Protected mode troubleshooting

Follow this ---> Protected Mode troubleshooting | Adobe Reader
First of all... A box is telling that there's trouble. And therefore I can't open in protected mode! I have tried to reinstall adobe... It won't help :!
That's the big problem! Adobe Reader won't work as normal... Hope someone can help!

What happens if you select 'Open with Protected Mode disabled'?

Similar Messages

  • Adobe Reader XI protected mode problem

    I downloaded Reader XI and went to open a pdf that previously worked with Reader.  But Adobe Reader XI won't open (says problem with "protected mode").  I can't open any pdf's either on my computer or on the internet at trusted sights.  Troubleshooting takes me to a page on fixes for Reader X. Not helpful!  Any ideas?  (I uninstalled and reinstalled and still won't work.)

    CoUnyot,
    Thanks for your post ...
    Please Disable protected Mode .. Please find the below steps ":
    Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup. 
    Restart Reader.  
    You can also refer the below link for more details :
    http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

  • Adobe Reader cannot open in Protected Mode

    I apologize if this is listed in the wrong category.
    Recently, all users on our server started receiving a message: "Adobe Reader cannot open in Protected Mode due to an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected mode disabled?" The users are presented with 3 options:
    Open with Protected Mode disabled
    Always open with Protected Mode disabled
    Do not open with Protected Mode disabled.
    All the users can click "Open with Protected Mode disabled" and the PDF opens fine. I know that I can disable Protected Mode but I would rather not have to disable a security feature.
    I have read this link: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html and none of the provided solutions seem to apply to us. I have tried a rebooting the server and uninstalling/reinstalling Adobe. Neither of these options worked. There is not an antivirus currently running on this server. We are not using Smart Cards. I have checked the Security permissions and they seem to be fine. I can not think of any recent changes to this server, but it has run just fine for years now.
    OS is Windows Server 2008 R2 SP1
    Acrobat Version is 11.0.10
    Is anyone aware of anything else that could cause this message? Thanks

    Thanks for the reply.
    That option is not there on my version though. I am using version 11.0.10

  • Unable to launch Adobe Reader using ShellExecute with Protected Mode on

    HI
    Using the latest Adobe Reader 11.0.9, I open a PDF via ShellExecute in a legacy 32bit application, I get an unsupported configuration dialog and prompt to open with Protected Mode disabled always, once or don't open.
    I need it to open with Protected Mode enabled.
    The folder is in the Security (Enhanced) Privileged Locations.
    I turned Protected Mode logging on and I see these messages when I call ShellExecute:
    [12:02/18:17:12] interceptions setup failed - error:0x0
    [12:02/18:17:12] Failed to add target - error:0x0
    [12:02/18:17:12] Failed to launch sandbox process. ResultCode: 1 error:0x5A4
    [12:02/18:17:12] Sandbox Process Initialization Failed - error:0x5A4
    I've read the Unsupported Configurations section of the Protected Mode Troubleshooting guide but nothing matches my system as far as I can tell.
    I am running the 32bit legacy application in Windows Server 2008 R2 (64bit) as a member of Domain Administrators
    What can you suggest is the unsupported configuration?
    Thanks
    Craig

    I've tried another PDF viewer and it works fine so I think it's time to say goodbye to Adobe Reader.

  • Any known issues when programatically opening PDFs in Protected Mode on Windows 7?

    Hi all,
    We are a small development team that produces a Windows application that generates medical reports using a third party PDF library (PDF Creator Pilot) that are then automatically launched using the recommended Adobe Reader.
    I've come across a seemingly random problem with opening PDFs when Protected Mode is enabled, and I'm finding it hard to reproduce this field complaint so am wondering if there was any known workaround or if anyone has had similar issues.
    The problem occurs when we try to programatically open the PDF by a Win32 system call as follows, "ShellExecute(NULL, "open", "some_file.pdf", NULL, NULL, SW_SHOWNORMAL);". In some cases we have complaints that nothing at all occurs when Adobe Reader should actually be launched, and sometimes the dialog as described in "http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reade r.html" appears. In all cases, if the users disable Protected Mode in Adobe Reader the problem goes away. We've checked this troubleshooting guide and nothing in there seems to help our users so their problems persist.
    It should be noted that this was observed in both Adobe Reader X and XI.
    Any help is greatly appreciated,
    Chris.

    Thanks Pat!
    I've created the same question on the SDK forum so if anyone has any answers please reply there as it could also help other users.
    http://forums.adobe.com/thread/1174517
    Much thanks,
    Chris

  • Adobe Reader protected mode

    Has anyone had problems with Adobe Reader cannot open in protected mode due to a problem with your system configurationj?

