ProRes 422 MOV files offline in Adobe Media Encoder 2014 (but online in Premiere)

The question is NOT about exporting PreRes files from a Windows PC, which is what I keep finding in my searches.
My client gave me ProRes 422 MOV files. I imported them into Premiere Pro CC 2014. I could see and edit them fine. But when I export them via Adobe Media Encoder, they appear to be offline. BTW, other media sources exported fine, such as the PNGs and JPGs I cut to. (I don't think it matters, but I'm attempting to make h.462 mp4s, which I do all the time, and have done with ProRes sources before using CC 2014.)
I tried exporting a short video clip (using same ProRes 422 source) from Premiere and it worked fine. Why not Adobe Media Encoder? I need to encode batches of videos with ProRes sources overnight, so exporting from Premiere is not a good option.
I'm on a Win 7 PC and I have QT Pro and iTunes (which I think also installs codecs).

Everything seems to be working fine now, though I don’t know why. I did update my iTunes (which I’d rather not even have installed on my PC because I never use it, but removing it seems to mess things up). I’ll also make sure to keep my QT updated. I thought it was because I upgraded to the paid version a couple months ago hoping to fix a similar problem, but again, it seemed to get fixed when I updated iTunes.
Thanks for getting back to me!
Bill

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Freezes when exporting .mov files in CS4 / Adobe Media Encoder

For the past 7 hours now I have been trying every internet remedy for the following problem, and was wondering if any of you nice people could help:
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The media encoder loads the files for a few seconds, and then starts the encoding process. And promptly freezes. It freezes at around 10-20 seconds (depending on export preferences) after starting to encode, and never restarts. i can then pause the encode, but cancelling it crashes adobe media encoder and subsequently also crashes Premiere Pro.
I may be mistaken here, but I have a strong suspicion that It is quicktime that is causing all this.
So I tried the following:
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- renaming file extensions from .mov to .mp4
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- crossing my fingers
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- updating premiere pro and media encoder
- throwing my mouse at the wall in frustration
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- disabling "Include source xmp metadata"
- making a new user account and trying it there
Is there anything else I can try?
Could I copy the project itself into a different program (e.g. iMovie or Windows Movie Maker) and export from there?
Is there an alternative to Adobe media encoder?
Need more information?
Thanks for the help!
Specs:
Premiere version: 4.2.1
Encoder version: 4.2.0.006
Comp specs:
16Gb ram
quad core i5
256 Gb solid state (system, program files are here)
2TB HDD (video files, scratch disk are here)
Nvidia gtx 660 graphics
Windows 64 bit
1 monitor

I bought quicktime pro today to try this, but to no avail. it just freezes up again during export.
I tried some other fixes on that page, like renaming files to .mpg extension, which worked once during an export of a test sequence (although everything was shifted and it cut off the export at the gopro footage).
Is there any way I can export this project to another program to export it from there perhaps?
Thanks for the help!

Maximum file size with Adobe Media Encoder?

I seem to be having a problem when converting files in AME.
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RAM Memory: 16gig
Graphics card: Nvidia Geforce FT 540M
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- Preset Used: Custom
- Video: 1440x1080, 25 fps, Upper, Quality 100
- Audio:
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04/19/2012 03:19:30 AM : Encoding Failed
File size that I want to encode is 1.7gig
I'm assuming either the file is corrupt or I don't have sufficient specs to handle the large file.
Any help will be great,
Thanks.

There are no file size limits to the software beyond what would be imposed by the operating system itself and the file format of the drive.
So...assuming you have enough drive space, something else is going on.

How could I get the setup files to install Adobe Media Encoder in a non connected computer?

HI,
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The formats that Adobe Media Encoder can use are determined by the other applications that are installed. For example, InDesign and Flash only give AME a very small number of formats; whereas Premiere Pro and After Effects give it many more.
Details here:
http://blogs.adobe.com/kevinmonahan/2011/09/13/installed-codecs-in-ame/

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Tried that as well.
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Hi 81blueasturias,
81blueasturias wrote:
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81blueasturias wrote:
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Greetings!
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[..\..\Src\Win\WinFile.cpp-754]
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This forum is for "flash media live encoder". For Adobe Media Encoder related queries go to Creative Suite forums.

