteapps, too. All values are copied from a running Windows Server 2008 R2. So the remoteapps are runing.
Now i want to use the new Microsoft Remote Desktop client for Android. To use a remoteapp i must define a remote resource. To define a remote resource i need a url to the web access for remote desktop. So i installed the web access. But if i login to the
web access, i don't see any remoteapp. What's wrong? I've set the ShowInTSWA to 1. What must i do to access an existing remoteapp via web access?
Martin

Hi Martin,
Server 2012 RD Web Access is designed to retrieve published RemoteApps and Desktops from a Server 2012 RD Connection Broker and/or a Server 2008 R2 RD Session Host server. From your description it doesn't appear that you are using either of the above.
I know it is a more complicated set up, but you should consider having a domain, creating a RDS deployment, etc., so that you can use the full featureset as it was intended. You can do it all on a single server if needed. For Server 2012
there is a hotfix that needs to be applied to permit RD Connection Broker to work on the same server instance as active directory.
-TP

The Remote Desktop Management service terminated with the following service-specific error %%4294967295

Got this error after a reboot for the monthly MS hotfixes. After messing around too much, I finally found the problem and though that I would document it here since I have not found the solution anywhere I looked.
This is in a Remote Desktop setup of two RDCB using a SQL DB that is hosted on a third server. The Remote Desktop Management service would fail to start with the "The Remote Desktop Management service terminated with the following service-specific
error: %%4294967295" error because the SQL Server service hosting the database was offline. It had not automatically restarted after the same hotfixes. So I started the SQL server, then was able to get Remote Desktop Management to start on my RDCB without
any delay.
Philippe Carignan

Hi Philippe,
How is everything going on?
Please check below thread for information.
Remote Desktop Management Service, Service-specific
error %%2284126209
Hope it helps!
Thanks,
Dharmesh

Updates for Remote Desktop via App Store Software Update

Hello, and Happy Thanksgiving. On a computer running Mavericks, I installed Apple Remote Desktop 3.5 from the disk (not from the App Store.) On it's first startup, I was greeted with the message "The Remote Desktop Administrator software must be upgraded on this computer." I downloaded and installed the 3.7 update manually from http://support.apple.com/kb/dl1565. However, I view this as a "Band-Aid", and not a fix. How would I recieve future updates for Remote Desktop from Software Update within the Mac App Store?

Hi ya.. just to let everyone know Apple UK Senior Tech support are aware of this error message that we are all getting as from today and are on the case....

I have a time capsule connected directly to fiber connection. I have connected a windows server directly to TC and configured it for remote desktop connection. From my interanet I can access srvr but not from my home. What config I need on TC?

I have a time capsule directly connected to fibre optic point out. All pcs and macs are connected wirelessly to the internet. I have connected a windows server pc to TC. When configured for Remote desktop connection, I can access windows server from within interanet but don't know how to access it from internet. I guess I need to change some settings in TC to get some ip adress for the remote desktop connection from my home. Anyone who can help me out? Appreciate it.
Narmin

I am a little lost now.. I have read again your title and your first post.. and they seem inconsistent.
In the title you state.
From my interanet I can access srvr but not from my home.
Interanet is not a word I know.. I assumed intranet...are you talking about internet or intranet? And just to be clear say WAN or LAN.. !! Is your home part of the interanet??
In the first post you state,
I can access windows server from within interanet but don't know how to access it from internet.
Now this is more normal.. the issue is not in the home at all, it is accessible from there but fails from internet. If this is correct, then you can do a few obvious things to determine where the problem is.
But first I need to know are you actually testing from a different internet connection to your home lan.. you are not just trying the public IP from inside the LAN as that will fail due to the TC not doing NAT Loopback.
I am also assuming the TC is the only router in the network, and has the public IP on the WAN interface.
And I am also assuming you have turned on the ping responder and you can actually ping your public ip from the internet and get a response. This helps no end in figuring out where there are issues. Strange but I have no idea if there is a ping responder in the TC WAN so you might need to forward that as well. Also if you have a dynamic public ip address are you using dyndns or no-ip or some other service to connect.
1. Test bypassing the TC.. plug the internet connection straight into the windows server,, and test if you have access. If yes, the TC is the problem.. if not, your setup on the windows server is wrong.. look at firewall in particular.
2. Assuming from test 1 the TC is the problem, Post the screen shots of the port forwarding setup for us to look at.. that is by far the easiest way to check it out.
There are lots of references to port forwarding in the TC.. eg
http://must-know-mac.blogspot.com/2008/07/how-to-port-forward-time-capsule.html
The things that generally go wrong are firewall on the computer that is accepting the port.
The ISP doesn't allow connections on a particular port. (not likely in your case)
The router is behind another router.. double NAT will kill any port forward.
Upnp has already allocated a port.. not an issue as TC doesn't use upnp although a reboot of everything after you set port forwards is well worth it.. amazing how things don't stick properly without a reboot.
IP on the receiving device is not static and so changes.
Not enough or right type of ports are opened. This is always messier than it looks as one port is often not enough for two way communications.

