Protected songs no longer playing

Something quite odd has just happened: the 'protected' tracks which I bought through iTunes have stopped playing on my iPhone.
A couple of weeks ago they were fine but I noticed this week that they simply will not play. The songs play perfectly well on my MacBook and iPad (via iTunes Match)
Searching the web for a solution has not worked. So does anyo

Hello ChidiO,
It sounds like your iTunes purchases are not playing anymore in the Music app. I would try a few things here. First close all the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone, sign back in and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
All the best,
Sterling

Similar Messages

  • After installing the latest ipod update some of my purchased songs no longer play

    After installing the latest ipod update some of my purchased songs no longer play (though they still play on the computer).  When I tested it on another computer it claimed that computer was not authroied to play these songs even though I was just playing them directly off the ipod.  Even more strange is that I alos have a number of songs loaded on my itunes from albums I loaded and I am fairly sure these songs were ones I recorded rather than purchased but now they appear on my purchased list.

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          

  • Since upgrade, unpurchased songs no longer playing in car.  Skips to purchased songs only.  Anything I can do?

    Any help greatly appreciated.  Years ago I downloaded some music and have been playing it for some time.  Car, computer everywhere.
    Now since doing the upgrade in October I can no longer play this music that was not purchased, just downloaded.
    Skips ahead and will play only purchased songs.
    Anyone else had this problem?
    Thanks very much

    I completely agree with you on it not being easy to get a list of purchases from account info. It's completely ridiculous that one can't cut/paste from that list. If you happen to have saved the confirmation emails, you can at least cut/paste from those.
    itunes menu > help > provide itunes feedback
    If enough people ask for it, maybe they'll change it on the account info page.
    let's back up, though...are you putting these songs back into itunes after a PC reformat?
    One thing to do, create a smart playlist with criteria "kind contains protected". Select all items in that smart playlist, and drag it to the green purchased playlist. Press the Skip button if you see it, so you won't get duplicates. That will add all newer itunes-plus purchased songs.
    Then change that smart playlist criteria to "kind contains protected". That will add older non-plus songs.

  • Moved songs to new computer and protected songs won't play

    I have purchased songs from Apple Store long enough that I have songs purchased under an old Apple ID and my new Apple ID.  Someone has started using my old Apple ID as their own.  When I moved my iTunes library from my old hard drive where the protected songs were authorized to my new hard drive, the protected songs purchased under the old ID asks for a password for the old ID which I no longer know. How do I reset the Apple ID on my old songs to my new Apple ID?

    Items purchased under an account remain permanently linked to that account (whichis why it is not a good idea to use more than one).  I don't know if it is possible to use an ID that somebody used before, but you can bet the old account is still there and is still linked ot whatever email address you used last with it. You will have to authorize the new computer using the old account to play the protected songs, or upgrade them to unprotected (will still require access to the old account).
    See what you can do with:
    https://iforgot.apple.com/
    otherwise:
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • Purchased songs no longer playing on shuffle

    I have continued to try and solve my suffle problems and every now and then, I am able to narrow my issue down further. My shuffle played fine until the end of October and I am still trying to get it to play!
    The last thing I have noticed is that it no longer plays music that I have purchase from iTunes but it will play the music from my cds.I searched for this issue but had no luck. The only thing that I can think of that changed was when I downloaded new versions of iTunes and the latest iPod updater. I have tried to restore with older versions of iPod software but this does not fix the problem.
    Any suggestions?

    I am not sure if the problem is related to the Sony and BMG problem.
    If the songs used to play on your iPod and then stopped - I would try restoring your iPod and then reloading a variety of music. If you still find that the music loaded from your cds play but your music that was purchased from iTunes does not play then I would take your iPod into an Apple store. I found after 2 months that I could not resolve the problem and that my iPod had to be replaced.

  • HT1209 Some songs no longer play on iphone, but are fine in itunes library... Help!

    Songs i purchased from itunes months ago play fine on my computer in itunes, but are no longer playing on my iphone. they appear in the playlist, but won't play. i took all the music off my phone and synced all over again, and they still won't play. I don't know why only about a dozen songs are affected. they were purchased at different times since last summer.  I recently experienced the "lost contacts" issue and had to restore my phone from backup. could that have something to do with this?

    Are these songs purchased from the iTunes store, or from your own cds?
    Been through these?
    The Five Rs.

  • Songs No Longer Playing!

    Hey all,
    I have been having issues with my iTunes recently, I am a member to an mp3 download site and get songs from them. They work in iTunes for a while but then a few weeks down the road they no longer work. The file is still there and they work in my gf zune application but they no longer play on iTunes!
    Any ideas I am all out!

    I have been having a similar problem. Some MP3 files that I ripped from CD--using earlier versions of iTunes--no longer play. The odd thing is that when they go bad, it's usually a whole album that goes bad. And, I can tell which ones don't work because they lose their album cover art. Since, I've studiously added cover art to all my music, the ones without artwork stand out, and when I try to play them they just don't play--no error message or anything. When I try to covert them to AAC files it give me an error saying it can't read the file.

  • #1: Hundreds of non-itunes songs no longer play on laptop or iPod Touch! #2: How to recover music from a broken laptop to put it on my new one?

