Properties toolbar not responding

I am running Windows 7. I have a copy of Acrobat Pro 9 on my machine, as well as Reader X, with the latest updates.
I only noticed this recently, but in Reader X, the Properties Toolbar isn't responding to anything...like if I select a highlight (text that has already be highlighted), the Properties toolbar doesn't respond or change...it's like it is unlinked from whatever actions I am performing. The Properties Bar in Acrobat Pro 9 works fine.
Any ideas?
Ian

We have definitely ran into this.  Not a clue as to how to fix it, other than close and re-open Acrobat, as you are doing, which creates new issues.

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       Description . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
       Manufacturer  . . . . . . . . . : Intel Corporation
       Provider  . . . . . . . . . . . : Intel
       Version   . . . . . . . . . . . : 13.2.1.5
       Inf File Name . . . . . . . . . : C:\Windows\INF\oem17.inf
       Inf File Date . . . . . . . . . : Monday, June 14, 2010  9:05:44 AM
       Section Name  . . . . . . . . . : Install_MPCIEX_GEN_6250_AGN_2x2_HMC_WIN7_64_MOW
       Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0087&subsys_13018086
       Instance Status Flags . . . . . : 0x180200a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 71
       Physical Media Type . . . . . . : 9
    Informational Diagnostics Information (Wireless Connectivity)
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    Information for connection being diagnosed
     Interface GUID: 70a0781d-6329-45e4-8d7c-34aeca294c39
     Interface name: Intel(R) Centrino(R) Advanced-N 6250 AGN
     Interface type: Native WiFi
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     Connection ID: 1
    Connection status summary
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     Profile match: Success
     Pre-Association: Success
     Association: Success
     Security and Authentication: Success
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    60-02-92-C6-D3-E8    Infra     <unknown>    -62        11     HOME-C7D4-2.4
    60-02-92-A1-75-E0    Infra     <unknown>    -58        6     HOME-B917-2.4
    00-1D-D5-D5-34-F0    Infra     <unknown>    -73        6     HOME-34F2
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    C4-27-95-C9-C4-2D    Infra     <unknown>    -57        1     HOME-C42D
    02-1D-D5-D5-34-F0    Infra     <unknown>    -74        6     (Unnamed Network)
    00-0D-97-07-E0-79    Infra     g    -75        6     (Unnamed Network)
    00-1D-CF-2A-44-C0    Infra     <unknown>    -86        6     HOME-44C2
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    06-1D-D4-EB-87-00    Infra     <unknown>    -88        11     xfinitywifi
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      Infra     <unknown>    Yes        71    Yes        HOME-C42D
      Infra     g    No        43    Yes        (Unnamed Network)
      Infra     <unknown>    Yes        28    Yes        HOME-44C2
      Infra     <unknown>    Yes        20    Yes        YVNM7
      Infra     b    Yes        21    Yes        PKennedy
      Infra     <unknown>    Yes        33    Yes        HOME-A9DC
      Infra     <unknown>    Yes        35    Yes        (Unnamed Network)
      Infra     <unknown>    Yes        16    Yes        HOME-96A6-2.4
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        SSID: xfinitywifi
        SSID length: 11
        Connection mode: Infra
        Security: No
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: Yes
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        SSID: HTC Portable Hotspot 9F50
        SSID length: 25
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028002
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        SSID: belkin.332
        SSID length: 10
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028002
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      Security: No
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       Security settings provided by hardware manufacturer (IHV): No
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       Pre-association status: Success
       Association status: Success
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       Configured encryption type: None
       802.1X protocol: No
       Key exchange initiated: Yes
        Unicast key received: No
        Multicast key received: No
       Number of security packets received: 0
       Number of security packets sent: 0
       Security attempt status: Success
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       Packet statistics
        Ndis Rx: 2068
        Ndis Tx: 2543
        Unicast decrypt success: 0
        Multicast decrypt success: 0
        Unicast decrypt failure: 0
        Multicast decrypt failure: 0
        Rx success: 3954
        Rx failure: 0
        Tx success: 537
        Tx failure: 4
        Tx retry: 2
        Tx multiple retry: 2
        Tx max lifetime exceeded: 0
        Tx ACK failure: 18
       Roaming history: 0 item(s)
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     Interface name: Intel(R) Centrino(R) Advanced-N 6250 AGN
     Interface type: Native WiFi
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    Request timed out.
    Request timed out.
    Reply from 74.125.239.34: bytes=32 time=3286ms TTL=50
