Prores 422 clips not working

I cant import prores 422 clips into my editing software, or play them in quicktime
error message for final cut : 'file error: 1 files(s) recognized, 0 access denied, 1 unknown'
error message for after fx: 'after effects error: file 'filename.mov' cannot be imported - file of type "MooV" are not supported.
- I have set easy setup in final cut to prores 422, still didnt work
My specs:
Final cut pro 7
After effects cs3
quicktime 7.6.4
any help would really be appreciated,
thanks,
goron

your solution was somewhere on the money,
i recopied the files and it seems to be working fine
thanks

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Does anyone have an email contact for adobe support?
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