    Old problem that has never been figured out: I had hundreds of songs on my old laptop before itunes, some of them downloads from years ago and some of them ripped from CDs. After getting an ipod touch a few years ago, I put all 900 and some of the old songs plus new ones purchased from itunes on the ipod and played them for a long time (year or 2 probably?). Now, all of the sudden the non-itunes songs are grey on my computer AND ipod, and I am not able to click on them or play them. Why is this?
    New problem that I will be severely p1ssed off about if it can't be resolved: Previously mentioned laptop with all of the music on it stopped working, so I purchased a new laptop and now, the only songs that show up in my newly downloaded itunes are the purchased ones. No music from old downloads, no music from CD's, and no playlists created on my old computer. Only a list of the songs that I purchased directly from itunes. I no longer have all the CD's that funded my 950+ song collection and have no way of getting that music (or the downloaded music) back if I can't access the broken laptop. What do I do now?!

    SOLUTION: circle with red square Some Music Won't Play After...: Apple Support Communities

  • My previously synched songs no longer play on my ipod

    I have a few playlists on my ipod and all songs have previously worked fine. Now tho it seems that a load of the songs show up on my ipod but cannot play...they just freeze and the timer doesn't move....it then just skips onto the next available song. The tunes are in my libraray and play from the library, however, despite them showing as synched onto my ipod, they don't play from this list in itunes (or on the ipod as already mentioned). They just get an next to the name and I can't figure out how to do it, To reset my ipod, I would need to somehow save this list of songs - maybe as a playlist called 'ipod' in my real itunes library to save me having to wade through the masses of songs to pick them all out again (which took me an entire eve) and I can't work out how to do this either...it used to be so easy on the old version, but this new one where everything seems hidden just infuriates me.... please help!

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Songs no longer playing in order on muvo v

    bit of an odd problem--recently my 2 gb muvo v00 stopped playing songs in alphabetical order for some directories. Some directories with numbered tracks are somewhat random--the latest album i put on went: 04, 05, 07, 08, 09, 0, 0, 02, 03, 06, , 2, 3. this isn't filesize order or tagged name order, the player's not on shuffle, and they're always in this order. Other directories play in normal order.
    In another directory with about 00 songs--it goes in semi-random order, and repeats some songs before it has played them all (only sometimes--perhaps the first time it goes through a new group of songs(?).)
    this started around the same time someone (not me!) got the brontok.c virus onto the muvo's usb memory. at least one album that played in order before stopped playing in order after the virus. i got rid of it with antivirus software, and subsequently reinstalled the firmware / reformatted (to .02.03, the same that was on it when i got it), and also held down the scroll button and turned it on into recovery mode and did a cleanup that way, but both times the problem remains. the player otherwise works fine but it's annoying not to hear albums in order. any ideas?
    Andrew

    This is very interesting and I think it's related to my problem. I wonder if it has anything to do w/DRM [Digital Rights Management]?:
    +This is something that recently started happening. I record a radio show with Audio Hijack pro. I import it to iTunes and it plays fine. I then find a small selection that I'd like to edit and keep. I open Fission and do my editing and save it. It saves under the name I assign it. I try to import the new file to iTunes and it doesn't load in to iTunes because the tag is still the same as the original file. I found this out when I used Finder to "Get Info." I changed the tagged name of the original file that is still residing in iTunes and then tried importing the new file to iTunes again. No go. I then double clicked the file in Finder to get it to play in iTunes. It played, but strangely enough, it didn't appear in the Music Library, but it did appear in the "Recently Added" section of the iTunes window. I used that appearance to change the Tags completely. I checked the "Music Library" after that, but the selection still did not appear. I tried dragging it from "Recently Added" to the Library, but it didn't work. I also tried dragging it to my iPod, but that didn't appear to work either.+
    +I then tried a work-around and created a playlist with that selection and another selection and dragged that playlist over to the 'pod. The selection appeared on the 'pod, but only within the playlist, not the 'pods music library. I could play the new selection only via the playlist. It is still invisible to iTunes.+

  • Purchased songs no longer play and unable to authorise PC

    Songs that I have purchased from the iTunes store have suddenly ceased playing and have been removed from my iPod.
    Whenever I try to play one, I get presented with the authorisation window and enter my password. I then get the message that authorisation was successful quickly followed by a message that an unkown error has occurred.
    If I look under iTunes > Advanced the Deauthorize Computer option is available, inferring that the computer is authorized.
    This is starting to annoy me now as I cannot play music I have purchased.
    What on earth is wrong?

    I then get the message that authorisation was successful quickly followed by a message that an unkown error has occurred.
    are you getting a -208 error message number with that, Demonic?
    what version of itunes are you currently running? to check, in itunes go "help > about itunes" and wait for the version number to scroll up from the bottom of the screen. for example, mine says "itunes 7.0.1.8".

  • Itunes will no longer play most songs...How do I fix?

    For the past two months or so itunes has increasingly been able to play less of my songs in any of my playlists. Essentially, I will click on the song, and nothing will happen. There does not seem to be any reason for it either. Some are downloaded songs, and some are from my CD's. It simply does nothing when I click on them to play. I cannot play the songs with any other media player either. It tells me that the songs are unrecognizable. The songs no longer play on the ipod touch either. How can this be fixed?