    Request timed out.
    Ping statistics for 74.125.239.34:
        Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 3286ms, Maximum = 3286ms, Average = 3286ms
    C:\Windows\system32>ping www.hotmail.com
    Pinging dispatch.kahuna.glbdns2.microsoft.com [65.55.157.204] with 32 bytes of data:
    Reply from 65.55.157.204: bytes=32 time=111ms TTL=237
    Request timed out.
    Request timed out.
    Reply from 65.55.157.204: bytes=32 time=1537ms TTL=237
    Ping statistics for 65.55.157.204:
        Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 111ms, Maximum = 1537ms, Average = 824ms
    C:\Windows\system32>ping 207.46.11.236
    Pinging 207.46.11.236 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 207.46.11.236:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Windows\system32>tracert www.youtube.com
    Tracing route to youtube-ui.l.google.com [173.194.121.5]
    over a maximum of 30 hops:
      1    19 ms    13 ms    17 ms  xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
      2    13 ms    13 ms    27 ms  ae-14-32767-ar03.newcastle.de.panjde.comcast.net [68.85.192.205]
      3    20 ms    26 ms    21 ms  he-5-10-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.94.249]
      4    18 ms    34 ms    22 ms  he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
      5    19 ms    18 ms    18 ms  50-248-116-190-static.hfc.comcastbusiness.net [50.248.116.190]
      6    35 ms    18 ms    18 ms  209.85.249.217
      7    21 ms    19 ms    19 ms  72.14.233.93
      8     *        *        *     Request timed out.
      9     *     2509 ms   677 ms  iad23s25-in-f5.1e100.net [173.194.121.5]
    Trace complete.
    C:\Windows\system32>tracert 74.125.239.34
    Tracing route to nuq04s19-in-f2.1e100.net [74.125.239.34]
    over a maximum of 30 hops:
      1    54 ms    23 ms    12 ms  xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
      2    22 ms    19 ms    17 ms  ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
      3    19 ms    19 ms    18 ms  he-5-14-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.166.121]
      4    18 ms    18 ms    18 ms  he-0-15-0-0-cr01.350ecermak.il.ibone.comcast.net[68.86.85.74]
      5    19 ms    18 ms    22 ms  50-248-116-190-static.hfc.comcastbusiness.net [50.248.116.190]
      6    22 ms    36 ms    19 ms  209.85.249.217
      7    26 ms    23 ms    25 ms  209.85.143.112
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10   972 ms     *        *     216.239.51.97
     11   148 ms    97 ms    95 ms  216.239.46.241
     12   324 ms   130 ms   432 ms  209.85.246.252
     13     *        *        *     Request timed out.
     14  1403 ms   101 ms   126 ms  nuq04s19-in-f2.1e100.net [74.125.239.34]
    Trace complete.
    C:\Windows\system32>tracert www.hotmail.com
    Tracing route to dispatch.kahuna.glbdns2.microsoft.com [65.55.157.144]
    over a maximum of 30 hops:
      1    13 ms    13 ms    25 ms  xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
      2    13 ms    15 ms    13 ms  ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
      3    20 ms    19 ms    17 ms  he-5-13-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.145]
      4    17 ms    20 ms    20 ms  he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
      5    17 ms    18 ms    38 ms  as8075-2-c.ashburn.va.ibone.comcast.net [173.167.58.82]
      6    18 ms    18 ms    36 ms  ae4-0.ash-96cbe-1a.ntwk.msn.net [207.46.36.172]
      7     *        *        *     Request timed out.
      8     *     2191 ms    35 ms  ae0-0.atb-96cbe-1b.ntwk.msn.net [191.234.81.167]
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11    86 ms    84 ms    84 ms  ae4-0.lax-96cbe-1a.ntwk.msn.net [191.234.83.150]
     12    86 ms    86 ms    87 ms  ae9-0.by2-96c-1a.ntwk.msn.net [207.46.42.176]
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17    87 ms    84 ms    85 ms  origin.by173w.bay173.mail.live.com [65.55.157.144]
    Trace complete.
    C:\Users\C.Cunningham>tracert 207.46.11.236
    Tracing route to origin.by181w.bay181.mail.live.com [207.46.11.236]
    over a maximum of 30 hops:
      1    16 ms    16 ms    19 ms  xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
      2    18 ms    13 ms    13 ms  ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
      3    21 ms    19 ms    21 ms  he-5-12-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.141]
      4    18 ms    21 ms    18 ms  he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    Trace complete.
    Results of Intel WiFi Manual Diagnostics
    Test Name                 Test Result   Test Summary
    Hardware Test           Passed        Wireless Hardware is enabled
    Driver Test                 Passed        Diver is loaded. NETwNs64 Version 13.3.0.24
    Radio Test                  Passed       Radio is ON
    Scan Test                   Passed       There are 25 Networks available to connect
    Association Test        Passed       Associated
    Authentication Test   Passed       Authenticated
    Signal Test                Passed       Signal Quality: Poor
    Ping Test                  Failed          No Reponse: default gateway, DHCP server
    I hope this information is enough to get to the root of this problem once and for all.  Please let me know if you any other information such as event logs or statistics. 
    Thanks in advance.