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Unknown error.
Pramod: 1. Please log into your Adobe account.
Pramod: 2. Once you log into your account, you will see tabs ' Purchases, Support, Community and Account Information.
Pramod: 3. Click 'Customer Support Portal' under support tab.
Pramod: 4. Once you click on 'Customer Support Portal', you will get the option 'Get Support'.
Pramod: 5. Under 'Get Support' tab you will get the tabs 'Technical Support, orders & Returns and Serial Number'.
Pramod: 6. Click on Technical Support and Choose issue type other.
Pramod: 7. Choose product as Additional Products.
Pramod: 8. Click on 'Continue'.
Pramod: 9. The last page is 'Create a support case
You will be receiving an email regarding the webcase, once our product experts look in to your issue.
rubens: OK, I copied your instructions and will follow it
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Can anyone help me with some clues of what I'm possibly doing wrong?
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Adobe Media Encoder CS5.5 doesn't have a preview

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I Have a 2012 Mac Pro running Mavericks. I started having issues with Premiere Pro after video card upgrade. I get the following error message when trying to reinstall CS6 Production Premium:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
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----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} -----------
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I backed up, and deleted all Production Premium applications; ran the CC sweep tool, and got the same error.
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Oké, the next steps will remove all Adobe folders from your system, so put's you in a clean state where you should have no issues re-installing. Please be sure you have settings saved as a backup. The locations below will only clean the Adobe applications.
1. Please remove all adobe software from the machine (use uninstall or use the clean-tool)
Steps see: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
2. Remove by hand all still existing Adobe entries: http://helpx.adobe.com/x-productkb/global/delete-previously-installed-application-files.ht ml
~ Files / Folders ~
/Applications/Adobe*
/Applications/.AdobePatchFiles
/Applications/Utilities/Adobe*
/Library/Application Support/Adobe*
/Library/Application Support/FLEXnet Publisher/
/Library/Preferences/com.adobe*
/Library/Preferences/FLEXnet Publisher/
/Users/[user]/Library/Application Support/Adobe*
/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
/Users/[user]/Library/Preferences/com.adobe*
+ Please notice that the [user] library in above steps is hidden by default:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
3. Re-install and update the software.
http://helpx.adobe.com/creative-cloud/help/install-apps.html see Update apps
Good luck!

Adobe Media Encoder CC 2014 has NEVER opened on my computer.

Can somebody please help with this?
Process:         Adobe Media Encoder CC 2014 [468]
Path:            /Applications/Adobe Media Encoder CC 2014/Adobe Media Encoder CC 2014.app/Contents/MacOS/Adobe Media Encoder CC 2014
Identifier:      com.adobe.ame.application
Version:         ???
Code Type:       X86-64 (Native)
Parent Process: launchd [174]
Responsible:     Adobe Media Encoder CC 2014 [468]
User ID:         501
Date/Time:       2014-08-28 07:43:01.054 +0100
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 50100364-D4BE-B73C-C1BB-D5ADEEFB650C
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE
Referenced from: /Applications/Adobe Media Encoder CC 2014/Adobe Media Encoder CC 2014.app/Contents/MacOS/Adobe Media Encoder CC 2014
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/Applications/Adobe Media Encoder CC 2014/Adobe Media Encoder CC 2014.app/Contents/MacOS/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE: truncated mach-o error: segment __LINKEDIT extends to 1416784 which is past end of file 1416782
/Applications/Adobe Media Encoder CC 2014/Adobe Media Encoder CC 2014.app/Contents/MacOS/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE: truncated mach-o error: segment __LINKEDIT extends to 1416784 which is past end of file 1416782
Binary Images:
    0x7fff6f3ef000 -     0x7fff6f422817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
    0x7fff8ff53000 -     0x7fff8ff53fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff92ed5000 -     0x7fff92ed5fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x7fff92faf000 -     0x7fff92faffff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff92fc7000 -     0x7fff932c5fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff96923000 -     0x7fff9698ffff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x7fff97732000 -     0x7fff9798cff9 com.apple.security (7.0 - 55471.14.8) <EA03E140-2509-3A07-8440-2DC97C0D478B> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff9951c000 -     0x7fff9951cfff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
Model: MacBookPro8,3, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 1.70f6
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: M4-CT512M4SSD2, 512.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1
I, of course, have no idea what any of the above means. Please help.