    Now this is really weird. I believe all of the .mp3 files play without issue. Most of the .m4p files do not play, but some will play on itunes, but some are playing on my ipod touch. None of the .m4a files play on anything. itunes will do nothing but not play the song. If I use a different media player on one of the songs not working, it will deliver an error message saying the file is unrecognizable. One thing is for sure, all of my songs worked fine a few months ago. Now, the probelm is progressively getting worse by the day.

  • ITunes problem... Purchased protected songs wont play!!! Help!

    I just purchase a Mac mini... My old MacBook has left us after years of service...Ive purchased alot of music from iTunes over the years and some of it will not play on my new Mac mini... I've authorized the Mac mini for iTunes use but still certain protected songs will not play. Before my old MacBook crashed I backed up all of my music on an external hard drive... I then uploaded the hard drive music onto my Mac mini.... I have about 11 bob Dylan albums that will not play although the are authorized.... Help pleaseeee!!!

    Hi all this sounds all too familiar The only difference I noted was that mine is not playing all songs (and videos) that I previously purchased (although it did play one purchased album!! I've searched all the help files and cannot work this out. Appreciate any guidance.

  • Song transferred from old account suddenly no longer plays after years of having no issues

    A song I transferred from an old apple account years ago stopped working today and to play it in itunes, I am immediately prompted to log into my old account which is no longer active because I deleted the email address that was linked to the account.  How do I retrieve the song?  It is no longer available for purchase on itunes.

    Apple responded:
    From: [email protected]
    Subject: Discussions: Published eBook no longer plays (streaming or embeded) video on iPad after iOS 8 upgrade. Anyone else?
    Date: Tue, 30 Sep 2014 11:43:50 -0700
    Hello there,
    We have heard about your issue from the discussion thread below:
    https://discussions.apple.com/thread/6564372
    We would like to know if you would be able to provide the following:
    - What is the title of your book?
    Thank you,
    The iWork Team
    18493399
    Which was the same as no response — since they never followed up.
    I did provide them with the title of the book, which is:
    Jesus' Message to the Church of Pergamum by Rick Renner.
    https://itunes.apple.com/us/book/jesus-message-to-church-pergamum/id881224349?mt =11
    The customer just emailed me again to find out if I knew why their videos won't play in the iBooks Author eBook — since upgrading to iOS8. She states:
    "I was wondering if you ever heard anything about this.  My iBook still does not work. Today there was a upgrade this morning for IOS 8.1 which I downloaded and it made no difference for my vimeo on the iBook."

  • Help please: iTunes will no longer play downloaded songs

    ITunes will no longer play songs that I've downloaded from the iTunes Music Store. It used to play them, but now it won't play them at all. It will play only songs in the library from my CDs. I only have these downloaded songs on one computer, the same as I've always had. I can see the files in the folder My Music/[artist]/[album]. I have QuickTime 6.5.2 and iTunes 4. I don't know of anything that's changed on my computer since the songs were working.
    1) Is the problem that it's an old version of iTunes?
    2) If I switch to a newer version, will I lose all my downloaded songs?
    3) If the version of iTunes isn't the problem, any ideas about what could be wrong?
    Please help! I've only had iTunes for a few months and have barely been able to use it. (I can't understand why it would become so outdated so quickly.) Thanks in advance!

    Back up your purchased music before you upgrade, I've read at least 5 cases where purchased music has just gone.....missing.
    That is not supposed to happen, didn't happen to me or thousnds of other iTunes users, but you don't want to be the 6th person, do you?
    There are two things to try before you upgrade:
    Barbara Hall, "Unknown Error (-208)" #1, 07:42pm Oct 19, 2005 CDT
    http://docs.info.apple.com/article.html?artnum=302478

Maybe you are looking for

  • OS 8.6 vs. 9.0

    Is OS 8.6 considered a "classic environment?" I need to install the classic environment on an ibook running "Tiger" so that I can open an old geneology file. That is the closest copy I have to the 9.1. The geneology program used to run on a lime gree

  • Airport Extreme files not visible on USB drive.

    Airport Extreme files on Toshiba USB powered drive not visible through Windows. I disabled antivirus with no change. If I copy files onto it they go but then disappear. If I copy again it asks if I wish to overwrite the file as its already on the dri

  • 4 pin to 9 pin adapter problem

    FCP can't see my capture cam when hooked to my new MacPro (log&capture) or any of my firewire drives. The first thing I did was look in the system profiler and it wasn't there. I hooked up to my old imac and system profiler said it was there and the

  • Solaris installation on notebook

    hello, I have a laptop Acer Aspire 5100 AMD Turon 64x . I want to know if it is possible to install solaris 10 on it. and how . Thanks

  • Acrobat 10 won't start

    On a Win7pro/64 machine I've been trying to upgrade form Acrobat 9 to 10. I uninstalled 9, installed 10, and at first got the dialog "internal error occured" then another dialog with a runtime error. I'm installing from an education licensing disk wh