    Results of Intel WiFi Event View Log (I deleted some lines since there were basically repeats of the same messages)
    #Event  Source  Time     
    Error Severity    Domain               
    User      Description
    45           EvtEngine           
    3/8/2015 20:40  Success               
    Connection         SYSTEM               
    iAMT - Failed to read Windows Events Log
    46           S24EvMon          
    3/8/2015 20:41  Information       
    AppDriver          
    SYSTEM               
    Getting List of adapters.
    47           S24EvMon          
    3/8/2015 20:41  Information       
    AppDriver          
    SYSTEM               
    Intel adapter(s) found.
    156         S24EvMon          
    3/8/2015 20:47  Information       
    Driver    SYSTEM               
    AddToExclude 06:1d:d5:d5:34:f0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_AUTH_FAILURE
    157         S24EvMon          
    3/8/2015 20:47  Information       
    Driver    SYSTEM               
    ATC 06:1d:cf:2a:44:c0 xfinitywifi 6 RSSI=-88
    158         S24EvMon          
    3/8/2015 20:47  Error     
    Driver    SYSTEM               
    AssociationFailure 06:1d:cf:2a:44:c0 xfinitywifi 6 CNCT_GENERAL_FAILURE
    159         S24EvMon          
    3/8/2015 20:47  Information       
    Driver    SYSTEM               
    AddToExclude 06:1d:cf:2a:44:c0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
    160         S24EvMon          
    3/8/2015 20:47  Information       
    Driver    SYSTEM               
    ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-79
    161         S24EvMon          
    3/8/2015 20:47  Success               
    Driver    SYSTEM               
    RxAuthSuccess 06:1d:d5:d5:34:f0 6
    162         S24EvMon          
    3/8/2015 20:47  Success               
    Driver    SYSTEM               
    RxAssocResp 06:1d:d5:d5:34:f0 6 -77
    163         S24EvMon          
    3/8/2015 20:49  Information       
    TCP/IP  SYSTEM               
    VoIP: Got link down - deleting flows .
    164         S24EvMon          
    3/8/2015 20:49  Information       
    Driver    SYSTEM               
    ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-88
    165         S24EvMon          
    3/8/2015 20:49  Error     
    Driver    SYSTEM               
    AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
    166         S24EvMon          
    3/8/2015 20:49  Information       
    Driver    SYSTEM               
    AddToExclude 06:1d:d4:eb:87:00 xfinitywifi 11 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
    167         S24EvMon          
    3/8/2015 20:49  Information       
    Driver    SYSTEM               
    ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-89
    168         S24EvMon          
    3/8/2015 20:49  Error     
    Driver    SYSTEM               
    AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
    169         S24EvMon          
    3/8/2015 20:49  Information       
    Driver    SYSTEM               
    AddToExclude 06:1d:d4:eb:87:00 xfinitywifi 11 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
    170         S24EvMon          
    3/8/2015 20:49  Information       
    Driver    SYSTEM               
    ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-90
    171         S24EvMon          
    3/8/2015 20:49  Error     
    Driver    SYSTEM               
    AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
    172         S24EvMon          
    3/8/2015 20:49  Information       
    Driver    SYSTEM               
    ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-82
    173         S24EvMon          
    3/8/2015 20:49  Success               
    Driver    SYSTEM               
    RxAuthSuccess 06:1d:d5:d5:34:f0 6
    174         S24EvMon          
    3/8/2015 20:49  Success               
    Driver    SYSTEM               
    RxAssocResp 06:1d:d5:d5:34:f0 6 -81
    175         S24EvMon          
    3/8/2015 20:50  Information       
    Driver    SYSTEM               
    AddToExclude 06:1d:d5:d5:34:f0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_AUTH_FAILURE
    176         S24EvMon          
    3/8/2015 20:50  Information       
    Driver    SYSTEM               
    ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-79
    177         S24EvMon          
    3/8/2015 20:50  Success               
    Driver    SYSTEM               
    RxAuthSuccess 06:1d:d5:d5:34:f0 6
    178         S24EvMon          
    3/8/2015 20:50  Success               
    Driver    SYSTEM               
    RxAssocResp 06:1d:d5:d5:34:f0 6 -80
    179         S24EvMon          
    3/8/2015 21:03  Information       
    Driver    SYSTEM               
    RoamTrigger 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-81 MisBcn=8 RSSITh=-85 Roam Other Reason
    186         S24EvMon          
    3/8/2015 21:21  Information       
    General               
    SYSTEM               
    DeviceIoCtrlS24NDIS: (2) Failed to send OID 0xff100055 to driver. Error - 31
    187        
    S24EvMon          
    3/8/2015 21:21  Information       
    General               
    SYSTEM               
    DeviceIoCtrlS24NDIS - Dot11ExtNicSpecificExtension failed (31)

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