Looks like one component in Media Encoder is either missing or corrupted somehow.
Could you uninstall Adobe Media Encoder CC 2014 and please make sure all files are deleted after uninstall? Then, please try re-installing it.

Exporting with Adobe Media Encoder CC 2014 loses sound.

So... I've been having a hell of a time with the new Adobe creative cloud when it comes to video editing. The drop of .flv format, unable to straight export .H24 formats from after effects, it's a total nightmare. Here's the issue, to export as a .H24, you now have to use Adobe Media Encoder CC 2014. The biggest issue, however, is at the end of the export, when you open the video, half of the video's sound is mysteriously GONE. Just gone. If you go back to after effects, look at the file and the audio, the wave forms are there. There's nothing that would make it lose sound. Audio is selected on export... I have no idea what's up. Editing videos for youtube was a snap in previous versions of After Effects, now It's becoming almost impossible.

I think the same problem:
Part of audio missing in mp4 AAC rendered files from Watched Folders
Probably with cached files. Try this: Adobe Media Encoder 2014.2 Part of audio missing in mp4 AAC rendered files - cache problem? - Video Production Stack Exc…

Adobe Media Encoder Freezes

I am using Adobe Premiere Pro CS4 V4.2.1 on a Windows 7 64-bit system. I have an Intel Core i7 processor running at 3.1 GHz, 12 GB of DDR3 RAM running at 1413 MHz, an nVidia GeForce 260 core 216 graphics card, and a video disk consisting of 2 WD 7200 RPM HDD striped as a RAID 0.
Encore was crashing the computer everytime I selected the Build tab and clicked on the Blu-Ray button. This was solved by updating the Sonic Solutions PX Engine.
Now I have problems with the AME. I am working on a 2 Hr 39 Min project with .mp4 clips which Adobe's "Get Properties For" recognizes as XDCAM EX files NTSC, 1080i, 1920X1080 at 29.97 FPS. My preset is selected accordingly.
I have seen multiple posts about Adobe Media Encoder freezing but never found a definitive answer. I have gone as far as doing a clean install and reinstalling PrPro but nothing has changed.
The same thing happens when I try to build an H.264 Blu-ray disk image in Encore or whether I try to render the timeline in Premiere Pro CS4. The transcoding proceeds normally and the orange progress bar progresses for the first 3 - 3 1/2 hours. All 8 processor cores are running temps of 56-60 degrees Centigrade. After 3 - 3 1/2 hours the processor core temps fall to 36-40 degrees and there is no further progression of the orange bar over the next 3-4 hours. At that time the transcoding of Sequence 1 is about 30% complete. I then hit the cancel button and the busy ring spins and spins for about 10 minutes. Then a Windows pop-up says the program is not responding and asks if I want to close the program.
I had an almost identical project when I was using Windows Vista 64-bit and PrPro CS4 on the very same computer, but before the V4.2 update came out, and did not have any problems at all. I have been using Premiere Pro for about 14 years and have never encountered crashes like I am having now.
Hopefully somebody has the answer for this???

I am no expert but I had this happen also.
It turned out to be a bad video clip.
Have you rendered the project? (Sequence>Render Entire Work Area (Timeline must be your active box I believe))
Does it finish or hang?
If it hangs up you most likely have a bad clip or empty space.
The experts will be able to give you more to go on but that may get you started.
Also, I never trust the new Windows 7 "not responding" popup.
I always go to task manager and have a look, if I wait for something I know should take a long time it is almost always a false popup.
Watch for the ImporterProcessServer.exe *32 process. If it takes up a full core worth of processor percentage, you most likely have a problem with a clip. (I am willing to back off that “opinion” but it holds true for me.)

ProRes 422 MOV files offline in Adobe Media Encoder 2014 (but online in Premiere)

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