Provision files not accepted

Hi,
my customer gave me the distribution and developer mobileprovison files that i need to create the app in the app builder. He also gave me the two p12 certificates, to download the app later as a zip-file. He creates all certificates with his own Apple developer ID, i have also his pw that is needed to identify the p12 certificates. Now when i want to create the zip-file, the app builder stops at the moment, when i want to upload the two mobileprovision files (after the step icons upload...). The fields get "red" and i can't do anything to go forward.
What can i do? I've read that sometimes the mobileprovision files are not accepted and you have to create new ones. When so, must my customer also create new p12 files, or is ist possible to work with the old ones (i don't think so)?
Very difficult to work so - but my customer wants to upload the app with his own account and only need the zip-file.
Thank you for your help
Nicole

That's probably it, I bet they generated the certificates with a wildcard bundle ID which I don't believe works with single edition.
Neil

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