Provider won't recognize Mozilla Thunderbird

Have been using MT for 2 years and my provider went down, now I can't send or receive and I get a timed out box in the lower right corner. Stepped up the timed out from 100 to 1000, still times out. Called my provider (Charter.net) and re-opened My Charter email. Charter works fine but I don't like it as well as Mozilla Thunderbird. and I don't have my contacts in Charter. I have removed MT twice and re installed it twice. Charter says they can't help although in my mind they are to blame. Need thoughts or suggestions. Thanks Clayton

''Charter works fine ...''
From your description it isn't quite clear what your problem is.
''I have removed MT twice and re installed it twice.''
What were you trying to achieve with this?
''Charter says they can't help''
Help with what?
Please state in more detail what your problem is. Troubleshooting Information would probably be useful as well.
Help (Alt-H) - Troubleshooting Information

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tapple44 wrote:
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Provider won't recognize Mozilla Thunderbird

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