    Hi,
    This document will help you: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
    ~ Aditya Kalania

  • Adobe Reader XI Protected Mode WhitelistConfig

    Adobe Reader XI Protected Mode is blocking a link in PDF. The link is to an internal document management system: HP TRIM.
    If Protected Mode is disabled the link opens successfully.
    If Protected Mode is enabled the link fails to open yet nothing is logged in AdbeReaderBroker.log to help identify what is being blocked.
    e.g. whitelistconfig.txt
    [08:21/15:40:06] Adobe Reader Protected Mode Logging Initiated
    [08:21/15:40:06] Found custom policy file: C:\Program Files\Adobe\Reader 11.0\Reader\ProtectedModeWhitelistConfig.txt
    [08:21/15:40:06] Adding custom policy: PROCESS_ALL_EXEC = *
    [08:21/15:40:06] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
    [08:21/15:40:06] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\SOFTWARE\Adobe*
    [08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\test\AppData\Local\*
    [08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\test\AppData\Roaming\*
    [08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\*
    [08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Program Files\Adobe\Reader 11.0\*
    [08:21/15:40:06] Adding custom policy: EVENTS_ALLOW_ANY = *
    [08:21/15:40:06] Adding custom policy: MUTANT_ALLOW_ANY = \Sessions\1\BaseNamedObjects\*
    [08:21/15:40:06] Adding custom policy: SECTION_ALLOW_ANY = \Sessions\1\BaseNamedObjects\*
    [08:21/15:40:06] Adding custom policy: NAMEDPIPES_ALLOW_ANY = *
    What other troubleshooting steps can help identify what policy rule is blocking this link?
    Further testing has identified that the embedded links worked with Protected Mode prior to Adobe Reader XI Patch 11.0.03.
    Message was edited by: KMcLaugh118
    Message was edited by: KMcLaugh118
    Adobe Security Team provided a hotfix for this issue which will be included in the next quarterly release.
    They also advised that the following registry value was required for the Trim:// url to function in Protected Mode:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown\cDefaultLaunchURLPerms]
    "tSchemePerms"=".....|trim:2"

    CoUnyot,
    Thanks for your post ...
    Please Disable protected Mode .. Please find the below steps ":
    Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup. 
    Restart Reader.  
    You can also refer the below link for more details :
    http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

  • How do I disable Protected Mode at startup on Reader XI

    fallowing the instructions on:
    http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
    I went  to "Edit > Preferences > General Tab".  The objective wasa to uncheck "Enable Protected Mode at startup".  The page was written for Reader X on Reader XI I couldn't find "Enable Protected Mode at startup" on the Gernal tab.  How do I disable Protected Mode at startup on Reader XI?

    Dragon NaturalySpeaking software doesn't work on FireFox in with Reader in Protected Mode.
    I see no hope for the future of our people if they are dependent on the frivolous youth of today, for certainly all youth are reckless beyond words. When I was a boy, we were taught to be discreet and respectful of elders, but the present youth are exceedingly disrespectful and impatient of restraint.
    - Hesiod, eighth century B.C.E..

  • Adobe Protection Mode

    I updated Adobe Reader to v 11.0 and now it will not open. The error message reads " Cannot open in Protected Mode due to an incompatibility with the system configuration". The OS is Windows 7 Ultimate. This problem has not occured with prior Adobe versions and Windows 7 U. I removed all Adobe products and downloaded Adobe v 11.0 only and still no luck. Do I need additional Adobe files such as Adobe.Air?

    Hi CollinsHendry,
    Please verify with http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
    and find if your system lies in incompatible configuration.
    Thanks,
    Shakti K

  • How do I troubleshoot Flash Player's protected mode for Firefox?