Error when uninstalling App-V RDS client: Product: Microsoft Application Virtualization (App-V) Client for Remote Desktop Services 5.0 Service Pack 2 x64 -- Error 1324. The folder path 'C:' contains an invalid character

Issue: experienced when attempting to uninstall the App-V 5.0 SP2 RDS client.
Event Log: Product: Microsoft Application Virtualization (App-V) Client for Remote Desktop Services 5.0 Service Pack 2 x64 -- Error 1324. The folder
path 'C:' contains an invalid character
Symptoms (when in this current state):
Unable to uninstall the SP2 client
You can upgrade the client (via hotfix) and uninstall the hotfix, but you will not be able to remove the SP2 client
AppvVfs filter driver will not create an instance, therefore applications will not be able to read into existing streamed VFS content, or trigger sparse files to stream content. (you can still stream the content via other means, like the UI or powershell)
Because of the AppvVfs filter driver not instantiating, applications that depend on licences that exist in VFS will not be able to be read causing certain applications to react as if the license does not exist or is an incorrect format

Resolution:
Check for the existence of a hidden folder named %appdata% in the C:\Program Files\Microsoft Application Virtualization\Client folder. (You will need to un-check the folder options box in windows explorer for "Hide
protected operating system files" to see it)
If the hidden %appdata% folder exists, delete it.
Proceed to uninstall the App-V client
After a clean uninstall and removal of remnants of the client, reinstall the client again and apply the latest hotfix available (Hotfix 2 for SP2 at a minimum).

Maximum number of monitors used for remote desktop not working correctly

My goal is to connect from my home to my work machine but limit the number of monitors used to 2.
At work, I have a machine running Windows 7 Enterprise SP1 with dual monitors. My home machine is Windows 8.1 Pro and it has 3 monitors (on two video cards).
I followed the instructions of the MSDN blog post about using multiple monitors for remote desktop but cannot get it to work right.
Here's what I see when I modify the group policy setting "Limit maximum number of monitors" on the target (work) machine:
Setting - Result:
1 - 1
2 - 1 (???)
3 - 3
It looks like I can't limit the number of monitors used to 2, I get either one or all. Am I missing something or is this by design?
Max

Hi Max,
Support for multiple monitors is available when connecting from any Windows 7/8.1 computer, however, there are restrictions when connecting to a computer using multi-monitor mode. When connecting to Windows 7 computers, only computers that are running Windows
7 Enterprise or Ultimate can be connected to in multi-monitor mode. When connecting to Windows 8.1, only computers that are running Windows 8.1 Professional or Enterprise can be connected to in multi-monitor mode.
Karen Hu
TechNet Community Support

Proper procedure for restoring "Connection/Sync" of Apple TV to iTunes

I had a major issue with my Mac. Disk space was dynamically going missing, so i gave up after not being able to solve and bought a new 1TB disk. Reinstalled OSX, and started fresh.
For iTunes, i have always had luck with this restore procedure for the library, etc:
1) Drag and drop all things under Username/Music from old drive to new location.
2) Copy .plist files for iTunes to new install.
3) Launch iTunes. All is good.
now, for Apple TV.... i've had issues with this before.
I need to reestablish this mac as the "owner" or whatever of the Apple TV. I need to ensure the content on the ATV remains and that if i buy something here, it will sync (if selected, etc) to the ATV.
What is the proper procedure for this?
Only thing i care is that the content on the ATV now is still in tact.
Any help?

I'm pretty conscientious about adhering to the terms and conditions laid down by , but I don't believe they would stand in the way of someone recovering irreplaceable photos and home videos for example. I've posted this before and to my knowledge not had it removed, so below I've posted a link to one of the ways of recovering your data from the tv.
http://echoone.com/filejuicer/extract-images-from-apple-tv

Group Policy for Remote Desktop Users

Hi,
Currently my users use desktops and have user and computer GPOs applied (typical things like logon scripts etc.) at the OU level where they reside e.g. Finance Users, Sales Users etc.
I am planning a Remote Desktop 2012 environment.
I have read the following:
TechNet cc779327
So, my understanding is that I create a new OU for my Remote Desktop Server only (not users), and create a new security Group for my RD Users and a security group for my RD server.
Remote Desktop Servers OU
* RD User GPO (filter on RD User security Group and RD Computer Security Group)
* RD Computer GPO (filter on RD User security Group and RD Computer Security Group)
I then apply all computer settings to the RD Computer GPO (loopback processing, Windows installer, hide shortcuts etc.).
I then apply all user settings to the RD User GPO (app specific, templates etc.)
Why not consolidate the two GPOs into one?
If I set computer settings in the computer GPO, and apply it as above to filter to the RD Server group and RD Users Group will this apply to only users un the RD User Group...or ALL users since I added the server to the filter?
If a user currently gets a setting in their normal OU e.g. Finance logon script, will they still get it on the Remote Desktop? Or do I need to copy that GPO setting to my new RD User GPO also?
Am I right to add both RD Server and RD User groups to the filter on both RD User and RD Computer GPOs?
Loopback processing - merge or replace typically for Remote Desktop?

Hi,
Thank you for posting in Windows Server Forum.
Create OU for RDS Server in Active Directory. Create security group for users who will use Remote Desktop Host (i.e. RDS Users). Create GPO (i.e. RDS Server Lock Down). In Security Filtering delete Authenticated Users, add RDS Server Account, and the security
group created in previous step.
Please check beneath article might useful for better understanding.
Lock Down Remote Desktop Services Server 2012
How to secure your remote desktop server with GPO
Hope it helps!
Thanks,
Dharmesh

Proper Procedure for Remote Desktop Manager

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