Protocol layer was unable to send a message

Hi All,
I have searched the KB and have seen that the "Protocol layer was unable to send a message" is logged.
Just want to ask if there is any progress on this issue.
I am unable to send or reply to my work emails via the Z10. (we use the outlook premium service)
It is very annoying as I really can't use the Z10 right now.
Protocol layer was unable to send a message
Software version 10.1.0273

there are two articles from the public knowledge base about that error, for very different reasons.
KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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Tired of getting "Protocol layer was unable to send a message" - Update to 10.2

I'm extremly glad to report that RIM has finally resolved the ongoing "protocol layer" failure to send email from certain types of accounts.
A while back they post this not working solution:
KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
Resolution: Upgrade to BlackBerry 10 OS version 10.1.0.1465 or higher. Contact the wireless provider to confirm availability.
10.1.0.1465 or higher FAIL
But 10.2 WORKS - Woohoo

there are two articles from the public knowledge base about that error, for very different reasons.
KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Protocol layer was unable to send a message - PLEASE HELP !!!!

I have the Z10 and I am unale to reply to, or forward any e-mails that I receive on my corporate e-mail address.
I can create and send new e-mails and I am receiving all my e-mails, but I can not forward or reply which is a basic requirement.
Every time I try I get a message advising that
"Protocol layer was unable to send a message"
Please HELP!!!!!
Antony.....

Hi and Welcome to the Community!
There are several public KB articles that deal with that error, depending on your exact circumstances. I suggest you go here:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Search on your exact error message, then inspect the articles that result from the search to see which apply to your specific situation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Skype was crashed and unable to send any message

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I was trying to send message but in the mean while it messge was unable to send any message due to its storage capacity.
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If the setting Show Offline buddies is active in the View menu you will see all Buddies you have.
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Welcme to the Frums!
Try removing your battery. Replace after 30 seconds - allowing your phone to reboot.
Nurse-Berry
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Protocol layer was unable to send a message

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