    Starting with Flash Player 11.3, a protected mode was added as a new security enhancement for Firefox 4.0 and greater on Windows Vista and higher.  This security enhancement is designed to limit the impact of attacks launched from malicious Flash content (SWF files).  For additional details on this feature, please see Inside Flash Player Protected Mode for Firefox
    After reviewing this FAQ, we'd appreciate if you would take a minute to let us know if it helped.  There is a link to a two question survey at the bottom of the page.
    While we believe this feature is fully tested and reliable, if you encounter issues with Firefox we recommend the following troubleshooting steps.
    Problem: Flash content does not appear, YouTube display errors such as "An error occurred.  Please try again later.", or Flash video will not function properly.
    Solution: If RealPlayer is installed on your system, please disable the RealPlayer Browser Record plug-in.
    Launch RealPlayer
    Click the RealPlayer icon in the upper left corner of the window and choose Preferences.
    Choose Download & Recording from the left hand panel
    Uncheck "Enable Web Download & Recording for these installed browsers"
    Click OK and close RealPlayer
    Restart Firefox
    If you are viewing this page in Firefox and Flash Player is not working, please click here for an HTML5 version of this video: YouTube HTML5 HD Link
    Problem: RealPlayer is not installed, Flash Player crashes in Firefox
    Solution:
    Troubleshoot Extensions and Add-Ons by launching Firefox in Safe Mode
    1. Exit Firefox
    2. Click Start > Run
    3. Type the following then press [Enter]:
         firefox.exe -p
    4. Click Continue in Safe Mode
    5. Attempt to reproduce the problem
    If the problem does not occur in safe mode, please try to isolate it down to an individual plug-in.
    1. Exit Firefox
    2. Re-launch Firefox
    3. Click Firefox > Add-Ons > Extensions
    4. Click Disable on all of your extensions
    5. Attempt to reproduce the problem, while enabling each extension until you can reproduce the issue
    If the issue persists in Safe-Mode, please continue with the steps below:
    Some users have indicated that random crashing stops when clearing their Firefox profile.  This step will allow you to temporarily test with a clean set of Firefox preferences, without losing your preferences.
    Exit Firefox
    Click Start > Run
    Type the following then press [Enter]: firefox.exe -p
    Click Create Profile
    Click Next
    In the Enter new profile name dialog, type "Test"
    Click Finish
    Select Test and click Start Firefox
    Use Firefox as normal.  If the problem goes away, clearing your Firefox preferences, or migrating the important settings (bookmarks, etc) to a clean Profile may be a good permanent solution.
    If the problem persists, switch back to your old profile by doing the following:
    Exit Firefox
    Click Start > Run
    Type the following then press [enter]:firefox.exe –p
    Choose your old account (typically "default")
    Click Start Firefox
    Solution: Try a clean Windows profile (You must be an Administrator to complete this step.  If your user account is not an admin type, skip to the next section for instructions on reporting a bug.)  Creating a new Windows user will rule out any account-specific preferences that may be enabled on your system. 
    Create a user account in Vista
    Create a user account in Windows 7
    Use Flash Player normally.  If the problem goes away, this indicates a compatibility problem, either with software you have installed or with preferences set on your account.
    Reporting a bug:
    Please file bugs at bugbase.adobe.com.
    Choose "Adobe Flash Player" as the product
    Choose "Browser Integration" as the product area
    Please provide as much information as possible with what you were doing before the crash and an exact URL where the crash occurred.
    If available, please attach your Firefox crash logs to the bug using the Attachments field.
    Show hidden files and folders. For more details, see the instructions for the operating system that you use: Vista and Windows 7.
    Crash logs are located at C:\Users\username\AppData\Roaming\Mozilla\Firefox\Crash Reports\
    Logs will be located in either the pending or submitted folder, depending on whether or not you submitted the crash report to Mozilla.
    Last resort
    Finally, if these problems are blocking you from using Flash Player we recommend, as a last resort, you either revert back to Flash Player 11.2 or temporarily disable Protected Mode.  We strongly recommend that Protected Mode is manually enabled once this issue is resolved.
    To revert to a previous version of Flash Player, please see this FAQ: How do I revert to a previous version of Flash Player?
    To disable Protected Mode, add the following line to your mms.cfg file located in:
    Windows 32bit: C:\windows\system32\macromed\flash
    Windows 64bit: C:\windows\syswow64\macromed\flash
    ProtectedMode=0
    If the mms.cfg file does not exist, create one using any standard text editor (e.g.. notepad)
    Depending on your operating system, you might need to first save the mms.cfg file to a writable location (such as your documents or desktop folder) and then copy the file into the destination folder using Windows Explorer.
    To re-enable Protected Mode, simply remove the line from the mms.cfg file.
    Hopefully this FAQ helped you.  Please let us know by taking a minute to fill out this simple survey.
    Did this FAQ help?

    Please ask your question on a forum for the Flash Player

  • Adobe Reader cannot open in Protected Mode due to a problem with your system configuration.

    From Adobe website:  "Note that this list is not regularly maintained as Protected Mode now runs transparently in the background and it is unlikely that users will experience issues."
    This explanation on the Adobe website does not explain what the problem is with the "system configuration".  What is the system configuration problem?

