Proximity sensor and light sensor not working

Z10STL100-1/10.2.1.2141
My proximity and light sensors are not working. BlackBerry virtual expert can't detect motion in proximity sensor test and not able to handle light dim or high in light sensor.
What should I do now?
It's very frustrating because I just bought this phone yesterday.

Strange thing happened to me today. When i did security wipe my both sensors started working. Both were working till evening. Then suddenly it stopped working, so what is the problem.?
I am really waiting for solution.

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