    Hi Steve,
    As mentioned on the troubleshooting page as well normally application like antiviruses, encryption and system maintenance tools causes this kind of problem. These software software intercepts some system calls for the Reader sandbox. Could you please check if you have any of these kind of software installed? Could you please answer following question then I would be in better position to help you?
    1. Version of Reader being used
    2. OS
    3. What happens if you choose launch unprotected? Do you see a failure or Reader launches?
    Thanks

  • Adobe reader X cannot open in protected mode

    I am getting the message "Adobe Reader cannot open in Protected Mode due a problem with your system configuration.
    None of the threads or other troubleshooting tips I've found have resolved this.
    Just clicking on the Adobe Reader icon by itself causes the problem. 
    Here's my process explorer output.
    Process PID CPU Private Bytes Working Set Description Company Name
    System Idle Process 0 98.46 0 K 28 K 
    System 4  0 K 236 K 
    Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
    smss.exe 576  172 K 440 K Windows NT Session Manager Microsoft Corporation
      csrss.exe 640  1,680 K 3,652 K Client Server Runtime Process Microsoft Corporation
      winlogon.exe 664  7,948 K 8,200 K Windows NT Logon Application Microsoft Corporation
       services.exe 712  2,240 K 4,556 K Services and Controller app Microsoft Corporation
        vmacthlp.exe 892  964 K 3,248 K VMware Activation Helper VMware, Inc.
        svchost.exe 912  3,204 K 6,352 K Generic Host Process for Win32 Services Microsoft Corporation
         wmiprvse.exe 2160  4,376 K 6,028 K WMI Microsoft Corporation
         wmiprvse.exe 3392  7,644 K 6,916 K WMI Microsoft Corporation
         wmiprvse.exe 1124  2,664 K 6,116 K WMI Microsoft Corporation
        svchost.exe 1000  2,068 K 4,740 K Generic Host Process for Win32 Services Microsoft Corporation
        btservice.exe 1096  11,720 K 22,260 K BeyondTrust Shared Service BeyondTrust Software, Inc.
        MsMpEng.exe 1112  90,952 K 56,476 K Antimalware Service Executable Microsoft Corporation
        svchost.exe 1256  18,404 K 29,452 K Generic Host Process for Win32 Services Microsoft Corporation
        svchost.exe 1284  1,536 K 3,980 K Generic Host Process for Win32 Services Microsoft Corporation
        svchost.exe 1400  1,496 K 3,700 K Generic Host Process for Win32 Services Microsoft Corporation
        spoolsv.exe 1500  4,840 K 7,208 K Spooler SubSystem App Microsoft Corporation
        jqs.exe 1820  2,360 K 1,476 K Java(TM) Quick Starter Service Sun Microsystems, Inc.
        vmamqpd.exe 1892  2,500 K 5,260 K VMware AMQP Service VMware, Inc.
        vmtoolsd.exe 388  7,304 K 9,404 K VMware Tools Core Service VMware, Inc.
        vmware-update-agent.exe 460  7,880 K 12,176 K 
        CcmExec.exe 532  15,296 K 26,724 K CCM Executive Microsoft Corporation
        VMUpgradeHelper.exe 1432  1,408 K 4,896 K VMware virtual hardware upgrade helper application VMware, Inc.
        alg.exe 544  1,364 K 3,944 K Application Layer Gateway Service Microsoft Corporation
       lsass.exe 724  5,068 K 2,028 K LSA Shell (Export Version) Microsoft Corporation
    explorer.exe 3536  22,392 K 30,256 K Windows Explorer Microsoft Corporation
    VMwareTray.exe 3756  5,768 K 8,372 K VMware Tools tray application VMware, Inc.
    VMwareUser.exe 3788  7,564 K 11,000 K VMware Tools Service VMware, Inc.
    msseces.exe 3812  14,640 K 19,180 K Microsoft Security Client User Interface Microsoft Corporation
    acrotray.exe 3904  4,364 K 7,148 K AcroTray Adobe Systems Inc.
    jusched.exe 3948  3,272 K 5,604 K Java(TM) Update Scheduler Sun Microsystems, Inc.
    ctfmon.exe 3976  2,852 K 4,388 K CTF Loader Microsoft Corporation
    procexp.exe 1276 1.54 16,208 K 23,264 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
    AcroRd32.exe 1152  1,548 K 5,616 K Adobe Reader  Adobe Systems Incorporated
    Process: AcroRd32.exe Pid: 1152
    Name Description Company Name Version
    AcroRd32.exe Adobe Reader  Adobe Systems Incorporated 10.1.0.534
    advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755
    btpload32.dll BeyondTrust Profiler Loader BeyondTrust Software, Inc. 5.1.0.10
    clbcatq.dll  Microsoft Corporation 2001.12.4414.700
    comctl32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.6028
    comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512
    comres.dll  Microsoft Corporation 2001.12.4414.700
    ctype.nls  
    gdi32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698
    imm32.dll Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512
    kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781
    locale.nls  
    msctf.dll MSCTF Server DLL Microsoft Corporation 5.1.2600.5512
    msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512
    msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512
    ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.6055
    ntmarta.dll Windows NT MARTA provider Microsoft Corporation 5.1.2600.5512
    ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.6010
    oleaut32.dll  Microsoft Corporation 5.1.2600.6058
    privman32.dll BeyondTrust PowerBroker Desktops DLL BeyondTrust Software, Inc. 5.1.0.42
    psapi.dll Process Status Helper Microsoft Corporation 5.1.2600.5512
    rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.6022
    samlib.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512
    secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834
    shell32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.6072
    shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912
    sortkey.nls  
    sorttbls.nls  
    unicode.nls  
    user32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512
    userenv.dll Userenv Microsoft Corporation 5.1.2600.5512
    uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512
    version.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512
    wldap32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512

    Your log file shows you to be running v10.1.0.534. Could you please update to the latest version which is v10.1.1 and then try again. You can get it from here: http://get.adobe.com/reader/direct/
    Also, has a rule been created in the BeyondTrust Software application you appear to be using to allow Reader X to open in Protected Mode? That application might be interfering with the way Reader X operates. There's a demo on their site which might help: http://www.beyondtrust.com/Products/PowerBroker-Desktops-Windows-Edition/Product-Demo/

  • Protected Mode of Reader X still doesn't work on Citrix

    Hi there,
    This is our environment:
    - Windows Server 2003 SP2 Standard, 32bit
    - Citrix PS 4.5
    - Update to Adobe Reader 10.1 from 9.4.5 (but problem comes up with a clean installation as well)
    As far as I can read from the release notes to Adobe Reader 10.1 Citrix is now supported in Adobe Reader 10.1 (http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.pdf , Page 5). But the software still doesn't start in protected mode, there comes up the well-known dialog of the disabled protection mode instead.
    I know the document about troubleshooting the protected mode ( http://kb2.adobe.com/cps/860/cpsid_86063.html ) but I am sure, that we're fulfilling each of the points, so Adobe Reader X should start normal.
    But it doesn't.
    Any advice is appreciated.
    Thanks in advance!
    Phil

    This problem is fixed in the latest Reader X update 10.1.

  • Protected mode message comes up and when I try to open files it says it encountered an error and to check online.. i can not open any files now

    Within the past week I have been getting messages when trying to open pdf files " that its in protected mode and can not open"
    I deleted adobe and reinstalled directly from Adobe.com and now I can not open any file with a message it has encountered an error
    and will check online for solution. Please assist as no files will open now
    This is details of error
    Problem Event Name:    APPCRASH
      Application Name:    AcroRd32.exe
      Application Version:    11.0.10.32
      Application Timestamp:    547e9779
      Fault Module Name:    StackHash_147f
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Code:    c000041d
      Exception Offset:    77a011f1
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    147f
      Additional Information 2:    147ff66574b08dc93180d912e60eb897
      Additional Information 3:    c48b
      Additional Information 4:    c48be403c52ec6c06778481aaa8948d8
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Can you open Adobe Reader by itself?  If so, try to disable Protected Mode [Edit | Preferenes | Security (Enhanced)].

  • Every time I open Reader XI I get a box that pops up and says "Cannot open in protected mode due to

    incompatible system configuration"

    Hi sdc01522,
    Please help me in understanding your problem better as on normal Win7 machines we don't get these issues.
    Can you please let me know the following:
    1) Exact operating system like Win7 or WinXP or Win8 (32bit or 64 bit) (Home, Professional, Enterprise or Ultimate) (Goto Computer , right click and you'll see the details in Windows Edition and system)
    2) Any antivirus/ antimalware/ encryption software installed in your system? (It might be stopping Adobe Reader to open with protected mode enabled)
    3) Are you login with any specific kind of user or normal administrator user ?
    4) Is your system a part of any special file system?
    5) Have you installed Adobe Reader at the default location (For 32-bit systems it is C:\Program Files\Adobe\Reader 11.0 and 64-bit it is C:\Program Files (x86)\Adobe\Reader 11.0 ) or any other location?
    Thanks,
    Shakti K

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